Trip.com
{{short description|Online travel service corporation}}
{{For|the parent corporation|Trip.com Group}}
{{Infobox website
| name = Trip.com
| logo = Trip.com logo.svg
| logo_size = 200px
| type = Subsidiary
| language = English, Chinese (Traditional), Japanese, Korean, Russian, German, French, Italian, Spanish, Dutch, Turkish, Polish, Greek, Indonesian, Malaysian and Thai, with the mobile app also featuring Vietnamese and Filipino
| foundation = {{start date and age|1999|06}}
| area_served = Worldwide
| industry = Travel agency
| num_employees = 45,000
| website = {{URL|https://trip.com}}
}}
Trip.com is a Chinese online travel agency owned by Trip.com Group. Its website and mobile app can be used to book flights, hotels, trains, car rentals, airport transfers, tours, and attraction tickets.
History
Prior to its current ownership, the Trip.com domain name was used by Trip Software Systems from 1996 to 1998, Antoine Toffa from 1998 to 2000, Cendant from 2001 to 2003, Orbitz from 2009 to 2013, and Expedia from 2015 to 2016.{{cite news | url=https://skift.com/2019/09/18/trip-coms-nearly-quarter-century-odyssey-as-a-cant-lose-travel-domain-right/ | title=Trip.com’s Nearly Quarter Century Odyssey as a Can’t Lose Travel Domain, Right? | first=Sean | last=O'Neill | work=Skift | date=31 March 2020 | url-access=subscription}}{{Cite news | url=https://www.nytimes.com/2001/08/14/business/cendant-buying-cheap-tickets-inc-for-425-million.html | title=Cendant Buying Cheap Tickets Inc. for $425 Million | first=Saul | last=Hansell | work=The New York Times | date=August 14, 2001 | url-access=limited}}
In 2016, Gogobot, a travel booking and research company founded by entrepreneurs Travis Katz and Ori Zaltzman in 2010, acquired the Trip.com brand from Expedia and rebranded the service as Trip.com.{{Cite news | url=https://www.phocuswire.com/Gogobot-rebrands-as-Trip-com-and-plots-to-outwit-the-travel-behemoths | title=Gogobot rebrands as Trip.com and plots to outwit the travel behemoths | first=Sean | last=O'Neill | work=Phocuswire | date=November 21, 2016}}
In November 2017, Ctrip acquired Trip.com.{{Cite news | url=https://skift.com/2017/11/19/ctrip-relaunches-trip-com-as-its-english-language-travel-agency-brand/ |title=Ctrip relaunches Trip.com as its English language travel agency brand | first=Sean | last=O'Neill | work=Skift | date=November 1, 2017}} At that time, Trip.com had more than 60 million users.{{Cite news | url=https://techcrunch.com/2017/11/01/ctrip-group-snaps-up-travel-search-startup-trip-com/ | title=CTrip Group snaps up travel search startup Trip.com | first=Matthew | last=Lynley | work=TechCrunch | date=November 1, 2017}}{{Cite news |url=https://skift.com/2017/11/01/ctrip-buys-trip-com-for-skyscanner-to-enhance-local-recommendations/ | title=Ctrip Buys Trip.com for Skyscanner to Enhance Local Recommendations | first=Sean | last=O'Neill | work=Skift | date=November 1, 2017 | url-access=subscription}}
In February 2018, Trip.com became the first travel agency to sell Korail tickets online.{{Cite web |title=Trip.com simplifies China train travel |url=https://money.cnn.com/news/newsfeeds/articles/globenewswire/7673898.htm |access-date=2025-03-15 |website=money.cnn.com}}
In March 2018, Trip.com partnered with Deutsche Bahn to sell German train tickets.{{Cite web |last=pamela |date=2018-03-12 |title=Ctrip to collaborate with Deutsche Bahn |url=https://www.railwaypro.com/wp/ctrip-to-collaborate-with-deutsche-bahn/ |access-date=2025-03-15 |website=Railway PRO |language=en-US}}
In March 2018, Trip.com launched its car rentals service, spanning over 6,000 cities.{{Cite web |last=Pandaily |date=2022-09-28 |title=Trip.com and Tencent Reach Cooperation on Car Rental Services |url=https://pandaily.com/trip-com-and-tencent-reach-cooperation-on-car-rental-services/ |access-date=2025-03-15 |website=Pandaily |language=en-US}}
In June 2018, airport transfer bookings were launched on Trip.com's Hong Kong and English sites, initially covering more than 200 cities in 55 countries.{{Cite web |title=Ctrip rolls out international airport transfers for Hong Kong users |url=https://www.businesstraveller.com/business-travel/2018/06/05/ctrip-rolls-out-international-airport-transfers-for-hong-kong-users/ |access-date=2025-03-15 |website=Business Traveller |language=en-GB}}
