:Aetna

{{prose|section|date=October 2023}}

• 1819: Thomas Kimberly Brace became the principal founder and developer of the Aetna (Fire) Insurance Company, established in Hartford.{{cite web |url=https://ledger.litchfieldhistoricalsociety.org/ledger/students/389 |title=Litchfield Ledger – Student |access-date=March 10, 2023 |archive-date=March 10, 2023 |archive-url=https://web.archive.org/web/20230310134538/https://ledger.litchfieldhistoricalsociety.org/ledger/students/389 |url-status=live }} One of his co-founders was Joseph Morgan, father of J. S. Morgan and grandfather of J. P. Morgan. Brace served as the company's first President (and would remain on the Board of Directors until his death in 1860). Henry Leavitt Ellsworth, Yale graduate and attorney, became the second president of Aetna (Fire) Insurance Company, succeeding Thomas Kimberly Brace. Ellsworth, who later became the first U.S. Patent Commissioner, served as Aetna's president until 1821, when he resigned. He continued as a director at the company for another 16 years. Ellsworth's brother, William Wolcott Ellsworth, also served as a director, as well as the company's first general counsel.{{cite book |title=One Hundred Years of Fire Insurance: Being a History of The Aetna Insurance Company, Hartford, Connecticut, 1819–1919 |url=https://archive.org/details/onehundredyears00jordgoog |last=Gall |first=Henry R. |author2=William George Jordan |year=1919 |publisher=Aetna Insurance Company |location=Hartford, Conn. |page=[https://archive.org/details/onehundredyears00jordgoog/page/n124 44]|access-date=July 28, 2010}}
• 1820: Brace authored the rewriting of the company Charter allowing Aetna to underwrite life insurance and annuities, earning Brace the title of "father" of American life insurance.
• On May 28, 1853, the Annuity department separated from Aetna Insurance to be incorporated as the Aetna Life Insurance Company, with Eliphalet Bulkeley as president.{{cite web|url=https://books.google.com/books?id=gN1IAQAAMAAJ&q=Aetna+May+1853&pg=PR86|title=Annual Report of the Superintendent of the Insurance Department, State of ... - New York (State). Insurance Department|via=Google Books|date=March 1, 1865|access-date=February 9, 2017|archive-date=April 2, 2024|archive-url=https://web.archive.org/web/20240402045619/https://books.google.com/books?id=gN1IAQAAMAAJ&q=Aetna+May+1853&pg=PR86#v=onepage&q=Aetna%20May%201853&f=false|url-status=live}}{{cite book|url=https://books.google.com/books?id=bXD7YBx6UvMC&q=In+May+1853%2C+Governor+Seymour+signed&pg=PT30|title=Crowbar Governor: The Life and Times of Morgan Gardner Bulkeley|date=2010|isbn=978-0-8195-7075-8|access-date=February 9, 2017|last1=Murphy|first1=Kevin|publisher=Wesleyan University Press|archive-date=April 2, 2024|archive-url=https://web.archive.org/web/20240402045527/https://books.google.com/books?id=bXD7YBx6UvMC&q=In+May+1853%2C+Governor+Seymour+signed&pg=PT30#v=snippet&q=In%20May%201853%2C%20Governor%20Seymour%20signed&f=false|url-status=live}} The fire insurance company went on to become part of Connecticut General, which merged into Cigna.
• On November 29, 1853, J. B. Bennett was appointed general agent of the company.{{cite web|url=https://www.immediateannuities.com/museumofinsurance/miscellaneous/1390004.html|title=Aetna Insurance Company – 1853-11-29 – Miscellaneous found in the Museum of Insurance|work=Immediate Annuities|access-date=February 9, 2017|archive-url=https://web.archive.org/web/20170211080528/https://www.immediateannuities.com/museumofinsurance/miscellaneous/1390004.html|archive-date=February 11, 2017|url-status=dead}}
• 1854: Aetna hired its first full-time employee, Thomas O. Enders, who later became president of the company.
• 1857: Aetna moved to new offices on Hungerford and Cone Streets in Hartford. The Panic of 1857 caused the closing of many businesses. Eliphalet Bulkeley blocked a move to liquidate the company during the economic downturn.
• During the 1850s, The Aetna Insurance Company issued life insurance policies on an undetermined number of African-American slaves, naming their owners as beneficiaries.{{cite news |url=https://www.usatoday.com/money/general/2002/03/25/slave-reparations.htm |work=USA Today |title=Aetna, CSX, FleetBoston face slave reparations suit |date=March 24, 2002 |access-date=May 2, 2010 |archive-date=June 28, 2009 |archive-url=https://web.archive.org/web/20090628103931/http://www.usatoday.com/money/general/2002/03/25/slave-reparations.htm |url-status=live }}{{Cite web|date=March 11, 2000|title=Aetna Apologizes for Slave Insurance|url=https://www.latimes.com/archives/la-xpm-2000-mar-11-fi-7637-story.html|access-date=October 13, 2021|website=Los Angeles Times|language=en-US|archive-date=October 29, 2021|archive-url=https://web.archive.org/web/20211029171420/https://www.latimes.com/archives/la-xpm-2000-mar-11-fi-7637-story.html|url-status=live}}

File:Aetna Insurance Company and Aetna National Bank, Hartford, Conn, from Robert N. Dennis collection of stereoscopic views.jpg

• 1861: Aetna began offering life insurance policies which paid dividends to policyholders just as the mutual life insurance policies did.{{Cite book|url=https://books.google.com/books?id=gGU2AQAAMAAJ&dq=aetna+policies+pay+dividends&pg=RA32-PA5|title=Field Notes|date=1901|publisher=Northwestern Mutual Life Insurance Company|language=en|access-date=November 27, 2021|archive-date=April 2, 2024|archive-url=https://web.archive.org/web/20240402045620/https://books.google.com/books?id=gGU2AQAAMAAJ&dq=aetna+policies+pay+dividends&pg=RA32-PA5#v=onepage&q=aetna%20policies%20pay%20dividends&f=false|url-status=live}} Aetna introduced its new service with higher commissions for its agents.{{Cite web|last=Singer|first=Stephen|title=Aetna's 164-Year History In Hartford|url=https://www.courant.com/news/connecticut/hc-biz-aetna-timeline-hartford-20171203-story.html|access-date=October 13, 2021|website=courant.com|date=December 3, 2017|archive-date=October 16, 2021|archive-url=https://web.archive.org/web/20211016095438/https://www.courant.com/news/connecticut/hc-biz-aetna-timeline-hartford-20171203-story.html|url-status=live}} Life insurance policy sales grew during the American Civil War.
• 1864: By 1864, Aetna had increased its volume of business by 600% over 1861 and its annual premium income exceeded one million dollars.{{Cite web|title=Aetna, Humana: From Their Beginnings|url=https://www.courant.com/business/hc-aetna-humana-histories-0704-20150703-story.html|access-date=October 13, 2021|website=Hartford Courant|date=July 3, 2015|archive-date=October 28, 2021|archive-url=https://web.archive.org/web/20211028170653/https://www.courant.com/business/hc-aetna-humana-histories-0704-20150703-story.html|url-status=live}}
• 1865: Due to the increased financial resources, by 1865 Aetna met the stringent regulatory requirements placed on life insurance companies in Massachusetts and New York and was authorized to begin soliciting business in these states.
• 1867: Company income rose from $78,000 in 1861 to $5.129 million by 1867. Aetna moved to its third home office at 670 Main Street, Hartford.
• 1868: Aetna altered its business practices, hiring its first actuary and abandoning the half-note premium system in favor of an all-cash premium plan.
• 1872: Eliphalet A. Bulkeley died and Thomas O. Enders became president.{{Cite book|last1=Felch|first1=William Farrand|url=https://books.google.com/books?id=vXbi-mAWZhsC&dq=aetna+Eliphalet+Bulkeley+thomas+enders+president&pg=PA635|title=The Connecticut Magazine: An Illustrated Monthly|last2=Atwell|first2=George C.|last3=Arms|first3=H. Phelps|last4=Miller|first4=Francis Trevelyan|date=1905|publisher=Connecticut Magazine Company|language=en|access-date=November 27, 2021|archive-date=April 2, 2024|archive-url=https://web.archive.org/web/20240402045421/https://books.google.com/books?id=vXbi-mAWZhsC&dq=aetna+Eliphalet+Bulkeley+thomas+enders+president&pg=PA635#v=onepage&q=aetna%20Eliphalet%20Bulkeley%20thomas%20enders%20president&f=false|url-status=live}}
• 1878: Aetna increased its capitalization from $150,000 to $750,000.
• 1879: Enders resigned as president and Eliphalet Bulkeley's son Morgan G. Bulkeley replaced him.
• 1888: Aetna purchased its fourth home office at 650 Main Street. It was the first building Aetna actually owned, and Aetna's home office for the next 42 years.
• 1891: Aetna issued its first accident policy to Morgan Bulkeley.{{Cite web|last=Jacobs|first=Jeff|title=Morgan Bulkeley: The Biggest Sportsman To Come From Hartford|url=https://www.courant.com/courant-250/moments-in-history/hc-250th-morgan-bulkeley-0302-20140301-story.html|access-date=October 13, 2021|website=Hartford Courant|date=March 2, 2014|archive-date=October 28, 2021|archive-url=https://web.archive.org/web/20211028170654/https://www.courant.com/courant-250/moments-in-history/hc-250th-morgan-bulkeley-0302-20140301-story.html|url-status=live}}
• 1892: Aetna held its first general agents conference in Chicago.
• 1899: Aetna began offering health insurance policies.{{Cite web|last=Soule|first=Alexander|date=October 17, 2018|title=Connecticut regulator approves $69B Aetna sale to CVS|url=https://www.ctpost.com/business/article/Connecticut-regulator-approves-Aetna-sale-to-CVS-13315678.php|access-date=October 13, 2021|website=Connecticut Post|language=en-US|archive-date=October 28, 2021|archive-url=https://web.archive.org/web/20211028170715/https://www.ctpost.com/business/article/Connecticut-regulator-approves-Aetna-sale-to-CVS-13315678.php|url-status=dead}}

