Axios Systems
{{Short description|IT Management Software Vendor}}
{{Use dmy dates|date=April 2022}}
{{Infobox company
| name = Axios Systems
| logo = Axios Systems logo.svg
| logo_size = 220px
| logo_alt = Axios Systems' service management logo
| industry = Enterprise software
IT services and management
IT consulting
| foundation = {{start date and age|1988}}
| founder = Tasos Symeonides
Ailsa Symeonides
| defunct = {{end date and age|df=y|2021|03|22}}
| location = Edinburgh, United Kingdom
| area_served = Global
| key_people = Alan Laing (MD)
Martin Schirmer (COO)
| fate = Acquired by IFS AB
| products = assyst
assystITAM Suite
| services = Service desk
IT service management
IT asset management
| num_employees = 250 (2014){{cite news | url=https://www.heraldscotland.com/business_hq/13153829.Software_group_Axios_Systems_bounces_back_into_profit/ | title =Software group Axios Systems bounces back into profit | work=The Herald | date=4 April 2014}}
| homepage = {{URL|https://assyst.ifs.com/}}
}}
File:Axios Systems headquarters in Edinburgh service management providers in exterior cropped.jpg
Axios Systems was a provider of Service Desk, IT Service Management and IT asset management software. Its assyst enterprise application suite was the first to support ITIL best practices. In March 2021, the company was acquired by IFS AB and its product was rebranded as IFS assyst.{{Cite press release | title=IFS acquires Axios Systems {{!}} IFS | url=https://www.ifs.com/news/corporate/ifs-acquires-axios-systems | publisher=IFS AB |date=22 March 2021}}
The company had several large customers including Lego{{cite web| url=https://www.tsoshop.co.uk/bookstore.asp?FO=1311507&DI=628608 | title=ITIL assists LEGO in creating global system for IT support | publisher=TSO | date=30 September 2010}} and Linklaters.{{cite news | url=https://www.globallegalpost.com/news/linklaters-adopts-new-it-service-management-platform-47764555 | title=Linklaters adopts new ITSM platform for global practice | work=The Global Legal Post | date=November 6, 2013}}
The company was headquartered in Edinburgh, United Kingdom, with North American headquarters in Herndon, Virginia.
History
Tasos Symeonides and Ailsa Symeonides founded the company in 1988.{{cite news | url=https://www.scotsman.com/business/after-attic-start-axios-making-all-right-moves-for-success-2454288 | title=After attic start, Axios making all right moves for success | work=The Scotsman | date=11 November 2004}} Symeonidess, who was born in Cyprus and migrated to Glasgow as a child, reportedly got the idea of launching Axios Systems while walking in a park and contemplating how to pay the mortgage on his newly purchased home in the Eskbank area of Edinburgh. Initially, 16 employees worked from the Symeonides residence. John Menzies, which had previously employed Tasos as a computer systems manager, became Axios Systems' first customer.{{cite web | title=Profile: Symeonides grew family company from scratch | url=https://www.insider.co.uk/news/profile-symeonides-grew-family-company-9888970 | publisher=insider.co.uk | date=24 July 2008}} The business continued to operate from within the family's attic and bedrooms until 1995, when the company moved to Walker Street, near Haymarket, Edinburgh, and later to nearby Melville Street.
From 2003, Axios Systems expanded into Europe, opening offices in Amsterdam, Munich, Moscow, the United Arab Emirates and Malaysia.{{cite news | url=https://www.heraldscotland.com/news/11907848.Axios_expands_into_Amsterdam/ | title=Axios expands into Amsterdam | work=The Herald | date=13 January 2003}}
In 2004, Targeting Innovation, in partnership with Scottish Enterprise, named Axios Systems the 'Scottish software company of the year'.{{cite news | url=https://www.thetimes.com/article/scotland-recognition-for-scottish-software-pzbz8wrbtv6 | title=Scotland: Recognition for Scottish software | work=The Times | date=June 11, 2006 | url-access=subscription}}
In March 2004, Axios was the first organization to achieve BS15000 (now ISO 20000) certification.
In 2013, Axios became the first service management vendor to introduce gamification.{{Cite press release | url=https://www.prweb.com/releases/axios_systems_to_unveil_new_gamification_mobility_and_social_functionality_at_the_service_desk_it_support_show/prweb11789772.htm | title=Axios Systems to unveil new gamification, mobility and social functionality at the Service Desk & IT Support show | publisher=PR Newswire | date=24 April 2014}}
In 2016, assyst then achieved accreditation for 16 PinkVERIFY ITIL processes, the first service management vendor to do so.{{Cite news | url=https://financialit.net/news/compliance/axios-systems-reaches-accreditation-all-16-itilr-processes | title=AXIOS SYSTEMS REACHES ACCREDITATION FOR ALL 16 ITIL® PROCESSES | work=Financial Lit | date=19 May 2016}}
In March 2021, the company was acquired by IFS AB and its product was rebranded as IFS assyst.
Certifications, governance and compliancy
- ISO/IEC 20000 (formerly BS 15000){{cite web| url=https://www.itrportal.com/articles/2004/03/13/6-it-service-management-company-gains | title=IT service management company gains acclaim | work=IT Reseller | date=13 March 2004 }}
- ISM certification{{cite web| url=https://www.tmcnet.com/usubmit/2013/11/26/7562847.htm#google_vignette | title=Axios Systems achieves ISM certification with assyst | publisher=TMCnet | date=26 November 2013}}
- ITIL (all 16 processes)
- Microsoft Software Asset Management Competency