In July 2019, Trip.com expanded the reach of its car rental service in four major language markets.{{Cite web |date=June 4, 2024 |title=Trip.com shares future growth strategies, courts younger travellers |url=https://www.ttgasia.com/2024/06/04/trip-com-shares-future-growth-strategies-courts-younger-travellers/ |website=TTG Asia}}
In December 2019, the website reported 200% year-on-year growth in the car rentals product range for the winter holiday season.{{cite press release | url=https://www.globenewswire.com/news-release/2019/12/24/1964367/0/en/Overseas-car-rentals-experience-boom-on-Trip-com-over-winter-holiday-season.html |title=Overseas car rentals experience boom on Trip.com over winter holiday season | publisher=PR Newswire | date=March 8, 2018}}
In September 2019, Trip.com joined the Singapore Tourism Board in a strategic partnership for destination marketing.{{cite press release | url=https://markets.businessinsider.com/news/stocks/trip-com-partners-singapore-tourism-board-on-destination-marketing-plans-1028514689 | title=Trip.com partners Singapore Tourism Board on Destination Marketing plans | publisher=PR Newswire | via=Business Insider | date=September 11, 2019}}
In October 2019, Trip.com hosted its inaugural Airline Partner Conference, which brought together over 50 airlines.{{cite press release |url=https://www.nasdaq.com/press-release/trip.com-hosts-2019-airline-partner-conference-2019-10-28 | title=Trip.com hosts 2019 airline partner conference |publisher=Nasdaq | date=October 28, 2019}}
In January 2020, Trip.com partnered with British Airways and Iberia on the New Distribution Capability (NDC) standard to offer a more complete inventory on the website.{{Cite web |date=January 15, 2020 |title=Trip.com Group collaborate with British Airways and Iberia on NDC Standard |url=https://www.nasdaq.com/press-release/trip.com-group-collaborate-with-british-airways-and-iberia-on-ndc-standard-2020-01-15 |website=Nasdaq}}
In June 2021, Trip.com expanded its partnership with TripAdvisor.{{Cite web |title=Trip.com (TCOM), TripAdvisor (TRIP) Strengthened Strategic Partnership |url=https://www.streetinsider.com/Corporate+News/Trip.com+(TCOM),+TripAdvisor+(TRIP)+Strengthened+Strategic+Partnership/18500968.html |access-date=2025-03-15 |website=StreetInsider.com |language=en}}
In February 2023, Trip.com launched TripGen, an artificial intelligence-based chatbot based on OpenAI.{{Cite web |last=Pitrelli |first=Monica |date=2023-08-13 |title=Chances are you haven’t used A.I. to plan a vacation. That’s about to change |url=https://www.cnbc.com/2023/08/14/how-to-use-ai-to-plan-a-vacation-companies-are-bringing-it-to-you.html |access-date=2025-03-15 |website=CNBC |language=en}}{{Cite news | url=https://www.phocuswire.com/trip-com-launches-in-app-chatbot-built-on-openai | title=Trip.com launches in-app chatbot built on OpenAI | first=Mitra | last=Sorrells | work=Phocuswire | date=February 21, 2023}}
In June 2023, Trip.com launched Trekki, a non-fungible token.{{Cite web |last=Asia |first=TTG |title=Trip.com incubates first NFT collection {{!}} TTG Asia |url=https://www.ttgasia.com/2023/07/18/trip-com-incubates-first-nft-collection/ |archive-url=http://web.archive.org/web/20240303155234/https://www.ttgasia.com/2023/07/18/trip-com-incubates-first-nft-collection/ |archive-date=2024-03-03 |access-date=2025-03-15 |website=www.ttgasia.com |language=en-US}}
Awards
Controversies
In 2023, Trip.com stirred controversy by allowing women to book women-only sleeping car train compartments. Trip.com was accused of sex segregation and reversed the policy.{{Cite news | url=https://www.sixthtone.com/news/1013403 | title=Amid Uproar, Trip.com Pulls Plug on Women-Only Train Compartments | first1=He | last1=Qitong | first2=Yang | last2=Keyi | work=Sixth Tone | date=July 27, 2023}}
References
{{Reflist}}
External links
- {{Official website}}
{{Ctrip}}
{{Travel ticket search engines}}
Category:Companies of Hong Kong
Category:Hospitality companies established in 2017