British Rail Class 390

File:390001 First Class Internal.jpg

During 1997, private operator Virgin Rail Group started operating the InterCity West Coast franchise, taking over from state-owned operator British Rail. Virgin had been awarded the franchise having made a commitment to replace the locomotives and rolling stock in use on the route, namely the classes {{brc|86|n}}, {{brc|87|n}} and {{brc|90|n}} electric locomotives and Mark 2 and Mark 3 coaching stock, with brand new tilting trains. Following negotiations with several manufacturers, Virgin placed an order with Alstom/Fiat Ferroviaria to produce the envisioned tilting train, which was known by the name Pendolino and was later designated under TOPS as the Class 390.

The purpose of tilt on the Pendolino was to maintain passenger comfort levels when traversing curves at high speed by reducing the sideways forces on the train's occupants, minimising their tendency to slide across the carriage. The train was designed to be visually impressive: the concept design for the Pendolino was originally produced by industrial design firm Priestman Goode in cooperation with JHL and Start Design and many aspects of the finished product, such as the shaping of its aerodynamic nose and much of the train's interior areas, can be attributed to them.

The concept of deploying tilting trains on the West Coast Main Line was not an original one. During the 1980s and 1990s, British Rail had developed several plans to introduce new trains and pursued the development of the revolutionary, but ultimately unsuccessful, {{brc|370}} Advanced Passenger Train (APT) for a protracted period. Some years after the cancellation of the APT, British Rail had intended to replace the existing fleet of trains on the West Coast Main Line (in conjunction with a planned route modernisation) as part of the InterCity 250 project, but this was cancelled by the government shortly before the privatisation of British Rail during the late 1990s.

The original Pendolino order was for 54 nine-car units, costing £500{{nbsp}}million. As originally planned, a pre-series test train was scheduled to be completed and to be in active testing by July 2000, while the first Pendolino was to enter revenue service during March 2001. It was expected that the whole fleet would be delivered by May 2002.{{cite magazine |last=Knight |first=Stephen |url=https://railm.blob.core.windows.net/website/1/rail-archive/rail-345.pdf |title=Virgin's first West Coast tilt train 'on test by July 2000' |magazine=Rail |publisher=EMAP Apex Publications |issn=0953-4563 |oclc=49953699 |date=2 December 1998 |issue=345 |archive-url=https://web.archive.org/web/20180520054904/https://railm.blob.core.windows.net/website/1/rail-archive/rail-345.pdf |archive-date=20 May 2018 |url-status=live |access-date=13 November 2011 }}

The Pendolinos were intended to run at service speeds of up to {{cvt|140|mph|0|abbr=on}}. Railtrack, therefore, embarked on a modernisation of the West Coast Main Line to allow for the faster line speeds. However, the programme ran into serious difficulties. By its end, it was almost four times over-budget, had been delayed by a number of years, and had not improved the infrastructure as much as had been planned. Consequently, and in a manner reminiscent of the introduction of the InterCity 225, the lack of signalling upgrades resulted in the maximum line speed being set at {{cvt|125|mph|-1|abbr=on}}. Although the Pendolino's in-service top speed is well below British Rail's hopes for the APT, which was to reach up to {{cvt|155|mph|-1|abbr=on}}, it does match the maximum speed of 125{{nbsp}}mph for the APT in passenger service.

Fiat Ferroviaria introduced its first tilting trains during the 1970s. They were first operated on the Italian railways in 1976. Fiat Ferroviaria supplied much of the content of the Class 390, including the unit's bodyshell and the bogies, while final assembly was carried out at Washwood Heath. The tilting technology was developed by SIG Switzerland (later Fiat-SIG, today Alstom). Each car uses a pair of electromechanical actuators to achieve the desired tilting angle. The train can tilt to a maximum of eight degrees, at which point one side of the train is {{cvt|380|mm}} higher above the track than the other. In contrast to other Fiat Ferroviaria tilting trains which use hydraulic tilting actuators, the electromechanical system offers lower maintenance cost and higher efficiency.{{cite web |url=http://www.samathieson.com/bigtrain.htm |publisher=Mathieson, SA |date=March 2002 |title=Full tilt: Virgin's 140mph Pendolino trains |access-date=13 May 2011 |archive-date=27 September 2013 |url-status=live |archive-url=https://web.archive.org/web/20130927124004/http://www.samathieson.com/bigtrain.htm}}

File:Pendolino at Beck Foot - geograph.org.uk - 358839.jpg

The Pendolino is a high-speed electric multiple unit train, which incorporates Fiat Ferroviaria's tilting train Pendolino technology. According to Ian Scoley of the design firm Priestman Goode, the design of the Pendolino is "more reminiscent of an aircraft than a train". It has a maximum design speed of {{cvt|140|mph|0|abbr=on}}, which requires compatible infrastructure to do so. A nine-carriage Pendolino reportedly weighs around 471{{nbsp}}tonnes, which is equivalent to a dozen fully laden lorries. The structure of the Pendolino is largely composed of extruded aluminium panels; allegedly, this material is responsible for the train's exterior surface being considerably smoother than its steel counterparts. The cross-section of the bodyshell is deliberately tapered; this shaping is a necessary requirement imposed by the train's ability to tilt around corners. To avoid the risk of striking passing trains or static structures whilst a carriage is being tilted, it necessitates that the body be narrower towards the top than it is at wheel height.

