HubSpot
{{Short description|American software company}}
{{Infobox company
| name = HubSpot, Inc.
| logo = HubSpot Logo.svg
| type = Public
| traded_as = {{ubl|{{NYSE|HUBS}}|Russell 1000 component}}
| founders = {{ubl|Brian Halligan | Dharmesh Shah}}
| key_people = {{ubl|Brian Halligan (chairman)|Yamini Rangan (CEO)|Dharmesh Shah (CTO)}}
| num_employees = 8,246 (2024)
| industry = Software
| revenue = {{increase}} {{US$|2.63 billion|link=yes}} (2024)
| operating_income = {{increasenegative}} {{US$|-68 million}} (2024)
| net_income = {{increase}} {{US$|4.63 million}} (2024)
| assets = {{increase}} {{US$|3.79 billion}} (2024)
| equity = {{increase}} {{US$|1.91 billion}} (2024)
| website = {{URL|hubspot.com}}
| location_city = {{nowrap|Cambridge, Massachusetts, U.S.}}
| foundation = {{Start date and age|2006|6}}
| footnotes = {{cite web|title=HubSpot, Inc. 2024 Annual Report |url=https://www.sec.gov/ix?doc=/Archives/edgar/data/1404655/000095017025018873/hubs-20241231.htm |date=February 12, 2025 |publisher=U.S. Securities and Exchange Commission}}
}}
HubSpot, Inc. is a US-based developer and marketer of software products for inbound marketing, sales, and customer service. Its products and services are meant to provide tools for customer relationship management, social media marketing, content management, lead generation, web analytics, search engine optimization, live chat, sales enablement, pay-per-click management and customer support. HubSpot was founded by Brian Halligan and Dharmesh Shah in 2006.
History
The company grew rapidly from $255,000.00 in revenues in 2007 to $15.6 million in 2010.{{cite news| last =Stone| first =Avery| title =HubSpot wants to be Salesforce.com for small business| newspaper =Fortune Magazine| date =August 8, 2011| url =http://tech.fortune.cnn.com/2011/08/08/hubspot-wants-to-be-salesforce-com-for-small-business/| access-date =February 27, 2012| archive-url =https://web.archive.org/web/20120303123644/http://tech.fortune.cnn.com/2011/08/08/hubspot-wants-to-be-salesforce-com-for-small-business/| archive-date =March 3, 2012| url-status =dead}}{{cite news| last =Alspach| first =Kyle| title =HubSpot: We plan to be like HP, a huge company that lasts 100 years. But in Cambridge| newspaper =Boston Business Journal| date =December 15, 2011| url =http://www.bizjournals.com/boston/blog/startups/2011/12/hubspot-we-plan-to-be-like-hp-a-big.html| access-date =February 27, 2012 }} Later that year, HubSpot acquired Oneforty, the Twitter app store founded by Laura Fitton.{{cite news| last =Rao| first =Leena| title =HubSpot Buys Social Media Management Platform And App Directory Oneforty| newspaper =TechCrunch| date =August 18, 2011| url =https://techcrunch.com/2011/08/18/hubspot-buys-social-media-management-platform-and-app-directory-oneforty/| access-date =February 27, 2012 }}{{cite news| last =O’Dell| first =Jolie| title =Twitter app store Oneforty acquired by HubSpot| newspaper =VentureBeat| date =August 18, 2011| url =https://venturebeat.com/2011/08/18/oneforty-acquisition/| access-date =February 27, 2012 }} The company also introduced new software for personalizing websites for each visitor.{{cite news| last =Alspach| first =Kyle| title =HubSpot: What we're working on now will change the Internet| newspaper =Boston Business Journal| date =December 14, 2011| url =http://www.bizjournals.com/boston/blog/startups/2011/12/hubspot-amazon-personalization-marketing.html| access-date =February 27, 2012 }} According to Forbes, HubSpot started out targeting small companies but "moved steadily upmarket to serve larger businesses of up to 1000 employees."{{cite news|first=Chuck|last=Schaeffer|url=http://www.crmsearch.com/hubspot-review.php|publisher=CRMSearch|title=HubSpot Marketing Software Review—An Independent Marketing Software Analysis|access-date=January 27, 2014|archive-date=September 30, 2018|archive-url=https://web.archive.org/web/20180930202128/http://crmsearch.com/hubspot-review.php|url-status=dead}}{{cite news|title=HubSpot Looks to Pounce as Traditional Marketing Gets "Obliterated"|url=https://www.forbes.com/sites/jjcolao/2012/03/15/hubspot-ready-to-pounce-as-traditional-marketing-gets-obliterated/|first=J.J.|last=Colao|date=March 15, 2012|access-date=December 29, 2013|work=Forbes}}
HubSpot filed for an IPO with the Securities and Exchange Commission on August 25, 2014, requesting to be listed on the New York Stock Exchange under the ticker symbol HUBS.{{cite web|url=https://www.sec.gov/Archives/edgar/data/1404655/000119312514320044/d697256ds1.htm|title=S-1}} They raised more than $140 million dollars by selling shares for $25, which then peaked at $840 in November 2021.
