Shake Shack

{{short description|American fast casual burger restaurant}}

{{pp-sock|small=yes}}

{{Use mdy dates|date=September 2019}}

{{Infobox company

| name = Shake Shack Inc.

| logo = 250px

| image = Shake Shack Madison Square.jpg

| image_caption = Original Shake Shack located in Madison Square Park

| type = Public

| traded_as = {{ubl|class=nowra|{{NYSE|SHAK}} (Class A)|S&P 600 Component}}

| industry = Restaurants

| genre = Fast casual

| foundation = {{start date and age|2004|7}}, in New York City, United States

| founder = Danny Meyer

| location = New York City, United States

| locations = {{ubl|class=nowrap|262 {{small|(United States)}}|142 {{small|(International)}}}}

| areas_served = {{unbulleted list|United States|Canada|Bahrain|China|Hong Kong|Israel|Japan|South Korea|Kuwait|Malaysia|Mexico|Oman|Philippines|Qatar|Saudi Arabia|Singapore|Thailand|Turkey|United Arab Emirates|United Kingdom}}

| key_people = {{ubl|class=nowrap

| Daniel Meyer | {{small|(Chairman of the Board)}}

| Rob Lynch | {{small|(CEO)}}}}

| revenue = {{nowrap|{{increase}} {{US$|link=yes}}459.31 million {{small|(2018)}}}}

| operating_income = {{nowrap|{{decrease}} {{US$}}31.71 million {{small|(2018)}}}}

| net_income = {{nowrap|{{increase}} {{US$}}15.18 million {{small|(2018)}}}}

| assets = {{nowrap|{{increase}} {{US$}}433.50 million {{small|(2018)}}}}

| equity = {{nowrap|{{increase}} {{US$}}433.51 million {{small|(2018)}}}}

| num_employees = {{nowrap|6,101 {{small|(2018)}}}}

| products = Hamburgers, hot dogs, french fries, chicken, milkshakes, custards, beer, wine

| website = {{url|https://www.shakeshack.com/|ShakeShack.com}}

| footnotes = {{cite web|url=https://www.sec.gov/Archives/edgar/data/1620533/000162053318000015/shak-20171227_10k.htm|title=US SEC: Form 10-K Shake Shack Inc.|publisher=U.S. Securities and Exchange Commission|access-date=June 27, 2018|archive-date=May 5, 2018|archive-url=https://web.archive.org/web/20180505054310/https://www.sec.gov/Archives/edgar/data/1620533/000162053318000015/shak-20171227_10k.htm|url-status=live}}{{cite book|last1=McCann|first1=K.|last2=Tanzilo|first2=R.|title=Milwaukee Frozen Custard|publisher=Arcadia Publishing Incorporated|series=American Palate|year=2016|isbn=978-1-62585-717-0|url=https://books.google.com/books?id=BkxIDQAAQBAJ&pg=PT121|access-date=November 14, 2017|page=121}}

}}

Shake Shack is an American multinational fast casual restaurant chain based in New York City. It started out as a hot dog cart inside Madison Square Park in 2001, and its popularity steadily grew.{{Cite web|url=https://www.pentagram.com/work/shake-shack/story|title=Shake Shack — Story|website=Pentagram|language=en-US|access-date=2020-02-28|archive-date=August 4, 2020|archive-url=https://web.archive.org/web/20200804173336/https://www.pentagram.com/work/shake-shack/story|url-status=live}} In 2004, it received a permit to open a permanent kiosk within the park,{{cite news |last1=Welch |first1=Liz |title=Shake Shack's Danny Meyer: 'I Was Completely Convinced I Was an Imposter' |url=https://www.inc.com/magazine/201505/liz-welch/danny-meyer-shake-shack-icons-of-entrepreneurship.html |access-date=9 August 2022 |work=Inc.com |date=8 April 2015 |language=en}} expanding its menu from New York–style hot dogs to one with hamburgers, hot dogs, fries and its namesake milkshakes.

Since its founding, it has been one of the fastest-growing food chains, eventually becoming a public company filing for an initial public offering of stock in late 2014. The offering priced on January 29, 2015; the initial price of its shares was at $21, immediately rising by 123% to $47 on their first day of trading.{{cite web|url=https://www.handelsblatt.com/finanzen/maerkte/aktien/shake-shack-burgerzwerg-erobert-die-boerse/11307546.html|title=Burgerzwerg erobert die Börse|publisher=Handelsblatt|date=January 30, 2015|access-date=November 1, 2015|archive-date=November 10, 2015|archive-url=https://web.archive.org/web/20151110060921/http://www.handelsblatt.com/finanzen/maerkte/aktien/shake-shack-burgerzwerg-erobert-die-boerse/11307546.html|url-status=live}}{{cite web|url=https://www.businessinsider.com/shake-shack-opens-for-trading-jan-30-2015-1|title=Shake Shack Opens For Trading|first=Sam|last=Ro|publisher=Business Insider|date=January 30, 2015|access-date=November 1, 2015|archive-date=February 2, 2015|archive-url=https://web.archive.org/web/20150202214826/http://uk.businessinsider.com/shake-shack-opens-for-trading-jan-30-2015-1|url-status=live}}{{cite web|url=https://money.cnn.com/2015/01/30/investing/shake-shack-ipo/|title=Burger mania: Shake Shack stock up 120%|publisher=CNN Money|date=January 30, 2015|access-date=November 1, 2015|archive-date=November 1, 2015|archive-url=https://web.archive.org/web/20151101072246/http://money.cnn.com/2015/01/30/investing/shake-shack-ipo/|url-status=live}}{{cite web|url=https://www.wsj.com/articles/shake-shack-trades-higher-in-market-debut-1422631342|title=Shake Shack Shares Surge in Market Debut|publisher=The Wall Street Journal|first=Corrie|last=Driebusch|date=January 30, 2015|access-date=November 1, 2015|archive-date=September 6, 2015|archive-url=https://web.archive.org/web/20150906195151/http://www.wsj.com/articles/shake-shack-trades-higher-in-market-debut-1422631342|url-status=live}}

Shake Shack Inc. owns and operates over 400 locations globally.

