Zocdoc

Zocdoc was founded in New York City in 2007 by Oliver Kharraz, Nick Ganju, and Cyrus Massoumi, who served as the company's first CEO.{{Cite web|last=Groth|first=Aimee|title=It Took 'A Thousand 0.1% Improvements' For ZocDoc To Work|url=https://www.businessinsider.com/zocdocs-success-2012-4|access-date=2021-07-01|website=Business Insider|language=en-US}}{{Cite web|title=(Founder Stories) ZocDoc's Massoumi: A Bad Flight & Terrible Customer Service Created ZocDoc|url=https://techcrunch.com/2012/01/07/founder-stories-zocdocs-massoumi-a-bad-flight-terrible-customer-service-created-zocdoc/|access-date=2021-07-01|website=TechCrunch|language=en-US|archive-date=December 10, 2023|archive-url=https://web.archive.org/web/20231210133300/https://techcrunch.com/2012/01/07/founder-stories-zocdocs-massoumi-a-bad-flight-terrible-customer-service-created-zocdoc/|url-status=live}} Cofounders Kharraz and Massoumi met while working as consultants at McKinsey. Massoumi had experienced a burst eardrum while traveling and struggled to find available appointments of local doctors and that is where the idea for their business started.{{cite web |url=https://www.npr.org/2020/08/14/902521902/zocdoc-oliver-kharraz |title=Zocdoc: Oliver Kharraz |website=NPR |date=2020-08-17 |access-date=2020-11-17 |archive-date=October 14, 2020 |archive-url=https://web.archive.org/web/20201014131403/https://www.npr.org/2020/08/14/902521902/zocdoc-oliver-kharraz |url-status=live }}{{citation|url=https://www.usatoday.com/yourlife/health/healthcare/doctorsnurses/2011-01-03-online-appointments_N.htm|title=Medical practices increasingly allow online appointments|first=Phil|last=Galewitzy|work=USA Today|date=January 3, 2011|access-date=July 30, 2012|archive-url=https://web.archive.org/web/20120712055337/http://www.usatoday.com/yourlife/health/healthcare/doctorsnurses/2011-01-03-online-appointments_N.htm|archive-date=July 12, 2012|url-status=live|df=mdy-all}} The service was launched during the TechCrunch40 conference (now called TechCrunch Disrupt) in September 2007.{{citation|url=https://techcrunch.com/2010/12/07/zocdoc-i-hope-you-are-not-too-good-to-be-true|title=ZocDoc: I Hope You Are Not Too Good to Be True|work=TechCrunch|date=December 7, 2010|access-date=December 4, 2012|archive-url=https://web.archive.org/web/20121126194419/http://techcrunch.com/2010/12/07/zocdoc-i-hope-you-are-not-too-good-to-be-true/|archive-date=November 26, 2012|url-status=live|df=mdy-all}} It began as a service for dentists in Manhattan, and expanded nationwide to include doctors in over 100 specialties.{{cite web|url=https://www.engadget.com/zocdoc-video-service-telehealth-launch-100007241.html|title=Zocdoc becomes a telehealth facilitator with new video service|author=Cherlynn Low|date=2020-05-13|publisher=Engadget}}

In early 2008, the company received an initial round of $3 million in funding from Khosla Ventures. Amazon.com founder Jeff Bezos and Salesforce CEO Marc Benioff also invested in Zocdoc in 2008, helping the company expand the service into other cities and healthcare providers.{{cite web|last=Krangel|first=Eric|title=Jeff Bezos, Marc Benioff Invest In Doctor Reservation Service ZocDoc (AMZN, CRM)|url=https://www.businessinsider.com/2008/10/jeff-bezos-marc-benioff-invest-in-doctor-reservation-service-zocdoc-amzn-crm-|access-date=2020-12-08|website=Business Insider|archive-date=August 13, 2021|archive-url=https://web.archive.org/web/20210813165153/https://www.businessinsider.com/2008/10/jeff-bezos-marc-benioff-invest-in-doctor-reservation-service-zocdoc-amzn-crm-|url-status=live}}{{cite web|url=https://venturebeat.com/2008/10/01/zocdoc-becomes-bezos-latest-investment/|title=Zocdoc becomes Bezos' latest investment|author=Kristen Nicole|date=2008-10-01|publisher=VentureBeat|access-date=June 21, 2021|archive-date=June 24, 2021|archive-url=https://web.archive.org/web/20210624210324/https://venturebeat.com/2008/10/01/zocdoc-becomes-bezos-latest-investment/|url-status=live}}