In July 2017, HubSpot acquired Kemvi, which applies artificial intelligence and machine learning to help sales teams.{{Cite news|url=https://techcrunch.com/2017/07/25/hubspot-acquires-kemvi/|title=HubSpot acquires Kemvi to bring more AI into its sales and marketing platform|last=Ha|first=Anthony|work=TechCrunch|access-date=2017-11-02|language=en}} The company reported revenues of $1 billion in 2021.{{cite web |url=https://www.hubspot.com/company-news/hubspot-reports-q4-and-full-year-2019-results|title=HubSpot financial results for the fourth quarter and full year ended December 31, 2019|access-date=June 14, 2020}}
In February 2021, Axios reported that HubSpot would be acquiring The Hustle, a content and email newsletter company focused on small business owners and entrepreneurs.{{Cite web|last=Fischer|first=Sara|title=Scoop: HubSpot is acquiring The Hustle|url=https://www.axios.com/hubspot-acquisition-the-hustle-0e1743eb-d29c-4caf-a419-7fd2584b1307.html|access-date=2021-02-05|website=Axios|date=3 February 2021 |language=en}}{{Cite web|title=HubSpot acquires media startup The Hustle|url=https://techcrunch.com/2021/02/04/hubspot-acquires-media-startup-the-hustle/|access-date=2021-02-05|website=TechCrunch|date=4 February 2021|language=en-US|archive-date=2021-02-15|archive-url=https://web.archive.org/web/20210215003429/https://techcrunch.com/2021/02/04/hubspot-acquires-media-startup-the-hustle/|url-status=live}}
In September 2021, HubSpot announced Yamini Rangan as their new CEO,{{Cite web|title=HubSpot's Next Chapter: Yamini Rangan Appointed CEO, Brian Halligan to Step Into Executive Chairman Role|url=https://www.hubspot.com/company-news/yamini-rangan-ceo-brian-halligan-executive-chairman}} while Brian Halligan stepped out of the role and became an Executive Chairman at the company.
On January 31, 2023, HubSpot announced the first layoffs in the company's history. Affecting approximately 500 employees, this layoff eliminated 7% of its total workforce. On the same day, HubSpot also announced plans to restructure its Cambridge campus, centralizing operations within a nearby office the company had already been leasing.{{Cite web |title=HubSpot Slashes 500 Jobs in Latest Tech Layoffs |url=https://www.cmswire.com/digital-experience/now-hubspot-marketing-crm-provider-cuts-500-jobs/ |access-date=2023-03-27 |website=CMSWire.com |language=en}}{{Cite web |last=Movement |first=Q. ai-Powering a Personal Wealth |title=PayPal, HubSpot And Workday Are The Latest To Announce Mass Layoffs |url=https://www.forbes.com/sites/qai/2023/02/02/paypal-hubspot-and-workday-are-the-latest-to-announce-mass-layoffs/ |access-date=2023-03-27 |website=Forbes |language=en}}File:HubSpot HQ Office Interior.jpg
Hubspot announced its acquisition of B2B intelligence firm Clearbit in November 2023.{{cite web|url=https://techcrunch.com/2023/11/01/hubspot-picks-up-b2b-data-provider-clearbit-to-enhance-its-ai-platform/|title=HubSpot picks up B2B data provider Clearbit to enhance its AI platform|website=Tech Crunch|date=November 1, 2023|author=Sarah Perez|access-date=November 2, 2023}}{{cite web|url=https://www.pymnts.com/acquisitions/2023/crm-firm-hubspot-acquires-b2b-intelligence-company-clearbit/|title=CRM Firm HubSpot Acquires B2B Intelligence Company Clearbit|website=Pymnts|date=November 1, 2023|access-date=November 2, 2023}}
For 2023, the company reported total revenue of $2.17 billion (up 25% from 2022) Subscription revenue — $2.12 billion (up 26% from 2022), professional services and other revenue of $46.8 million (down 16% from 2022).{{Cite web|lang=en|url=https://www.marketscreener.com/quote/stock/HUBSPOT-INC-45166580/news/HubSpot-Inc-Reports-Earnings-Results-for-the-Full-Year-Ended-December-31-2023-45954604/|title=HubSpot, Inc. Reports Earnings Results for the Full Year Ended December 31, 2023|website=Market Screener|date=14 February 2024 |access-date=2024-03-29|archive-date=2024-03-29|archive-url=https://web.archive.org/web/20240329042522/https://www.marketscreener.com/quote/stock/HUBSPOT-INC-45166580/news/HubSpot-Inc-Reports-Earnings-Results-for-the-Full-Year-Ended-December-31-2023-45954604/}}