File:Aetna building in Hartford, Connecticut Pano 6.jpg in 1931, and is the largest Colonial Revival building in the world.]]

• 1902: Aetna created an Accident and Liability department to offer employers' liability and workmen's collective insurance, alongside the growing strength of the Progressive social reform movement. This would become the cornerstone of the Aetna Accident and Liability Company.
• 1903: An Engineering and Inspection Division was created to improve workplace safety.
• 1904: Aetna introduced its first corporate seal.{{Cite news|last=Edwards|first=Jim|title=157-Year-Old Aetna Tries To Get Trendy With New Purple Logo|url=https://www.businessinsider.com/157-year-old-aetna-tries-to-get-trendy-with-new-purple-logo-2012-1|access-date=October 13, 2021|website=Business Insider|language=en-US|archive-date=October 28, 2021|archive-url=https://web.archive.org/web/20211028170258/https://www.businessinsider.com/157-year-old-aetna-tries-to-get-trendy-with-new-purple-logo-2012-1|url-status=live}} The logo portrayed the company's home office bursting out from within a globe, with large block typeface spelling out Aetna's ranking.
• 1907: Aetna began offering automobile insurance. This business developed into the Aetna Casualty and Surety Company.
• 1908: Aetna hired its first home office female employee, Julia Kinghorn, a telephone switchboard operator.{{Cite web|last=Keating|first=Christopher|title=HIGH AND LOW MOMENTS IN AETNA'S 147-YEAR EVOLUTION|url=https://www.courant.com/news/connecticut/hc-xpm-2000-07-20-0007203137-story.html|access-date=October 13, 2021|website=Hartford Courant|date=July 20, 2000|language=en-US|archive-date=July 9, 2021|archive-url=https://web.archive.org/web/20210709190138/https://www.courant.com/news/connecticut/hc-xpm-2000-07-20-0007203137-story.html|url-status=live}}
• 1910: Under the management of E. E. Cammack, Aetna began using Hollerith punched cards machines for tabulating and hired 35 women to input mortality statistics on keypunch machines, the company's first female home office clerks.
• 1911: Aetna began its first national advertising campaign. The same year, Aetna formed a bond department to market fidelity and surety coverages.{{Cite web|title=Tracing nearly 150 years of change with Aetna|url=http://www.businessinsurance.com/article/20010812/STORY/10004631/Tracing-nearly-150-years-of-change-with-Aetna|access-date=October 13, 2021|website=Business Insurance|date=August 12, 2001 |archive-date=October 26, 2021|archive-url=https://web.archive.org/web/20211026211628/https://www.businessinsurance.com/article/20010812/STORY/10004631/Tracing-nearly-150-years-of-change-with-Aetna|url-status=live}}
• 1912: Aetna introduced the first combination automobile policy, with several separate types of coverage combined into one contract. Several Aetna insureds were killed on the RMS Titanic.
• 1913: Aetna formed its second affiliate, the Automobile Insurance Company, to write fire insurance on cars.{{Cite web|date=November 30, 1995|title=THE LIFE OF AETNA LIFE & CASUALTY CO. AETNA LIFE & CASUALTY CO.|url=https://www.courant.com/news/connecticut/hc-xpm-1995-11-30-9511300156-story.html|access-date=October 13, 2021|archive-date=July 9, 2021|archive-url=https://web.archive.org/web/20210709051823/https://www.courant.com/news/connecticut/hc-xpm-1995-11-30-9511300156-story.html|url-status=live}} This soon expanded to include windstorm, tornado, leasehold, and ocean and inland marine insurance. Aetna formed a Group department to sell group life insurance.
• 1917: Aetna's name changes to Aetna Casualty and Surety Co.

File:Whitney & Whitney and Aetna-Ize Insurance Co. LOC npcc.12139.tif

• 1924: By 1924, Aetna had $94{{nbsp}}million, 43% of its assets, invested in farm mortgages. That year, Aetna acquired The Standard Fire Insurance Co.
• 1960: Aetna expanded outside the U.S., buying a Canadian company, Excelsior Life Insurance Company.
• 1968: In 1968, Aetna bought a majority interest in Producer's and Citizen's Cooperative Assurance Company of Sydney, Australia. Also in 1968, Aetna's stock debuted on the NYSE.
• 1970: Aetna's Pension, Casualty and Life Division under the direction of B.E. Burton, President and Lead Actuary, saw billion-dollar growth in the post-ERISA pension administration segment.
• 1981: In 1981, Aetna bought a 40% interest in two Chilean companies, and soon thereafter invested in ventures in England, Spain, Hong Kong, Taiwan, Indonesia and Korea.
• 1996: Aetna sold its property and casualty subsidiary to The Travelers Companies.[http://www.insuranceusa.com/news/aetna-completes-previously-announced-sale-of-propertycasualty-operations-to-travellers/ Aetna Completes Previously Announced Sale Of Property/Casualty Operations To Travellers] {{Webarchive|url=https://web.archive.org/web/20190624214853/https://www.insuranceusa.com/news/aetna-completes-previously-announced-sale-of-propertycasualty-operations-to-travellers/ |date=June 24, 2019 }}, Aetna, April 2, 1996. Also in 1996, Aetna acquired U.S. Healthcare, founded by Leonard Abramson.{{Cite news|issn=0458-3035|last=Olmos|first=David R.|title=Aetna Will Buy U.S. Healthcare for $8.6 Billion|work=Los Angeles Times|url=https://www.latimes.com/archives/la-xpm-1996-04-02-mn-53913-story.html|date=April 2, 1996|access-date=June 19, 2015|archive-date=June 19, 2015|archive-url=https://web.archive.org/web/20150619092602/http://articles.latimes.com/1996-04-02/news/mn-53913_1_health-care|url-status=live}} The company's name changed to Aetna Inc.
• 1998: In 1998, Aetna bought NYLCare Health Plans from the New York Life Insurance Company for $1.05{{nbsp}}billion, adding 2.2{{nbsp}}million members.
• 1999: Aetna bought Prudential HealthCare for $1{{nbsp}}billion, making it the largest provider of health benefits in the U.S., with more than 21{{nbsp}}million members.{{Cite web|date=August 7, 1999|title=AETNA ACQUIRES PRUDENTIAL HEALTHCARE|url=https://www.courant.com/news/connecticut/hc-xpm-1999-08-07-9908070417-story.html|url-status=dead|archive-url=https://web.archive.org/web/20210708112554/https://www.courant.com/news/connecticut/hc-xpm-1999-08-07-9908070417-story.html|archive-date=July 8, 2021}}

