Department of Customer Service
{{Short description|New South Wales state government agency}}
{{Use dmy dates|date = May 2020}}
{{Use Australian English|date=May 2020}}
{{About|the state department|the main agency within the department|Service NSW}}
{{Infobox Government agency
| agency_name = Department of Customer Service
| type = department
| seal =
| logo = NSW_Department_of_Customer_Service_logo.svg
| formed = {{start date|2019|07|01|df=y}}
| preceding1 = Department of Finance, Services and Innovation
| jurisdiction = New South Wales, Australia
| headquarters = Sydney
| budget = {{Increase}} {{AUD}}1.116 billion (2019-20)
| minister1_name = The Hon. Jihad Dib {{post-nominals|country=AUS|MP}}
| minister1_pfo = Minister for Customer Service and Digital Government
| minister2_name = The Hon. John Graham MLC
| minister2_pfo = Minister for the Arts
| minister3_name = The Hon. Sophie Cotsis {{post-nominals|country=AUS|MP}}
| minister3_pfo = Minister for Work Health and Safety
| minister4_name = The Hon. Courtney Houssos MLC
| minister4_pfo = Minister for Finance
Minister for Domestic Manufacturing and Government Procurement
| minister5_name = The Hon. Steve Kamper {{post-nominals|country=AUS|MP}}
| minister5_pfo = Minister for Small Business
| minister6_name = The Hon. Anoulack Chanthivong {{post-nominals|country=AUS|MP}}
| minister6_pfo = Minister for Better Regulation and Fair Trading
Minister for Building
| chief1_name = Graeme Head
| chief1_position = Secretary{{Cite web|title=Secretary|url=https://www.customerservice.nsw.gov.au/about-us/secretary|website=Department of Customer Service|url-status=live|access-date=21 May 2020|archive-url=https://web.archive.org/web/20191130170852/https://www.customerservice.nsw.gov.au/about-us/secretary |archive-date=30 November 2019 }}
| chief2_name = David Chandler {{post-nominals|country=AUS|OAM}}
| chief2_position = Building Commissioner{{Cite web|title=Building Commissioner|url=https://www.customerservice.nsw.gov.au/about-us/building-commissioner|website=Department of Customer Service|url-status=live|access-date=21 May 2020|archive-url=https://web.archive.org/web/20190826214423/https://www.customerservice.nsw.gov.au/about-us/building-commissioner |archive-date=26 August 2019 }}
| chief3_name =
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| agency_type = Ministerial department
| chief7_name =
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| parent_department =
| child1_agency = {{plainlist|
- Service NSW
- Revenue NSW
- State Insurance Regulatory Authority
}}
| website = {{URL|nsw.gov.au/customer-service}}
}}
The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, and land and property administration of the government in New South Wales, Australia.{{citation needed|date=April 2019}}
The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance, Service and Innovation, as well as a number of functions from other departments and several agencies.{{Gazette NSW|title=Administrative Arrangements (Administrative Changes—Public Service Agencies) Order 2019 [NSW]|issue=159|page=7-8|date=2 April 2019|url=https://www.legislation.nsw.gov.au/regulations/2019-159.pdf|access-date=4 April 2019}}{{Cite web |title=Customer Service |url=https://www.nsw.gov.au/departments-and-agencies/customer-service/who-we-are |url-status=live |archive-url=https://web.archive.org/web/20190422155643/https://www.nsw.gov.au/departments-and-agencies/customer-service/who-we-are |archive-date=22 April 2019 |access-date=21 May 2020 |website=Department of Premier and Cabinet}}
Structure
=Ministers=
The following ministers are responsible for the administration of the department and its agencies:{{cite web |title=Administrative Arrangements (Public Service agencies and Ministers) Order 2023 |url=https://legislation.nsw.gov.au/view/whole/html/inforce/2024-10-01/sl-2023-0140 |website=legislation.nsw.gov.au |publisher=Government of New South Wales |access-date=6 November 2024}}
- Minister for Customer Service and Digital Government
- Minister for the Arts
- Minister for Work Health and Safety
- Minister for Finance
- Minister for Domestic Manufacturing and Government Procurement
- Minister for Small Business
- Minister for Better Regulation and Fair Trading
- Minister for Building
Ultimately, the ministers are responsible to the Parliament of New South Wales.
=Agencies=
The following agencies are included in the Customer Service cluster, administered by the Department:{{cite web|url=https://www.nsw.gov.au/customer-service/our-agencies|title=Our agencies|website=NSW Government - Department of Customer Service|accessdate=14 July 2020}}
{{div col}}
- NSW Architects Registration Board (self-funded regulatory body){{cite web | title=About us | website=NSW Architects Registration Board | url=https://www.architects.nsw.gov.au/about | access-date=25 January 2025|quote=The NSW Architects Registration Board is constituted by, and operates under, the Architects Act 2003,... We are a self-funded government regulatory body, totally funded by fees paid by NSW architects and architect corporations and firms.}}
- Behavioural Insights Unit
- Board of Surveying and Spatial Information
- Budget Data Visualisation
- Building Commission NSW
- Customer Experience Unit
- Cyber Security NSW
- Digital NSW
- Geographical Names Board of New South Wales{{cite web|url=https://www.gnb.nsw.gov.au/about_us|title=About Us|website=Geographical Names Board of NSW|accessdate=28 February 2020}}
- ID Support NSW
- Independent Pricing and Regulatory Tribunal Staff Agency
- Independent Review Office
- Information and Privacy Commission NSW
- Long Service Corporation
- NSW Digital Channels
- NSW Fair Trading
- NSW Registry of Births, Deaths & Marriages
- NSW Small Business Commission
- NSW Telco Authority
- Office of the Registrar General (to monitor and enforce performance of the NSW Land Registry Services)
- Personal Injury Commission
- Professional Standards Authority
- Revenue NSW
- SafeWork NSW
- Service NSW
- Spatial Services
- State Insurance Regulatory Authority (SIRA)
- Subsidence Advisory NSW
- Surveyor General of NSW
- TestSafe
{{div col end}}
History
The department was established with effect from 1 July 2019 and assumed most of the functions of the former Department of Finance, Services and Innovation that was dissolved on the same date, as well as some functions from the New South Wales Treasury and the Department of Premier and Cabinet. The department also incorporated Liquor & Gaming NSW, the Data Analytics Centre, and the NSW Registry of Births, Deaths and Marriages.
See also
{{stack|{{portal|New South Wales}}}}
References
{{reflist}}
External links
- {{Official website|https://www.nsw.gov.au/customer-service}}
- [http://www.service.nsw.gov.au Service NSW website]
{{New South Wales Government Departments}}