The nose of the Pendolino is manufactured out of composite materials and moulded in a similar fashion as has been used to produce the shells of racing cars. This construction methodology has been claimed to have been readily compatible with the aerodynamic contouring techniques practised while also retaining considerable structural strength. Allegedly, at one stage of development, the nose was intended to taper as far forwards as {{cvt|7|m|ft}}, similar to the noses of Japanese bullet trains. However, as the design was refined, this was reduced to a tapering length of just {{cvt|3.5|m|ftin}} due to design constraints, while a roof fairing extends the curvature rearwards by a further {{cvt|3|m|ftin}}, located directly above and behind the driver's windscreen. To validate its performance, the forward section of the trains was subject to considerable aerodynamic testing to prove its suitability for high-speed operations.

File:Avanti service heading south, geograph 7021469 by Mary and Angus Hogg.jpg

The Pendolino features an actively actuated tilt system. Each of the carriages can tilt up to eight{{nbsp}}degrees from the vertical; this is done to manage the forces imposed between high speed trains and the track while traversing corners. On top of this, the lines of the Network Rail network are often canted up to six{{nbsp}}degrees, akin to a shallow-banked velodrome; when combined with the Pendolino's tilt system, the train can reportedly comfortably take curves at a 20{{nbsp}}per{{nbsp}}cent greater speed than it otherwise would be able to do so.

The active tilting mechanism is achieved using electrically operated tilt activators, which are situated under each carriage. Unlike some alternative systems, which are pre-programmed to tilt at sections of a pre-determined route, the Pendolino's tilt system actively detects the upcoming corners using sensors and tilts appropriately to correspond. As tilting may not be appropriate or possible at some locations along the route, such as when travelling close to bridges and tunnels, the tilt mechanism can be disabled by an onboard system, called the Tilt Authorisation and Speed Supervision (TASS). This system relies upon trackside beacons, which are typically spaced around {{convert|5|mi}} from one another, to transmit data to the train; this information, as well as temporarily locking-out the tilting mechanism from being used on relevant stretches of track, also relays the maximum permissible speeds for the adjacent corners.

The Pendolino incorporates several different onboard safety systems, including the Automatic Warning System (AWS) and the Train Protection Warning System (TPWS); it was also planned to install compatible equipment for the European Train Control System (ETCS). These systems automatically deliver situational warnings regarding the relevant signals and speed limits to the driver and, if not reacted to appropriately, are able to bring the train to a complete halt. Unlike most trains, it also features a Tilt Authorisation and Speed Supervision (TASS) system, which is used to control the onboard tilting mechanism. In the event of an accident, each Pendolino also incorporates a black box data recorder. Another structural measure designed to help dissipate the forces involved in an incident involving a severe collision, are the crush zones, which can reportedly absorb three times the forces of existing High Speed Trains.

The Pendolino features relatively shallow windows in comparison to trains such as the Voyager; visually, the windows are linked by a black livery line to form a continuous band running along the length of the train. A combination of structural constraints and internal configuration selections had determined the narrowness of the windows; the adoption of larger windows would have intrinsically weakened the bodyshell of each carriage. Reportedly, consideration was given to the adoption of asymmetric window layout during the design process, but this was ultimately discarded in favour of the arrangement used in service instead.

Due to these design choices, the Pendolino has a very high level of structural integrity. In the Grayrigg derailment incident, where the unit involved was travelling at a speed of {{cvt|95|mph|-1|abbr=on}} and derailed at a set of points sending the carriages off the track and down a bank, one died and 30 were seriously injured from the 104 passengers and four crew. This low fatality number is attributed to the strength and safety of the unit.