In September 2023, HubSpot announced the launch of HubSpot AI, an AI-powered service for marketing, sales and service departments, and the relaunch of Sales Hub, a solution for sales departments.{{Cite press release|lang=en|url=https://www.businesswire.com/news/home/20230905064574/en/HubSpot-Unveils-HubSpot-AI-and-New-Sales-Hub-at-INBOUND-2023|title=HubSpot Unveils HubSpot AI and New Sales Hub at INBOUND 2023|website=Businesswire|date=6 September 2023 |access-date=2024-03-29|archive-date=2024-03-29|archive-url=https://web.archive.org/web/20240329042905/https://www.businesswire.com/news/home/20230905064574/en/HubSpot-Unveils-HubSpot-AI-and-New-Sales-Hub-at-INBOUND-2023}}
In April 2024, Reuters reported that Google was considering a bid to acquire HubSpot.{{Cite web |last1=Sen |first1=Anirban |last2=Vinn |first2=Milana |date=April 4, 2024 |title=Exclusive: Google parent Alphabet weighs offer for HubSpot |url=https://www.reuters.com/markets/deals/google-parent-alphabet-weighs-offer-hubspot-sources-say-2024-04-04/ |access-date=2024-04-08 |website=Reuters}} The report led to shares of the company spiking by 5%.{{Cite web |last=Koller |first=Alex |date=2024-04-04 |title=Alphabet reportedly weighing offer for HubSpot, sending shares in the $32 billion marketing company up 5% |url=https://www.cnbc.com/2024/04/04/alphabet-in-talks-to-acquire-hubspot.html |access-date=2024-04-08 |website=CNBC |language=en}} This news garnered a mixed response from industry leaders and users, 48% said they would be triggered to consider alternative software.{{Cite web |last=Rijn |first=Jordie van |date=2024-04-23 |title=Research on the Google HubSpot acquisition: 48% would consider switching |url=https://www.emailvendorselection.com/google-hubspot/ |access-date=2024-05-05 |website=Email vendor selection |language=en-US}} In July, it was reported that Google had given up on its effort to acquire the company.{{Cite news |last=Gould |first=Ryan |date=2024-07-10 |title=Google Parent Alphabet Shelves Efforts to Acquire HubSpot |url=https://www.bloomberg.com/news/articles/2024-07-10/google-parent-alphabet-is-said-to-shelve-its-interest-in-hubspot |access-date=2024-07-13 |work=Bloomberg.com |language=en}}{{Cite web |last=Miller |first=Ron |date=2024-07-12 |title=Boston VCs are pleased that HubSpot will remain an independent company |url=https://techcrunch.com/2024/07/12/boston-vcs-are-pleased-that-hubspot-will-remain-an-independent-company/ |access-date=2024-07-13 |website=TechCrunch |language=en-US}}
In December, 2024, HubSpot acquired Frame AI, whose artificial intelligence and machine learning solution turns unstructured data—like emails, calls, meetings and conversations—into real-time insights. {{Cite web |last=Rangan |first=Yamini |date=2024-12-06 |title=Welcoming Frame AI to the HubSpot Team |url=https://www.hubspot.com/company-news/welcoming-frame-ai-to-the-hubspot-team |access-date=2024-10-06 |website=Hubspot |language=en-US}}
Software and services
HubSpot Marketing Software provides tools for social media marketing, content management, web analytics, landing pages, customer support, and search engine optimization.{{cite news|title=Google Ventures, Sequoia, Salesforce Give HubSpot $32M|date=March 8, 2011|newspaper=The Wall Street Journal|url=https://blogs.wsj.com/venturecapital/2011/03/08/google-ventures-sequoia-salesforce-give-hubspot-32m/|access-date=December 27, 2013|first=Deborah|last=Gage}}{{cite news
| last =McCarthy
| first =Kevin
| title =The Tech Behind HubSpot
| newspaper =BostInno
| date =May 26, 2011
| url =http://bostinno.com/2011/05/26/the-tech-behind-hubspot/
| access-date =February 27, 2012 }}{{Cite web|url=https://techcrunch.com/2018/05/11/hubspot-service-hub/|title=HubSpot adds customer service tools to its marketing platform|website=TechCrunch|date=11 May 2018 |language=en-US|access-date=2019-08-06}}
HubSpot has integration features for Docusign, salesforce.com, SugarCRM, NetSuite, Microsoft Dynamics CRM, and others.{{cite news
| last =Greenberg
| first =Paul
| title =CRM Watchlist 2012 Winners – The Marketing Mavens
| newspaper =ZDNet