File:Aetna office in Whitpain Township, Montgomery County, Pennsylvania 2012.jpg

• 2000: Aetna hired John Rowe as CEO and president.{{Cite web|last=Levick|first=Diane|title=NEW BOSS AT AETNA HEALTH: FORCEFUL VISIONARY|url=https://www.courant.com/news/connecticut/hc-xpm-2000-09-12-0009122037-story.html|access-date=October 13, 2021|website=Hartford Courant|date=September 12, 2000|language=en-US|archive-date=December 1, 2021|archive-url=https://web.archive.org/web/20211201134403/https://www.courant.com/news/connecticut/hc-xpm-2000-09-12-0009122037-story.html|url-status=live}} Rowe cut over 10,000 jobs and raised insurance premiums between 11 and 13 percent per year.{{Cite news|last=Freudenheim|first=Milt|date=December 19, 2000|title=Aetna to Shed Customers and Jobs In Effort to Cut Health Care Costs|language=en-US|work=The New York Times|url=https://www.nytimes.com/2000/12/19/business/aetna-to-shed-customers-and-jobs-in-effort-to-cut-health-care-costs.html|access-date=October 13, 2021|issn=0362-4331|archive-date=October 29, 2021|archive-url=https://web.archive.org/web/20211029183641/https://www.nytimes.com/2000/12/19/business/aetna-to-shed-customers-and-jobs-in-effort-to-cut-health-care-costs.html|url-status=live}}{{Cite news|last=Freudenheim|first=Milt|date=December 14, 2001|title=Aetna Will Cut 6,000 Jobs, About a Sixth of the Work Force|language=en-US|work=The New York Times|url=https://www.nytimes.com/2001/12/14/business/aetna-will-cut-6000-jobs-about-a-sixth-of-the-work-force.html|access-date=October 13, 2021|issn=0362-4331|archive-date=October 29, 2021|archive-url=https://web.archive.org/web/20211029182332/https://www.nytimes.com/2001/12/14/business/aetna-will-cut-6000-jobs-about-a-sixth-of-the-work-force.html|url-status=live}} Under Rowe, the company spent more than $20{{nbsp}}million to revamp its computer systems, enabling the company to identify and discontinue unprofitable accounts. Within a few years, Aetna shed 8{{nbsp}}million covered lives due to premiums that customers could no longer afford."Behind Aetna's Turnaround: Small Steps to Pare Cost of Care," Wall Street Journal, August 13, 2004 Also in 2000, Aetna sold its financial services and international businesses to ING Group for $7.7{{nbsp}}billion,{{Cite web|title=ING wins race for $7.7B Aetna units – Jul. 20, 2000|url=https://money.cnn.com/2000/07/20/worldbiz/ing_aetna/index.htm|access-date=October 13, 2021|website=money.cnn.com|archive-date=October 27, 2021|archive-url=https://web.archive.org/web/20211027182736/https://money.cnn.com/2000/07/20/worldbiz/ing_aetna/index.htm|url-status=live}} spun off its health business to its shareholders, thus focusing its business as an independent health and group benefits company.{{Cite web|date=December 13, 2000|title=Aetna/ING Sale Completed|url=https://www.insurancejournal.com/news/international/2000/12/14/10707.htm|access-date=October 13, 2021|website=Insurance Journal|language=en-US|archive-date=August 11, 2023|archive-url=https://web.archive.org/web/20230811132244/https://www.insurancejournal.com/news/international/2000/12/14/10707.htm|url-status=live}} Aetna publicly apologizes for issuing coverage for the lives of slaves during the 1850s.
• 2001: Aetna recruited global public relations and marketing executive Roy Clason Jr. to lead the company's reputation management strategies during Aetna's multi-year corporate turnaround campaign.
• 2002: In 2002, Rowe shrunk Aetna's customer base from 19{{nbsp}}million members to 13{{nbsp}}million by abandoning unprofitable markets, including almost half of the counties nationwide in which it offered Medicare products.
• 2006: John Rowe stepped down as CEO and executive chairman of Aetna.{{cite journal |last1=Woolhandler |first1=Steffie |last2=Himmelstein |first2=David U. |title=Competition in a publicly funded healthcare system |journal=BMJ |volume=335 |issue=7630 |date=November 29, 2007 |issn=0959-8138 |doi=10.1136/bmj.39400.549502.94 |pages=1126–1129 |pmc=2099512 |pmid=18048539}}
• 2007: Aetna acquired plan operator Schaller Anderson in July, signaling a push into the growing business of running plans for Medicaid and the State Children's Health Insurance Program.{{cite web |url=http://www.fins.com/Finance/Companies/2/Aetna-Inc |title=Aetna Inc. Overview |access-date=July 21, 2010 |work=FINS.com |archive-date=January 22, 2010 |archive-url=https://web.archive.org/web/20100122044946/http://www.fins.com/Finance/Companies/2/Aetna-Inc |url-status=live }}{{Cite web|date=February 7, 2007|title=Aetna to acquire Schaller Anderson|url=https://www.modernhealthcare.com/article/20070525/NEWS/305250007/aetna-to-acquire-schaller-anderson|access-date=October 13, 2021|website=Modern Healthcare|language=en|archive-date=October 18, 2021|archive-url=https://web.archive.org/web/20211018091439/https://www.modernhealthcare.com/article/20070525/NEWS/305250007/aetna-to-acquire-schaller-anderson|url-status=live}}
• 2008: Aetna CEO Ron Williams received $38.12{{nbsp}}million in executive compensation.{{cite news |url=https://www.forbes.com/lists/2009/12/best-boss-09_CEO-Compensation-Health-Care-Equipment-Services_9CompTotDisp.html |work=Forbes |title=CEO Compensation |date=April 22, 2009 |access-date=August 23, 2017 |archive-date=December 5, 2017 |archive-url=https://web.archive.org/web/20171205093012/https://www.forbes.com/lists/2009/12/best-boss-09_CEO-Compensation-Health-Care-Equipment-Services_9CompTotDisp.html |url-status=live }}{{cite news |url=https://www.forbes.com/lists/2009/12/best-boss-09_Ronald-A-Williams_NBHZ.html |work=Forbes |title=#22 Ronald A Williams |date=April 22, 2009 |access-date=August 23, 2017 |archive-date=December 5, 2017 |archive-url=https://web.archive.org/web/20171205093021/https://www.forbes.com/lists/2009/12/best-boss-09_Ronald-A-Williams_NBHZ.html |url-status=live }} Also in 2008, Aetna began offering pet health insurance through Pets Best Insurance Services.{{cite web |url=http://www.petsbest.com/AboutPetsBest/pressreleases/viewrelease/08-12-16/pets_best_announces_new_underwriter_for_pet_insurance_policies.aspx |title=Pets Best Insurance > Pets Best Announces New Underwriter For Pet Insurance Policies |publisher=Petsbest.com |access-date=February 12, 2011 |archive-url=https://web.archive.org/web/20110104202036/http://www.petsbest.com/aboutpetsbest/pressreleases/viewrelease/08-12-16/Pets_Best_Announces_New_Underwriter_For_Pet_Insurance_Policies.aspx |archive-date=January 4, 2011 |url-status=dead}}{{Cite web|last=Mont|first=Joe|title=Berkshire, Aetna Jump Into Pet Insurance Market|url=https://www.thestreet.com/investing/stocks/berkshire-aetna-jump-into-pet-insurance-market-10607582|access-date=October 13, 2021|website=TheStreet|date=October 6, 2009|language=en-us|archive-date=October 29, 2021|archive-url=https://web.archive.org/web/20211029174915/https://www.thestreet.com/investing/stocks/berkshire-aetna-jump-into-pet-insurance-market-10607582|url-status=live}}
• 2009: On September 22, more than 200 people gathered in front of Aetna's Hartford headquarters to call for a public health insurance option they said is essential to true national health care reform.{{cite web |last=Gosselin |first=Kenneth R. |url=http://www.courant.com/business/hc-aetnaprotest0923.artsep23,0,2148016.story |title=Health Care Public Option Pushed At Hartford Rally And Others Around Nation |publisher=Courant.com |date=September 23, 2009 |access-date=February 12, 2011 |archive-url=https://web.archive.org/web/20090927222246/http://www.courant.com/business/hc-aetnaprotest0923.artsep23,0,2148016.story |archive-date=September 27, 2009 |url-status=dead}} On October 2, Connecticut Attorney General Richard Blumenthal and Healthcare Advocate Kevin P. Lembo asked Aetna and four other insurance companies for information the companies may have sent policyholders regarding the impact of proposed legislation on Medicare Advantage and prescription drug programs. According to Blumenthal, some insurance companies exaggerated or stretched the impact of health care reform.{{cite web |url=https://www.reuters.com/article/us-usa-healthcare-connecticut/connecticut-eyes-hmo-communication-with-customers-idUSTRE59167L20091002 |title=Connecticut eyes HMO communication with customers |first=Lewis |last=Krauskopf |work=Reuters |date=October 2, 2009 |access-date=December 4, 2018 |archive-date=December 4, 2018 |archive-url=https://web.archive.org/web/20181204102016/https://www.reuters.com/article/us-usa-healthcare-connecticut/connecticut-eyes-hmo-communication-with-customers-idUSTRE59167L20091002 |url-status=live }} On November 3, US Senator Tom Harkin, chairman of the Committee on Health, Education, Labor and Pensions, launched an investigation into health insurance pricing, asking Aetna and three other major insurers to justify their pricing practices.[http://www.desmoinesregister.com/article/20091104/NEWS05/911040360/1007]{{dead link|date=February 2011}} Also in November, Aetna announced the layoff of 3.5% of its work force, 625 employees.[http://www.rep-am.com/news/connecticut/doc4b053e3497e19222100422.txt] {{dead link|date=May 2016|bot=medic}}{{cbignore|bot=medic}}[https://www.wsj.com/article/BT-CO-20091119-714290.html] {{webarchive|url=https://web.archive.org/web/20100127091323/http://online.wsj.com/article/BT-CO-20091119-714290.html|date=January 27, 2010}}{{cite web |url=http://www.hartfordbusiness.com/news11033.html |title=Aetna to layoff over 1,000 workers |publisher=Hartford Business |access-date=February 12, 2011 |archive-url=https://web.archive.org/web/20110723074551/http://www.hartfordbusiness.com/news11033.html |archive-date=July 23, 2011 |url-status=dead }} On November 30, Aetna CEO Ron Williams told analysts that Aetna would increase prices in 2010 and force 600,000 to 650,000 Aetna customers to drop their coverage.{{cite news |url=http://www.ama-assn.org/amednews/2009/11/30/bisb1130.htm |title=Aetna prepares for loss of 600,000 members as it raises 2010 prices |date=November 30, 2009 |agency=American Medical News |publisher=Ama-assn.org |access-date=February 12, 2011 |archive-date=December 1, 2009 |archive-url=https://web.archive.org/web/20091201203039/http://www.ama-assn.org/amednews/2009/11/30/bisb1130.htm |url-status=live }}{{cite web|url=http://www.huffingtonpost.com/2009/12/04/aetna-forcing-600000-plus_n_380130.html|title=Aetna Forcing 600,000-Plus To Lose Coverage In Effort To Raise Profits|work=The Huffington Post|date=March 18, 2010|access-date=July 3, 2015|archive-date=July 4, 2015|archive-url=https://web.archive.org/web/20150704122603/http://www.huffingtonpost.com/2009/12/04/aetna-forcing-600000-plus_n_380130.html|url-status=live}} Aetna filed a $4.9{{nbsp}}billion correction to its 2008 health insurance regulatory filings on December 7, 2009. The new filings showed that Aetna spent less on small business health care than previously reported.{{cite web|url=http://commerce.senate.gov/public/index.cfm?FuseAction=PressReleases.Detail&PressRelease_id=1b0e362a-c6ba-4f8b-ab5d-9271920c9d15&Month=12&Year=2009 |title=Senate Press Release |access-date=December 9, 2009 |url-status=bot: unknown |archive-url=http://webarchive.loc.gov/all/20100202235410/http%3A//commerce%2Esenate%2Egov/public/index%2Ecfm?FuseAction%3DPressReleases%2EDetail%26PressRelease_id%3D1b0e362a%2Dc6ba%2D4f8b%2Dab5d%2D9271920c9d15%26Month%3D12%26Year%3D2009 |archive-date=February 2, 2010}} at the Library of Congress (February 2, 2010).