The Pendolino's propulsion system incorporates Alstom's Onix traction drive system, which controls 12 separate traction motors, each capable of providing up to {{convert|570|hp}}. Traction motors are suspended from the underside of the carriage bodies and connected to the driving wheels using a Cardan shaft and transfer gearbox thus lowering the unsprung mass and consequent track wear at high speeds, a feature inherited from its APT ancestor.{{Cite journal |last=Valenti |first=Michael |date=1 June 1998 |title=Tilting Trains Shorten Transit TimeOld, Curved Train Tracks Typically throw High-Speed Rail Travel-and Travelers-for a Loop. Tilting Trains can Keep the Speeds up Without Causing Passenger Discomfort. |url=https://asmedigitalcollection.asme.org/memagazineselect/article/120/06/78/368413/Tilting-Trains-Shorten-Transit-TimeOld-Curved |journal=Mechanical Engineering |volume=120 |issue=6 |pages=78–81 |doi=10.1115/1.1998-JUN-6 |issn=0025-6501 |doi-access=free |access-date=12 December 2020 |archive-date=4 March 2022 |archive-url=https://web.archive.org/web/20220304044735/https://asmedigitalcollection.asme.org/memagazineselect/article/120/06/78/368413/Tilting-Trains-Shorten-Transit-TimeOld-Curved |url-status=live |url-access=subscription}} Combined, they are capable of producing a rate of acceleration of up to 0.43 ms⁻², which enables the train to accelerate from stationary to {{cvt|60|mph|-1}} in just over 60 seconds. Power for each Pendolino is supplied in the form of 25,000{{nbsp}}volts{{nbsp}}AC, and is delivered via the overhead catenary infrastructure installed across its route. A particularly unusual measure, which was adopted to account for the train's tilting ability, is incorporated into the pantograph, the roof-mounted mechanism which connects the train to the overhead wires; it also features an active tilting system, which moves the pantograph to a precise angle in opposition to the direction of the carriages' tilt, allowing contact with the overhead catenary to be smoothly maintained.

The Pendolino features a number of amenities and innovations, such as a walk-in shop in place of the traditional buffet/restaurant car and the extensive presence of passenger visual information systems, which are installed on both the inside of the car ends and on the outside of the doors themselves. In response to criticisms of the pressure-operated automatic gangway doors fitted to the Mark 3 and Mark 4 carriages (which could easily be held open by items of luggage resting on the floor sensor, allowing draughts into the passenger saloon), the gangway doors of the Pendolino have press buttons instead. To assist the boarding process, the doors deploy folding steps at stations.

Originally, every seat had an integrated on-board entertainment system, which featured radio stations, including Virgin Radio, several BBC stations and a number of pre-recorded music channels. Listings booklets were provided on board and headphones could be purchased at the shop. During March 2010, this system was replaced by onboard Wi-Fi from T-Mobile.{{cite web |url=http://www.virgintrains.co.uk/assets/pdf/voucher/vt-headphones.pdf |title=Please note: Virgin Trains onboard entertainment system no longer functions |archive-url=https://web.archive.org/web/20100820205927/http://www.virgintrains.co.uk/assets/pdf/voucher/vt-headphones.pdf |archive-date=20 August 2010 |access-date=18 November 2010 |website=Virgin Trains}} First class passengers were provided with a 240 volt mains power socket at each seat.

The Pendolino uses an electronic seat reservations system. Each seat has a small dot-matrix LCD installed near the top. If the seat is reserved, the display shows the station the seat is booked from until the train leaves that station; it subsequently displays "Available unless occupied". The display can also show the name of the passenger if this has been entered at the time of booking. This information is provided by the onboard Train Management System (TMS), which downloads current data via mobile operator Vodafone’s wireless network from the national Customer Reservation System shared by all train operators. The TMS is also used to provide route information to the passenger visual information systems. If a train is rescheduled, the system can rapidly be updated and the displayed information changed to reflect the new schedule.

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The original 53-unit Pendolino fleet was delivered in nine-car formation (although some units initially operated as eight-car units), with vehicles built at the former Metro-Cammell Washwood Heath plant (by then owned by Alstom), in Birmingham. Thirty-one units were later extended to 11-car formation, with the addition of two new carriages (the 653xx Trailer (Car U) and the 689xx Motor (Car F)), built by Alstom at Savigliano in Italy. Units that had been extended were renumbered into the 390/1 range by having 100 added to their original unit numbers (for example, 390003 became 390103).

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The service introduction of the Pendolino was repeatedly delayed, a fact which has been attributed to the poor project management and the collapse of infrastructure owner Railtrack.{{cite magazine |url=http://www.railwaygazette.com/news/single-view/view/pendolino-to-attack-the-london-manchester-market.html |url-access=registration |title=Pendolino to attack the London - Manchester market |last=Hughes |first=Murray |magazine=Railway Gazette International |publisher=DVV Media Group |issn=0373-5346 |location=Sutton |date=1 February 2003 |access-date=13 November 2019 |archive-date=28 July 2019 |archive-url=https://web.archive.org/web/20190728172847/https://www.railwaygazette.com/news/single-view/view/pendolino-to-attack-the-london-manchester-market.html |url-status=live}} The fleet was introduced into passenger services from {{stnlnk|Birmingham International}} to Manchester Piccadilly on 23 July 2002 to coincide with the opening of the 2002 Commonwealth Games in Manchester.{{cite magazine |url=http://www.railwaygazette.com/news/single-view/view/virgin-pendolino-starts.html |url-access=registration |title=Virgin Pendolino starts |magazine=Railway Gazette International |publisher=DVV Media Group |issn=0373-5346 |location=Sutton |date=1 September 2002 |archive-date=28 March 2017 |access-date=18 November 2019 |archive-url=https://web.archive.org/web/20170328105354/http://www.railwaygazette.com/news/single-view/view/virgin-pendolino-starts.html |url-status=live}} During the Games, they operated a daily return service between the two cities; however, it was not until 27 January 2003 that the first Pendolino carried passengers between London Euston and Manchester Piccadilly.

