IT Service Management Forum
{{Use dmy dates|date=October 2019}}
The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide.{{cite web |url=http://www.itil-officialsite.com/RelatedLinks/itSMFI.aspx |title=itSMFI (IT Service Management Forum International) |author=APM Group Ltd |date=2007–2012 |work=ITIL Official Site |publisher=APMG in conjunction with the Cabinet Office (part of HM Government) and TSO |accessdate=2012-12-14}} Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions. The itSMF is concerned with promoting best practices in IT service management{{cite web |url=http://www.ogc.gov.uk/guidance_itil_4899.asp |archive-url=http://webarchive.nationalarchives.gov.uk/20110802155240/http://www.ogc.gov.uk/guidance_itil_4899.asp |url-status=dead |archive-date=2011-08-02 |title=ITIL |author=OGC |date=2011-08-02 |work=Programmes & Projects; Programmes and Projects Resource Toolkit; ITIL |publisher=OGC |access-date=2012-12-14}} and has a strong interest in the international ISO/IEC 20000 standard. The itSMF publishes books covering various aspects of service management through a process of endorsing them as part of the itSMF Library.
History
With a growing number of national chapters a real international umbrella was needed. The itSMF International was created in 2004.{{cite web |url=http://www.itsmf.org.hk/ni/0922-171556_1%20-%20Mr.Keith%20Aldis%20-%20ITILv3-Six%20Months%20On.%20itSMF%20Governance,%20Structure%20and%20Plans.pdf |title= itSMF History |author=Keith Aldis |publisher=itSMF International |accessdate=2012-12-17}}
International organization and activities
Typical activities in the national chapters were:
itSMF chapters were partner of conferences of other organizations (e.g. Gartner “Business Intelligence & Information Management Summit 2013” in Australia {{cite web |url=http://www.gartner.com/technology/summits/apac/business-intelligence/partners.jsp |title=Event Partners |author=Gartner, Inc. |publisher=Gartner, Inc. |accessdate=2013-01-13}}). There were own studies or together with other, well known research organizations (e.g. “Drive Service Management Adjustments With Peer Comparisons”{{cite web |url=http://www.forrester.com/Drive+Service+Management+Adjustments+With+Peer+Comparisons/fulltext/-/E-RES60866 |title=Drive Service Management Adjustments With Peer Comparisons |author1=Glenn O'Donnell |author2=Doug Washburn |author3=Lindsey Kempton |publisher= Forrester Research, Inc. |accessdate=2013-01-13}}{{dead link|date=April 2025}} from the itSMF USA together with Forrester Research, Inc.)
German chapters
There were three books about “ITIL in the Public Sector” (“ITIL in der Öffentlichen Verwaltung”{{cite book |last1=Bonk |first1=Markus |last2=Breithaupt |first2=Jürgen |last3=Gündüz |first3=Recai |last4=Handgrätinger |first4=Steven |last5=Job |first5=Günter |last6=Jung |first6=Folkert |last7=Kirchhoff |first7=Uwe |last8=Melan |first8=Albrecht |last9=von Lachemair |first9=Georg |editor=itSMF Germany | title=ITIL in der Öffentlichen Verwaltung |url=http://www.symposion.de/reiter_IT-Management_ISBN978-3-939707-16-5.html |accessdate=2012-12-23 |year=2007 |edition=1st |publisher=Symposion Publishing |location=Frankfurt/Main, Germany |isbn=978-3-939707-16-5 |pages=266 }}), “Organization Model for the IT in the Public Sector” (“Organizationsmodell für die IT in der Öffentlichen Verwaltung”){{cite book |last1=Gündüz |first1=Recai |last2=Hahn |first2=Martin |last3=Handgrätinger |first3=Steven |last4=Köpp |first4=Peter |last5=Meyer |first5=Veronika |last6=Rodenhagen |first6=Jörg |last7=Utting |first7=Petra |last8=Wolf |first8=Gunnar |editor=itSMF Germany | title=Organizationsmodell für die IT in der Öffentlichen Verwaltung |url=http://www.symposion.de/reiter_it-management_ISBN978-3-939707-74-5.html |accessdate=2012-12-23 |year=2010 |edition=1st |publisher=Symposion Publishing |location=Frankfurt/Main, Germany |isbn=978-3-939707-74-5 |pages=100}}{{cite web |url=http://www.move-online.de/index.php?schrift=1&modus=g&menu=1&page=meldungen&data=10643 |title=Organization der IT |author=move-online |date=2010-08-09 |work=Moderne Verwaltung - Publikationen |publisher=move-online |accessdate=2012-12-23}}) and “Service Level Management in the Public Sector” (“Service Level Management in der Öffentlichen Verwaltung”){{cite book |last1=Bonk |first1=Markus |last2=Dr. Bayer |first2=Harald |last3=Billion |first3=Elisabeth |last4=Handgrätinger |first4=Steven |last5=Job |first5=Günter |last6=Jung |first6=Folkert |last7=Kirchhoff |first7=Uwe |last8=Sendrowski |first8=Jörg |last9=Stolpmann |first9=Björn Eric |editor=itSMF Germany | title=Service Level Management in der Öffentlichen Verwaltung |url=http://www.symposion.de/reiter_it-management_ISBN978-3-939707-66-0.html |accessdate=2012-12-23 |year=2010 |edition=1st |publisher=Symposion Publishing |location=Frankfurt/Main, Germany |isbn=978-3-939707-66-0 |pages=211 }}).
Annually in December the German chapter celebrates a two-day congress. Topics were provided in different formats with typical keynotes,{{cite web |url=http://www.zdnet.de/41542091/zufriedene-endanwender-durch-standardisierte-it-dienste/ |title=Zufriedene Endanwender durch standardisierte IT-Dienste |author=Markus Strehlitz |date=2010-12-13 |work=ZDNet - IT-Business |publisher=ZDNet |accessdate=2012-12-23}} four or five parallel user sessions, which presents three 20-minute-speeches in a row and a joint discussion, and some open world café discussions.
During the year typical two one day meetings were held – name itSMF Live! - with different, actual topics. A special event for the Public Sector is the event FIT-ÖV.{{cite web |url=http://www.cio.de/public-ict/2251097/index.html |title=IT Service Management unprofessionell |author=Johannes Klostermeier |date=2010-11-12 |work=Strategy - Public-IT |publisher=CIO.de |accessdate=2012-12-23}}
The chapter award since 2009 the ITSM project of the year. The first awarded project was “ITIL 2010” of the Federal Employment Agency (Bundesagentur für Arbeit, Germany).{{cite web |url=http://www.move-online.de/index.php?schrift=1&modus=g&menu=1&page=meldungen&data=9695 |title=Ausgezeichnetes IT-Systemhaus |author=move-online |date=2009-12-07 |work=Moderne Verwaltung - Publikationen |publisher=move-online |accessdate=2012-12-23}}