File:Aetna of Nebraska Office Building (29991574667).jpg

File:Aetna office in Bismarck.jpg

• 2010: Aetna and Continuum Health Partners had a contract dispute affecting coverage at various New York hospitals, and the contract lapsed.{{cite web|url=http://www.nydailynews.com/ny_local/2010/06/15/2010-06-15_aetna_pulls_plug_on_pact_failed_deal_leaves_thousands_of_nyers_footing_bill.html|title=Failed deal between Aetna, local hospitals leaves thousands of New Yorkers footing bill|author=Heidi Evans|date=June 15, 2010|work=Daily News|location=New York|access-date=July 3, 2015|archive-date=October 17, 2010|archive-url=https://web.archive.org/web/20101017085921/http://www.nydailynews.com/ny_local/2010/06/15/2010-06-15_aetna_pulls_plug_on_pact_failed_deal_leaves_thousands_of_nyers_footing_bill.html|url-status=dead}} In July, a new contract was signed and coverage applied retroactively to the contract lapse.{{Cite web|url=https://news.aetna.com/news-releases/2010/07/aetna-and-continuum-health-partners-announce-new-network-agreement/|archive-url=http://webarchive.loc.gov/all/20191010193238/https://news.aetna.com/news-releases/2010/07/aetna-and-continuum-health-partners-announce-new-network-agreement/|url-status=dead|archive-date=October 10, 2019|title=Aetna and Continuum Health Partners Announce New Network Agreement|website=The Health Section|access-date=May 19, 2019}}
• 2011: Aetna acquired Prodigy Health Group, parent of third-party administrator Meritain Health.{{Cite web|url=https://www.fiercehealthcare.com/payer/aetna-acquires-prodigy-health-group-for-600m|title=Prodigy Healthcare gets acquired by Aetna | Fierce Healthcare|date=April 28, 2011 }}
• 2012: Aetna introduced a new company logo, designed by New York-based Siegel+Gale.{{Cite web|date=January 18, 2012|title=Aetna Finds its Groove.|url=https://www.underconsideration.com/brandnew/archives/aetna_finds_its_groove.php|url-status=dead|archive-url=https://web.archive.org/web/20171205042147/https://www.underconsideration.com/brandnew/archives/aetna_finds_its_groove.php|archive-date=December 5, 2017|access-date=December 4, 2017|publisher=Under Consideration}}
• 2012: In June 2012, Aetna and Inova Health System announced a joint venture creating a new health insurance company, Innovation Health.{{cite press release |title=Aetna And Inova Health System Establish New Health Plan Partnership In Northern Virginia |url=https://news.aetna.com/news-releases/aetna-and-inova-health-system-establish-new-health-plan-partnership-in-northern-virginia/ |publisher=Aetna |date=June 22, 2012 |access-date=December 4, 2018 |archive-url=https://web.archive.org/web/20181204053859/https://news.aetna.com/news-releases/aetna-and-inova-health-system-establish-new-health-plan-partnership-in-northern-virginia/ |archive-date=December 4, 2018 |url-status=dead}}{{Cite news|url=https://www.washingtonpost.com/business/economy/2012/06/22/gJQAOyoGvV_story.html|title=Aetna and Inova unveil joint venture for improved, cost-effective health care|last=Kliff|first=Sarah|date=June 22, 2012|newspaper=The Washington Post|access-date=October 25, 2015|archive-date=May 24, 2015|archive-url=https://web.archive.org/web/20150524165929/http://www.washingtonpost.com/business/economy/2012/06/22/gJQAOyoGvV_story.html|url-status=live}}
• 2013: Coventry Health Care was acquired by Aetna for $5.7 billion.{{cite news | url=https://www.bizjournals.com/kansascity/news/2013/05/08/aetna-finalizes-deal-to-buy-coventry.html | title=Aetna completes acquisition of Coventry Health | first=Brianne | last=Pfannenstiel | work=American City Business Journals | date=May 8, 2013}}{{Cite press release | url=https://www.businesswire.com/news/home/20130507006113/en/Aetna-Completes-Acquisition-of-Coventry-Health-Care-Inc. | title=Aetna Completes Acquisition of Coventry Health Care, Inc. | publisher=Business Wire | date=May 7, 2013}}
• 2015: On July 3, 2015, Aetna announced that it planned to acquire Humana for {{US$|37 billion}} in cash and stock.{{Cite news|url=https://www.bizjournals.com/louisville/news/2015/08/20/report-aetna-adds-lobbyists-to-push-humana-deal-to.html|title=Report: Aetna adds lobbyists to push Humana deal to regulators|last=Mann|first=David A.|work=American City Business Journals|date=August 20, 2015|access-date=December 4, 2018|archive-date=February 2, 2017|archive-url=https://web.archive.org/web/20170202021424/http://www.bizjournals.com/louisville/news/2015/08/20/report-aetna-adds-lobbyists-to-push-humana-deal-to.html|url-status=live}}
• 2014-2017: Aetna rebranded its Medicaid providers as Aetna Better Health.{{Cite web|url=https://www.cvshealth.com/news/company-news/introducing-aetna-better-health-florida.html|title=Introducing Aetna Better Health of Florida®|website=www.cvshealth.com}}
• 2017: On January 23, 2017, John D. Bates, United States District Judge for the District of Columbia, blocked Aetna's merger with Humana, saying it would leave senior citizens with fewer options for Medicare coverage.{{Cite web|title=UNITED STATES OF AMERICA, et al., Plaintiffs, v. Civil Action No. 16-1494 (JDB) AETNA INC., et al., Defendants. MEMORANDUM OPINION|url=https://ecf.dcd.uscourts.gov/cgi-bin/show_public_doc?2016cv1494-306|access-date=August 4, 2022|archive-date=August 4, 2022|archive-url=https://web.archive.org/web/20220804165833/https://ecf.dcd.uscourts.gov/cgi-bin/show_public_doc?2016cv1494-306|url-status=live}}{{Cite news|url=http://www.politico.com/story/2017/01/judge-block-aetna-humana-merger-234043|title=Judge blocks major health insurance merger|newspaper=Politico|access-date=January 23, 2017|archive-date=January 25, 2017|archive-url=https://web.archive.org/web/20170125173955/http://www.politico.com/story/2017/01/judge-block-aetna-humana-merger-234043|url-status=live}}{{Cite news|url=https://www.wsj.com/articles/federal-judge-blocks-aetna-humana-merger-on-antitrust-grounds-1485190239|title=Federal Judge Blocks Aetna-Humana Merger on Antitrust Grounds|last1=Kendall|first1=Brent|date=January 23, 2017|last2=Mathews|first2=Anna Wilde|newspaper=The Wall Street Journal|issn=0099-9660|access-date=January 29, 2017|archive-date=March 2, 2017|archive-url=https://web.archive.org/web/20170302152306/https://www.wsj.com/articles/federal-judge-blocks-aetna-humana-merger-on-antitrust-grounds-1485190239|url-status=live}}{{Cite news|url=https://www.nytimes.com/2017/01/23/business/dealbook/aetna-humana-deal-blocked.html|title=Judge Blocks Aetna's $37 Billion Deal for Humana|last1=Abelson|first1=Reed|date=January 23, 2017|last2=Picker|first2=Leslie|newspaper=The New York Times|issn=0362-4331|access-date=January 29, 2017|archive-date=January 25, 2017|archive-url=https://web.archive.org/web/20170125204713/https://www.nytimes.com/2017/01/23/business/dealbook/aetna-humana-deal-blocked.html|url-status=live}} On February 14, 2017, Aetna and Humana officially ended the $34{{nbsp}}billion merger agreement, after judges ruled against the merger a second time.{{Cite news|last1=Wilde Mathews|first1=Anna|last2=Kendall|first2=Brent|title=Antitrust Rulings Put Chill on Health-Insurance Mergers|work=The Wall Street Journal|url=https://www.wsj.com/articles/cigna-calls-off-merger-with-anthem-1487104016|date=February 14, 2017|access-date=February 15, 2017|archive-date=March 13, 2019|archive-url=https://web.archive.org/web/20190313052135/https://www.wsj.com/articles/cigna-calls-off-merger-with-anthem-1487104016|url-status=live}}