From 2011 to 2013 the company grew to be in over 30 cities, and by 2014, Zocdoc covered 40 percent of markets in 2,000 cities, and had five million users booking appointments every month.{{cite news |last=Clifford |first=Catherine |date=2014-02-04 |title=Entrepreneurs at ZocDoc Say They Can Solve a Major Obamacare Concern |url=https://www.entrepreneur.com/article/231209 |newspaper=Entrepreneur |access-date=2020-11-16 |archive-url=https://web.archive.org/web/20201116074846/https://www.entrepreneur.com/article/231209 |archive-date=2020-11-16 }}

Zocdoc was recognized as a Best Place to Work in both New York{{Cite web|date=2010-12-05|title=Best Places to Work 2010|url=https://www.crainsnewyork.com/awards/best-places-work-2010|access-date=2020-12-08|website=Crain's New York Business|language=en|archive-date=March 8, 2021|archive-url=https://web.archive.org/web/20210308120810/https://www.crainsnewyork.com/awards/best-places-work-2010|url-status=live}}{{Cite web|date=2014-12-05|title=2014 Best Places to Work in NYC|url=https://www.crainsnewyork.com/awards/2014-best-places-work-nyc|access-date=2020-12-08|website=Crain's New York Business|language=en|archive-date=October 21, 2020|archive-url=https://web.archive.org/web/20201021024850/https://www.crainsnewyork.com/awards/2014-best-places-work-nyc|url-status=live}} and Arizona{{Cite web|title=2015 Top Companies to Work for in Arizona Winners|url=https://bestcompaniesaz.com/2015-top-companies-winners/|access-date=2020-12-08|website=BestCompaniesAZ|language=en-US|archive-date=July 9, 2021|archive-url=https://web.archive.org/web/20210709182047/https://bestcompaniesaz.com/2015-top-companies-winners/|url-status=live}}{{Cite web|last=Loebe|first=Ryan|date=2014-07-01|title=CareerBuilder 2014 List – Top Places to Work in AZ|url=http://aztechbeat.com/2014/06/careerbuilder-2014-top-work-az/|access-date=2020-12-08|website=AZ Tech Beat|language=en-US|archive-date=December 5, 2020|archive-url=https://web.archive.org/web/20201205152134/http://aztechbeat.com/2014/06/careerbuilder-2014-top-work-az/|url-status=live}} for four consecutive years from 2010 to 2014.

Additional rounds of funding in Zocdoc from Goldman Sachs, SV Angel founder Ron Conway, and the Founders Fund among others, resulted in a $1.8 billion valuation by August 2015.

In November 2015, Massoumi was replaced by cofounder Oliver Kharraz as CEO, who was the COO since the company's launch.{{cite web |url=https://www.fiercehealthcare.com/tech/zocdoc-leadership-move-to-dismiss-co-founder-s-lawsuit-defend-company-s-financial-health |title=Zocdoc leadership move to dismiss co-founder's lawsuit, defend company's financial health |website=Fierce Healthcare |date=2020-10-15 |access-date=2020-11-17 |archive-date=November 1, 2020 |archive-url=https://web.archive.org/web/20201101111645/https://www.fiercehealthcare.com/tech/zocdoc-leadership-move-to-dismiss-co-founder-s-lawsuit-defend-company-s-financial-health |url-status=live }}

By 2017, the company reported more than six million patients use Zocdoc every month, booking appointments throughout the United States.{{cite web|url=https://fortune.com/2017/06/29/zocdoc-online-booking-health-care/|title=The Business Plan That Keeps Zocdoc Successful|author=Susie Gharib|date=2020-07-29|publisher=Fortune|access-date=June 21, 2021|archive-date=June 24, 2021|archive-url=https://web.archive.org/web/20210624223117/https://fortune.com/2017/06/29/zocdoc-online-booking-health-care/|url-status=live}}