| date =January 24, 2012
| url =https://www.zdnet.com/article/crm-watchlist-2012-winners-the-marketing-mavens/
| access-date =February 27, 2012 }} There are also third-party services such as templates, and extensions.{{citation|url=http://marketplace.hubspot.com/|title=Marketplace|publisher=HubSpot|access-date=December 27, 2013}} Additionally, HubSpot offers consulting services and an online resource academy for learning inbound marketing tactics.{{cite news
| last =Blackwell
| first =Gerry
| title =HubSpot: The Evolution of Marketing
| publisher =Small Business Computing
| date =January 16, 2008
| url =http://www.smallbusinesscomputing.com/biztools/article.php/3722071/HubSpot-The-Evolution-of-Marketing.htm
| access-date =February 27, 2012 }} It also hosts user group conferences and inbound marketing and certification programs.{{citation|url=http://academy.hubspot.com/|title=HubSpot Academy|access-date=December 26, 2013|date=May 18, 2009}} HubSpot promotes their inbound marketing concepts through their own marketing,{{citation|title=HubSpot: Inbound Marketing and Web 2.0|first1=Thomas|last1=Steenburgh|first2=Jilly |last2=Avery |first3= Naseem |last3= Dahod|date=January 24, 2011|url=http://hbr.org/product/hubspot-inbound-marketing-and-web-2-0/an/509049-PDF-ENG|access-date=December 30, 2013}} and has been called "a prolific creator of content" such as blogs, social media, webinars and white papers.
In 2010, an article in the Harvard Business Review said that HubSpot's most effective inbound marketing feature was its free online tools.{{cite news|title=HubSpot's New Alerts Grader Cures Social Media Email Overload|url=http://bostinno.streetwise.co/2010/04/27/inundated-with-emails-try-hubspots-alert-grader/|publisher=BostInno|date=April 27, 2010|first=Kyle|last=Psaty|access-date=December 28, 2013}} One such tool, the Marketing Grader, assessed and scored website performance.{{cite news| last =Ha| first =Anthony| title =Marketing software company HubSpot raises $12M| newspaper =VentureBeat| date =May 16, 2008| url =https://venturebeat.com/2008/05/16/marketing-software-company-hubspot-raises-12m/| access-date =February 27, 2012 }}{{cite news
| last =Gomer
| first =Gregory
| title =HubSpot Marketing Grader Launches: We Put 30 Boston Startups Head to Head #Deathmatch
| newspaper =Bostinno
| date =December 6, 2011
| url =http://bostinno.com/2011/12/06/hubspot-marketing-grader-launches-we-put-30-boston-startups-head-to-head-deathmatch/
| access-date =February 27, 2012 }} The company introduced a Twitter tracking feature in 2011.{{cite news
| last =Gomer
| first =Gregory
| title =HubSpot Powers Useful Tool to Track ReTweets, Suffers Unfortunate Name: WhoretweetedMe
| publisher =BostonInno
| date = August 10, 2011
| url =http://bostinno.com/2011/08/10/hubspot-powers-useful-tool-to-track-retweets-suffers-unfortunate-name-whoretweetedme/
| access-date =February 27, 2012 }}{{cite news
| last =Dugan
| first =Lauren
| title =Find Out Which Influencers Retweeted You
| publisher =MediaBistro
| date =August 16, 2011
| url =http://www.mediabistro.com/alltwitter/find-out-which-influencers-retweeted-you_b12750
| access-date =February 27, 2012
| archive-url =https://web.archive.org/web/20120114134803/http://www.mediabistro.com/alltwitter/find-out-which-influencers-retweeted-you_b12750
| archive-date =January 14, 2012
| url-status =dead
}}
In November 2016, HubSpot launched HubSpot Academy, an online training platform that provides various digital marketing training programs and free certifications upon completion.{{Cite web|url=https://www.hubspot.com/company-news/hubspot-academy-launches-new-content-marketing-certification-with-a-lesson-on-topic-clusters|title=HubSpot Academy Launches New Content Marketing Certification With a Lesson on Topic Clusters|last=Flanagan|first=Ellie|website=www.hubspot.com|access-date=2019-10-03}}
In 2018, HubSpot integrated Taboola on the dashboard, a global pay-per-click native ad network.{{Cite press release|date=May 31, 2018 |title=Hubspot and Taboola Announce Strategic Partnership, Turning on Content Discovery for 40,000 Brands|publisher=Businesswire|url=https://www.taiwannews.com.tw/en/news/3445203 |access-date=2022-04-17 |via=Taiwan News}}