History

=Concept and early history=

File:Carmine Clarkson Varick 7 Av S td (2018-12-07) 08 - Shake Shack (225 Varick Street).jpg]]

File:A Shake Shack restaurant at The Summit shopping mall in Birmingham, Alabama.jpg]]

In 2000, New York City began the rebuilding of Madison Square Park, which had fallen into a state of disrepair and misuse. As part of the redevelopment, restaurateur Danny Meyer helped spearhead the creation of the Madison Square Park Conservancy to help redevelop it. One of the first things the Conservancy did in its goal to improve the park was to host an art exhibit called "I <3 Taxi" inside of the park to raise awareness of the renewal effort.{{cite web|url=https://www.sec.gov/Archives/edgar/data/1620533/000104746914010114/a2222577zs-1.htm|title=Shake Shack S-1|publisher=Shake Shack|access-date=July 30, 2016|archive-date=July 3, 2016|archive-url=https://web.archive.org/web/20160703042558/https://www.sec.gov/Archives/edgar/data/1620533/000104746914010114/a2222577zs-1.htm|url-status=live}} Meyer's Director of Operations, Randy Garutti, established a hot dog cart which was run out of the kitchen of Eleven Madison Park, one of Meyer's Union Square Hospitality Group (USHG) operations. Over time, the cart became extremely successful, and remained in operation for nearly three years.{{cite web |last=Wolfe |first=Josh |title=The Secret Sauce of Shake Shack's Success |url=https://www.forbes.com/sites/joshwolfe/2014/01/27/698/ |work=Forbes |access-date=May 27, 2014 |date=January 27, 2014 |archive-date=August 28, 2014 |archive-url=https://web.archive.org/web/20140828182513/http://www.forbes.com/sites/joshwolfe/2014/01/27/698/ |url-status=live }}

In 2004, the city began taking bids to operate a new kiosk-style restaurant within the park; Meyer outlined his idea for the space, and opened the first Shake Shack in July 2004. From its beginning the restaurant was not designed to be a chain; it was intended to be a single shop location designed specifically for New York City. However, as the original location's sales continued to grow, the group realized that there was a market for expansion.

Since its opening, Shake Shack has grown to be the largest part of the USHG's portfolio. Its average store revenue of {{USD|4}} million is more than twice that of McDonald's average store revenue within the United States.{{cite web |last=Kramer |first=Katie |title=Shake Shack Founder Expands His Empire |url=https://www.cnbc.com/2010/10/15/shake-shack-founder-expands-his-empire.html |work=CNBC |access-date=May 27, 2014 |date=October 15, 2010 |archive-date=May 28, 2014 |archive-url=https://web.archive.org/web/20140528010059/http://www.cnbc.com/id/39679233 |url-status=live }} Its popularity is such that in the summer at its original location, the wait in line for service can stretch to over an hour, especially on weekends when the weather is pleasant. A webcam on the restaurant's web page shows the current line in real time.{{cite web|url=https://www.sec.gov/Archives/edgar/data/1620533/000104746914010114/a2222577zs-1.htm|title=Shake Shack S-1|publisher=Shake Shack|access-date=July 13, 2015|archive-date=August 16, 2015|archive-url=https://web.archive.org/web/20150816054023/http://www.sec.gov/Archives/edgar/data/1620533/000104746914010114/a2222577zs-1.htm|url-status=live}}

=Expansion=

File:Shake Shack at Hanshin Dep OSAKA Umeda.jpg, Osaka, Japan]]

File:Snake Shack in Pacific Place 2019.jpg, Hong Kong]]

In June 2010, Shake Shack opened its first restaurant outside of New York City at the Lincoln Road Mall in Miami Beach's South Beach neighborhood.Powers, Jacquelynn D. (June 15, 2010). [http://www.miaminewtimes.com/restaurants/the-first-burger-and-fries-at-shake-shack-south-beach-6571995 "The First Burger & Fries at Shake Shack South Beach"] {{Webarchive|url=https://web.archive.org/web/20171102033706/http://www.miaminewtimes.com/restaurants/the-first-burger-and-fries-at-shake-shack-south-beach-6571995 |date=November 2, 2017 }}. Miami New Times.[http://www.lincolnroadmall.info/shake-shack-open-lincoln-road/ "Shake Shack on Lincoln Road"] {{Webarchive|url=https://web.archive.org/web/20170706132521/http://www.lincolnroadmall.info/shake-shack-open-lincoln-road |date=July 6, 2017 }}. Lincoln Road Mall. June 2010. Retrieved July 9, 2017.{{cite web|url=http://www.miami.com/miami-restaurants/3-stars-for-shake-shack-4566/|title=3 Stars for Shake Shack |author=Victoria Pesce Elliott|newspaper=Miami.com|date=August 18, 2010}} In April 2017 the location completed a month-long renovation that added 586 square feet of space, bringing its seating capacity to 106.Reiser, Emon (April 10, 2017). [https://www.bizjournals.com/southflorida/news/2017/04/10/shake-shackin-miami-beach-undergoes-renovation.html "Shake Shack in Miami Beach undergoes renovation"] {{Webarchive|url=https://web.archive.org/web/20170505161514/http://www.bizjournals.com/southflorida/news/2017/04/10/shake-shackin-miami-beach-undergoes-renovation.html |date=May 5, 2017 }}. South Florida Business Journal.

