business case
{{Short description|Document providing reasoning for a project}}
A business case captures the reasoning for initiating a project or task.{{sfn|Project Management Institute|2021|loc=§Appendix X3.2 The PMO Value Proposition - Why have one?}} Many projects, but not all, are initiated by using a business case.{{sfn|Project Management Institute|2021|loc=§3.4 Focus on Value}} It is often presented in a well-structured written document,{{sfn|Project Management Institute|2021|loc=§2.6.1 Delivery of Value}} but may also come in the form of a short verbal agreement or presentation. The logic of the business case is that, whenever resources such as money or effort are consumed, they should be in support of a specific business need.{{sfn|Project Management Institute|2021|loc=§3.4 Focus on Value}} An example could be that a software upgrade might improve system performance, but the "business case" is that better performance would improve customer satisfaction, require less task processing time, or reduce system maintenance costs. A compelling business case adequately captures both the quantifiable and non-quantifiable characteristics of a proposed project. According to the Project Management Institute, a business case is a "value proposition for a proposed project that may include financial and nonfinancial benefit".{{sfn|Project Management Institute|2021|loc=§Glossary Section 3. Definitions}}
Business cases can range from comprehensive and highly structured, as required by formal project management methodologies, to informal and brief. Information included in a formal business case could be the background of the project, the expected business benefits,{{sfn|Project Management Institute|2021|loc=§4.6.1 Strategy Artifacts}} the options considered (with reasons for rejecting or carrying forward each option), the expected costs of the project, a gap analysis and the expected risks. Consideration should also be given to the option of doing nothing including the costs and risks of inactivity. From this information, the justification for the project is derived.
Reasons for creating a business case
Business cases are created to help decision-makers ensure that:
- the proposed initiative will have value{{sfn|Project Management Institute|2021|loc=Section 3.4 Focus on Value}} and relative priority compared to alternative initiatives based on the objectives and expected benefits laid out in the business case.
- the performance indicators found in the business case are identified to be used for proactive realization of the business and behavioral change.
Development and approval process
=Business process=
{{Excerpt|Business process|only=paragraph}}
=Business process design=
The business case process should be designed to be:
- adaptable – tailored to the size and risk{{sfn|Project Management Institute|2021|loc=§3.4 Focus on Value}} of the proposal
- consistent – the same basic business issues are addressed by every project
- business oriented – concerned with the business capabilities and impact, rather than having a technical focus
- comprehensive – includes all factors relevant{{sfn|Project Management Institute|2021|loc=§2.7.1.2 Effective Metrics}} to a complete evaluation
- understandable – the contents are clearly relevant, logical and, although demanding, are simple to complete and evaluate
- measurable – all key aspects can be quantified so their achievement can be tracked and measured
- transparent – key elements can be justified directly
- accountable – accountability and commitments for the delivery of benefits and management of costs are clear.
Components of a business case report
A good business case report brings confidence and accountability into the field of making investment decisions. It is a compilation of all information collected during enterprise analysis and the business case process. The key objective is to provide evidence and justification for continuing with the investment proposition.
A business case can include details such as strategic alignment, return on investments, risk exposure assessment, feasibility study, expected key performance indicators, evaluations and alternative measures.{{sfn|Project Management Institute|2021|loc=§3.4 Strategy Artifacts}}{{cite web |last1=Tamang |first1=Suman |title=Business Case Study of Yahoo: The Rise and Fall |url=https://moneysifu.com/business-case-study-of-yahoo/ |archive-url=https://web.archive.org/web/20231130082607/https://moneysifu.com/business-case-study-of-yahoo/ |url-status=usurped |archive-date=November 30, 2023 |website=Money Sifu |access-date=December 2, 2023}}
=Strategic alignment=
{{Excerpt|Strategic alignment|only=paragraph}}
=Feasibility study=
{{Excerpt|Feasibility study|only=paragraph}}
=Key performance indicators=
{{Excerpt|Performance indicator|only=paragraph}}
Example of a business case report structure
Here is an example of a report structure for a business case:[http://www.globusresearch.com/business-case.aspx#info Source: Messner, W.: More on Making the Compelling Business Case] {{Webarchive|url=https://web.archive.org/web/20170406225608/http://www.globusresearch.com/business-case.aspx#info |date=2017-04-06 }} GloBus Research, accessed: 5 May 2013 and Messner, W. (2013): [http://www.thebusinesscase.info Making the Compelling Business Case]. Houndmills: Palgrave Macmillan.{{cite news |last1=Vardrup |first1=Kasper |last2=Stigzelius |first2=Mats |title=How to write a solid Business Case |url=https://slideworks.io/resources/how-to-write-a-solid-business-case-examples-and-template |access-date=18 June 2024 |work=Slideworks.io |language=en}}
- Preface
- Table of contents
- Executive briefing
- Recommendation
- Summary of results
- Decision to be taken
- Introduction
- Business drivers
- Scope
- Financial metrics
- Analysis
- Assumptions
- Cash flow statement (net present value, etc.)
- Costs
- Benefits
- Risk
- Implementation plan
- Strategic options
- Opportunity costs
- Conclusion, recommendation, and next steps
- Appendix
Review and approval
At various stages in the project, the business case should be reviewed to ensure that:
- The justification is still valid,
- The project will deliver the solution to the business need.
The result of a review may be the termination or amendment of the project.{{sfn|Project Management Institute|2021|loc=§3.4 The Tailoring Process}} The business case may also be subject to amendment if the review concludes that the business need has abated or changed,{{sfn|Project Management Institute|2021|loc=§3.4 Focus on Value}} this will have a knock-on effect{{sfn|Project Management Institute|2021|loc=§2.8.3 Complexity}} on the project.
Public sector projects
Many public sector projects are now required to justify their need through a business case. In the public sector, the business case is argued in terms of cost–benefit analysis, which may include both financial and non-financial cost and benefits.{{sfn|Project Management Institute|2021|loc=§4.4.1 Data Gathering and Analysis}} This allows the public body concerned to take social and environmental benefits into account, allowing a more comprehensive understanding of economic impacts.
See also
Notes
References
- Bentley, C.: Practical Prince2 (The Stationery Office), {{ISBN|0-11-702853-3}}.
- [https://www.industryweek.com/articles/five_elements_to_include_in_a_compelling_business_case_15594 Five elements to include in a compelling business case]
- Messner, W.: Making the Compelling Business Case. Decision-Making Techniques for Successful Business Growth. Houndmills: Palgrave Macmillan, 2013 ([http://www.thebusinesscase.info book companion website])
- OGC Guidance and templates on [https://web.archive.org/web/20060901141349/http://www.ogc.gov.uk/documentation_and_templates_business_case.asp 'Business Case']
- {{Cite book|last=Project Management Institute|title=A guide to the project management body of knowledge (PMBOK guide)|date=2021|others=Project Management Institute|isbn=978-1-62825-664-2
|edition=7th|location=Newtown Square, PA}}
- Schaltegger, S. & Wagner, M. (Eds.): Managing the Business Case for Sustainability. The Integration of Social things, and Economic Performance. Sheffield: Greenleaf, 2006
External links
- [http://prince2.wiki/Business_Case Business Case article in PRINCE2 wiki]
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