Pegasystems#Products and services

{{Infobox company

| name = Pegasystems Inc.

| logo = 230px

| type = Public

| traded_as = {{ubl|{{NASDAQ|PEGA}}|Russell 1000 component}}

| key_people = {{unbulleted list |Alan Trefler (CEO)}}

| industry = Software, low-code platform, AI, customer relationship management, business process management, workflow management system

| products = {{hlist|BPM tool}}

| revenue = {{nowrap| {{increase}} {{US$|1.5 billion|link=yes}} (2024){{cite web |url=https://www.sec.gov/ix?doc=/Archives/edgar/data/1013857/000101385724000012/pega-20231231.htm |title=Pegasystems Inc. 2023 Annual Report (Form 10-K) |date=February 14, 2024 |publisher=U.S. Securities and Exchange Commission}}}}

| operating_income = {{increase}} {{US$|0.143 billion}} (2024){{r|10K}}

| net_income = {{profit}} {{US$|0.099 billion}} (2024){{r|10K}}

| assets = {{increase}} {{US$|1.57 billion}} (2024){{r|10K}}

| equity = {{increase}} {{US$|490.83 million}} (2024){{r|10K}}

| num_employees = 5,406 (2024){{r|10K}}

| homepage = {{URL|pega.com}}

| foundation = {{Start date and age|1983}}

| location_city = Waltham, Massachusetts

| location_country = U.S.

| locations = 41 (2021){{Citation

| title =Worldwide Offices

| date = November 30, 2018

| publisher = Pegasystems

| url =https://www.pega.com/about/office-locations

}}{{Citation

| title =About – Timeline – Worldwide Offices

| publisher =www.pega.com

| url =https://www.pega.com/about

| access-date =March 28, 2017}}

}}

Pegasystems Inc. (Pega) is a global software company based in Waltham, Massachusetts, in the United States, and founded in 1983. The company has been publicly traded since 1996 as PEGA (NASDAQ).{{cite magazine |last1=Rogers |first1=Bruce |date=February 24, 2015 |title=Alan Trefler's Pegasystems Is On A Mission To Transform Customer Engagement |url=https://www.forbes.com/sites/brucerogers/2015/02/24/alan-treflers-pegasystems-is-on-a-mission-to-transform-customer-engagement/ |magazine=Forbes |access-date=March 19, 2017}} Pega is a platform for workflow automation and generative AI-powered decisioning for businesses.{{Cite web |last=Wayner |first=Peter |date=2022-06-16 |title=Top 16 business process management tools |url=https://www.cio.com/article/401356/top-16-business-process-management-tools.html |access-date=2022-07-26 |website=CIO |language=en-US}}

History

= Early history =

Alan Trefler founded Pegasystems in 1983 at the age of 27, in Cambridge, Massachusetts.{{cite news|last1=Farrell|first1=Michael B.|title=Seven things you should know about Alan Trefler|url=https://www.bostonglobe.com/business/2014/07/05/seven-things-you-should-know-about-alan-trefler-founder-pegasystems/ZQULf5r9uUFkZZytsQB3WP/story.html|newspaper=Boston Globe|date=July 6, 2014|access-date=March 20, 2017}} Prior to founding the company, in the early 1980s Trefler had developed computer systems that could play chess. During the company's early years it focused on providing case management, namely for companies such as American Express.

{{cite web|title=The single-easiest way to make customers fall in love with you|url=http://mashable.com/2015/05/01/surprising-customers-brandspeak/#9HLrbyJcv5qz|publisher=Mashable|date=May 1, 2015}}{{unreliable source?|date=March 2017}} The company went public in 1996 with initial and secondary public offerings,

{{cite web |date=April 10, 2002 |title=SEC drops Pegasystems probe |url=http://www.bizjournals.com/boston/stories/2002/04/08/daily31.html |access-date=March 19, 2017 |publisher=Biz Journals |newspaper=Boston Business Journal}} and began trading on NASDAQ under the symbol PEGA.{{cite news|last1=Goldbaum|first1=Lisa R.|title=Is The Accounting Cloud Over Pegasystems Finally Lifting?|url=http://www.barrons.com/articles/SB895085409518943000?tesla=y|newspaper=Barron's|date=May 13, 1998|access-date=March 20, 2017}}

= 2010–2019 =

In March 2010, Pegasystems acquired the enterprise software company Chordiant for around $161.5 million.