On July 12, 2010, Shake Shack restaurants were opened in the Theater District{{cite news |title=Burger lovers rejoice! Minichain Shake Shack opens in Times Square |first=Sam |last=Levin |newspaper=Daily News |location=New York |date=July 12, 2010 |access-date=July 12, 2010 |url=http://www.nydailynews.com/ny_local/2010/07/12/2010-07-12_love_for_new_shake_shack.html |archive-date=July 15, 2010 |archive-url=https://web.archive.org/web/20100715055715/http://www.nydailynews.com/ny_local/2010/07/12/2010-07-12_love_for_new_shake_shack.html |url-status=live }} and the Upper East Side.{{cite news |title=Square Feet: New Tenant Lifts a Manhattan Street |first=Alison |last=Gregor |newspaper=The New York Times |date=January 19, 2010 |access-date=August 3, 2011 |url=https://www.nytimes.com/2010/01/20/realestate/commercial/20shake.html |archive-date=January 28, 2010 |archive-url=https://web.archive.org/web/20100128043920/http://www.nytimes.com/2010/01/20/realestate/commercial/20shake.html |url-status=live }}{{cite news |title=Diners Journal: Upper East Side Shake Shack Is Open |first=Florence |last=Fabricant |newspaper=The New York Times |date=August 4, 2010 |access-date=August 3, 2011 |url=http://dinersjournal.blogs.nytimes.com/2010/08/04/upper-east-side-shake-shack-is-open/ |archive-date=August 26, 2011 |archive-url=https://web.archive.org/web/20110826000133/http://dinersjournal.blogs.nytimes.com/2010/08/04/upper-east-side-shake-shack-is-open/ |url-status=live }} The Upper East Side location's opening was significant because it "lifted" East 86th Street, an urban shopping district which had fallen on hard times; the location had been vacant, and even when occupied, it was described by a neighbor as "never anything good there...dingy and dilapidated...almost an eyesore."

In July 2011, it was announced that Shake Shack had reached a deal with the MTA to open a location in the lower level of Grand Central Terminal.{{cite news |title=More Crowded Crowds: Grand Central to Welcome Apple and Shake Shack |first=Christine |last=Haughney |url=http://cityroom.blogs.nytimes.com/2011/07/25/more-crowded-crowds-grand-central-to-welcome-apple-and-shake-shack/ |newspaper=The New York Times |date=July 25, 2011 |access-date=July 30, 2011 |archive-date=January 21, 2012 |archive-url=https://web.archive.org/web/20120121195539/http://cityroom.blogs.nytimes.com/2011/07/25/more-crowded-crowds-grand-central-to-welcome-apple-and-shake-shack/ |url-status=live }} This project was delayed because the tenant occupying the space Shake Shack was to take over, Mexican eatery Zócalo, refused to vacate after the expiration of their lease and filed suit, arguing that the "bidding process (for retail space in Grand Central) is corrupted."{{cite web |last=Pasquarelli |first=Adrianne |url=http://www.crainsnewyork.com/article/20120720/HOSPITALITY_TOURISM/120729989 |title=Shake Shack gets sidetracked at Grand Central {{pipe}} Crain's New York Business |publisher=Crainsnewyork.com |date=July 20, 2012 |access-date=February 8, 2014 |archive-date=July 23, 2012 |archive-url=https://web.archive.org/web/20120723134158/http://www.crainsnewyork.com/article/20120720/HOSPITALITY_TOURISM/120729989 |url-status=live }} The suit was dismissed and Zócalo appealed. In October 2012 Zócalo filed for Chapter 11 bankruptcy protection.{{cite web |last=Pasquarelli |first=Adrianne |url=http://www.crainsnewyork.com/article/20121026/REAL_ESTATE/121029932 |title=Grand Central tenant Zócalo files for bankruptcy {{pipe}} Crain's New York Business |publisher=Crainsnewyork.com |date=October 26, 2012 |access-date=February 8, 2014 |archive-date=April 3, 2017 |archive-url=https://web.archive.org/web/20170403080554/http://www.crainsnewyork.com/article/20121026/REAL_ESTATE/121029932 |url-status=live }} In early May 2013, Zócalo vacated the space, and the new outlet opened for business on October 5, 2013.{{cite web |url=http://www.crainsnewyork.com/article/20130508/RETAIL_APPAREL/130509893 |title=Danny Meyer's Shake Shack finally takes over Grand Central space {{pipe}} Crain's New York Business |magazine=Crain's New York |date=May 8, 2013 |access-date=February 8, 2014 |archive-date=April 2, 2017 |archive-url=https://web.archive.org/web/20170402133023/http://www.crainsnewyork.com/article/20130508/RETAIL_APPAREL/130509893 |url-status=live }}

Shake Shack opened its first airport location in May 2013 in JFK's newly expanded Terminal 4.{{Cite news|url=https://www.huffingtonpost.com/2013/03/06/jfk-terminal-4-shake-shack_n_2818085.html|title=JFK Terminal 4 To Get Shake Shack, Blue Smoke, Marcus Samuelsson Concept And More (PHOTOS)|date=March 6, 2013|work=Huffington Post|access-date=October 21, 2017|language=en-US|archive-date=March 4, 2015|archive-url=https://web.archive.org/web/20150304175855/http://www.huffingtonpost.com/2013/03/06/jfk-terminal-4-shake-shack_n_2818085.html|url-status=live}}

=International expansion=

File:Shake Shack world map.svg

Shake Shack's first international expansion took place in April 2011 with the opening of a location in the Mall of the Emirates in Dubai.{{Cite news|url=https://www.hoteliermiddleeast.com/food-beverage/10989-shake-shack-now-open-at-mall-of-the-emirates|title=Shake Shack now open at Mall of the Emirates|date=April 10, 2011|work=hoteliermiddleeast|access-date=November 11, 2024}} The following expansion occurred in July 2011 with the opening of a Shake Shack in The Avenues, Kuwait.{{Cite news|url=https://bazaar.town/shake-shack-history/#:~:text=Following%20their%20Dubai%20launch%20just,bite%20of%20their%20classic%20ShackBurger!|title=SHAKING IT WAY BACK WITH SHAKE SHACK!

|date=November 1, 2019|work=bazaar|access-date=November 11, 2024}} The first European location debuted in mid-2013 in London, United Kingdom, closely following the opening of the first Five Guys in the same area. As of 2024, Shake Shack has 16 locations in the UK.{{Cite news|url=https://www.eater.com/2012/11/20/6519489/shake-shack-to-unleash-its-first-london-location-in-2013#:~:text=Bloomberg%20reports%20that%20Shake%20Shack,release%20that%20he%20is%20%22positively|title=Shake Shack to Unleash Its First London Location in 2013

|date=November 20, 2012|work=bazaar|access-date=November 11, 2024}}

=IPO and continued expansion=

File:Interior_of_a_Shake_Shack_restaurant_chain_location_in_Union_Station,_Washington,_D.C.jpg]]

