CiviCRM

{{Infobox software

| name = CiviCRM

| logo = CiviCRM-logo-2019-F2

| screenshot =

| caption =

| collapsible =

| developer = CiviCRM LLC

| released = {{start date and age|2005|03}}{{cite web|url=http://sourceforge.net/blog/potm-201101/ |title=Project of the Month, January 2011: CiviCRM |publisher=Sourceforge.net |date= |accessdate=2011-06-13}}

| latest release version = 6.0

| latest release date = {{Start date and age|2025|03|06}}{{cite web|url=https://civicrm.org/blog/dev-team/civicrm-567-release|title=CiviCRM 6.0|date=6 March 2025|accessdate=6 March 2025}}

| operating system =

| programming language = PHP (7.4+){{cite web|url=https://docs.civicrm.org/sysadmin/en/latest/requirements/#php|title=Requirements|at=PHP section|work=CiviCRM System Administrator Guide|accessdate=26 March 2025}}

| genre = Customer Relationship Management

| license = AGPLv3

| website = {{Official URL}}

}}

CiviCRM ({{IPAc-en|ˈ|s|ɪ|v|i|_|ˌ|s|iː|ɑːr|ˈ|ɛ|m}} {{respell|SIV|ee}} C-R-M) is a web-based suite of internationalized open-source software for constituency relationship management that falls under the broad rubric of customer relationship management. It is specifically designed for the needs of non-profit,{{cite web|url=https://opensourceexperiments.wordpress.com/2008/07/24/an-assessment-of-civicrm-for-non-profits/ |title=An assessment of CiviCRM for non-profits |publisher=Opensourceexperiments.wordpress.com |date= 2008-07-25|accessdate=2011-06-13}}{{cite web|url=http://www.tmcnet.com/news/2006/04/12/1565802.htm |title=CiviCRM, Free CRM for Nonprofits |publisher=Tmcnet.com |date= |accessdate=2011-06-13}} non-governmental, and advocacy groups, and serves as an association-management system.

CiviCRM is designed to manage information about an organization's donors, members, event registrants, subscribers, grant-application seekers and funders, and case contacts. Volunteers, activists, and voters - as well as more general sorts of business contacts such as employees, clients, or vendors - can be managed using CiviCRM.[http://civicrm.org/aboutcivicrm About CiviCRM] {{Webarchive|url=https://web.archive.org/web/20130430144140/http://civicrm.org/aboutcivicrm |date=2013-04-30 }}, official site, accessed July 22, 2010.

Description

CiviCRM's core system tracks contacts, relationships, activities, groups, tags and permissions, while additional components keep track of contributors (CiviContribute), events (CiviEvent), member lists (CiviMember), cases (CiviCase), grants (CiviGrant), campaigns (CiviCampaign), petitions (CiviPetition), bulk mailings (CiviMail), and reports (CiviReport). These components can be activated or deactivated to meet the needs of the specific organization. These and other features could be available on a smartphone through CiviMobile.{{Cite web |title=About {{!}} CiviMobile - a mobile application for CiviCRM |url=https://civimobile.org/about/ |access-date=2023-04-25 |website=civimobile.org}}

As of version 6.0, CiviCRM can be used by itself (Standalone) or can be deployed in conjunction with either the Backdrop CMS, Drupal, Joomla! or WordPress content management systems (CMS). It is supported by many hosting and professional services companies{{Cite web |title=Find an Expert {{!}} CiviCRM |url=https://civicrm.org/partners-contributors |access-date=2022-07-20 |website=civicrm.org}} and there is an official cloud-hosted version called CiviCRM Spark.{{Cite web |title=CiviCRM Spark {{!}} Spark gives you the power of the leading open source CRM for non-profits without the overhead of managing or maintaining the system. | url=https://civicrm.com/spark/ |access-date=2025-03-26 |website=civicrm.com}} Both the Drupal and Joomla! professional associations use CiviCRM. CiviCRM's license is the GNU AGPL 3.

CiviCRM's latest version supports Backdrop CMS, Drupal 7/8/9, Joomla 3.x and WordPress.{{Cite web | url=https://docs.civicrm.org/sysadmin/en/latest/requirements/ | title=Requirements - System Administrator Guide - CiviCRM documentation}} There are a wide and growing number of integration modules with these CMSes to leverage their strengths. A large number of tokens are available for inclusion in HTML or plaintext emails, or for producing PDF files for printing. Data-integration formats supported include RSS, JSON, XML, and CSV. Supported programming interfaces include REST, server PHP and client JavaScript APIs,{{Cite web |title=API Intro - Developer Guide - CiviCRM Documentation |url=https://docs.civicrm.org/dev/en/latest/api/ |access-date=2022-07-20 |website=docs.civicrm.org}} a CMS-agnostic extensions framework,{{Cite web |title=Extensions - System Administrator Guide - CiviCRM Documentation |url=https://docs.civicrm.org/sysadmin/en/latest/customize/extensions/ |access-date=2022-07-20 |website=docs.civicrm.org}} and Drupal and Symfony style hooks.{{Cite web |title=Hooks Introduction - Developer Guide - CiviCRM Documentation |url=https://docs.civicrm.org/dev/en/latest/hooks/ |access-date=2022-07-20 |website=docs.civicrm.org}}