{{cite magazine|last1=Henschen|first1=Doug|title=Pegasystems To Buy Chordiant For $161.5 Million|url=http://www.informationweek.com/software/operating-systems/pegasystems-to-buy-chordiant-for-$1615-million/d/d-id/1087685?|magazine=InformationWeek|date=March 18, 2010|access-date=March 19, 2017}} The acquisition gave Pegasystems access to new markets such as online training, telecommunications and healthcare, with Pegasystems integrating Chordiant and its customer relationship management (CRM) technology into its existing operations.{{cite web |last1=Goodwin |first1=Bill |date=November 21, 2013 |title=Pegasystems CEO Alan Trefler plans his next move for the $500m software company |url=http://www.computerweekly.com/news/2240209379/Pegasystems-CEO-Alan-Trefler-on-raising-the-BPM-game |access-date=March 18, 2017 |publisher=Computer Weekly}} Pega Cloud was introduced using Amazon Web Services in 2012, and in October 2013, Pegasystems acquired the mobile application developer Antenna Software for $27.7 million. Located in New Jersey, Antenna also had bases in Kraków and Bangalore.{{cite news|title=Pegasystems acquires Antenna Software|url=http://www.business-standard.com/article/companies/pegasystems-acquires-antenna-software-113101600593_1.html|newspaper=Business Standard|date=October 16, 2013|access-date=March 20, 2017}}

In 2014, Pegasystems invested in network operations in North America and India to support its cloud services.{{cite news |last=Goodwin |first=Bill |date=September 2015 |title=Why Pegasystems' CEO, Alan Trefler, has learned to think smaller |url=http://www.computerweekly.com/feature/Why-Pegasystems-CEO-Alan-Trefler-has-learned-to-think-smaller | work=Computer Weekly |access-date=March 27, 2017}} In May 2014, Pegasystems acquired the Bangalore-based MeshLabs, a text mining and analytics software startup. Pegasystems acquired Firefly in June 2014, a co-browsing tool funded by First Round Capital.{{cite news |last1=Cutler |first1=Kim-Mai |date=June 9, 2014 |title=Pegasystems Acquires Co-Browsing Tool Firefly, The First Investment By First Round's Dorm Room Fund |work=TechCrunch |url=https://techcrunch.com/2014/06/09/pegasystems-acquires-co-browsing-tool-firefly-the-first-investment-by-first-rounds-dorm-room-fund/ |access-date=March 21, 2017}}

As of February 2015, the company had active partnerships with IT outsourcing companies such as Hexaware, NIIT Incessant Technologies, Tata Consultancy Services, Infosys, Wipro, HCL Technologies, Accenture and Cognizant. Between 2005 and 2015, Pegasystems had average sales growth of 21% per year.

{{cite news |last=Oberweiss |first=Jim |date=February 10, 2016 |title=A Basket Of Keepers Among Small-Cap Tech Stocks |url=https://www.forbes.com/sites/investor/2016/02/10/a-basket-of-keepers-among-small-cap-tech-stocks/#fe5d85226e2e | work=Forbes |access-date=March 27, 2017}} The company Pegasystems acquired OpenSpan Inc., an Atlanta based company specializing in robotic process automation and workforce analytics software.{{cite news |last=Primack |first=Dan |date=April 13, 2016 |title=Term Sheet — Wednesday, April 13 |url=http://fortune.com/2016/04/13/term-sheet-wednesday-april-13/ | work=Fortune |access-date=March 27, 2017}}

In February 2019, Pegasystems purchased Infruid Labs, a business analytics and data visualization software company.{{Cite web |last=Gros |first=Maryse |date=2019-02-26 |title=Pegasystems acquiert l'outil de dataviz d'Infruid Labs |url=https://www.lemondeinformatique.fr/actualites/lire-pegasystems-acquiert-l-outil-de-dataviz-d-infruid-labs-74465.html |access-date=2022-04-26 |website=Le Monde Informatique |language=fr}} In May 2019, the company bought In The Chat, a digital messaging platform.{{Cite web |last=Goodwin |first=Bill |date=2020-06-05 |title=Businesses develop apps quickly to manage disruption of Covid-19 |url=https://www.computerweekly.com/news/252484191/Businesses-develop-apps-quickly-to-manage-disruption-of-Covid-19 |access-date=2022-04-26 |website=Computer Weekly |language=en}}