By August 2014, Shake Shack outlets had begun operating in California, Connecticut, Delaware, Washington, D.C., Florida, Georgia, Illinois, Maryland, Massachusetts, New Hampshire, New Jersey, Nevada, Pennsylvania, Texas and Virginia, in addition to the New York locations. That month, reports surfaced that the company was preparing to go public with an IPO and was discussing an underwriting with a number of investment banks, including J.P. Morgan, Morgan Stanley and Goldman Sachs.{{cite news|title=Burger chain Shake Shack preparing for an IPO - sources|url=https://www.reuters.com/article/us-shakeshack-ipo-exclusive-idUSKBN0GF1P620140815|date=August 15, 2014|access-date=August 15, 2014|publisher=Reuters|archive-date=August 15, 2014|archive-url=https://web.archive.org/web/20140815210153/http://www.reuters.com/article/2014/08/15/us-shakeshack-ipo-exclusive-idUSKBN0GF1P620140815|url-status=live}}{{cite web|url=http://fortune.com/2014/12/29/fast-food-chain-shake-shack-files-for-an-ipo/|title=Fast food chain Shake Shack files for an IPO|last=Lorenzetti|first=Laura|date=December 29, 2015|publisher=Fortune|access-date=January 11, 2016|archive-date=October 31, 2015|archive-url=https://web.archive.org/web/20151031192524/http://fortune.com/2014/12/29/fast-food-chain-shake-shack-files-for-an-ipo/|url-status=live}}

On January 29, 2015, Shake Shack priced its IPO at $21 per share. On the morning of January 30, 2015, it began trading on the NYSE at $47 per share under the ticker symbol SHAK. In April 2015, shares hit prices of $72, and hit a high of about $90 in May 2015.{{cite news|url=http://www.eater.com/2015/4/27/8503229/shake-shack-shares-70-per-share-shak-nyse|title=Shake Shack Shares Jump to Over $70 Per Share|last=Galarza|first=Daniela|date=April 27, 2015|publisher=Eater|access-date=January 11, 2016|archive-date=March 4, 2016|archive-url=https://web.archive.org/web/20160304093931/http://www.eater.com/2015/4/27/8503229/shake-shack-shares-70-per-share-shak-nyse|url-status=live}} In its IPO filing, the company stated that it planned to expand its domestic footprint to 450 company-operated stores. While no end date was given for that expansion, the company indicated its intention to open at least 10 restaurants each fiscal year, though it later amended that target to 12 a year and then again later in 2016 to 14 stores a year, a goal that would result in a total of 450 stores in approximately 25 years.Fahey, Mark (March 7, 2016). [https://www.cnbc.com/2016/03/07/shake-shacks-expansion-by-the-numbers.html "Shake Shack's expansion by the numbers"] {{Webarchive|url=https://web.archive.org/web/20170728104434/http://www.cnbc.com/2016/03/07/shake-shacks-expansion-by-the-numbers.html |date=July 28, 2017 }}. CNBC. Later that May, Shake Shack filed for a trademark for the term "chicken shack" leading to speculation that the company would serve chicken sandwiches.{{cite web|url=http://www.eater.com/2015/5/21/8634227/shake-shack-chicken-sandwiches-chicken-shack|title=Is Shake Shack Adding Chicken Sandwiches to Its Menu?|last=Shah|first=Khushbu|date=May 21, 2015|publisher=Eater|access-date=January 16, 2016|archive-date=March 26, 2016|archive-url=https://web.archive.org/web/20160326173306/http://www.eater.com/2015/5/21/8634227/shake-shack-chicken-sandwiches-chicken-shack|url-status=live}} The company temporarily introduced chicken sandwiches to its Brooklyn branches on July 7, 2015.{{cite web|url=http://ny.eater.com/2015/7/7/8906025/danny-meyer-enter-top-secret-launch-codes-for-nuclear-chicken|title=Danny Meyer Enters Top-Secret Launch Codes for Nuclear Chicken Sandwich A-Bomb at Shake Shack|last=Morabito|first=Greg|date=July 7, 2015|publisher=Eater|access-date=January 16, 2016|archive-date=January 21, 2016|archive-url=https://web.archive.org/web/20160121190957/http://ny.eater.com/2015/7/7/8906025/danny-meyer-enter-top-secret-launch-codes-for-nuclear-chicken|url-status=live}} In January 2016, Shake Shack introduced chicken sandwiches across locations in the United States, having previously started serving them at all Brooklyn Shake Shack locations.{{cite web|url=http://www.eater.com/2016/1/14/10764940/shake-shack-chicken-shack-nationwide|title=Shake Shack Releases Chick'n Shack Sandwiches Nationwide|last=Galarza|first=Daniela|date=January 14, 2016|publisher=Eater|access-date=January 15, 2016|archive-date=January 15, 2016|archive-url=https://web.archive.org/web/20160115063829/http://www.eater.com/2016/1/14/10764940/shake-shack-chicken-shack-nationwide|url-status=live}}

On August 31, 2016, Shake Shack announced it would begin room service at the Chicago Athletic Association Hotel, the first hotel in America to offer in-room Shake Shack.Selvam, Ashok (August 31, 2016). [http://chicago.eater.com/2016/8/31/12735962/shake-shack-chicago-athletic-association-room-service "Shake Shack & Chicago Athletic Association Reach Deal To Offer Room Service"] {{Webarchive|url=https://web.archive.org/web/20160903015200/http://chicago.eater.com/2016/8/31/12735962/shake-shack-chicago-athletic-association-room-service |date=September 3, 2016 }}. Eater Chicago.

