ClickSoftware
{{Short description|American technology company}}
{{Infobox company
| name = ClickSoftware
| logo = File:Clicksoftware-burlington.jpg
| type = subsidiary
| predecessor = ClickSoftware Technologies, ClickService Software
| founder = Moshe BenBassat
| industry = Business software, Field Service Management, Workforce Management
| services = Workforce management, Field service management
| parent = Salesforce
| foundation = {{start date and age|1997}}
| homepage = {{URL|www.clicksoftware.com}}
}}
ClickSoftware was an American technology company providing field service management software. The company existed from 1997 until being acquired by Salesforce in 2019.
History
= As company =
ClickSoftware, founded in 1997 by former professor and consultant Moshe BenBassat in Givat Shmuel, Israel,{{Cite web |last=Perez-Harpaz |first=Efrat |date=2008-02-04 |title=ClickSoftware wins Olympics contract |url=https://en.globes.co.il/en/article-1000305912 |access-date=2025-03-18 |website=Globes |language=en}} and was previously known as ClickService Software and IET–Intelligent Electronics.{{cite news |date=25 January 2000 |title=IET-Intelligent Electronics Changes Name to ClickService Software, Inc.; Company To Offer On-Line Tools for Improving Scheduling, Product Delivery, and Service |url=http://findarticles.com/p/articles/mi_m0EIN/is_2000_Jan_25/ai_58935861/ |archive-url=https://archive.today/20120709041225/http://findarticles.com/p/articles/mi_m0EIN/is_2000_Jan_25/ai_58935861/ |archive-date=2012-07-09 |accessdate=24 October 2011 |newspaper=FindArticles |location=Dallas |agency=Business Wire}}{{cite web|last=Fried|first=Hadar|title=ClickSoftware to Raise $45 Mln on NASDAQ Tonight|url=http://www.genesispartners.com/content.asp?page=portfolio_news&id=456|work=Globes Israel Business Arena|publisher=Genesis Partners|accessdate=24 October 2011|date=22 June 2000|url-status=dead|archiveurl=https://web.archive.org/web/20120330180958/http://www.genesispartners.com/content.asp?page=portfolio_news&id=456|archivedate=30 March 2012}}{{cite web |date=16 October 2000 |title=Dr. Moshe BenBassat, PhD |url=http://www.twst.com/ceos/cksw.html |archive-url=https://archive.today/20131006220735/http://web.archive.org/web/20120331125456/http://www.twst.com/ceos/cksw.html |archive-date=2013-10-06 |accessdate=25 October 2011 |publisher=The Wall Street Transcript}}The company went public on NASDAQ in 2000, during the peak of the dot-com boom.{{cite news|last=Zelik|first=Nir|title=קליקסופטוור עקפה את התחזיות ברבעון השלישי ורשמה עלייה של 6% בהכנסות ל-16.6 מיליון דולר|url=http://www.themarker.com/hitech/1.539992|accessdate=24 October 2011|newspaper=TheMarker|date=21 October 2009|language=Hebrew|trans-title=ClickSoftware exceeded expectations in Q3 and reported a 6% increase in revenue to $16.6 million|quote=קליקסופטוור הונפקה בשנת 2000 בנאסד"ק (שיא הבועה) לפי מחיר של 7 דולר למניה, וגייסה 28 מיליון דולר.}}
At the 2008 Beijing Olympics, the company managed the coordination of hundreds of telecom technicians.{{cite news |date=4 February 2008 |title=ClickSoftware wins Olympics contract |url=http://www.globes.co.il/serveen/globes/docview.asp?did=1000305912 |accessdate=24 October 2011 |newspaper=Globes}}{{cite book |author=Neve Gordon |url=https://books.google.com/books?id=rBIKE-BOYC4C |title=Surveillance and Control in Israel/Palestine |publisher=Routledge |year=2011 |isbn=978-0-415-58861-4 |editor1-last=Zureik |editor1-first=Elia |location=Oxon, England |page=153 |chapter=Israel's emergence as a homeland security capital |editor2-last=Lyon |editor2-first=David |editor3-last=Abu-Laban |editor3-first=Yasmeen |authorlink=Neve Gordon |accessdate=24 October 2011}}