During 2004, the fleet's sphere of operation was expanded further. Pendolinos started to operate services to {{Stnlnk|Glasgow Central}} and, by the end of summer in theory, all services north of Preston were worked by Class 390 units. This allowed the final Class 90 locomotives to be withdrawn and inroads were made into the main {{brc|87}} fleet.

Another development during 2004 was the clearing of the units for the North Wales Coast Line from {{stnlnk|Crewe}} to {{stnlnk|Holyhead}}. This line is not electrified, so Virgin's {{brc|57|3|Thunderbird}} diesel locomotives were used to haul the Pendolinos. After Virgin Trains lost the CrossCountry franchise, the company decided to allocate its remaining {{brc|221|Super Voyagers}} to the coastal line, ending the practice of hauling Pendolinos from Crewe and thus making several Class 57 locomotives redundant. These locomotives have special Dellner coupling adaptors and electrical systems to make them compatible with Pendolino trains, allowing failed units to be rescued quicker. The Class 57s are also used when engineering works force Pendolino services to run over non-electrified diversionary routes.

The entire Pendolino fleet is allocated to Alstom's Manchester Traincare Centre at Longsight, where heavy maintenance is carried out. Longsight has a hoist on which an entire Pendolino unit can be lifted. Lighter maintenance, cleaning and overnight stabling are carried out at Alstom's other centres: Wembley (London), Oxley (Wolverhampton), Edge Hill (Liverpool) and Polmadie (Glasgow).

In October 2004, a train overshot the platform at {{stnlnk|Liverpool Lime Street}} station and collided with the buffer stops, and a similar incident occurred a few weeks later at the same station.{{cite news |url=http://news.bbc.co.uk/1/hi/6391743.stm |title=The Pendolino: The 125mph train |date=14 February 2007 |work=BBC News |access-date=20 September 2010 |quote=Until the Cumbria crash there had been only minor incidents involving the Pendolino train. These included two incidents at Liverpool Lime Street where the train hit buffers at the platform.}} The Rail Safety and Standards Board's inquiry into the incident identified a software glitch in the wheel-slip protection (WSP) system whereby the train's friction brakes were inhibited at low speeds after prolonged coasting (such as that occurring on approach to a station). The units were limited to {{cvt|110|mph}} for a short period until modifications to the software were made.{{cite news |url=http://news.bbc.co.uk/1/hi/uk/4002257.stm |title=Virgin cuts speed on Pendolinos |work=BBC News |date=11 November 2004 |access-date=16 November 2012 |archive-date=18 February 2007 |archive-url=https://web.archive.org/web/20070218020841/http://news.bbc.co.uk/1/hi/uk/4002257.stm |url-status=live}}

As a result of the smaller cabin dimensions necessitated by the tilting geometry, the higher floor needed to package the tilting mechanisms themselves, and the need to provide disabled toilets, the units have a lower seating capacity than the nine-car Mark 2 and Mark 3 rakes that they replaced. The result has been severe overcrowding on some services, something that Virgin somewhat mitigated through the increased frequency of service, and with the increase to 11-car formations.

The smaller size of the Pendolino windows has attracted comment and, in fact, the window size is unprecedented for British railway rolling stock. The wider window pillars mean that in some standard class carriages, 22.5% of the seats are parallel with either no window or only a limited portion of one; however the roll-over strength of the bodyshell was commented on regarding the crashworthiness performance of the train in the RAIB Accident Report into the derailment at Grayrigg.{{cite report |title=Derailment at Grayrigg 23 February 2007 |page=151 |format=PDF |publisher=Rail Accident Investigation Branch |url=https://www.gov.uk/raib-reports/derailment-at-grayrigg |date=14 July 2011 |access-date=13 November 2019 |website=gov.uk |archive-date=13 November 2019 |archive-url=https://web.archive.org/web/20191113124048/https://www.gov.uk/raib-reports/derailment-at-grayrigg |url-status=live}}

{{Main|Grayrigg derailment}}

File:VirginPendolinoDerailment.jpg

On 23 February 2007, a faulty set of points caused a Virgin Trains Pendolino to derail near Grayrigg, in Cumbria. The train, unit 390033, named City of Glasgow, formed the 17:15 departure from London Euston bound for Glasgow Central. 115 people were on board, one of whom died from trauma suffered in the crash. The train's excellent crashworthiness was credited with preventing more fatalities.

