West Monroe Partners

{{Short description|American digital services firm}}

{{Use dmy dates|date=September 2023}}

{{Multiple issues|

{{advert|date=September 2021}}

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{{Infobox company

| name = West Monroe, LLC

| logo = West Monroe Partners Logo.jpg

| logo_size = 250px

| type = Private

| foundation = 2002

| location = Chicago, Illinois

| area_served = North America
Europe

| key_people = Kevin McCarty (CEO)

| num_employees = 1745{{Cite web|url=https://www.westmonroepartners.com/About-Us|title = About Us | West Monroe}}

| industry = Management consulting
Banking
Credit Unions
Capital Markets
Private equity
Insurance
Healthcare
Life Sciences
Energy
Utilities
Manufacturing
Distribution
Retail
Technology

| homepage = {{url|westmonroe.com}}

}}

West Monroe is a digital services firm headquartered in Chicago, Illinois.

{{cite web|title=Company Overview of West Monroe LLC|url=http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=22404416|archive-url=https://web.archive.org/web/20100529182940/http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=22404416|url-status=dead|archive-date=May 29, 2010|publisher=Bloomberg BusinessWeek|accessdate=19 April 2013}} West Monroe provides traditional management consulting, creative and product engineering services to businesses across many industries, including consumer and industrial products, energy and utilities, financial services, healthcare, life sciences, private equity, retail, and software and high tech. West Monroe is consistently recognized as a best place to work and a top consulting firm.{{Cite web |title=West Monroe Partners |url=https://fortune.com/company/west-monroe-partners/best-companies/ |access-date=2023-08-09 |website=Fortune |language=en}}{{Cite web |title=The 2022 Best Firms to Work For: West Monroe Partners |url=https://www.consultingmag.com/2022/08/30/the-2022-best-firms-to-work-for-west-monroe-partners/ |access-date=2023-08-09 |website=Consultingmag.com |language=en}} West Monroe’s tagline is "Don’t Do Digital. Be Digital."{{Cite web |title=Don't Do Digital. Be Digital. {{!}} West Monroe |url=https://www.westmonroe.com/perspectives/dont-do-digital-be-digital |access-date=2023-08-09 |website=www.westmonroe.com |language=en}}

Office locations

West Monroe has ten offices and talent hubs, including Chicago (headquarters), Dallas, Los Angeles, Minneapolis, New York City, San Francisco, Seattle, Washington, D.C., London, and Costa Rica.{{Cite web |title=Our Offices {{!}} West Monroe |url=https://www.westmonroe.com/offices |access-date=2023-08-09 |website=www.westmonroe.com |language=en}}

History and acquisitions

= 2002–2004: formative years =

In April 2002, four former Arthur Andersen consultants met at Miller’s Pub in Chicago and founded West Monroe.{{cite news|last=Staff|title=Chicago's Best Places to Work|url=http://www.chicagobusiness.com/article/20090530/ISSUE02/100032003/12-west-monroe-partners-llc-chicago|accessdate=19 April 2013|newspaper=Crain's Chicago Business|date=1 June 2009}} That group, which did include Dean Fischer (chairman of the board emeritus) and Kevin McCarty (currently CEO and chairman of the board), established West Monroe Partners LLC, with the name deriving from Arthur Andersen's previous address on West Monroe Street in Chicago.{{cite news|last=Staff|title=In Brieft|url=http://www.chicagorealestatedaily.com/article/20111128/CRED03/111129877/in-brief-franklin-center-22-w-washington-virgin-hotels|accessdate=19 April 2013|newspaper=Chicago Real Estate Daily|date=November 28, 2011}}

In 2004, West Monroe created the Chiefs program to foster a culture specific to the interests of their employees.{{Cite web |last=Gurchiek |first=Kathy |date=2018-04-12 |title='Chief of Anything' Program Develops Skills, Workplace Community |url=https://www.shrm.org/resourcesandtools/hr-topics/organizational-and-employee-development/pages/chief-of-anything-program-develops-skills-workplace-community.aspx |access-date=2023-08-09 |website=SHRM |language=en-US}}

The firm began serving its first client, Equity Marketing Services, in June 2002, and went on to deliver business and technology consulting services to a variety of mostly Midwestern clients from its Chicago office.{{cite web|last=Vault|title=Vault Rankings 2013|url=http://www.vault.com/wps/portal/usa/companies/company-profile/West-Monroe-Partners?companyId=9989604|publisher=Vault.com Inc.|accessdate=19 April 2013}}