Extensive administrative, developer, and user documentation is available on the project site.[https://docs.civicrm.org/ CiviCRM Docs] There is an active community chat{{cite web |url=https://civicrm.org/get-involved |title=Participate |publisher=CiviCRM Community Site |accessdate=2022-07-23 }} and most community and development discussion can be found on CiviCRM's Gitlab.{{cite web |url=https://civicrm.org/get-involved |title=Participate |publisher=CiviCRM Community Site |accessdate=2022-07-23 }}

CiviCRM downloads are available from both the official site, CiviCRM.org, and SourceForge, where it was 'project of the month' for January 2011.

A number of notable optional extensions have been released over the years, including an integration with the responsive open source email template builder Mosacio,{{Cite web |title=Mosaico CiviCRM Integration {{!}} CiviCRM |url=https://civicrm.org/extensions/email-template-builder |access-date=2022-07-20 |website=civicrm.org}} the RiverLea theme - a new default theme for the administrative interface,{{Cite web |title=RiverLea theme {{!}} CiviCRM |url=https://civicrm.org/blog/nicol/civicrm-theming-introducing-new-approach-and-set-themes |access-date=2025-03-25 |website=civicrm.org}} and the CiviRules extension - which allows the system to apply actions based on rulesets.{{Cite web |title=CiviRules {{!}} CiviCRM |url=https://civicrm.org/extensions/civirules |access-date=2022-07-20 |website=civicrm.org}}

Users

CiviCRM is used by many large NGOs including the Canadian Ski Patrol, Creative Commons,{{cite web |last=Yergler |first=Nathan |url=http://yergler.net/blog/2010/04/22/civicon-plenary-what-are-we-paying-for/ |title=Transcript of Creative Commons CTO talk on using CiviCRM |publisher=Yergler.net |date=2010-04-22 |accessdate=2011-06-13 |archive-date=2015-10-23 |archive-url=https://web.archive.org/web/20151023113159/http://yergler.net/blog/2010/04/22/civicon-plenary-what-are-we-paying-for/ |url-status=dead }} the Free Software Foundation, {{cite web|url=http://www.fsf.org/news/nonprofit-fundraising-civicrm |title=Free Software Foundation: Time for nonprofits to leave proprietary fundraising software systems behind |publisher=Fsf.org |date= |accessdate=2011-06-13}} CERN,{{Cite web|url=https://wiki.civicrm.org/confluence/display/CRM/Application+draft+2015|title = Application draft 2015 - CRM - CiviCRM Wiki}} and the Wikimedia Foundation[http://blog.wikimedia.org/2009/06/10/wikimedia-fourkitchens-support-civicrm-development/ Wikimedia & FourKitchens support CiviCRM development] Wikimedia blog, June 10th, 2009 for their fundraising. CiviCRM is also used by Kabissa to provide CRM capabilities to over 1,500 organizations, mostly in Africa {{cite web |last=Ekine |first=Sokari |url=https://www.pbs.org/mediashift/2008/03/africas-social-media-conundrum087.html |title=PBS MediaShift: Africa's Social Media Conundrum |publisher=Pbs.org |date=2008-03-27 |accessdate=2011-06-13 |archive-date=2012-11-13 |archive-url=https://web.archive.org/web/20121113102241/http://www.pbs.org/mediashift/2008/03/africas-social-media-conundrum087.html |url-status=dead }} and by the National Democratic Institute to provide CRM capabilities to emerging political parties in several countries.

Other users include the Green Party of England and Wales,Third Sector Design the Institute of Fisheries Management,Institute of Fisheries Management https://ifm.org.uk/civicrm/?page=CiviCRM&q=civicrm%2Fevent%2Finfo&reset=1&id=150 the Australian Greens,{{Cite web |title=The Australian Greens |url=https://github.com/australiangreens |access-date=2023-01-03 |website=GitHub |language=en}} the Libertarian Party (United States){{Cite web |title=CiviCRM Report & Next Steps from our CTO |url=https://groups.google.com/a/lp.org/g/lnc-business/c/hphRh_qlpJ0 |access-date=2023-07-01 |website=groups.google.com}} and the British Association of Social Workers.{{Cite web |title=The new CiviCase Blog Post 2: Using CiviCase for Case Management {{!}} CiviCRM |url=https://civicrm.org/blog/jamienovick/new-civicase-blog-post-2-using-civicase-case-management |access-date=2022-07-20 |website=civicrm.org}}