The train was formally written off on 30 November 2007, owing to the prohibitive cost of repair against the price of a new unit; a driving car and carriage from the train were subsequently put into use for training purposes at the Virgin Trains Talent Academy in Crewe.{{cite news |url=http://archive.railwayherald.com/Issue244.pdf |title=The News in Pictures |magazine=Railway Herald |location=Scunthorpe |page=8 |issue=244 |date=1 November 2010 |access-date=1 November 2010 |archive-date=15 July 2011 |url-status=dead |archive-url=https://web.archive.org/web/20110715151837/http://archive.railwayherald.com/Issue244.pdf}} Virgin Trains then leased a Class 90, Mk3 coaches and a Driving Van Trailer, all painted in Virgin's new livery, and nicknamed the Pretendolino by Alstom maintenance staff, as a temporary replacement for the written-off train.{{cite web |last=Coxon |first=Dave |website=Testing Times |url=http://www.traintesting.com/Class_390.htm |title=The Class 390 Pendolinos |archive-url=https://web.archive.org/web/20110111003455/http://www.traintesting.com/Class_390.htm |archive-date=11 January 2011 |access-date=13 March 2010}} Occasionally, the name even appeared in official communications.{{cite tweet |author=Virgin Trains |author-link=Virgin Trains |user=VirginTrains |number=198449349922004992 |date=4 May 2012 |title=On Sunday our Pretendolino hauled by class 57 will run |access-date=13 November 2019 |archive-url=https://web.archive.org/web/20140411032952/https://twitter.com/VirginTrains/status/198449349922004992 |archive-date=11 April 2014 |url-status=live}} Subsequently, the set was handed back to the leasing company.

In September 2006, a Pendolino completed the fastest ever southbound run along the {{cvt|401|mi|adj=on}} length of the West Coast Main Line from Glasgow Central to London Euston, at 3{{nbsp}}hours and 55{{nbsp}}minutes. The previous record was 4{{nbsp}}hours and 14{{nbsp}}minutes, set in 1981 by the Pendolino's ancestor, British Rail's Advanced Passenger Train (APT).{{cite news |date=22 September 2006 |title=Virgin train breaks speed record |work=BBC News |url=http://news.bbc.co.uk/1/hi/scotland/glasgow_and_west/5369808.stm |access-date=2 December 2015 |quote=Virgin Trains made the 401 mile journey in three hours and 55 minutes - knocking 19 minutes off the record set 25 years ago |archive-date=13 March 2012 |archive-url=https://web.archive.org/web/20120313133208/http://news.bbc.co.uk/1/hi/scotland/glasgow_and_west/5369808.stm |url-status=live}}

In June 2021, another record-breaking attempt was made with a Pendolino, this time in the northbound direction. It completed the journey in 3{{nbsp}}hours, 53{{nbsp}}minutes and 1{{nbsp}}second; faster than the 2006 Pendolino run, but narrowly missing the APT's northbound record, which stands at 3{{nbsp}}hours, 52{{nbsp}}minutes and 40{{nbsp}}seconds.{{Cite web |date=18 June 2021 |title=London to Glasgow record missed by 21 seconds - but Avanti West Coast surpassed a 2006-set record |url=https://www.railadvent.co.uk/2021/06/london-to-glasgow-record-missed-by-21-seconds-but-avanti-west-coast-surpassed-a-2006-set-record.html |access-date=6 February 2022 |website=RailAdvent |archive-date=6 February 2022 |archive-url=https://web.archive.org/web/20220206172730/https://www.railadvent.co.uk/2021/06/london-to-glasgow-record-missed-by-21-seconds-but-avanti-west-coast-surpassed-a-2006-set-record.html |url-status=live}}

Though the trains are limited to a maximum of 125 mph in service, faster runs have been made in 2003 when the trains were in the final stages of testing before introduction to service. On night-time runs between Rugby, Nuneaton and Lichfield Trent Valley, 390002 achieved a record speed for the class of {{Convert|145.7|mph|abbr=on}}, as witnessed by Modern Railways magazine.{{Cite web |last=Ford |first=Roger |date=21 November 2019 |title=Pendolino 250 million miles and still going strong |url=https://www.modernrailways.com/article/pendolino-250-million-miles-and-still-going-strong |url-access=subscription |url-status=live |archive-url=https://web.archive.org/web/20231218042245/https://www.modernrailways.com/article/pendolino-250-million-miles-and-still-going-strong |archive-date=18 December 2023 |access-date=18 December 2023 |website=Modern Railways}}

Following a large increase in passenger numbers following the WCML modernisation, the Department for Transport announced a capacity increase by procuring additional units (with one intended to replace the unit damaged at Grayrigg). Four new units have been built with 11 cars, and 31 existing units lengthened to 11 cars.The DfT accreditation process document specified 31 lengthened units, with options for lengthening a further 21 units and procuring a further 23 full units. Four lengthened units were to be achieved by 31 March 2012 (within the then franchise period) but not to see public use until the following franchise had been re-let from 1 April 2012.{{cite web |url=http://www.dft.gov.uk/pgr/rail/pi/pendolinolengthening/ |title=Pendolino lengthening and fleet expansion project |date=28 March 2008 |publisher=Department for Transport |url-status=dead |via=The National Archives |archive-url=http://webarchive.nationalarchives.gov.uk/20100408181313/http://www.dft.gov.uk/pgr/rail/pi/pendolinolengthening/ |archive-date=8 April 2010 |access-date=13 November 2019}}

This required major changes to stations and depots to accommodate the 11-car units. Virgin Rail Projects was set up to introduce these new trains with the new franchise winner as well as Alstom, Network Rail and the current franchise holder, Virgin Trains West Coast, to ensure the new units were able to run from 1 April 2012.