In January 2019, the company announced it changed the pricing model from subscription to referral fee in some markets. Some doctors expressed concern that a per customer fee would be harder to recoup unless patients return for additional visits.{{Cite web|url=https://www.cnbc.com/2019/01/29/zocdoc-moves-ahead-with-its-new-business-model-change.html|title=Doctor booking app Zocdoc will start charging a new patient fee despite objections from some providers|last=Farr|first=Christina|date=2019-01-29|website=CNBC|language=en|access-date=2019-11-19|archive-date=November 7, 2020|archive-url=https://web.archive.org/web/20201107235450/https://www.cnbc.com/2019/01/29/zocdoc-moves-ahead-with-its-new-business-model-change.html|url-status=live}} Zocdoc said the change resulted in a 50 percent increase in the number of providers on its platform in states that have transitioned to the new payment model, and the company reported its revenue had increased after growing 35 percent year-over-year in 2019.{{cite web|url=https://medcitynews.com/2021/02/after-pivot-from-scheduling-tool-to-telehealth-platform-zocdoc-raises-150m/|title=After pivot from scheduling tool to telehealth platform, Zocdoc raises $150M|author=Elise Reuter|date=2021-02-11|publisher=MedCity News}} During the COVID-19 pandemic, Zocdoc expanded into telehealth so that doctors on its platform could connect with patients over video.{{cite news |last=Reader |first=Ruth |date=2021-01-15 |title=Scheduling COVID-19 vaccinations is a mess. Zocdoc has a solution |url=https://www.fastcompany.com/90594539/how-to-schedule-covid-19-vaccination-zocdoc |work=Fast Company |archive-date=May 11, 2021 |access-date=May 10, 2021 |archive-url=https://web.archive.org/web/20210511115720/https://www.fastcompany.com/90594539/how-to-schedule-covid-19-vaccination-zocdoc |url-status=live }}

In a lawsuit filed against Nick Ganju, Oliver Kharraz and Netta Samroengraja in 2020, Massoumi alleged that they perpetrated "an elaborate series of lies and deceptions" to steal control of the company from him.{{Cite web|title=Zocdoc co-founder sues executives for staging 'fraudulent coup' to oust him 5 years ago|url=https://www.fiercehealthcare.com/tech/zocdoc-co-founder-sues-executives-for-staging-fraudulent-coup-to-steal-control-company|access-date=2020-12-29|website=FierceHealthcare|language=en|archive-date=January 6, 2021|archive-url=https://web.archive.org/web/20210106145358/https://www.fiercehealthcare.com/tech/zocdoc-co-founder-sues-executives-for-staging-fraudulent-coup-to-steal-control-company|url-status=live}}

Zocdoc provides a scheduling system on a paid subscription basis for medical personnel. The scheduling system can be accessed by subscribers both as an online service and via the deployed office calendar software, or integrated with their websites.{{citation |url=https://www.pcworld.com/article/162791/zocdoc_takes_pain_out_of_making_appointments.html |title=Zocdoc Takes Pain out of Making Appointments |work=PC World |date=April 8, 2009 |access-date=December 4, 2012 |archive-url=https://web.archive.org/web/20090410021508/http://www.pcworld.com/article/162791/zocdoc_takes_pain_out_of_making_appointments.html |archive-date=April 10, 2009 |url-status=live |df=mdy-all }} Users can go to Zocdoc to search using a symptom, specialty, visit reason, or doctor's name, along with their location and insurance information to view available appointment slots. They can then narrow the search by reviewing office locations, photographs, personnel information, educational background, and user-submitted reviews.{{citation |url=https://money.cnn.com/2010/01/22/smallbusiness/zocdoc/index.htm |title=Click here to see the doctor |first=Elizabeth |last=Montalbano |work=CNN |date=January 22, 2010 |access-date=July 30, 2012 |archive-url=https://web.archive.org/web/20121010141546/http://money.cnn.com/2010/01/22/smallbusiness/zocdoc/index.htm |archive-date=October 10, 2012 |url-status=live |df=mdy-all }}{{citation |url=http://www.bizjournals.com/atlanta/print-edition/2011/07/01/zocdoc-developing-prescription-for-docs.html?page=all |title=Zocdoc developing prescription for doctor's office |first=Karkaria |last=Urvaksh |work=Atlanta Business Chronicle |date=July 1, 2011 |access-date=July 30, 2012 |archive-url=https://web.archive.org/web/20150111234059/http://www.bizjournals.com/atlanta/print-edition/2011/07/01/zocdoc-developing-prescription-for-docs.html?page=all |archive-date=January 11, 2015 |url-status=live |df=mdy-all }} In late 2012, the company added a check-in feature, allowing patients to fill out medical forms online ahead of time.{{cite news |last=Mangalindan |first=JP |date=2014-03-05 |title=ZocDoc CEO: We'll be nationwide by end of year |url=https://fortune.com/2014/03/05/zocdoc-ceo-well-be-nationwide-by-end-of-year/ |newspaper=Fortune |access-date=2020-11-16 |archive-url=https://archive.today/20201116075542/https://fortune.com/2014/03/05/zocdoc-ceo-well-be-nationwide-by-end-of-year/ |archive-date=November 16, 2020 |url-status=live }}{{Cite web |last=Sohail |first=Syed Hamza |date=2024-03-05 |title=Zocdoc Launches Integration Partner Program |url=https://hitconsultant.net/2024/03/05/zocdoc-launches-integration-partner-program/ |access-date=2024-03-24 |website=hitconsultant.net |language=en-US |archive-date=March 24, 2024 |archive-url=https://web.archive.org/web/20240324201934/https://hitconsultant.net/2024/03/05/zocdoc-launches-integration-partner-program/ |url-status=live }}