• 2017: Aetna and Banner Health announced a joint venture creating a new health insurance company, Banner|Aetna.{{Cite web |title=Banner Health Network |url=https://www.bannerhealthnetwork.com/about/aetna-and-banner-health-launch-a-new-joint-venture-health-plan-in-arizona |access-date=April 12, 2023 |website=www.bannerhealthnetwork.com |archive-date=April 12, 2023 |archive-url=https://web.archive.org/web/20230412151635/https://www.bannerhealthnetwork.com/about/aetna-and-banner-health-launch-a-new-joint-venture-health-plan-in-arizona |url-status=live }}
• 2017: In June 2017, the company announced plans to move its headquarters to New York City in late 2018.{{cite news |url=https://www.bostonglobe.com/business/2017/06/29/aetna-leave-connecticut-headquarters-for-new-york-city/wQ39SiML1PEVteOnGM8gaJ/story.html |title=Aetna opts for a base in New York, not Boston |agency=Associated Press |work=The Boston Globe |date=June 30, 2017 |access-date=August 23, 2017 |archive-url=https://web.archive.org/web/20170830104353/https://www.bostonglobe.com/business/2017/06/29/aetna-leave-connecticut-headquarters-for-new-york-city/wQ39SiML1PEVteOnGM8gaJ/story.html |archive-date=August 30, 2017 |url-status=dead}} After CVS announced the acquisition of Aetna in December 2017, CVS announced that the company's headquarters would remain in Hartford, scrapping plans to move to New York City.{{cite news |url=http://healthexec.com/topics/leadership/aetna-will-stay-hartford-part-cvs-health-acquisition |title=Aetna will stay in Hartford as part of CVS Health acquisition |first=John |last=Gregory |date=January 15, 2018 |access-date=February 13, 2018 |archive-date=February 13, 2018 |archive-url=https://web.archive.org/web/20180213200802/http://healthexec.com/topics/leadership/aetna-will-stay-hartford-part-cvs-health-acquisition |url-status=live }}
• 2017: On December 3, 2017, CVS Health announced the acquisition of Aetna for $69{{nbsp}}billion.{{cite press release |url=https://www.prnewswire.com/news-releases/cvs-health-to-acquire-aetna-combination-to-provide-consumers-with-a-better-experience-reduced-costs-and-improved-access-to-health-care-experts-in-homes-and-communities-across-the-country-300565669.html |title=CVS Health to Acquire Aetna; Combination to Provide Consumers with a Better Experience, Reduced Costs and Improved Access to Health Care Experts in Homes and Communities Across the Country |publisher=CVS Health |date=December 3, 2017 |access-date=December 4, 2018 |archive-date=December 4, 2018 |archive-url=https://web.archive.org/web/20181204101845/https://www.prnewswire.com/news-releases/cvs-health-to-acquire-aetna-combination-to-provide-consumers-with-a-better-experience-reduced-costs-and-improved-access-to-health-care-experts-in-homes-and-communities-across-the-country-300565669.html |url-status=live }}{{cite news |url=https://www.reuters.com/article/us-aetna-m-a-cvs-health/cvs-health-to-acquire-aetna-for-69-billion-in-years-largest-acquisition-idUSKBN1DX0NC |title=CVS Health to acquire Aetna for $69 billion in year's largest acquisition |first1=Carl |last1=O'Donnell |first2=Caroline |last2=Humer |work=Reuters |date=December 3, 2017 |access-date=December 4, 2018 |archive-date=December 4, 2018 |archive-url=https://web.archive.org/web/20181204102042/https://www.reuters.com/article/us-aetna-m-a-cvs-health/cvs-health-to-acquire-aetna-for-69-billion-in-years-largest-acquisition-idUSKBN1DX0NC |url-status=live }}{{cite news |url=https://www.cnbc.com/2017/12/03/cvs-health-to-buy-aetna.html |title=CVS Health to buy Aetna for around $69 billion |first1=Lauren |last1=Hirsch |first2=Bertha |last2=Coombs |publisher=CNBC |date=December 3, 2017 |access-date=December 4, 2018 |archive-date=December 4, 2018 |archive-url=https://web.archive.org/web/20181204101921/https://www.cnbc.com/2017/12/03/cvs-health-to-buy-aetna.html |url-status=live }} Larry Merlo became chief executive of the two brands.{{cite news |title=CVS to Buy Aetna for $69 Billion, Combining Major Health-Care Players |url=https://www.wsj.com/articles/cvs-to-buy-aetna-for-69-billion-1512325099 |first1=Sharon |last1=Terlep |first2=Anna |last2=Wilde Mathews |first3=Dana |last3=Cimilluca |work=The Wall Street Journal |date=December 3, 2017 |url-access=subscription |access-date=December 4, 2017 |archive-date=December 4, 2017 |archive-url=https://web.archive.org/web/20171204081540/https://www.wsj.com/articles/cvs-to-buy-aetna-for-69-billion-1512325099 |url-status=live }} Aetna CEO Mark Bertolini resigned and Aetna President Karen S. Lynch took over Aetna operations.{{Cite web|url=https://www.healthcarefinancenews.com/news/aetna-ceo-mark-bertolini-resign-post-after-merger-cvs-health|title=Aetna CEO Mark Bertolini to resign post after merger with CVS Health|website=Healthcare Finance News|access-date=May 26, 2019|archive-url=https://web.archive.org/web/20190526022855/https://www.healthcarefinancenews.com/news/aetna-ceo-mark-bertolini-resign-post-after-merger-cvs-health|archive-date=May 26, 2019|url-status=dead}}
• 2018: On November 28, 2018, CVS Health completed the acquisition of Aetna.{{Cite news|url=https://www.reuters.com/article/us-aetna-m-a-cvs-health-idUSKBN1DX0NC|title=CVS Health to acquire Aetna for $69 billion in year's largest...|date=December 4, 2017|work=Reuters|access-date=March 4, 2019|archive-date=October 24, 2019|archive-url=https://web.archive.org/web/20191024020234/https://www.reuters.com/article/us-aetna-m-a-cvs-health-idUSKBN1DX0NC|url-status=live}}{{cite news |url=https://www.usatoday.com/story/money/2018/11/28/cvs-health-aetna/2137076002/ |title=CVS plans changes to stores after Aetna deal |first=Nathan |last=Bomey |work=USA Today |date=November 28, 2018 |access-date=December 4, 2018 |archive-date=November 29, 2018 |archive-url=https://web.archive.org/web/20181129102906/https://www.usatoday.com/story/money/2018/11/28/cvs-health-aetna/2137076002/ |url-status=live }} The company's ticker AET is delisted from the NYSE.