= 2005–2009: expansion years =

The years between 2005 and 2009 marked a period of expansion for West Monroe. In 2005, the firm opened new offices in Seattle and New York.{{cite news|last=BusinessWire|title=West Monroe Partners Named one of Washington's Best Workplaces|url=http://www.businesswire.com/news/home/20120814005382/en/West-Monroe-Partners-Named-Washington%E2%80%99s-Workplaces|accessdate=19 April 2013|date=14 August 2012}} The firm reached $10 million in revenue and hired its 100th employee, including members of West Monroe's first university recruiting class.{{cite web|last=Staff|title=West Monroe Partners Named Finalist for ITA CityLIGHTS Award|url=http://www.pressreleasepoint.com/west-monroe-partners-named-finalist-ita-citylights-award|publisher=PressReleasePoint|accessdate=19 April 2013}}

= 2010–2017: continued expansion =

In April 2012, West Monroe celebrated its tenth anniversary in business.

At the end of 2012, West Monroe reorganized as an employee stock ownership plan.{{cite news|title=The Business and technology consultancy has restructured as an Employee Stock Ownership Plan trust|url=http://www.dailyherald.com/article/20130204/business/702049948/print/|accessdate=19 April 2013|newspaper=The Daily Herald|date=5 February 2013}}

In 2013, West Monroe establishes the Fischer Fellowship Program, allowing employees to apply for consideration to pursue philanthropic and humanitarian interests with a three to six-month compensated leave. Today, 29 employees have participated in the Fischer Fellowship spanning 18 countries and helping 27 organizations.{{Cite press release |last=Partners |first=West Monroe |title=West Monroe announces 2022 class of Fischer Global Service Fellows |url=https://www.prnewswire.com/news-releases/west-monroe-announces-2022-class-of-fischer-global-service-fellows-301629638.html |access-date=2023-07-31 |website=www.prnewswire.com |language=en}}

West Monroe also made its first acquisition in 2013, acquiring the Minneapolis-based On Point Consulting, a merger integration solutions specialist, which establishes the Minneapolis office based in the Twin Cities.{{Cite web |title=West Monroe Acquires Experienced Merger Integration Consultancy {{!}} West Monroe |url=https://www.westmonroe.com/press-releases/west-monroe-acquires-experienced-merger-integration-consultancy |access-date=2023-07-31 |website=www.westmonroe.com |language=en}}

In January 2014, West Monroe announced it had acquired Madrona Solutions Group, a Seattle-based consulting firm focused on delivering customer relationship management and business intelligence.{{cite web |title=West Monroe Acquires Madrona Solutions Group |url=https://www.westmonroepartners.com/press-releases/west-monroe-acquires-madrona-solutions-group |accessdate=23 June 2020 |publisher=West Monroe}} The same month it also announced the opening of its Los Angeles, CA office.{{cite web|title=West Monroe Opens Los Angeles Office|url=https://www.westmonroepartners.com/press-releases/west-monroe-opens-los-angeles-office|publisher=West Monroe|accessdate=23 June 2020}}

In October 2014, president and co-founder Kevin McCarty was named as CEO.{{Cite web |last= |date=2014-10-27 |title=Kevin McCarty new CEO of West Monroe Partners |url=https://www.consultancy.uk/news/917/kevin-mccarty-new-ceo-of-west-monroe-partners |access-date=2023-08-09 |website=www.consultancy.uk |language=en}}

In October 2015, West Monroe announced it had acquired Etherios, a Salesforce platform. As part of the acquisition, the firm strengthened its presence in two markets, San Francisco, CA and Dallas, TX.{{Cite web |date=2015-10-27 |title=CRM delivery platform Etherios sells for $9M |url=https://techseen.com/2015/10/27/crm-delivery-platform-etherios-sells-for-9m/ |access-date=2024-07-15 |website=TECHSEEN |language=en-US}}

In July 2016, West Monroe announced it had acquired Invoyent, a Chicago-based healthcare consulting firm, expanding the firm’s healthcare practice.{{cite web |title=West Monroe Acquires Invoyent |url=https://www.westmonroepartners.com/press-releases/west-monroe-acquires-invoyent#:~:text=West%20Monroe%20Partners%2C%20a%20full,transformation%20by%20bridging%20the%20gap |accessdate=19 April 2013 |publisher=West Monroe press release}}