= 2020–present =

In May 2020, Pegasystems sponsored a Boston-based punk band, the Dropkick Murphys, for a benefit concert that took place at Fenway Park. The Dropkick Murphys also had Bruce Springsteen virtually call in on the outfield screen to play alongside the band. The concert was live streamed and helped raise more than $700,000 in COVID relief funds as well as benefiting Habitat for Humanity, Feeding America and the Boston Resiliency Fund.{{Cite web |date=2020-05-29 |title=Dropkick Murphys Take Over Fenway Park For Benefit Concert - CBS Boston |url=https://www.cbsnews.com/boston/news/coronavirus-dropkick-murphys-fenway-park-charity-concert/ |access-date=2023-10-09 |website=www.cbsnews.com |language=en-US}}{{Cite web |last= |first= |date=2020-05-19 |title=Bruce Springsteen to livestream concert from empty Fenway Park |url=https://nypost.com/2020/05/19/bruce-springsteen-dropkick-murphys-to-livestream-concert-from-empty-fenway-park/ |access-date=2023-10-09 |language=en-US}}

In January 2021, the company announced it had acquired Qurious.io, which provides a cloud service that analyzes voice calls in real time to support customer service representatives.{{Cite web |last=Vizard |first=Michael |date=2021-01-11 |title=Pegasystems acquires Qurious.io to apply speech analytics to customer service |url=https://venturebeat.com/2021/01/11/pegasystems-acquires-qurious-io-to-apply-speech-analytics-to-customer-service/ |access-date=2022-05-10 |website=VentureBeat |language=en-US}}

In 2021, the company moved its headquarters from Cambridge to Waltham, Massachusetts. In June 2021, Pegasystems became the official supplier of the Ryder Cup.{{Cite web |last=Sullivan |first=Paul |date=2021-06-01 |title=Meet Pegasystems, a tech company that has teamed up with the Ryder Cup |url=https://golf.com/news/pegasystems-technology-company-ryder-cup/ |access-date=2022-05-03 |website=Golf.com |language=en-US}} The company also sponsored pro golfers Marc Leishman and Mel Reid. In June 2021, Reid wore Pegasystems' Pride logo, one of the first times a pride logo has been worn in professional golf.{{Cite web |last=Nichols |first=Beth Ann |date=2021-06-01 |title=Pega ambassador Mel Reid wears rainbow logo to celebrate Pride Month at U.S. Women's Open |url=https://golfweek.usatoday.com/2021/06/01/pega-ambassador-mel-reid-wears-rainbow-logo-to-celebrate-pride-month-at-u-s-womens-open/ |access-date=2022-05-03 |website=Golfweek |language=en-US}}

In May 2022, a jury verdict awarded Appian Corporation $2.036 billion in damages for trade secret misappropriation and a damages award of $1 for a violation of the Virginia Computer Crimes Act.{{Cite news |last=Stempel |first=Jonathan |date=2022-05-10 |title=Appian soars after winning $2.04 bln verdict against Pegasystems |language=en |work=Reuters |url=https://www.reuters.com/technology/appian-wins-204-bln-verdict-against-pegasystems-2022-05-10/ |access-date=2022-05-10}}{{Cite web |last=Maffei |first=Lucia |date=2022-05-10 |title=Pegasystems shares plummet after $2B verdict |url=https://www.bizjournals.com/boston/news/2022/05/10/pega-verdict-damages.html |access-date=2022-08-02 |website=www.bizjournals.com}} The company will not be required to begin paying the judgement until all avenues of appeal have been exhausted.{{Cite web |title=Court affirms Appian win in trade-secrets case, but battle with Pegasystems is far from over |url=https://www.bizjournals.com/washington/news/2022/09/19/appian-pegasystems-verdict.html |access-date=2022-12-06 |website=www.bizjournals.com}} In February 2023, Pega filed an appeal asking the court to overturn the previous judgement and either rule in Pega’s favor or order a new trial.{{Cite web |title=A 'trade-secret case with no secrets:' Pega lays out appeal in $2B Appian case |url=https://www.bizjournals.com/boston/news/2023/02/08/pegasystems-files-appeal-case-appian.html |access-date=2023-02-17 |website=www.bizjournals.com}}