• 2020: In November, Karen Lynch was named CEO of CVS.{{Cite news|last=Terlep|first=Sharon|date=November 6, 2020|title=CVS Taps Aetna Executive Karen Lynch as Next CEO|language=en-US|work=The Wall Street Journal|url=https://www.wsj.com/articles/cvs-records-3q-profit-as-revenue-grows-11604664340|access-date=October 19, 2021|issn=0099-9660|archive-date=October 29, 2021|archive-url=https://web.archive.org/web/20211029175843/https://www.wsj.com/articles/cvs-records-3q-profit-as-revenue-grows-11604664340|url-status=live}}
• 2021: In February, Lynch announced that Aetna would begin offering individual plans through ACA exchanges in 2022.{{Cite web|last=Japsen|first=Bruce|title=CVS Health Will Return Aetna To Obamacare Market|url=https://www.forbes.com/sites/brucejapsen/2021/02/16/cvs-will-return-aetna-to-obamacare-market/|access-date=October 19, 2021|website=Forbes|language=en|archive-date=October 28, 2021|archive-url=https://web.archive.org/web/20211028173034/https://www.forbes.com/sites/brucejapsen/2021/02/16/cvs-will-return-aetna-to-obamacare-market/|url-status=live}}

{{Undue weight|date=October 2021|1=section|to=actions and events whose descriptions lack comparison to other large companies in the same industry and lack indication of long-term significance to Aetna or its stakeholders}}

• A jury in California awarded $116{{nbsp}}million in punitive damages for "malice, oppression and fraud" to a patient's widow who contended he died after a subsidiary of Aetna delayed approving treatment for stomach cancer that its own doctors had recommended. Lawyers on both sides called it the largest such verdict against a health maintenance organization. In 2001 a settlement was reached.{{cite news | url=https://www.nytimes.com/1999/01/21/business/116-million-punitive-award-against-aetna.html | work=The New York Times | title=$116 Million Punitive Award Against Aetna | date=January 21, 1999 | access-date=May 2, 2010 | archive-date=May 24, 2013 | archive-url=https://web.archive.org/web/20130524204740/http://www.nytimes.com/1999/01/21/business/116-million-punitive-award-against-aetna.html | url-status=live }}{{cite web |url=http://www.californiahealthline.org/Articles/1999/1/21/AETNA—To-Pay-116M-for-Malice-Oppression-and-Fraud.aspx |title=AETNA: To Pay $116M for 'Malice, Oppression, and Fraud' |publisher=California Healthline |date=January 21, 1999 |access-date=February 12, 2011 }}{{Dead link|date=August 2019 |bot=InternetArchiveBot |fix-attempted=yes }}{{cite web|url=http://www.alacrastore.com/storecontent/Business-and-Industry/24834039 |title=Aetna settled $120.5 mil judgment that was awarded to widow in 1999; case involved Aetna refusing to pay for treatment recommended by in-plan doctors - Bestwire - April 26, 2001 - Business & Industry® |publisher=AlacraStore.com |date=April 26, 2001 |access-date=February 12, 2011}}{{dead link|date=September 2019}}

• The U.S. Court of Appeals affirmed a $1.855 million federal jury award for Brokerage Concepts Inc. (BCI) against Aetna U. S. Healthcare (formerly U. S. Healthcare), its Pennsylvania subsidiary, and one of its former senior executives, Richard Wolfson. In its suit, BCI accused Aetna U. S. Healthcare of tortious interference with contractual relations. BCI alleged the managed-care company used its economic power in the business of prescription drug sales to coerce one of BCI's clients, the "I Got It at Gary's" pharmacy chain, into using another Aetna U. S. Healthcare subsidiary, Corporate Health Administrators, as its health benefits management firm. According to the suit, Aetna U. S. Healthcare threatened to drop "I Got it at Gary's" from its pharmacy network if the company didn't switch to Corporate Health Administrators.{{cite news | url=http://philadelphia.bizjournals.com/philadelphia/stories/2000/12/11/daily1.html | first=John | last=George | title=Brokerage Concepts .9M jury award upheld on appeal | date=December 11, 2000 | access-date=October 26, 2009 | archive-date=April 2, 2024 | archive-url=https://web.archive.org/web/20240402045422/https://www.bizjournals.com/philadelphia/stories/2000/12/11/daily1.html | url-status=live }}

• The Maryland Insurance Commissioner ordered five Maryland health plans to pay a total of $1.4{{nbsp}}million in penalties for failing to comply with the state's claims payment practices; Aetna was cited twice and ordered to pay the largest fine of $850,000.{{cite news | url=http://baltimore.bizjournals.com/baltimore/stories/2001/09/03/daily14.html | title=State health plans hit with .4M in penalties | date=September 5, 2001 | access-date=October 25, 2009 | archive-date=April 20, 2005 | archive-url=https://web.archive.org/web/20050420232114/http://baltimore.bizjournals.com/baltimore/stories/2001/09/03/daily14.html | url-status=live }}
• The State of Texas fined Aetna $1.15{{nbsp}}million for failing to promptly pay doctors and hospitals for services. Texas Insurance Commissioner Jose Montemayor also ordered Aetna to pay restitution to physicians and health care providers who did not receive timely payment for claims.{{cite web|url=http://www.highbeam.com/doc/1G1-79644614.html |archive-url=https://web.archive.org/web/20121102141559/http://www.highbeam.com/doc/1G1-79644614.html |url-status=dead |archive-date=November 2, 2012 |title=Slow-Pay Case Prompts Texas to Fine Aetna $1.15 Million. - Knight Ridder/Tribune Business News |date=November 2, 2001 |access-date=February 12, 2011}}

• The New York Department of Insurance fined Aetna US Healthcare and UnitedHealthcare a total of $2.5{{nbsp}}million, citing mishandled claims, improper treatment denials, unlicensed health insurance agents, and poorly performing claims processors using out-of-date software.{{cite web|last=Lankarge |first=Vicki |url=http://www.claims-advocacy.org/new_york_fines_aetna_and_unitedh.htm |title=New York fines Aetna and UnitedHealthcare |publisher=Claims-advocacy.org |access-date=February 12, 2011 |url-status=dead |archive-url=https://web.archive.org/web/20110725174103/http://www.claims-advocacy.org/new_york_fines_aetna_and_unitedh.htm |archive-date=July 25, 2011 }}