In November 2019, HubSpot acquired PieSync, a customer data synchronization platform.{{cite news | url=https://www.prnewswire.com/news-releases/hubspot-acquires-piesync-the-highest-reviewed-data-syncing-ipaas-to-enable-a-consistent-view-of-customers-across-hundreds-of-different-technologies-300950685.html | title=HubSpot Acquires PieSync | work=PR Newswire | date=November 4, 2019}}
In August 2021, HubSpot partnered with Envato to launch hundreds of high-quality CMS Hub templates.{{cite news | url=https://www.prnewswire.com/news-releases/hubspot-partners-with-envato-to-launch-hundreds-of-high-quality-cms-hub-templates-301351030.html | title=HubSpot Partners With Envato to Launch Hundreds of High-Quality CMS Hub Templates | work=PR Newswire | date= August 9, 2021}}{{Cite news|url=https://sanjayb.com/blogs/hubspot-partners-with-envato-to-build-better-digital-experiences/|title= HubSpot Partners with Envato To Build Better Digital Experiences|date=2021-10-10|work=sanjayb.com|access-date=2023-03-09|language=en-US}}
=HubSpot CRM Free=
The company launched HubSpot CRM Free in 2014.{{cite news |title=The effect of HubSpot's CRM launch on Salesforce |last1=Salager |first1=Serge |url=https://techcrunch.com/2014/12/10/is-hubspots-crm-launch-a-declaration-of-war-to-salesforce/ |newspaper=TechCrunch |date=10 December 2014 |access-date=9 November 2017}} The CRM product tracks and manages interactions between a company and its customers and prospects. It enables companies to forecast revenue, measure sales team productivity, and report on revenue sources.{{cite web |url=https://www.businessnewsdaily.com/10071-best-crm-tools-startup.html |title=HubSpot review: Best CRM software for startups |author=Chad Brooks |date=12 July 2017 |publisher=Business News Daily |access-date=16 November 2017}}{{cite news |title=14 free business tools to make your startup more successful in 2017 |last1=Maloney |first1=Kathleen |url=https://www.huffingtonpost.com/kathleen-maloney/14-free-business-tools-to_b_13718746.html |newspaper=HuffPost |date=19 December 2016 |access-date=9 November 2017}}{{cite news |title=Best CRMs for SMBs in 2017 |last1=Williams |first1=Mike |url=http://www.techradar.com/news/software/business-software/10-crm-systems-small-businesses-should-know-1250344 |newspaper=TechRadar |date=13 July 2017 |access-date=9 November 2017}} The software as a service product is free and integrates with Gmail, G Suite, Microsoft Office for Windows, Office 365 and other software.{{cite web |url=http://searchcrm.techtarget.com/feature/What-to-expect-from-the-HubSpot-CRM-platform |title=What to expect from the HubSpot CRM platform |author=T.J. Houpes |date=25 September 2015 |publisher=TechTarget |access-date=9 November 2017}}
=Marketing Hub=
HubSpot Marketing Hub integrates customer relationship and social media management,{{Cite news|url=https://www.techradar.com/reviews/hubspot-social-management|title=Hubspot social media management review|date=May 27, 2022|first=Rob|last=Clymo|accessdate=July 19, 2022|work=TechRadar}} campaign automation, and email marketing.{{cite journal|url=https://www.pcmag.com/reviews/hubspot-marketing-hub|title=HubSpot Marketing Hub Review|first=Gadjo|last=Sevilla|date=May 20, 2021|journal=PCMag|accessdate=July 19, 2022}} Usability features were added to the marketing tool in 2020.{{Cite news|url=https://www.techtarget.com/searchcustomerexperience/news/252477126/HubSpot-adds-usability-features-to-Marketing-Hub-Enterprise|work=TechTarget|date=January 21, 2020|first=Taylor|last=Driscoll|title=HubSpot adds usability features to Marketing Hub Enterprise}} As of 2021, there are four service tiers (Free, Starter, Professional, and Enterprise). Starter offers basic analytics, and Professional enables additional marketing automation options, custom workflows, A/B testing, more inboxes, and support for more currencies. The Enterprise version allows access to more contacts, revenue reporting, custom event automation, and campaign reporting.