In 2022, Pegasystems acquired Everflow, a Brazilian process mining company to support their process mining and hyper automation goals.{{Cite web |last=du Preez |first=Derek |date=2022-05-24 |title=Pega acquires Everflow to advance its process mining and hyper automation ambitions |url=https://diginomica.com/pega-acquires-everflow-advance-its-process-mining-and-hyper-automation-ambitions |access-date=2022-07-30 |website=diginomica.com |language=en}}

Products and services

The company's core software product is the Pega Platform, part of its Pega Infinity portfolio of applications for customer engagement and digital process automation, which are designed to connect customer interfaces with back-end process automation.{{cite web |date=June 8, 2018 |title=Pega Launches Infinity Digital Transformation Suite, Canto DAM Updates, More News |url=https://www.cmswire.com/customer-experience/pega-launches-infinity-digital-transformation-suite-canto-dam-updates-more-news/ |website=www.cmswire.com}} Its applications are certified to work on Google Cloud and other public cloud platforms, including Microsoft Azure, Amazon Web Services, and Pivotal’s Cloud Foundry.{{cite web |url=https://www.forbes.com/sites/quickerbettertech/2018/06/06/on-crm-pega-now-works-on-googles-cloud-platform-because-why-choose-sides#5e9bbde8588b |title=On CRM: Pega Now Works on Google's Cloud Platform Because Why Choose Sides? |date=June 6, 2018 |website=www.forbes.com }} Various Kubernetes environments are supported.{{Cite web|date=2020-03-27|title=Meeting requirements and prerequisites|url=https://community.pega.com/knowledgebase/articles/client-managed-cloud/83/meeting-requirements-and-prerequisites|access-date=2021-08-26|website=Pega|language=en}}

In March 2016 Pega introduced the Pega Client Lifecycle Management (CLM) application.

{{cite news |last=Groenfeldt |first=Tom |date=March 21, 2016 |title=Banks Earn Fees Faster – Pegasystems Cuts Corporate Onboarding Time By 70 Percent |url=https://www.forbes.com/sites/tomgroenfeldt/2016/03/21/banks-earn-fees-faster-pegasystems-cuts-corporate-onboarding-time-by-70-percent/#35d419834331 | work=Forbes |access-date=March 27, 2017}}{{cite news |last=Kurmanath |first=K V |date=September 15, 2016 |title=Pegasystems unveils enhanced KYC app |url=http://www.thehindubusinessline.com/info-tech/pegasystems-unveils-enhanced-kyc-app/article9110751.ece | work=The Hindu Business Line|access-date=March 27, 2017}} The company added artificial intelligence into its customer service software.{{Citation

| last =Hyken

| first =Shep

| publication-date = March 4, 2017

| title =Moving From Omni-Channel To A Channel-Less Customer Experience

| newspaper =Forbes

| url =https://www.forbes.com/sites/shephyken/2017/03/04/moving-from-omni-channel-to-a-channel-less-customer-experience/#52800be76629

}} The company’s low-code development platform was highlighted in a 2018 Wall Street Journal article.{{Citation

| last =Castellanos

| first =Sara

| publication-date = February 21, 2018

| title =How Low-Code Can You Go? IT Tests 'Disruptive' App Development

| newspaper =The Wall Street Journal

| date =February 21, 2018

| url =https://blogs.wsj.com/cio/2018/02/21/how-low-code-can-you-go-it-tests-disruptive-app-development/

}}

In 2018 Pega released platform additions that used artificial intelligence for marketing campaigns, customer interfaces, and robotic automation, as well as a Blockchain kit for Ethereum.{{cite web |date=June 2018 |title=Pegasystems gives the channel the Infinity option |url=https://www.computerweekly.com/microscope/opinion/Pega-Systems-gives-the-channel-the-Infinity-option |website=www.computerweekly.com}}