In November 2016, the first Houston, Texas, location opened inside the Galleria; by March 2017, another opened inside Daikin Park in Downtown Houston, with another to open there in August 2019, the 5th overall in the city. The city's 3rd opened at Rice Village in March 2018. By December, the city's 4th opened in Montrose district. In mid-December 2016, Delaware opened its first in Newark. In February 2017, the first Michigan location was opened in downtown Detroit.Selasky, Susan (February 23, 3017). [http://www.freep.com/story/entertainment/dining/2017/02/23/shake-shack-detroit-location-opening/98302816/ "Detroiters celebrate Shake Shack's downtown opening"] {{Webarchive|url=https://web.archive.org/web/20170226222631/http://www.freep.com/story/entertainment/dining/2017/02/23/shake-shack-detroit-location-opening/98302816/ |date=February 26, 2017 }}. Detroit Free Press. A second Michigan location in Troy opened on October 25, 2017. On May 10, 2017, Shake Shack opened their first Kentucky location at The Summit at Fritz Farm in Lexington.Bertram, Charles (May 11, 2017). [http://www.kentucky.com/news/local/counties/fayette-county/article150004947.html "Shake Shack opens at Lexington's The Summit at Fritz Farm"] {{Webarchive|url=https://web.archive.org/web/20170715224824/http://www.kentucky.com/news/local/counties/fayette-county/article150004947.html |date=July 15, 2017 }}. Lexington Herald Leader. That June, the company announced a location would open in Charlotte, North Carolina, in late 2017, becoming the first Shake Shack in the Carolinas.Peralta, Katherine (June 12, 2017).[http://www.charlotteobserver.com/news/business/biz-columns-blogs/whats-in-store/article155754684.html "Shake Shack is coming to Park Road Shopping Center"] {{Webarchive|url=https://web.archive.org/web/20170716143033/http://www.charlotteobserver.com/news/business/biz-columns-blogs/whats-in-store/article155754684.html |date=July 16, 2017 }}. Charlotte Observer. California's 5 locations were all in L.A. County, until the 6th had opened in San Diego on October 20, 2017 at Westfield UTC. The other San Diego location opened in Mission Valley in late 2017,{{Cite web|url=http://www.sandiegoville.com/2017/06/second-san-diego-shake-shack-location.html|title=Second San Diego Shake Shack Location To Open In Mission Valley|website=www.sandiegoville.com|access-date=October 21, 2017|archive-date=October 22, 2017|archive-url=https://web.archive.org/web/20171022033602/http://www.sandiegoville.com/2017/06/second-san-diego-shake-shack-location.html|url-status=live}} as did a South Bay location in El Segundo in October.{{Cite news|url=http://www.dailybreeze.com/2017/06/20/shake-shack-cant-wait-to-open-first-south-bay-eatery-this-fall-in-el-segundo/|title=Shake Shack 'can't wait' to open first South Bay eatery this fall in El Segundo|date=June 20, 2017|work=Daily Breeze|access-date=October 21, 2017|language=en-US|archive-date=October 22, 2017|archive-url=https://web.archive.org/web/20171022033213/http://www.dailybreeze.com/2017/06/20/shake-shack-cant-wait-to-open-first-south-bay-eatery-this-fall-in-el-segundo/|url-status=live}}

They expanded into Japan in 2015, opening their first store in Tokyo. In 2018, they opened another store in Umeda Osaka.Lmaga.jp NY発の人気バーガー、関西に続々出店 https://www.lmaga.jp/news/2019/06/70191/ As of 2024, they operate 14 stores.

It first opened in June 2016 near Gangnam Station in Korea. As of 2024, the number of stores has been expanded to 26.{{Cite web |last=김고은 |date=2016-07-23 |title=[이슈픽] 뉴욕 명물 '쉑쉑버거' 드디어 한국에 상륙! |url=http://www.mbn.co.kr/news/society/2958004 |access-date=2024-03-25 |website=매일방송 |language=ko}}

On June 7, 2018, Shake Shack opened their first Ohio location inside Orange Village in East Cleveland, Ohio. More Cleveland area locations would open soon after including an outlet inside the Cleveland Hopkins International Airport main concourse.{{cn|date=September 2023}} These were followed by a Seattle location—the company's first in the Pacific Northwest—that opened in October 2018 with long lines.{{cite news |last=Clement |first=Bethany Jean |date=November 1, 2018 |title=Is Shake Shack really all that? Seattle Times food writer tries the hamburger chain for the first time |url=https://www.seattletimes.com/life/food-drink/is-shake-shack-really-all-that-a-seattle-times-food-critic-tries-the-revered-hamburger-chain-for-the-first-time/ |work=The Seattle Times |accessdate=September 12, 2023}} Shake Shack expanded into the Seattle suburbs over the following years and had four locations by late 2023 with a fifth planned.{{cite news |last=Brown |first=Andrea |date=September 12, 2023 |title=Shake Shack sizzles into the burger scene in Lynnwood by the mall |url=https://www.heraldnet.com/news/shake-shack-sizzles-into-the-burger-scene-in-lynnwood-by-the-mall/ |work=The Everett Herald |accessdate=September 12, 2023}}

On October 10, 2018, Shake Shack announced that it will officially start operations in Singapore at Jewel Changi Airport in 2019.{{Cite news|url=https://cnalifestyle.channelnewsasia.com/dining/shake-shack-first-singapore-outlet-at-jewel-changi-airport-10809810|title=Burger chain Shake Shack to open first Singapore outlet at Jewel Changi Airport|date=October 10, 2018|work=Channel NewsAsia Lifestyle|access-date=October 10, 2018|language=en-US|archive-date=October 10, 2018|archive-url=https://web.archive.org/web/20181010095655/https://cnalifestyle.channelnewsasia.com/dining/shake-shack-first-singapore-outlet-at-jewel-changi-airport-10809810|url-status=live}} As of 2021, there are eight locations in the city-state.{{Cite web|title=Shake Shack - Locations|url=https://www.shakeshack.com/locations/|access-date=2021-08-27|website=Shake Shack|language=en-US}}

