Kaseya
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{{COI|date=January 2025}}
{{Sources|date=January 2025}}
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{{short description|American software company based in Miami, Florida}}
{{Infobox company
| name = Kaseya Limited
| logo = Logo of Kaseya Limited.svg
| type = Private
| industry = Information technology
| founded = {{Start date and age|2001}}
| founder = Mark Sutherland
Paul Wong
| products = Network monitoring
System monitoring
| revenue = {{increase}} US$1.3 billion (2022)
| owner = Insight Partners (majority owner)
| website = {{URL|https://www.kaseya.com/}}
}}
Kaseya Limited ({{IPAc-en|k|ə|ˈ|s|eɪ|.|ə}} {{respell|kə|SAY|ə}}) is a company headquartered in Miami that develops software for network monitoring, system monitoring, and other information technology applications. It is majority-owned by Insight Partners and owns the naming rights to the Kaseya Center. The company was estimated to be valued at $12 billion in April 2023.{{Cite news | url=https://www.miamiherald.com/news/local/community/miami-dade/article273917655.html | title=After FTX meltdown, county has $117 million solution in Kaseya Center as Heat's home | work=Miami Herald | date=April 4, 2023 | url-access=subscription}}
History
Kaseya was founded in 2000 in California by Mark Sutherland and Paul Wong, who previously worked together on a project for the National Security Agency.{{Cite news | url=https://apnews.com/article/europe-business-technology-hacking-db3e5f615629bb225259efaf7fdf378c | title=Firm hacked to spread ransomware had previous security flaws | first=MATT | last=O’BRIEN | work=Associated Press | date=July 13, 2021}}
In 2003, Gerald Blackie joined the company as its CEO.{{cite news | url=https://www.crn.com/slide-shows/channel-programs/240155304/50-cool-tools-for-solution-providers | title=50 Cool Tools For Solution Providers | first=STEVEN | last=BURKE | work=CRN | date=May 21, 2013}}
In June 2013, Insight Partners acquired control of the company and Yogesh Gupta became CEO.{{Cite news | url=https://www.itweb.co.za/content/XlwrKxv3Roeqmg1o | title=Insight Venture Partners makes investment in Kaseya | first=Phumeza | last=Tontsi | work=ITWeb | date=June 27, 2013}}
In July 2015, Fred Voccola was named CEO of the company.{{cite press release | url=https://finance.yahoo.com/news/kaseya-names-ceo-fred-voccola-130400409.html | title=Kaseya Names New CEO, Fred Voccola to Drive Company's Rapid Growth Phase | publisher=Marketwired | date=July 7, 2015}}
In 2018, the company moved its headquarters from Boston to Brickell, Miami.{{Cite news | url=https://www.miamitodaynews.com/2023/02/28/brickell-based-kaseya-gets-incentive-to-add-3400-it-jobs/ | title=Brickell-based Kaseya gets incentive to add 3,400 IT jobs | first=Monica | last=Correa | work=Miami Today | date=February 28, 2023}}
In April 2023, the company acquired the naming rights to the Kaseya Center in a 17-year, $117.4 million agreement.{{cite news |title=Heat arena, formerly FTX, renamed Kaseya Center on 17-year deal |url=https://www.espn.com/nba/story/_/id/36069084/heat-arena-formerly-ftx-renamed-kaseya-center-17-year-deal | work=ESPN |date=April 4, 2023}}
In 2024, the company laid off 150 employees, about 8% of its Miami workforce. The company stated that it was part of its normal performance-based reviews and that the jobs would not disappear.https://www.miamiherald.com/news/business/article287422165.html
=Security Issues=
In 2015, Kaseya fixed a directory traversal vulnerability in their remote access tool.{{Cite web |title=CERT/CC Vulnerability Note VU#919604 |url=https://www.kb.cert.org/vuls/id/919604 |access-date=2024-10-12 |website=www.kb.cert.org}} The same bug was present in the company's support website for a further six years.{{Cite web |date=2021-07-08 |title=Kaseya Left Customer Portal Vulnerable to 2015 Flaw in its Own Software – Krebs on Security |url=https://krebsonsecurity.com/2021/07/kaseya-left-customer-portal-vulnerable-to-2015-flaw-in-its-own-software/ |access-date=2024-10-12 |language=en-US}}
In 2018, the company's remote tool was infiltrated and hackers were able to commandeer affected computers to mine cryptocurrency.
In July 2021, the Kaseya VSA ransomware attack, perpetrated by REvil, led to downtime for 60 customers and over 1,500 downstream businesses.{{cite news |last1=Wile |first1=Rob |last2=Wilner |first2=Michael |date=July 6, 2021 |title=One of Miami's oldest tech firms is at the center of a global ransomware computer hack |url=https://www.miamiherald.com/news/business/article252592013.html |url-status=live |archive-url=https://web.archive.org/web/20211006094255/https://www.miamiherald.com/news/business/article252592013.html |archive-date=October 6, 2021 |work=Miami Herald}}{{Cite news |last=Osborne |first=Charlie |date=July 23, 2021 |title=Updated Kaseya ransomware attack FAQ: What we know now |url=https://www.zdnet.com/article/kaseya-ransomware-attack-1500-companies-affected-company-confirms/ |work=ZDNet}}
= Business practices =
Kaseya faced backlash in 2022, when customers found that terms and conditions were being updated to introduce automatically renewing three-year terms, getting only a 30 days notice of the change. {{cite web |url=https://www.itpro.com/business/business-strategy/kaseya-admits-customer-complaints-expose-a-serious-a-communication-problem |title=Kaseya admits customer complaints expose a serious communication problem |date=28 June 2023 |accessdate=2024-12-14}} {{cite web |url=https://www.channelpronetwork.com/2022/08/08/kaseya-responding-to-partner-complaints-changes-auto-renewal-terms/ |title=Kaseya, Responding to Partner Complaints, Changes Auto-Renewal Terms |date=8 August 2022 |accessdate=2024-12-14}}
=Acquisitions=
References
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