• To settle a class-action lawsuit between Aetna and 700,000 physicians and medical societies, Aetna agreed to streamline communications, reduce administrative complexity, and improve the quality of the health care system. The lawsuit was settled for $470{{nbsp}}million and charged Aetna with systematically reducing payments to physicians and overriding their treatment decisions.{{cite web|title=Access|url=http://www.medscape.com/viewarticle/456119|access-date=February 12, 2011|publisher=Medscape|archive-date=May 21, 2013|archive-url=https://web.archive.org/web/20130521061755/http://www.medscape.com/viewarticle/456119|url-status=live}}
• Aetna and the American Dental Association (ADA) announced a class-action settlement by dentists who accused Aetna of interfering with dental procedures to cut costs and required dentists to comply with excessive paperwork. The settlement called for Aetna to pay $4{{nbsp}}million to 40,000 to 50,000 dentists and $1{{nbsp}}million to the ADA Foundation, a charitable group.{{cite news | url=https://www.latimes.com/archives/la-xpm-2003-aug-20-fi-rup20.4-story.html | work=Los Angeles Times | title=Aetna, Dentists Settle Class-Action Lawsuit | date=August 20, 2003 | access-date=May 2, 2010 | archive-date=July 15, 2012 | archive-url=https://web.archive.org/web/20120715020350/http://articles.latimes.com/2003/aug/20/business/fi-rup20.4 | url-status=live }}
• Georgia Insurance Commissioner John W. Oxendine fined Aetna's Prudential Health Plan $100,000 for violating Georgia's prompt pay law by delaying claims payments. Aetna companies had been fined four previous times by Oxendine's office, in 2000 and again in 2002, for a total of $411,200.[http://sacramento.bizjournals.com/atlanta/stories/2003/11/03/daily18.html?jst=s_cn_hl] {{dead link|date=May 2016|bot=medic}}{{cbignore|bot=medic}}

• The New Jersey Department of Banking and Insurance filed an administrative order levying a $9.5{{nbsp}}million fine against Aetna for refusing to cover certain services provided by out-of-network providers—including emergency treatment—in violation of New Jersey rules and regulations.{{cite web|url=http://www.businessinsurance.com/article/20070803/NEWS/200010820|title=Aetna suit alleges out-of-network reductions|work=Business Insurance|access-date=July 3, 2015|archive-date=September 27, 2011|archive-url=https://web.archive.org/web/20110927125457/http://www.businessinsurance.com/article/20070803/NEWS/200010820|url-status=live}}

• Former Aetna employee Cornelius Allison of Darby, Pennsylvania, sued Aetna in U. S. District Court in Pennsylvania after hackers gained access to a company website holding personal data for 450,000 current and former employees, and job applicants. The suit charged Aetna with negligence, breach of contract, negligent misrepresentation and invasion of privacy.{{cite web |url=http://www.upi.com/Top_News/2009/06/10/Aetna-targeted-in-suit-for-losing-data/UPI-57311244645234/ |title=Aetna targeted in suit for losing data |publisher=UPI.com |access-date=February 12, 2011 |archive-date=October 16, 2009 |archive-url=https://web.archive.org/web/20091016204840/http://www.upi.com/Top_News/2009/06/10/Aetna-targeted-in-suit-for-losing-data/UPI-57311244645234/ |url-status=live }}
• The Arizona Department of Insurance fined Aetna Life Insurance Company and Aetna Health, Inc. after examination of their practices exposed multiple violations of Arizona insurance laws. The department found that Aetna violated state laws governing areas of health insurance operations, including Aetna's: failure to provide policyholders with information about their rights on appeals of medical claims or services denials; failure to acknowledge receipt of policyholder appeals; failure to notify policyholders about appeal decisions/outcomes; and, in some appeals involving the denial of services for potentially life-threatening conditions, failure to inform policyholders of their decision within the required, expedited time frames.{{cite web |url=http://www.insurancejournal.com/news/west/2009/11/04/105078.htm |title=Arizona Fines Aetna for Multiple Violations |publisher=Insurancejournal.com |date=November 4, 2009 |access-date=February 12, 2011 |archive-date=January 6, 2010 |archive-url=https://web.archive.org/web/20100106081649/http://www.insurancejournal.com/news/west/2009/11/04/105078.htm |url-status=live }}

• Aetna paid a $750,000 fine as part of a settlement with the New York Insurance Department related to the company administering an affordable healthcare plan for the state. Aetna's violations included: failing to provide a required 30-day notice of rate increases to about 946 members in 2007, failing to provide notice to 1,406 terminated workers of their rights to convert to another policy, failing to report enrollment data from May 2007 through August 2008, and failing to respond to Insurance Department requests for data in March 2008.{{cite web |url=http://www.courant.com/business/hc-aetna0205.artfeb05,0,2496090.story |title=Aetna Pays $750,000 Fine To New York Insurance Department - Hartford Courant |publisher=Courant.com |date=February 4, 2010 |access-date=February 12, 2011 |archive-url=https://web.archive.org/web/20080724055704/http://www.courant.com/business/hc-aetna0205.artfeb05,0,2496090.story |archive-date=July 24, 2008 |url-status=dead }}

• On February 11, 2018, CNN reported that the California Department of Insurance launched an investigation into Aetna following sworn testimony from Dr. Jay Ken Iinuma, a former medical director for the insurer, in a lawsuit against the insurer in which he revealed he never reviewed any patients' medical records when deciding whether to approve or deny claims for coverage.{{Cite news|url=https://www.cnn.com/2018/02/11/health/aetna-california-investigation/index.html|title=State launches Aetna probe after stunning admission|last1=Drash|first1=Wayne|date=February 11, 2018|work=CNN|last2=Cohen|first2=Elizabeth|last3=Bonifield|first3=John|access-date=March 11, 2018|archive-date=March 11, 2018|archive-url=https://web.archive.org/web/20180311081242/https://www.cnn.com/2018/02/11/health/aetna-california-investigation/index.html|url-status=live}} The California Insurance Commissioner, Dave Jones, issued a statement confirming the investigation the following day.{{Cite web|url=https://www.insurance.ca.gov/0400-news/0100-press-releases/2018/statement017-18.cfm|title=Insurance Commissioner Dave Jones issues statement confirming Aetna investigation|last=California|first=State of|website=www.insurance.ca.gov|access-date=March 11, 2018|archive-date=March 11, 2018|archive-url=https://web.archive.org/web/20180311140851/https://www.insurance.ca.gov/0400-news/0100-press-releases/2018/statement017-18.cfm|url-status=live}} On February 27, 2018, the ranking members of the Senate Committee on Finance and Committee on Health, Education, Labor, and Pensions, Senators Ron Wyden and Patty Murray, issued a letter to Aetna demanding further information regarding Dr. Iinuma's testimony and the insurer's medical claims determination and patient appeal processes.{{Cite web|url=http://cdn.cnn.com/cnn/2018/images/02/28/letter.to.aetna.pdf|title=Senate Letter to Aetna|date=February 27, 2018|work=CNN|access-date=March 11, 2018|archive-date=March 11, 2018|archive-url=https://web.archive.org/web/20180311081235/http://cdn.cnn.com/cnn/2018/images/02/28/letter.to.aetna.pdf|url-status=live}} In 2019, Aetna settled the lawsuit, but the California investigation continued.{{Cite web|url=https://www.cnn.com/2019/04/26/health/aetna-settlement-california-investigation/index.html|title=Aetna settles suit alleging claim-denying medical director never read patient's records|author=Wayne Drash|website=CNN|date=April 26, 2019|access-date=June 13, 2019|archive-date=May 4, 2019|archive-url=https://web.archive.org/web/20190504034232/https://www.cnn.com/2019/04/26/health/aetna-settlement-california-investigation/index.html|url-status=live}}
• In 2018, a state jury in Oklahoma ruled against Aetna for $26.5 million in Ron Cunningham v. Aetna,{{Cite web|url=https://www.oscn.net/dockets/GetCaseInformation.aspx?db=oklahoma&number=cj-2015-2826|title=Ron Cunningham v. Aetna, CJ-2015-2826|publisher=Oklahoma State Courts Network|access-date=June 13, 2019|archive-date=March 4, 2022|archive-url=https://web.archive.org/web/20220304113519/https://www.oscn.net/dockets/GetCaseInformation.aspx?db=oklahoma&number=cj-2015-2826|url-status=live}} with much of the damages arising from insurance bad faith.{{Cite web|url=https://www.badfaithinsider.com/2018/11/25-6-million-verdict-aetna-bad-faith-case/|title=$25.6 Million Verdict Against Aetna in Bad Faith Case|date=November 9, 2018|website=Oklahoma Bad Faith Insider|access-date=June 13, 2019|archive-date=March 4, 2022|archive-url=https://web.archive.org/web/20220304113528/https://www.badfaithinsider.com/2018/11/25-6-million-verdict-aetna-bad-faith-case/|url-status=live}}

• On September 11, 2021, attorney Brian Adesman filed suit against Aetna in a federal class action lawsuit, alleging that "in administering the Aetna Plans, Aetna treats mental health as less important than physical health".{{cite news | url=https://www.fiercehealthcare.com/payer/aetna-hit-class-action-lawsuit-alleging-discriminatory-policies-for-mental-health-treatment | work=Fierce Healthcare | title=Aetna hit with class-action lawsuit alleging discriminatory policies for mental health treatment | first=Heather | last=Landi | date=September 24, 2021 | access-date=January 24, 2021 | archive-date=September 27, 2021 | archive-url=https://web.archive.org/web/20210927123302/https://www.fiercehealthcare.com/payer/aetna-hit-class-action-lawsuit-alleging-discriminatory-policies-for-mental-health-treatment | url-status=live }} Regarding the lawsuit, attorney Brian Adesman was reported in the media saying, "Insurance companies are not above the law and profits can't come before people."