On June 27, 2019, Shake Shack opened in Mexico City at Paseo de la Reforma, one of Mexico's busiest streets. The opening was so popular that on opening day, people had it wait in line for about two hours.{{Cite web|url=https://expansion.mx/empresas/2019/06/27/asi-fue-el-dia-1-de-shake-shack-en-mexico|title=Así fue el día 1 de locura de Shake Shack en México|date=June 28, 2019|website=Expansión|language=es|access-date=July 25, 2019|archive-date=July 25, 2019|archive-url=https://web.archive.org/web/20190725223719/https://expansion.mx/empresas/2019/06/27/asi-fue-el-dia-1-de-shake-shack-en-mexico|url-status=live}} The restaurant chain is expected to open 30 locations in Mexico by 2029, beginning with the next location in the south of Mexico City in Coapa.{{Cite web|url=https://elfinanciero.com.mx/empresas/fan-de-las-hamburguesas-y-malteadas-shake-shack-llega-a-la-cdmx|title=¿Fan de las hamburguesas y malteadas? Shake Shack llega a la CDMX|website=El Financiero|date=May 21, 2019 |language=es|access-date=July 25, 2019|archive-date=July 25, 2019|archive-url=https://web.archive.org/web/20190725224520/https://elfinanciero.com.mx/empresas/fan-de-las-hamburguesas-y-malteadas-shake-shack-llega-a-la-cdmx|url-status=live}} By the end of 2024, there are 18 locations in the country.

On August 3, 2019, Utah's first location opened in the suburb of Sandy and was built into a 90-year-old historic elementary and high school.{{Cite web|url=https://www.ksl.com/article/46465759/the-history-of-the-building-that-will-be-shake-shacks-new-home|title=The history of the building that will be Shake Shack's new home|website=www.ksl.com|language=en|access-date=July 31, 2019|archive-date=July 31, 2019|archive-url=https://web.archive.org/web/20190731161540/https://www.ksl.com/article/46465759/the-history-of-the-building-that-will-be-shake-shacks-new-home|url-status=live}}

On April 16, 2021, the first Shake Shack in Oregon opened in Beaverton.{{cite web |url=https://pdx.eater.com/2021/4/7/22372023/shake-shack-opening-date-oregon-cedar-hills |title = Shake Shack's First Oregon Location Opens April 16 [Updated] - Eater Portland| date=April 7, 2021 }} A Downtown Portland restaurant opened in April 2023 after several years of planning.{{cite news |last=Russell |first=Michael |date=April 12, 2023 |orig-date=March 17, 2023 |title=When is Shake Shack opening in Portland? |url=https://www.oregonlive.com/dining/2023/03/when-is-shake-shack-opening-in-portland.html |work=The Oregonian |accessdate=September 12, 2023}}

On January 10, 2022, Shake Shack and South Korean food conglomerate SPC Group announced they would launch 10 Shake Shacks in Malaysia in the next 10 years, with the first store due to open at The Exchange TRX mall in the capital city of Kuala Lumpur.{{Cite web|title=Popular New York chain Shake Shack to open in Malaysia in 2023|url=https://www.thestar.com.my/food/food-news/2022/01/11/popular-new-york-chain-shake-shack-to-open-in-malaysia-in-2023|access-date=2022-01-12|website=The Star|date=January 11, 2022 |language=en}}{{Cite web|title=Shake Shack teams with South Korean conglomerate to tap into Malaysia|url=https://www.upi.com/Top_News/World-News/2022/01/10/Shake-Shack-partner-Malaysia-SPC-Group/8671641828378/|access-date=2022-01-12|website=UPI|language=en}}{{Cite web |date=2023-10-26 |title=Shake Shack set to open first burger joint in Malaysia at TRX |url=https://sg.style.yahoo.com/shake-shack-set-open-first-094132101.html |access-date=2023-12-21 |website=Yahoo Life |language=en-US}}

On March 22, 2023, Shake Shack announced that it will expand into Canada, starting with a flagship location in 2024. It plans to open 35 Shacks by 2035.{{cite web |title=The Great White North Just Got Greater: Shake Shack Is Headed to Canada! |url=https://investor.shakeshack.com/press-releases/press-release-details/2023/The-Great-White-North-Just-Got-Greater-Shake-Shack-Is-Headed-to-Canada/default.aspx |website=Shake Shack |access-date=4 December 2023}}

On March 24, 2023, Shake Shack has launched in Thailand and is the third country to launch in South East Asia. Opening of the first branch in Bangkok, located at Central World, will open on March 30, 2023[https://www.prachachat.net/marketing/news-1241362 เปิดประวัติ Shake Shack ฟาสต์ฟู้ดอเมริกัน กับสาขาแรกในไทย][https://www.prachachat.net/d-life/news-1241467 เบอร์เกอร์สัญชาติอเมริกัน สาขาแรกในไทย ที่เซ็นทรัลเวิลด์] and aims to expand approximately 15 branches in Thailand by 2032.[https://brandinside.asia/shake-shack-to-be-served-in-thailand/ Shake Shack เตรียมเปิดให้บริการในไทย ตั้งเป้า 15 สาขา ภายในปี 2032]

On April 19, 2023, Shake Shack announced that they will be launching in Israel. The first restaurant is scheduled to open in Tel Aviv, with plans to subsequently establish 15 additional branches across the country.{{Cite web |last=Wrobel |first=Sharon |title=US burger chain Shake Shack to make foray into Israel in 2024 |url=https://www.timesofisrael.com/us-burger-chain-shake-shack-to-make-foray-into-israel-in-2024/ |access-date=2023-04-20 |website=www.timesofisrael.com |language=en-US}}

In March 2024, Shake Shack announced Rob Lynch, CEO of Papa John's, as the company's next CEO.{{Cite web |date=2024-03-21 |title=Shake Shack names Papa John's chief as its CEO |url=https://www.cnbc.com/2024/03/21/shake-shack-names-papa-johns-chief-as-its-ceo.html |access-date=2024-04-10 |website=CNBC |language=en}}