=Operations Hub=
HubSpot launched Operations Hub in 2021 as an extension of the customer relationship management tool. Available in multiple service tiers, Operations Hub helps customers use data in the CRM.{{Cite news|url=https://venturebeat.com/2021/04/22/hubspot-adds-operations-hub-to-drive-revenue-ops-shift/|title=HubSpot adds Operations Hub to drive revenue ops shift|first=Michael|last=Vizard|work=VentureBeat|accessdate=July 19, 2022}}{{cite news|url=https://www.miamiherald.com/software-business/article259862215.html|title=Best CRM Software in 2022|work=Miami Herald|date=March 28, 2022|first=Amy|last=Smith|accessdate=July 19, 2022}}
=Service Hub=
HubSpot's customer service software, Service Hub ( previously known as Customer Hub ){{Cite news|url=https://www.irishtimes.com/business/technology/hubspot-to-build-more-products-in-dublin-as-new-solution-goes-live-1.3487921|title=HubSpot to build more products in Dublin as new solution goes live|first=Charlie|last=Taylor|date=May 10, 2018|newspaper=The Irish Times|accessdate=July 19, 2022}} was announced in 2017, moved out of beta testing in 2018,{{Cite news|url=https://techcrunch.com/2018/05/11/hubspot-service-hub/|title=HubSpot adds customer service toolset its marketing platform|first=Anthony|last=Ha|date=May 11, 2018|work=TechCrunch}}{{Cite news|url=https://www.techtarget.com/searchcustomerexperience/news/252441166/HubSpot-customer-service-tool-Service-Hub-aims-to-transform-SMBs|title=HubSpot customer service tool Service Hub aims to transform SMBs|first=Jesse|last=Scardina|date=May 15, 2018|work=TechTarget|accessdate=July 19, 2022}} and received a "refresh" in 2022. The contact center platform provides self-service automation, Twilio telephony,{{Cite web|url=https://www.techtarget.com/searchcustomerexperience/news/252514594/HubSpot-gives-customer-service-platform-a-makeover|work=TechTarget|date=March 15, 2022|first=Don|last=Fluckinger|accessdate=July 19, 2022|title=HubSpot gives customer service platform a makeover}} as well as "sentiment analysis and churn forecasting" and testimonial capturing, according to The Irish Times. TechCrunch says Service Hub also includes a "universal inbox" for all customer communications, tools for developing a "company knowledge base" and surveys, and a dashboard for team tracking.
= Content Hub =
HubSpot's Content Hub is an all-in-one, AI-powered content marketing platform designed to assist marketers in creating and managing content throughout the customer journey. It offers tools for content creation, personalization, and distribution across multiple channels, including blogs, podcasts, and social media. Key features include AI-driven content generation, SEO recommendations, and analytics to optimize content performance. The platform integrates with HubSpot's CRM, enabling personalized content experiences based on customer data. Content Hub also provides capabilities for repurposing content into various formats, such as transforming blog posts into social media updates or audio content. This integration aims to streamline content operations and enhance marketing efficiency.
= Commerce Hub =
Commerce Hub is the Hubspot portal dedicated to enabling you to conduct commerce via the platform. It allows you to send invoices, quotes, subscriptions and more as well as collect payments via its integration to Stripe. Commerce hub internationally Launched on Feb 6 2024.