The additional vehicles were manufactured in Alstom's Savigliano factory in Italy because Washwood Heath works had closed.{{cite magazine |url=http://www.railwaygazette.com/news/single-view/view//more-west-coast-pendolinos.html |title=More West Coast Pendolinos |magazine=Railway Gazette International |publisher=DVV Media Group |location=Sutton |issn=0373-5346 |archive-url=https://web.archive.org/web/20121012015924/http://www.railwaygazette.com/news/single-view/view/more-west-coast-pendolinos.html |date=8 June 2008 |archive-date=12 October 2012 |access-date=13 November 2019}}

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The first new units were built with 11 cars and delivered via the Channel Tunnel to Edge Hill.{{cite magazine |url=http://www.rharchive.info/Issue250HIGH.pdf |title=News Journal |location=Scunthorpe |magazine=Railway Herald |issn=1751-8091 |page=3 |issue=250 |date=13 December 2010 |access-date=19 December 2010 |url-status=usurped |url-access=subscription |archive-url=https://web.archive.org/web/20120316102254/http://www.rharchive.info/Issue250HIGH.pdf |archive-date=16 March 2012}}{{cite press release |url=https://www.alstom.com/press-releases-news/2010/12/West-Coast-Main-Line-increases-its-Pendolino-fleet |title=West Coast Main Line increases its Pendolino fleet |date=14 December 2010 |access-date=13 November 2013 |publisher=Alstom Transport |archive-date=13 November 2019 |archive-url=https://web.archive.org/web/20191113135015/https://www.alstom.com/press-releases-news/2010/12/West-Coast-Main-Line-increases-its-Pendolino-fleet |url-status=live}} The first was accepted on 12 July 2011.

In March 2012, unit 390055 operated a test run on the East Coast Main Line from {{rws|Edinburgh Waverley}} to {{rws|London King's Cross}}.{{cite magazine |url=http://www.railwaymagazine.co.uk/news/pendolino-makes-historic-east-coast-run |title=Pendolino makes historic East Coast run |date=13 March 2012 |magazine=The Railway Magazine |location=London |publisher=Mortons of Horncastle |issn=0033-8923 |url-status=dead |archive-url=https://web.archive.org/web/20131028025543/http://www.railwaymagazine.co.uk/news/pendolino-makes-historic-east-coast-run |archive-date=28 October 2013}}

With the franchise process in place, and Virgin Trains' franchise extended until December 2012, the first 11-car unit (390156) entered service on 5 April 2012. The remaining new units were brought into service, and 31 units increased to 11 carriages, over the next eight months.{{cite press release |url=https://www.virgintrains.co.uk/about/media-room#/pressreleases/longer-pendolino-trains-mean-more-seats-for-west-coast-passengers-864766 |title=Longer Pendolino trains mean more seats for West Coast passengers |date=6 December 2012 |access-date=6 April 2013 |archive-date=5 May 2013 |publisher=Virgin Trains |url-status=live |archive-url=https://archive.today/20130505085938/http://mediaroom.virgintrains.co.uk/2012/12/longer-pendolino-trains-mean-more-seats.html |quote=Five rail industry organisations were today celebrating the successful completion of a project to provide an extra 7006 seats to the West Coast Pendolino fleet which now has a total of 29,834 seats. 106 carriages were ordered by the Department for Transport (DfT) in July 2008 to create four completely new 11-car trains (44 carriages) and to lengthen 31 of the existing trains from 9 to 11 carriages (62 carriages)}} The lengthening project was completed in December 2012.{{cite magazine |title=Pendolino lengthening complete |magazine=Today's Railways UK |issue=133 |date=January 2013 |page=66}}