On April 10, 2024, Shake Shack launched its first outlet in Kuala Lumpur at The Exchange TRX. Malaysia is the fourth country in Southeast Asia to open a Shake Shack outlet.{{Cite web |last=Solossa |first=Dennis |date=2024-04-04 |title=The iconic shake shack launches in Malaysia |url=https://www.bllnr.asia/food-travel/the-iconic-shake-shake-launches-in-malaysia |access-date=2024-04-12 |website=BILLIONAIRE Asia {{!}} BLLNR.asia |language=en-gb}}

On June 13, 2024, Shake Shack opened their first Canadian outlet at Yonge-Dundas Square in Toronto.{{Cite web |last=Benchetrit |first=Jenna |date=2024-06-10 |title=Shake Shack's success depends on whether Canadians will shell out for a pricier burger |url=https://www.cbc.ca/news/business/shake-shack-opens-in-toronto-1.7232528 |access-date=2024-06-10 |website=CBC News {{!}} cbc.ca |language=en-gb}}

=Paycheck Protection Program relief=

In April 2020, Shake Shack applied for funding through the Paycheck Protection Program due to lost business during the COVID-19 pandemic. It received $10 million.{{Cite web |url=https://www.nbcnews.com/business/business-news/shake-shack-returning-10-million-government-loan-meant-small-businesses-n1187541 |title=Shake Shack returning $10 million government loan meant for small businesses |last1=Ruhle |last2=Johnson |first1=Stephanie |first2=Alex |website=NBC News |date=April 20, 2020 |language=en |access-date=2020-04-21 |archive-date=July 30, 2020 |archive-url=https://web.archive.org/web/20200730090645/https://www.nbcnews.com/business/business-news/shake-shack-returning-10-million-government-loan-meant-small-businesses-n1187541 |url-status=live }} Shake Shack was criticised for utilizing a loophole in the program which allowed it to qualify for monetary aid meant to help small businesses. The company operates 189 locations in the U.S., but only employs around 45 persons at each restaurant.{{Cite web |url=https://www.nytimes.com/2020/04/20/business/shake-shack-returning-loan-ppp-coronavirus.html |title='The Big Guys Get Bailed Out': Restaurants Vie for Relief Funds |last=Yaffe-Bellany |first=David |date=2020-04-20 |website=The New York Times |language=en-US |access-date=2020-04-21 |archive-date=August 17, 2020 |archive-url=https://web.archive.org/web/20200817033054/https://www.nytimes.com/2020/04/20/business/shake-shack-returning-loan-ppp-coronavirus.html |url-status=live }} Shake Shack CEO Randy Garutti then said it would return the $10 million so that "restaurants who need it most can get it now".{{Cite web |url=https://www.npr.org/sections/coronavirus-live-updates/2020/04/20/838439215/shake-shack-returns-10-million-loan-to-u-s-program-for-small-businesses |title=Shake Shack Returns $10 Million Loan To U.S. Program For Small Businesses |last=Chappell |first=Bill |date=April 20, 2020 |website=NPR.org |language=en |access-date=2020-04-21 |archive-date=September 17, 2020 |archive-url=https://web.archive.org/web/20200917141610/https://www.npr.org/sections/coronavirus-live-updates/2020/04/20/838439215/shake-shack-returns-10-million-loan-to-u-s-program-for-small-businesses |url-status=live }} In July, it was revealed that Shack Shake founder Danny Meyer's Union Square Hospitality Group took a total of between $11 and $27 million in PPP funding. Meyer was unapologetic about receiving the relief funds, despite the fact that the firm employs a total of 2,300 employees. When the Shake Shack relief funding was revealed, he had earlier appeared on at least one podcast stating that its acceptance of PPP funding was irresponsible.{{Cite web |url=https://www.bloomberg.com/news/articles/2020-07-11/danny-meyer-took-ppp-loans-and-he-is-not-apologizing-for-it |title=Danny Meyer Took PPP Loans After All. And He's Not Apologizing |last=Krader |first=Kate |date=July 11, 2020 |website=Bloomberg |language=en |access-date=2020-07-11 |archive-date=August 31, 2020 |archive-url=https://web.archive.org/web/20200831205738/https://www.bloomberg.com/news/articles/2020-07-11/danny-meyer-took-ppp-loans-and-he-is-not-apologizing-for-it |url-status=live }}

= Other ventures =

Shake Shack has frequently been the headlining restaurant at The Infatuation's EEEEEATSCON food festival in Santa Monica, California, and Forest Hills, New York. Culinary Director Mark Rosati is known for creating exclusive burger and shake collaborations local restaurants for the festival. In 2018 he collaborated with Brooklyn's Emily restaurant to create a Shack-style burger topped with American cheese, a special "Emmy" sauce and caramelized onions. The burger was so popular that tickets for the event sold out one week in advance, and it was described as a "mash-up of pizza and burger flavors" and "transcendent".{{Cite web|url=https://people.com/food/best-food-we-ate-infatuation-eeeeeatscon-new-york/|title=The 5 Best Things We Ate at The Infatuation's Eeeeeatscon|website=PEOPLE.com|language=en|access-date=2020-02-12|archive-date=October 11, 2018|archive-url=https://web.archive.org/web/20181011115500/https://people.com/food/best-food-we-ate-infatuation-eeeeeatscon-new-york/|url-status=live}}{{Cite web|url=https://foresthillspost.com/festival-featuring-music-culinary-panels-and-lots-of-food-coming-to-forest-hills-stadium|title=Festival Featuring Music, Culinary Panels and Lots of Food Coming to Forest Hills Stadium|date=2018-09-27|website=Forest Hills Post|language=en-US|access-date=2020-02-12|archive-date=May 26, 2020|archive-url=https://web.archive.org/web/20200526092953/https://foresthillspost.com/festival-featuring-music-culinary-panels-and-lots-of-food-coming-to-forest-hills-stadium|url-status=live}} In 2019 he collaborated with Petit Trois in Santa Monica{{Cite web|url=https://www.marketwatch.com/press-release/two-days-in-la-the-infatuations-eeeeeatscon-los-angeles-may-18-19-2019-02-28|title=Two Days In LA: The Infatuation's EEEEEATSCON Los Angeles May 18 & 19|website=MarketWatch|language=en-US|access-date=2020-02-12}}{{Dead link|date=March 2023 |bot=InternetArchiveBot |fix-attempted=yes }} and Uncle Boons in Forest Hills.{{Cite web|url=https://www.amny.com/eat-and-drink/eatscon-nyc-1-36136530/|website=www.amny.com|access-date=2020-02-12|title=EEEEEATSCON lineup includes a new Shake Shack burger with a Thai twist - amNewYork|date=September 10, 2019 |archive-date=May 26, 2020|archive-url=https://web.archive.org/web/20200526013710/https://www.amny.com/eat-and-drink/eatscon-nyc-1-36136530/|url-status=live}}