In April 2020, during the COVID-19 pandemic, Pegasystems launched an application for financial institutions to manage emergency loan applications from small businesses seeking COVID-19 financial relief.{{Cite web|url=https://www.finextra.com/pressarticle/82141/pega-launches-small-business-lending-reference-app|title=Pega launches small business lending reference app|date=2020-04-14|website=Finextra Research|language=en|access-date=2020-04-15}} Throughout 2020, Pegasystems helped several of its clients, including the Bavarian government and the Commonwealth Bank of Australia, develop apps to manage issues that arose because of COVID-19.{{Cite web |last=Goodwin |first=Bill |date=2020-06-05 |title=Businesses develop apps quickly to manage disruption of Covid-19 |url=https://www.computerweekly.com/news/252484191/Businesses-develop-apps-quickly-to-manage-disruption-of-Covid-19 |access-date=2022-04-19 |website=ComputerWeekly.com |language=en}}{{Cite web |last=du Preez |first=Derek |date=2020-08-20 |title=Commonwealth Bank of Australia is using Pega to aim for millions of personalized experiences |url=https://diginomica.com/commonwealth-bank-australia-using-pega-aim-millions-personalized-experiences |access-date=2022-04-19 |website=diginomica.com |language=en}}{{Cite web |last=Eyers |first=James |date=2020-06-29 |title=CommBank using AI to help triage loan deferral customers |url=https://www.afr.com/companies/financial-services/commbank-using-ai-to-help-triage-loan-deferral-customers-20200629-p5578e |access-date=2022-04-19 |website=Australian Financial Review |language=en}}

Pega’s Voice AI and Messaging AI analyze live customer service conversations in real time to help service agents resolve service requests with reduced manual effort.{{Cite web |last=Plumb |first=Taryn |date=2022-02-11 |title=Pegasystems aims for better customer service through AI |url=https://venturebeat.com/business/pegasystems-aims-for-better-customer-service-through-ai/ |access-date=2022-08-09 |website=VentureBeat |language=en-US}}

= Pega Infinity =

Pega Infinity ‘23 was released in 2023 as the latest version of the Pega Infinity portfolio.{{Cite web |last=Stephen |first=James |date=2023-09-13 |title=Pega Infinity '23 Is Now Generally Available, with New AI & Automation Capabilities |url=https://www.cxtoday.com/crm/pega-inifinity-23-now-available/ |url-status=dead |archive-url=https://web.archive.org/web/20230925120120/https://www.cxtoday.com/crm/pega-inifinity-23-now-available/ |archive-date=2023-09-25 |access-date=2024-09-12 |website=CX Today |language=en-GB}} It brought AI, low-code, and automation features to Pega products, including Pega Cloud, Pega Platform, Pega Customer Decision Hub, Pega Customer Service, and Pega Sales Automation.{{Cite web |title=Pega Unveils Plans for the Autonomous Enterprise at PegaWorld iNspire |url=https://www.destinationcrm.com/Articles/CRM-News/CRM-Featured-Articles/Pega-Unveils-Plans-for-the-Autonomous-Enterprise-at-PegaWorld-iNspire-159110.aspx |access-date=2023-10-09 |website=www.destinationcrm.com|date=June 12, 2023 }}

The new portfolio uses Constellation UX, a case management tool.

It also integrated Pega GenAI, 20 new generative AI-powered boosters that also offer a plug and play architecture for low-code development of AI prompts.

= Pega GenAI =

In 2023, Pega GenAI, a set of 20 generative AI boosters were integrated across Pega’s portfolio of products, Pega Infinity. By the end of the year, Pegasystems generated $1.4 billion in sales.{{Cite web |title=Alan Trefler |url=https://www.forbes.com/profile/alan-trefler/ |access-date=2024-08-23 |website=Forbes |language=en}} Pegasystems’ GenAI tools are compatible with AWS and Google Cloud’s large language models (LLMs).{{Cite web |last=Computer |first=Express |date=2024-06-11 |title=Pega to expand GenAI framework with Google Cloud & AWS, to allow for enterprise GenAI choice |url=https://www.expresscomputer.in/news/pega-to-expand-genai-framework-with-google-cloud-aws-to-allow-for-enterprise-genai-choice/112974/ |access-date=2024-10-31 |website=Express Computer |language=en-US}} They include:

Pega GenAI Blueprint, a design-as-a-service tool that lets users optimize application workflow designs with the help of generative AI.{{Cite web |last=Ajao |first=Esther |date=13 February 2024 |title=Pega GenAI Blueprint aims at application design processes |url=https://www.techtarget.com/searchenterpriseai/news/366569933/Pega-GenAI-Blueprint-aims-at-application-design-processes}} The tool lets users describe the purpose of their application, and then provides suggestions to build it. Over 50,000 blueprints have been created using the tool since it went live in April 2024.