In 2000, Deadria Farmer-Paellmann, head of the nonprofit Restitution Study Group of Hoboken, New Jersey, disclosed that, from approximately 1853 to 1860 Aetna, had issued life insurance policies to slaveowners covering the lives of their slaves.{{cite news | url=https://www.nytimes.com/2002/05/05/nyregion/slave-policies.html | work=The New York Times | title=Slave Policies | first=Virginia | last=Groark | date=May 5, 2002 | access-date=May 2, 2010 | archive-date=November 27, 2011 | archive-url=https://web.archive.org/web/20111127162505/http://www.nytimes.com/2002/05/05/nyregion/slave-policies.html | url-status=live }}

The same year, Aetna acknowledged that concrete evidence exists for Aetna issuing coverage for the lives of slaves and released a public apology.{{cite web |url=http://www.globalethics.org/newsline/2000/03/13/aetna-apologizes-for-pre-civil-war-policies-issued-on-lives-of-slaves/ |title=Ethics Newsline® » News » Aetna Apologizes For Pre-Civil-War Policies Issued On Lives Of Slaves |publisher=Globalethics.org |date=March 13, 2000 |access-date=February 12, 2011 |archive-url=https://web.archive.org/web/20131017235053/http://www.globalethics.org/newsline/2000/03/13/aetna-apologizes-for-pre-civil-war-policies-issued-on-lives-of-slaves/ |archive-date=October 17, 2013 |url-status=dead }}

In 2002, Farmer-Paellmann brought suit against Aetna and two other companies in federal court asking for reparations for the descendants of slaves. The lawsuit said Aetna, CSX and Fleet were "unjustly enriched" by "a system that enslaved, tortured, starved and exploited human beings." It argued that African-Americans are still suffering the effects of two and a half centuries of enslavement followed by more than a century of institutionalized racism. The complaint blamed slavery for present-day disparities between blacks and whites in income, education, literacy, health, life expectancy and crime.

This suit was dismissed, and the dismissal largely upheld on appeal.{{cite news | url=https://www.usatoday.com/money/companies/regulation/2004-01-26-reparations_x.htm?csp=34 | work=USA Today | title=Judge rejects lawsuit seeking reparations | first1=James | last1=Cox | date=January 26, 2004 | access-date=May 2, 2010 | archive-date=June 4, 2011 | archive-url=https://web.archive.org/web/20110604000230/http://www.usatoday.com/money/companies/regulation/2004-01-26-reparations_x.htm?csp=34 | url-status=live }}{{cite news | url=https://www.latimes.com/archives/la-xpm-2008-oct-31-oe-olson31-story.html | work=Los Angeles Times | title=So long, slavery reparations | first=Walter | last=Olson | date=October 31, 2008 | access-date=May 2, 2010 | archive-date=July 11, 2012 | archive-url=https://archive.today/20120711055406/http://articles.latimes.com/2008/oct/31/opinion/oe-olson31?pg=2 | url-status=live }}

In 2006, Farmer-Paellmann announced a nationwide boycott of Aetna over the issue of reparations for its policies covering slaves. Aetna stated that its commitment to diversity in the workplace and its investment of over $36 million in such areas as education, health, economic development, community partnerships, and minority-owned business initiatives in the African-American community are more effective at aiding descendants of slaves and African-Americans in general than making restitutions for Aetna's life insurance policies on slaves."[http://www.aetna.com/aetna-press/media-coverage-and-contacts/misguided.html Aetna boycott is misguided] {{Webarchive|url=https://web.archive.org/web/20110604030006/http://www.aetna.com/aetna-press/media-coverage-and-contacts/misguided.html |date=June 4, 2011 }}", The Hartford Courant, November 23, 2006"[http://www.aetna.com/data/judges_order.pdf Judge's Order In re African-American Slave Descendants Litigation] {{Webarchive|url=https://web.archive.org/web/20080807180720/http://www.aetna.com/data/judges_order.pdf |date=August 7, 2008 }}", District Judge Charles Ronald Norgle, July 6, 2005"[http://www.aetna.com/news/kits/05-3265opinion.pdf Decision on Appeal In re African-American Slave Descendants Litigation] {{Webarchive|url=https://web.archive.org/web/20080828200245/http://www.aetna.com/news/kits/05-3265opinion.pdf |date=August 28, 2008 }}", December 13, 2006

Aetna spent more than $2.0 million in 2009 on lobbying.{{cite web|url=http://www.opensecrets.org/lobby/clientsum.php?lname=Aetna+Inc&year=2009|title=Lobbying Spending Database - Aetna Inc, 2009 - OpenSecrets|website=Opensecrets.org|access-date=July 3, 2015|archive-date=May 7, 2010|archive-url=https://web.archive.org/web/20100507044911/http://www.opensecrets.org/lobby/clientsum.php?lname=Aetna+Inc&year=2009|url-status=live}} The company spent $809,793 between January 2009 and the end of March 2009—up 41 percent from the same period in 2008.{{cite web |author=Robert Reich's Blog / By Robert Reich |url=http://www.alternet.org/story/140628/obama_must_take_on_the_giant_lobbyists_blocking_health_care_reform/ |title=Obama Must Take On the Giant Lobbyists Blocking Health Care Reform |publisher=AlterNet |access-date=February 12, 2011 |archive-date=September 13, 2009 |archive-url=https://web.archive.org/web/20090913124635/http://www.alternet.org/story/140628/obama_must_take_on_the_giant_lobbyists_blocking_health_care_reform |url-status=dead }} Aetna's campaign contributions include more than $110,000 (~${{Format price|{{Inflation|index=US-GDP|value=110000|start_year=2009}}}} in {{Inflation/year|US-GDP}}) to US Senator Joe Lieberman (I-CT) in 2009.{{cite web |author=boysgramps |url=http://www.commondreams.org/newswire/2009/11/05-10 |title=Nine Americans Jailed This Morning When They Tried to Confront Senator Joe Lieberman for Accepting Insurance Company Money |publisher=Common Dreams |date=November 5, 2009 |access-date=February 12, 2011 |archive-date=May 28, 2010 |archive-url=https://web.archive.org/web/20100528072656/http://www.commondreams.org/newswire/2009/11/05-10 |url-status=dead }} From 2005 through 2009, Aetna contributed $56,250 to Senator Max Baucus (D-MT), chairman of the Senate Finance Committee, making Aetna the senator's seventh highest contributor over that time period.{{cite web|url=http://www.opensecrets.org/politicians/contrib.php?type=C&cid=N00004643&newMem=N&cycle=2010|title=Sen. Max Baucus: Campaign Finance/Money - Top Donors - Senator 2010|website=Opensecrets.org|access-date=July 3, 2015|archive-date=July 21, 2015|archive-url=https://web.archive.org/web/20150721202057/http://www.opensecrets.org/politicians/contrib.php?type=C&cid=N00004643&newMem=N&cycle=2010|url-status=live}}

{{Portal|Connecticut|Companies}}

• Eight Forty One (formerly Aetna Building)
• List of United States insurance companies

;Related topics

• Drivotrainer
• Health care reform in the United States
• Health care reform debate in the United States
• Health insurance
• Life insurance
• Managed health care
• Medicare Advantage
• Pet insurance
• Public health insurance option

{{Reflist|30em}}

• {{Official website|https://www.aetna.com}}

{{Commons category}}

{{CVS Health}}

{{Authority control}}

Category:CVS Health

Category:1853 establishments in Connecticut

Category:American companies established in 1853

Category:Financial services companies established in 1853

Category:2018 mergers and acquisitions

Category:Companies based in Hartford, Connecticut

Category:Companies formerly listed on the New York Stock Exchange

Category:Dental companies of the United States

Category:Health care companies based in Connecticut

Category:Health insurance companies of the United States

Category:Health maintenance organizations

Category:Pharmacy benefit management companies based in the United States

Category:Reparations for slavery in the United States