= 2017-2021: recent history =

In 2017, West Monroe announced the acquisition of CAST Management Consultants, a financial services consulting firm based in Los Angeles.{{Cite web |title=West Monroe Acquires CAST Management Consultants |url=https://www.consultingmag.com/2017/11/20/west-monroe-acquires-cast-management-consultants/ |access-date=2023-08-09 |website=Consultingmag.com |language=en}}

In the fall of 2018, West Monroe met new headcount milestones, exceeding 1,000 employees and reaching $1 billion in cumulative revenue.{{cite web |title=West Monroe named one of Chicago Tribune's Top Workplaces for 9th year in a row |url=https://www.westmonroepartners.com/awards/west-monroe-named-one-of-chicago-tribunes-top-workplaces-for-9th-year-in-a-row |accessdate=23 June 2020 |publisher=Press release}}

In 2019, West Monroe acquired two companies: Waterstone Management Group, an advisory firm for private equity firms and Fortune 500 companies to expand and deepen West Monroe’s strategic advisory and operations improvement services; and GoKart Labs, a digital product studio establishing a more comprehensive set of digital offerings for clients.{{cite web |title=West Monroe Acquires Waterstone Management Group |url=https://www.westmonroepartners.com/press-releases/west-monroe-acquires-waterstone-management-group |accessdate=23 June 2020 |publisher=Press release}}{{Cite web |last=Tribune |first=Patrick Kennedy Star |title=Minneapolis digital firm GoKart Labs acquired |url=https://www.startribune.com/minneapolis-gokart-labs-digital-firm-acquired/562532662/ |access-date=2023-08-09 |website=Star Tribune}}

In October 2019, West Monroe signed a lease for their new HQ as the anchor tenant at 311 W. Monroe in Chicago’s Loop neighborhood.{{cite web |title=West Monroe Inks 12-Year Lease as Anchor Tenant at 311 W. Monroe, Names Building 'West Monroe HQ' |url=https://www.westmonroepartners.com/press-releases/west-monroe-inks-12-year-lease-as-anchor-tenant-at-311-w-monroe-names-building-west-monroe-hq |accessdate=23 June 2020 |publisher=Press release}}

In 2020, West Monroe acquired Pace Harmon, a strategy and outsourcing firm, adding depth in transformation advisory services. This acquisition establishes West Monroe’s Washington D.C. office and footprint.{{cite news |last1=Nesi |first1=Chris |date=November 13, 2020 |title=West Monroe Acquires Strategy and Outsourcing Advisory Firm Pace Harmon |work=Consulting Magazine |publisher= |url=https://www.consultingmag.com/2020/11/13/west-monroe-acquires-strategy-and-outsourcing-advisory-firm-pace-harmon/ |access-date=2 June 2021}} West Monroe also acquired Two Six Capital, a data science firm for private equity, strengthening West Monroe’s position as a market leader in private equity advisory.{{cite news |date=December 4, 2020 |title=West Monroe acquires data science consultancy Two Six Capital |work=Consulting.us |url=https://www.consulting.us/news/5211/west-monroe-acquires-data-science-consultancy-two-six-capital |access-date=2 June 2021}}

= 2021-present =

In September 2021, West Monroe acquired Verys, a California-based software development firm and Carbon Five, a product management, digital design, and software engineering firm.{{Cite web |last=Lipsky |first=Cole |date=December 1, 2021 |title=West Monroe Acquires Carbon Five |url=https://www.themiddlemarket.com/latest-news/west-monroe-acquires-carbon-five |website=Mergers&Acquisitions}}{{Cite web |title=In its biggest deal ever, tech consulting firm West Monroe acquires Verys of California |url=https://www.bizjournals.com/chicago/news/2021/09/23/in-its-biggest-deal-ever-tech-consulting-firm-wes.html |access-date=2023-08-16 |website=www.bizjournals.com}}

In October 2021, West Monroe received an investment from MSD Partners, L.P. a leading investment advisor founded in 2009 by the partners of MSD Capital, the family investment office for Michael Dell, Founder & CEO of Dell Technologies.{{Cite press release |last=Partners |first=West Monroe |title=West Monroe completes investment from MSD Partners, begins Employee Ownership 3.0 |url=https://www.prnewswire.com/news-releases/west-monroe-completes-investment-from-msd-partners-begins-employee-ownership-3-0--301421198.html |access-date=2023-07-31 |website=www.prnewswire.com |language=en}} This investment supports West Monroe’s strategy to establish itself as the leading digital consulting firm in North America and to expand internationally.{{Cite web |title=West Monroe Announces European Expansion, Launches London Office |url=https://www.consultingmag.com/2022/05/10/west-monroe-announces-european-expansion-launches-london-office/ |access-date=2023-08-09 |website=Consultingmag.com |language=en}}