As part of the subsequent extension of the franchise until April 2017,{{cite web |url=https://www.gov.uk/government/speeches/franchise-announcement |title=Written statement to Parliament: Rail franchising |publisher=Department for Transport |via=gov.uk |date=26 March 2013 |access-date=6 April 2013 |archive-date=13 August 2013 |url-status=live |archive-url=https://web.archive.org/web/20130813220726/https://www.gov.uk/government/speeches/franchise-announcement}}{{cite press release |url=https://www.gov.uk/government/news/fresh-start-for-franchising |title=Fresh start for franchising |publisher=Department for Transport |date=26 March 2013 |access-date=13 November 2019 |via=gov.uk |archive-date=21 September 2019 |archive-url=https://web.archive.org/web/20190921185942/https://www.gov.uk/government/news/fresh-start-for-franchising |url-status=live}} Virgin Trains made further enhancements to the Pendolinos.{{cite press release |url=https://www.virgintrains.co.uk/about/media-room#/pressreleases/we-re-looking-to-build-on-the-retention-of-train-franchise-864723 |title=We're looking to build on the retention of train franchise |date=4 February 2013 |access-date=6 April 2013 |publisher=Virgin Trains |archive-date=17 June 2018 |archive-url=https://web.archive.org/web/20180617031356/https://www.virgintrains.co.uk/about/media-room#/pressreleases/we-re-looking-to-build-on-the-retention-of-train-franchise-864723 |url-status=live}} The 21 nine-car units each had one first class carriage converted to standard class.{{cite mailing list |title=Pendolino Coach G Conversions |publisher=Virgin Trains |mailing-list=The Red Letter |via=Newsweaver |date=15 June 2015 |url=https://virgintrains.newsweaver.com/newsletter/14vr9jthtbj?a=1&p=48878346&t=23808745 |access-date=13 November 2019 |url-status=live |archive-url=https://web.archive.org/web/20180328231214/https://virgintrains.newsweaver.com/newsletter/14vr9jthtbj?a=1&p=48878346&t=23808745 |archive-date=28 March 2018 }}{{cite press release |title=More Seats for Virgin Trains Pendolino Fleet |publisher=Virgin Trains |via=Mynewsdesk |date=10 April 2015 |url=http://www.mynewsdesk.com/uk/virgintrains/pressreleases/more-seats-for-virgin-trains-pendolino-fleet-1141221 |url-status=live |archive-url=https://web.archive.org/web/20180328231734/http://www.mynewsdesk.com/uk/virgintrains/pressreleases/more-seats-for-virgin-trains-pendolino-fleet-1141221 |archive-date=28 March 2018 }}{{cite press release |url=https://www.gov.uk/government/news/better-journeys-for-passengers-on-the-west-coast-main-line |title=Better journeys for passengers on the West Coast Main Line |date=19 June 2014 |access-date=19 June 2014 |publisher=Department for Transport |url-status=live |archive-url=https://web.archive.org/web/20140706183131/https://www.gov.uk/government/news/better-journeys-for-passengers-on-the-west-coast-main-line |archive-date=6 July 2014 |via=gov.uk}} This work was completed by September 2015.{{cite web |title=Virgin trains adds 2,100 seats to its West Coast Main Line Pendolino fleet |url=http://www.railwaystrategies.co.uk/article-page.php?contentid=22828&issueid=667 |website=Railway Strategies |access-date=24 August 2016 |url-status=live |archive-url=https://web.archive.org/web/20160826093824/http://www.railwaystrategies.co.uk/article-page.php?contentid=22828&issueid=667 |archive-date=26 August 2016}}

In its successful submission to operate services from London Euston to {{stnlnk|Blackpool North}}, Alliance Rail Holdings proposed purchasing four Class 390s for entry into service in 2018. However, as the 390s no longer met crashworthiness standards for new trains, a derogation would have been required.{{cite magazine |date=February 2017 |title=HSTs for Alliance Rail as Pendolino plans face difficulties |magazine=Today's Railways UK |location=Sheffield |publisher=Platform 5 Publishing |issue=182 |page=14 |issn=1750-6905}} With Alliance Rail not able to obtain this, in June 2017 it dropped its plans to purchase 390s.{{cite magazine |date=19 July 2017 |title=Alliance drops Pendolino plan as Southampton paths identified |url=http://www.railwaygazette.com/news/single-view/view/alliance-drops-pendolino-plan-as-southampton-paths-identified.html |magazine=Railway Gazette International |location=Sutton |publisher=DVV Media Group |issn=0373-5346 |archive-url=https://web.archive.org/web/20170619172132/http://www.railwaygazette.com/news/single-view/view/alliance-drops-pendolino-plan-as-southampton-paths-identified.html |archive-date=19 June 2017}}