In 2014, ClickSoftware acquired Xora Inc., a cloud-based mobile workforce management company.{{cite web|title=ClickSoftware Technologies|url=http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1906212|publisher=ClickSoftware Technologies|accessdate=5 March 2015|url-status=dead|archiveurl=https://archive.today/20150427190913/http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1906212|archivedate=27 April 2015}}
On April 30, 2015, ClickSoftware announced signing a definitive agreement to be acquired by private funds managed by Francisco Partners Management L.P., a technology-focused private equity firm, in an all-cash transaction valued at approximately $438 million.{{Cite web |title=Burlington software company to be acquired for $438M |url=https://www.bizjournals.com/boston/blog/techflash/2015/05/burlington-software-company-to-be-acquired-for.html |access-date=2017-11-14 |website=www.bizjournals.com}}{{Cite news|url=https://www.thestreet.com/story/13133351/1/clicksoftware-technologies-to-go-private-in-438-million-deal.html|title=ClickSoftware Technologies To Go Private in $438 Million Deal|last=Whiteman|first=Lou|date=2015-04-30|work=TheStreet|access-date=2017-11-14|language=en-US}}On October 1, 2015, Tom Heiser was appointed CEO, replacing Paul Ilse.{{cite press release |title=ClickSoftware Announces Appointment of New CEO |url=http://www.prnewswire.com/news-releases/clicksoftware-announces-appointment-of-new-ceo-530257041.html |access-date=2025-03-18}}
In 2018, former Autotask CEO Mark Cattini joined ClickSoftware as CEO,{{Cite news |date=2018-02-01 |title=Former Autotask CEO Mark Cattini Leads ClickSoftware |url=https://www.channele2e.com/news/former-autotask-ceo-mark-cattini-joins-clicksoftware/ |access-date=2018-06-14 |work=ChannelE2E |language=en-US}} followed by previous Autotask co-workers Elmer Lai who joined ClickSoftware as CFO and Patrick Burns who joined as Senior Vice President of Product Management.{{Cite news |title=Management Team |url=https://www.clicksoftware.com/management/ |access-date=2018-06-14 |work=ClickSoftware |language=en-US}}
On August 7, 2019, Salesforce announced an agreement to acquire ClickSoftware.{{Cite web|url=https://www.cnbc.com/2019/08/07/salesforce-acquires-clicksoftware-for-1point35-billion.html|title=Salesforce acquires field-service company ClickSoftware for $1.35 billion|last=Novet|first=Jordan|date=2019-08-07|website=CNBC|language=en|access-date=2019-08-07}}
= As software =
In 2013 ClickSoftware successfully integrated its software with the native Salesforce platform, making its products available on the Salesforce AppExchange.{{cite web|title=ClickSoftware Technologies|url=http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1842379|publisher=ClickSoftware Technologies|accessdate=30 July 2013|url-status=dead|archiveurl=https://archive.today/20150427190915/http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1842379|archivedate=27 April 2015}}
Street level routing is used in ClickSoftware and gives service organizations "eyes" on how to best direct field technicians from job to job taking into consideration the exact mapping of the road.{{cite web|title=Directions Magazine|url=http://www.directionsmag.com/articles/street-level-routing-where-the-rubber-meets-the-road/122859|publisher=Directions Magazine|accessdate=5 February 2013}}
ClickSoftware reached its end of life with version 8.3 on December 31st, 2023.{{Cite web |last=Khalid |first=Naeem |date=2022-12-13 |title=Why ClickSoftware 8.3 is Being Retired and How to Manage its EOL |url=https://diabsolut.com/why-clicksoftware-8-3-is-being-retired/ |access-date=2025-06-11 |website=Diabsolut |language=en-US}}
See also
References
{{Reflist|30em}}
Category:Software companies based in Massachusetts
Category:Human resource management software
Category:Companies based in Burlington, Massachusetts
Category:Software companies established in 1979
Category:1979 establishments in Israel