In 2022, West Monroe announced its multi-year expansion in Western Europe by opening its London office to serve its private equity clients.{{Cite news |title=West Monroe Announces European Expansion, Launches London Office |url=https://www.consultingmag.com/2022/05/10/west-monroe-announces-european-expansion-launches-london-office/ |access-date=2023-07-31 |website=Consultingmag.com |language=en}} The same year, West Monroe acquired 71 & Change, change management consultancy based in the Pacific Northwest, expanding West Monroe’s organizational change management services. Nielson HR executive Laurie Lovett was also named to West Monroe’s Board of Directors.{{Cite press release |last=Partners |first=West Monroe |title=West Monroe Names Laurie Lovett to Board of Directors |url=https://www.prnewswire.com/news-releases/west-monroe-names-laurie-lovett-to-board-of-directors-301702668.html |access-date=2023-07-31 |website=www.prnewswire.com |language=en}}

In 2023, TED CEO Jay Herratti joined West Monroe’s Board of Directors.{{Cite web |title=West Monroe Names Jay Herratti To Board |url=https://www.mediapost.com/publications/article/381428/west-monroe-names-jay-herratti-to-board.html |access-date=2025-01-17 |website=www.mediapost.com |language=en}}

Industry and services specialization

West Monroe maintains specialized capabilities in the following industries and services:

Industries

Services

Awards and recognition

West Monroe is consistently named as a best place to work by publications such as Great Place to Work and Fortune Magazine, Consulting Magazine, Crain’s Chicago Business, Chicago Tribune, Crain’s New York, Dallas Business Journal, LA Business Journal, and Built In.{{Cite web |date=2016-09-15 |title=Consulting Magazine - September 2016 |url=http://www.consultingmag-digital.com/consultingmag/september_2016?pg=24 |access-date=2023-08-14 |url-status=usurped |archive-url=https://web.archive.org/web/20160915005644/http://www.consultingmag-digital.com/consultingmag/september_2016?pg=24 |archive-date=15 September 2016 }}{{Cite web |title=West Monroe Named to Crain's Chicago Business Top Privately Held Companies List {{!}} West Monroe |url=https://www.westmonroe.com/press-releases/west-monroe-named-to-crains-chicago-business-top-privately-held-companies-list |access-date=2023-08-14 |website=www.westmonroe.com |language=en}}{{Cite web |last=Partners |first=West Monroe |title=West Monroe Partners Named to 2019 Dallas Business Journal List of 100 Best Places to Work in North Texas |url=https://www.prweb.com/releases/west-monroe-partners-named-to-2019-dallas-business-journal-list-of-100-best-places-to-work-in-north-texas-855160647.html |access-date=2023-08-14 |website=PRWeb |language=en}} In 2018, West Monroe’s CEO Kevin McCarty was named Entrepreneur of the Year by EY. West Monroe’s leaders are also recognized by other leading publications such as Consulting Magazine, M&A Advisor, Built In, and Crain’s New York.

Publishing

West Monroe publishes a monthly newsletter for clients, as well as several industry-specific newsletters. These ongoing newsletters highlight key industry trends and issues facing C-level executives.

In 2022, West Monroe launched its podcast, This is Digital, to demystify digital transformation by showing what digital looks like “in real life” through interviews with in-house experts, influencers, and executives. Guests include [https://www.yum.com/wps/portal/yumbrands/Yumbrands/company/about-yum-brands/senior-officers-and-leadership-team/mark-king Mark King], CEO of Taco Bell; [https://clintonwhitehouse4.archives.gov/WH/EOP/nec/html/wescott.html Rob Wescott], Renowned Clinton Admin Economist; [https://www.alliekmiller.com/ Allie K. Miller], AI Entrepreneur.{{Cite web |title=This is Digital Podcast I The Leading Digital Business Podcast {{!}} West Monroe |url=https://www.westmonroe.com/perspectives/podcast/this-is-digital |access-date=2023-08-09 |website=www.westmonroe.com |language=en}}

In addition, West Monroe authors multiple research studies and polls, white papers, thought leadership, blog posts, executive communications, and newsletters on what it means to be digital.

References