For each doctor listed, the users are able to see the free slots in the schedule and make appointments for specific times, for either in-person or telemedicine appointments. In May 2020, Zocdoc launched its telehealth service.{{cite web|url=https://techcrunch.com/2020/05/13/twilio-tapped-for-zocdocs-expansion-into-telehealth-video-consultations/|title=Twilio tapped for Zocdoc's expansion into telehealth video consultants|author=Jonathan Shieber|date=2020-03-13|publisher=TechCrunch|access-date=June 21, 2021|archive-date=June 24, 2021|archive-url=https://web.archive.org/web/20210624202135/https://techcrunch.com/2020/05/13/twilio-tapped-for-zocdocs-expansion-into-telehealth-video-consultations/|url-status=live}}

In 2020, Zocdoc built a pilot program for scheduling COVID vaccination appointments with Mount Sinai Hospital in New York. The Zocdoc Vaccine Scheduler is free and is integrated into an organization's website to screen patients and book appointments. Since its launch, the Zocdoc-run Mount Sinai scheduler had booked over 100,000 appointments, booking 100 appointments per minute at its peak in the early days of the vaccine rollout.{{cite news |last=Wetsman |first=Nicole |date=2015-01-15 |title=Zocdoc offers COVID-19 vaccine scheduler to health care organizations |url=https://www.theverge.com/2021/1/15/22231845/zocdoc-covid-vaccination-scheduler-free-new-york |work=The Verge |archive-date=May 11, 2021 |access-date=May 10, 2021 |archive-url=https://web.archive.org/web/20210511090128/https://www.theverge.com/2021/1/15/22231845/zocdoc-covid-vaccination-scheduler-free-new-york |url-status=live }}

Zocdoc also partnered with the city of Chicago to help the city's residents find and book vaccine appointments in a central spot.{{cite news |last=Green |first=Miranda |date=2021-02-10 |title=As COVID vaccine scheduling websites fall short, tech companies and public health officials are scrambling |url=https://fortune.com/2021/02/10/covid-vaccine-rollout-appointment-scheduling-websites-technology-companies-solutions/ |work=Fortune |archive-date=May 10, 2021 |access-date=May 10, 2021 |archive-url=https://web.archive.org/web/20210510213317/https://fortune.com/2021/02/10/covid-vaccine-rollout-appointment-scheduling-websites-technology-companies-solutions/ |url-status=live }} There is also a vaccination scheduling service on the company's site for additional cities and states such as Alabama, Illinois, Kansas, and Massachusetts, where people can see if they are eligible for vaccination, find out where they can get vaccinated, book an appointment and book their second shot at the same time.{{cite web|url=https://www.wellandgood.com/covid-19-vaccine-appointment/|title=9 Websites To Help You Find a COVID-19 Vaccine Appointment|author=Kara Brown|date=2021-02-11|publisher=Well + Good|access-date=June 21, 2021|archive-date=June 24, 2021|archive-url=https://web.archive.org/web/20210624205443/https://www.wellandgood.com/covid-19-vaccine-appointment/|url-status=live}}

In 2024, Zocdoc launched advanced partner program for EHRs and PM vendors.{{Cite web |date=March 5, 2024 |title=Zocdoc launches advanced partner program |url=https://www.healthcareitnews.com/news/zocdoc-launches-advanced-partner-program |website=healthcareitnews |access-date=March 24, 2024 |archive-date=March 24, 2024 |archive-url=https://web.archive.org/web/20240324202258/https://www.healthcareitnews.com/news/zocdoc-launches-advanced-partner-program |url-status=live }}

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Category:Healthcare software companies

Category:Queue management

Category:Products introduced in 2007

Category:Privately held companies based in New York City