The company sells branded T-shirts, sunglasses, and other accessories, called Shack Swag.{{Cite web|url=https://shop.shakeshack.com/|title=Shake Shack Shop|website=shop.shakeshack.com|access-date=September 1, 2017|archive-date=June 23, 2017|archive-url=https://web.archive.org/web/20170623074154/https://shop.shakeshack.com/|url-status=live}}{{cite web|url=https://www.shakeshack.com/2014/09/12/shake-shack-x-staple-design-ltd-collaboration/|title=Shake Shack x Staple Design LTD Collaboration|last=Shack|first=Shake|date=September 12, 2014|publisher=Shake Shack|access-date=January 11, 2016|archive-date=March 4, 2016|archive-url=https://web.archive.org/web/20160304133655/https://www.shakeshack.com/2014/09/12/shake-shack-x-staple-design-ltd-collaboration/|url-status=live}}

Menu

File:Shake Shack burger and fries (14129412503).jpg french fries]]

Shake Shack's shakes have been reviewed as "some of the best in the industry". It also sells chicken burgers, fries, hot dogs, frozen custards, and beer and wine.{{cite web|url=https://www.shakeshack.com/food-and-drink/|title=Food and Drink|website=Shake Shack|access-date=June 27, 2018|archive-date=June 27, 2018|archive-url=https://web.archive.org/web/20180627202254/https://www.shakeshack.com/food-and-drink/|url-status=live}} In each new location, the beverage menu is customized to the local flavors of the city in which it operates.{{cite web |last=Bartiromo |first=Michael |title=The Man Behind Shake Shack's Menu |url=http://magazine.foxnews.com/food-wellness/man-behind-shake-shacks-menu |work=Mox news |access-date=May 27, 2014 |date=February 13, 2013 |archive-date=February 18, 2015 |archive-url=https://web.archive.org/web/20150218182138/http://magazine.foxnews.com/food-wellness/man-behind-shake-shacks-menu |url-status=live }} Their most famous product is the ShackBurger. Available in single or double, it contains a beef patty, American cheese, lettuce, tomato and a proprietary sauce known as Shack Sauce.

NYPD controversy

In June 2020, police organizations falsely accused employees of a Shake Shack restaurant in Lower Manhattan of poisoning two police officers with bleach after they reported that their shakes had a strange taste.{{cite web |title=Stop taking the police solely at their word |last=Fisher |first=Anthony |date=June 23, 2020 |publisher=Business Insider |url=https://www.businessinsider.com/nypds-shake-shack-hoax-stop-taking-police-word-2020-6/ |access-date=June 26, 2020 |url-status=live |archive-url=https://web.archive.org/web/20200626081843/https://www.businessinsider.com/nypds-shake-shack-hoax-stop-taking-police-word-2020-6 |archive-date=June 26, 2020}}{{cite web |last=Alder |first=Dan |title=The NYPD's Shake Shack Saga Was an Even Bigger Fraud Than We Realized |date=June 22, 2020 |publisher=Vanity Fair |url=https://www.vanityfair.com/style/2020/06/nypd-shake-shack-debunking |access-date=June 26, 2020 |url-status=live |archive-url=https://web.archive.org/web/20200921093750/https://www.vanityfair.com/style/2020/06/nypd-shake-shack-debunking |archive-date=September 21, 2020}}{{cite web |url=https://www.rollingstone.com/culture/culture-news/nypd-shake-shack-poisoned-cops-conspiracy-theory-1015897/ |last=Dickson |first=EJ |title=Of Course Cops Weren't Poisoned at a Shake Shack |date=June 16, 2020 |publisher=Rolling Stone |access-date=June 26, 2020 |archive-date=June 27, 2020|archive-url=https://web.archive.org/web/20200627075712/https://www.rollingstone.com/culture/culture-news/nypd-shake-shack-poisoned-cops-conspiracy-theory-1015897/ |url-status=live}}{{cite web |url=https://www.nytimes.com/2020/06/16/nyregion/shake-shack-police-nypd.html/ |title=The 'Poisoned' Shake Shack Milkshakes and an N.Y.P.D. on Edge |last=Sandoval |first=Edward |date=June 16, 2020 |work=New York Times |access-date=June 26, 2020 |archive-date=June 23, 2020 |archive-url=https://web.archive.org/web/20200623194809/https://www.nytimes.com/2020/06/16/nyregion/shake-shack-police-nypd.html |url-status=live}}{{cite web |url=https://gothamist.com/news/officers-who-police-union-falsely-claimed-were-poisoned-shake-shack-reportedly-never-had-symptoms/ |title=Officers Who Police Union Falsely Claimed Were "Poisoned" By Shake Shack Reportedly Never Had Symptoms |last=Yakas |first=Ben |date=June 22, 2020 |publisher=Gothamist |access-date=June 26, 2020 |archive-date=June 23, 2020|archive-url=https://web.archive.org/web/20200623204613/https://gothamist.com/news/officers-who-police-union-falsely-claimed-were-poisoned-shake-shack-reportedly-never-had-symptoms |url-status=dead}} The accusations originated online from the Detectives' Endowment Association and the Police Benevolent Association of the City of New York, and were widely shared on social media before being reported by numerous media outlets. A police investigation found no criminality on the part of the Shake Shack workers and the restaurant was cleared of wrongdoing. Shake Shack later stated that the strange taste of the drinks may have been caused by faulty cleaning of a milkshake machine.

See also

References

{{reflist|30em}}