=HubSpot Academy=
HubSpot Academy is an online training program with free courses for content, email, inbound and social media marketing, as well as graphic design, web development, and search engine optimization.{{cite news|url=https://www.techradar.com/reviews/hubspot-crm-review|title=HubSpot CRM review|date=February 2, 2022|first=Chelsea|last=Forsyth|work=TechRadar|accessdate=July 19, 2022}}{{Cite journal|url=https://academiamag.com/free-online-courses-for-students-to-learn-new-skills/|title=Free online courses for students to learn new skills|first=Natasha|last=Irshad|journal=The Academia|date=6 July 2022 |accessdate=July 19, 2022}} Some of the courses offer certifications.{{cite news|url=https://www.usnews.com/360-reviews/business/crm/hubspot-vs-salesforce|title=HubSpot vs. Salesforce CRM|first=Megan|last=Hart|date=May 20, 2021|accessdate=July 19, 2022|work=U.S. News & World Report}} In 2022, Avi Stern of The Jerusalem Post and Christian Rigg of TechRadar described the Academy as "one of the nation's leading digital marketing sources for businesses" and "an industry-leading learning center for all things CRM", respectively.{{cite news|url=https://www.techradar.com/best/the-best-crm-for-real-estate|title=The best CRM for real estate 2022|date=May 19, 2022|first=Christian|last=Rigg|work=TechRadar|accessdate=July 19, 2022}}
=Tech industry reviews=
HubSpot has been described as unique because it strives to provide its customers with an all-in-one approach.{{cite news
| last =Roush
| first =Wade
| title =Online Marketing for Dummies—and for People with Better Things to Do
| newspaper =Xconomy
| date =August 24, 2007
| url =http://www.xconomy.com/boston/2007/08/24/online-marketing-for-dummies-and-for-people-with-better-things-to-do/
}} A 2012 review in CRM Search said HubSpot was not the best business solution in each category but that taken as a whole, it was the best "marketing solution" that combined many tools into one package. It identified HubSpot's "strengths" as the sophistication of its call to action (marketing) tool, its online ecosystem, and its "ease of use". Its weakness was described as having "more breadth than depth." The review said the lack of customization and design tools could be limiting and that it was missing advanced features such as business process management (BPM) tools to manage workflow.
=Conferences=
File:Interior view of the main hall at Inbound 2018.jpg
HubSpot hosts an annual marketing conference for HubSpot users and partners called "INBOUND". The event is typically located in Boston. In 2019, HubSpot hosted its largest conference in the event's history, with a record of over 26,000 attendees from 110 countries.{{cite news
| title =Takeaways from HubSpot INBOUND 2018
| newspaper =CMS Newswire
| date =February 7, 2019
| url =https://www.cmswire.com/digital-marketing/takeaways-from-hubspot-inbound-2018/
}}{{Cite web | url=https://gritdaily.com/recap-inbound-2019/ |title = Recap: INBOUND 2019|date = 6 September 2019}} The first INBOUND conference took place in 2012. Since then, speakers such as Oprah Winfrey,{{cite web | url=https://www.inbound.com/2021/speakers/oprah-winfrey | title=Oprah Winfrey }} Michelle Obama, Barack Obama,{{Cite web |title=President Barack Obama |url=https://www.inbound.com/speakers/president-barack-obama |access-date=2022-11-15 |website=www.inbound.com |language=en}} Tig Notaro, and Issa Rae have spoken at their events.{{Citation needed|date=August 2023}}
Controversy
In July 2015, HubSpot's CMO, Mike Volpe, was dismissed for violating HubSpot's code of business conduct. It was found that he tried to obtain a draft copy of the book Disrupted: My Misadventure in the Start Up Bubble, written by his former employee Daniel Lyons.{{cite web|url=http://www.betaboston.com/news/2015/07/29/hubspot-fires-marketing-chief-sanctions-ceo-over-incident-involving-book-about-the-company/|title=HubSpot fires marketing chief, sanctions CEO over an incident involving book about the company|access-date=2015-07-30|archive-date=2015-07-31|archive-url=https://web.archive.org/web/20150731235543/http://www.betaboston.com/news/2015/07/29/hubspot-fires-marketing-chief-sanctions-ceo-over-incident-involving-book-about-the-company/|url-status=dead}}[http://fortune.com/disrupted-excerpt-hubspot-startup-dan-lyons/ My Year in Startup Hell], Dan Lyons in Fortune, April 2016 According to an article in The Boston Globe, records obtained under the Freedom of Information Act indicated that HubSpot executives considered the book "a financial threat to HubSpot" and Volpe used "tactics such as email hacking and extortion" in the attempt to prevent the book from being published.[https://www.bostonglobe.com/business/2016/03/23/documents-released-hubspot-probe-involving-author-dan-lyons/VZH4CN4kR5p7iyhsKEdwJI/story.html Extortion, hacking claims sparked HubSpot investigation, FBI records show], The Boston Globe, 24 March 2016