Pega GenAI Knowledge Buddy, a generative AI-powered assistant that helps users find answers to questions using enterprise knowledge bases. Responses show attributed source content.{{Cite web |date=2024-01-25 |title=Pega launches its new generative AI assistant |url=https://www.financialexpress.com/business/digital-transformation-pega-launches-its-new-generative-ai-assistantnbspnbsp-3375053/ |access-date=2024-11-15 |website=Financialexpress |language=en}}

Pega GenAI Socrates, an AI-powered tutor that teaches users how to use Pega software.{{Cite web |last=Almekinders |first=Sander |date=2024-06-10 |title=Pega deploys GenAI across platform: integrations, development, adoption |url=https://www.techzine.eu/blogs/devops/120928/pega-deploys-genai-across-platform-integrations-development-adoption/ |access-date=2024-11-15 |website=Techzine Global |language=en}} Its name references the Socratic Method of teaching, which teaches that students should be asked questions, rather than fed information. The tool interacts with students, asking questions to learn their skill level and learning requirements in order to personalize the teaching process.{{Cite web |last=Davis |first=Kim |date=2024-06-10 |title=Pega's Blueprint for digital transformation |url=https://martech.org/pegas-blueprint-for-digital-transformation/ |access-date=2024-11-15 |website=MarTech |language=en}}

Clients and projects

Pegasystems provides services in the fields of financial services,{{cite news |last=Raj |first=Y V Phani |date=January 21, 2016 |title=Cloud to drive Pega growth |work=Metro India |url=http://metroindia.com/business/article/21/01/2016/cloud-to-drive-pega-growth/27179 |url-status=dead |access-date=March 27, 2017 |archive-url=https://web.archive.org/web/20160702012717/http://www.metroindia.com/business/article/21/01/2016/cloud-to-drive-pega-growth/27179 |archive-date=July 2, 2016}} insurance, life sciences, healthcare, government, manufacturing, high tech, communications and media, energy, and utilities. Pega clients include ING, Lloyds Banking Group, BAA, the state of Maine, PayPal, Cisco Systems, Philips, and BNY Mellon, Verizon, Aflac, Bupa,{{Cite web |date=2023-06-13 |title=Bupa Australia adopts Pega to build more authentic relationships with its members |url=https://diginomica.com/bupa-australia-adopts-pega-build-more-authentic-relationships-its-members |access-date=2024-11-23 |website=diginomica.com |language=en}} Centrica, Coca-Cola, Commonwealth Bank of Australia, Ford,{{Cite web |last=Flake |first=Ebony |title=Tech stocks are plummeting but the CEO of a software development company reveals his winning strategy for leading through a crisis |url=https://www.businessinsider.com/tech-stocks-down-pegasystems-ceo-alan-trefler-resilience-during-crises-2022-3 |access-date=2024-12-17 |website=Business Insider |language=en-US}} HCA Healthcare, JP Morgan, Shawbrook Bank,{{Cite web |last=February 2023 |first=27th |date=2023-02-27 |title=Shawbrook Bank taps Pegasystems for automated underwriting solution |url=https://www.fintechfutures.com/2023/02/shawbrook-bank-taps-pegasystems-for-automated-underwriting-solution/ |access-date=2024-12-17 |website=www.fintechfutures.com |language=en-GB}} and Citi.{{Cite web |last=Davis |first=Kim |date=2023-06-23 |title=Citi, Aflac and Verizon: Three different Pega journeys |url=https://martech.org/citi-aflac-and-verizon-three-different-pega-journeys/ |access-date=2024-11-23 |website=MarTech |language=en}}

As of 2013, other clients included "largely Fortune 500 companies" such as Lloyds Banking Group, BAA, and the state of Maine, which commissioned Pegasystems to create a BPM system to cut administrative costs. By July 2014, PayPal, Cisco Systems, and Philips were using Pegasystems’ CRM software, and BNY Mellon announced they would be integrating Pega into its operation.

{{cite web|last1=Kline |first1=Alan |title=How BNY Mellon Aims to Stay on Top for the Next 230 Years |url=http://www.americanbanker.com/issues/179_113/how-bny-mellon-aims-to-stay-on-top-for-the-next-230-years-1068069-1.html |publisher=American Banker |date=June 12, 2014 |url-status=dead |archive-url=https://web.archive.org/web/20160308025333/http://www.americanbanker.com/issues/179_113/how-bny-mellon-aims-to-stay-on-top-for-the-next-230-years-1068069-1.html |archive-date=March 8, 2016 }}