In April 2016, after his book was published, Lyons wrote in The New York Times that HubSpot had a "frat house" atmosphere. He also called the company a "digital sweatshop" in which workers had little job security.{{cite news|url=https://www.nytimes.com/2016/04/10/opinion/sunday/congratulations-youve-been-fired.html|title=Congratulations! You've Been Fired|first=Dan|last=Lyons|newspaper=The New York Times|date=9 April 2016}} Later that month, HubSpot's founders gave an official response to the book, in which they addressed several, but not all, of Lyons' claims.{{cite web|url=http://fortune.com/2016/04/12/hubspot-finally-responds-to-dan-lyons-book/|title=HubSpot (Finally) Responds to Dan Lyons' Book|publisher=Fortune|date=12 April 2016|author=Primack, Dan}}
Reception
The Boston Business Journal named HubSpot a "Best Place to Work in 2012".{{cite news
| last =Regan
| first =Keith
| title =HubSpot's West Coast attitude gets talent
| newspaper =Boston Business Journal
| date =June 10, 2011
| url =http://www.bizjournals.com/boston/print-edition/2011/06/10/hubspots-west-coast-attitude-gets.html
| access-date =February 27, 2012 }} In 2015, the company was named the best large company to work for in Massachusetts by The Boston Globe.Sarah Shemkus,[https://www.bostonglobe.com/magazine/2015/11/12/hubspot-tops-list-large-companies/sb6hujhzpWq7BFyYXbFvAP/story.html "HubSpot Tops List of Large Companies"] The Boston Globe, 12 November 2015 (page visited 16 June 20,16)
{{cite news
| title =8 companies with the best vacation perks
| newspaper =CNN Money
| date =June 6, 2011
| url =https://money.cnn.com/galleries/2011/pf/jobs/1105/gallery.best_vacation_policies.fortune/5.html
| access-date =February 27, 2012
| archive-url =https://web.archive.org/web/20120428064157/http://money.cnn.com/galleries/2011/pf/jobs/1105/gallery.best_vacation_policies.fortune/5.html
| archive-date =April 28, 2012
| url-status =dead
| df =mdy-all
}}
In 2017, HubSpot was named seventh by CNBC as one of the best places to work.{{Cite web|url=https://www.cnbc.com/2017/12/05/the-10-best-companies-to-work-for-in-2018.html|title=These are the best places to work in 2018|last=Dickler|first=Jessica|date=2017-12-06|website=CNBC|language=en|access-date=2019-08-06}} Glassdoor named HubSpot the best place to work in 2020 and the #2 best place to work in 2022.[https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm Best Places to Work 2020] Glassdoor{{Cite web |title=Best Places to Work {{!}} Glassdoor |url=https://www.glassdoor.com/Award/Best-Places-to-Work-LST_KQ0,19.htm |access-date=2022-11-15 |website=www.glassdoor.com |language=en}} In 2024, HubSpot was listed among the top marketing & digital advertising software products by G2, a platform that ranks software products based on user reviews and ratings.{{Cite news |title=Best Marketing & Digital Advertising Software Products for 2024 |url=https://www.g2.com/best-software-companies/top-marketing |work=G2 |publisher=G2 |pages=1}}
References
{{reflist}}
Further reading
- {{Cite book
| last = Halligan
| first = Brian |author2= David Meerman Scott |author3= Dharmesh Shah
| year = 2010
| title = Inbound Marketing: Get Found Using Google, Social Media and Blogs
| publisher = John Wiley & Sons, Inc.
| isbn = 978-0-470-49931-3
| ref= none }}
- {{Cite book
| last = Lyons
| first = Daniel
| year = 2016
| title = Disrupted: My Misadventure in the Start Up Bubble
| publisher = Hachette Books
| isbn = 978-0316306089
| ref = none }}
External links
{{commons category|HubSpot}}
- {{Official website|1=https://www.hubspot.com/}}
- {{Finance links
| symbol = HUBS
| sec_cik = HUBS
| google = HUBS:NYSE
| yahoo = HUBS
| bloomberg = HUBS:US
}}
{{Portal bar|Business|Companies|Economics|Internet|United States|Society}}
{{Digital Marketing Company}}
{{Authority control}}
{{DEFAULTSORT:Hubspot}}
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Category:Marketing companies established in 2006
Category:Digital marketing companies of the United States
Category:Search engine optimization
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Category:2006 establishments in Massachusetts
Category:Customer relationship management software companies