In December 2019, all 56 trains transferred to Avanti West Coast, operators of the new West Coast Partnership.{{cite news |author1=FirstGroup plc |author2=Trenitalia UK |title=FirstGroup and Trenitalia Welcome West Coast Partnership Award |url=https://www.londonstockexchange.com/exchange/news/market-news/market-news-detail/FGP/14187853.html |access-date=4 December 2022 |publisher=London Stock Exchange |date=14 August 2019 |archive-url=https://web.archive.org/web/20190814121924/https://www.londonstockexchange.com/exchange/news/market-news/market-news-detail/FGP/14187853.html |archive-date=14 August 2019 |url-status=dead}} A major interior refurbishment of the fleet commenced in 2021, involving the replacement of all carpeting and standard-class seats, installation of power sockets at every seat, provision of more luggage space in second class, refitting of the onboard shop, installation of new lighting and the reupholstering of existing seats in first and standard premium classes.{{Cite web |date=22 July 2021 |title=Avanti West Coast and Alstom start £117m Pendolino upgrade project in Widnes |url=https://www.railadvent.co.uk/2021/07/avanti-west-coast-and-alstom-start-117m-pendolino-upgrade-project-in-widnes.html |access-date=24 July 2021 |website=RailAdvent |archive-date=24 July 2021 |archive-url=https://web.archive.org/web/20210724194523/https://www.railadvent.co.uk/2021/07/avanti-west-coast-and-alstom-start-117m-pendolino-upgrade-project-in-widnes.html |url-status=live}}{{cite news |last1=Clinnick |first1=Richard |title=Alstom begins Avanti West Coast Pendolino refurbishment |url=https://www.railjournal.com/fleet/alstom-begins-avanti-west-coast-pendolino-refurbishment/ |access-date=4 December 2022 |work=International Railway Journal |publisher=Simmons-Boardman Publishing |date=22 July 2021 |location=Falmouth |url-access=registration |archive-date=4 December 2022 |archive-url=https://web.archive.org/web/20221204104829/https://www.railjournal.com/fleet/alstom-begins-avanti-west-coast-pendolino-refurbishment/ |url-status=live}}{{cite news |author1=First Trenitalia West Coast Rail |title=Refurbished Pendolinos return to the rails as part of UK's biggest ever train upgrade |url=https://www.firstgroupplc.com/news-and-media/latest-news/2022/25042022.aspx |access-date=4 December 2022 |publisher=FirstGroup plc |date=25 April 2022 |archive-url=https://web.archive.org/web/20220425163103/https://www.firstgroupplc.com/news-and-media/latest-news/2022/25042022.aspx |archive-date=25 April 2022 |location=Aberdeen |url-status=live}} Additionally, one first-class coach in each of the 35 eleven-car 390/1 units was converted to standard class in order to provide additional capacity. The refurbishment programme cost £117 million and ran until 2024, with the work being performed by Alstom at Widnes, in Cheshire.

The first of the refurbished units returned to service on 25 April 2022. The refurbishment has resulted in a modest increase in capacity on the 11-car sets because of the conversion of coach G from first class to standard class. The result, once adjustments for the new standard class seats are taken into account, is an additional 64 standard class seats and a loss of 46 first class seats, for a new total capacity of 607 seats.{{Cite web |date=February 2022 |title=Pendolino Seating Plan - Current (Feb 2022) |url=https://www.avantiwestcoast.co.uk/-/media/files/seating-plan-2022/pendolino-seating-plan-current-2022.pdf |archive-url=https://web.archive.org/web/20220521041531/https://www.avantiwestcoast.co.uk/-/media/files/seating-plan-2022/pendolino-seating-plan-current-2022.pdf |archive-date=21 May 2022 |access-date=10 December 2023 |website=Avanti West Coast}}{{Cite web |date=February 2022 |title=Pendolino Seating Plan - Refurbished (Feb 2022) |url=https://www.avantiwestcoast.co.uk/-/media/documents/pendolino-seating-plan-refurbed-02-22.pdf |archive-url=https://web.archive.org/web/20220521041543/https://www.avantiwestcoast.co.uk/-/media/documents/pendolino-seating-plan-refurbed-02-22.pdf |archive-date=21 May 2022 |access-date=10 December 2023 |website=Avanti West Coast}}

All units were delivered in Virgin Trains livery of silver bodysides with black areas around the windows, red roofs and red cab-sides with the red areas on the cabs separated from the silver with a curved white band. Doors were originally painted with grey and white stripes. These were re-vinyled in plain grey in 2015.

From September 2017 onwards, the fleet was repainted by Alstom in Widnes into a new livery known as Flowing Silk, featuring plain white bodysides, black roofs and a vinyl applied red swoosh around the driving cab intended to visually represent a moving piece of silk.{{cite web |date=18 September 2017 |title=Virgin Trains' Pendolino has been given a new look |url=https://www.globalrailwayreview.com/news/62566/virgin-trains-pendolino-new-look/ |access-date=13 November 2019 |website=Global Railway Review |publisher=Russell Publishing |location=Brasted, Kent |archive-date=25 July 2019 |archive-url=https://web.archive.org/web/20190725172553/https://www.globalrailwayreview.com/news/62566/virgin-trains-pendolino-new-look/ |url-status=live}}{{Cite press release |url=https://www.virgintrains.co.uk/about/media-room#/pressreleases/new-lick-of-paint-for-virgin-trains-pendolino-2150541 |title=New lick of paint for Virgin Trains' |publisher=Virgin Trains |date=16 September 2017 |access-date=5 May 2018 |archive-date=17 June 2018 |url-status=live |archive-url=https://web.archive.org/web/20180617031356/https://www.virgintrains.co.uk/about/media-room#/pressreleases/new-lick-of-paint-for-virgin-trains-pendolino-2150541}} The livery was designed to use neutral colours at the behest of the Department for Transport to allow for an easier rebranding.{{cite magazine |date=November 2017 |title=New livery for Virgin |magazine=Today's Railways UK |location=Sheffield |publisher=Platform 5 Publishing |issue=191 |page=70 |issn=1475-9713}} The first unit to wear this livery was 390010.{{cite magazine |date=18 September 2017 |title=Virgin Trains' first repainted Pendolino back in traffic |url=https://www.railmagazine.com/news/network/virgin-trains-first-repainted-pendolino-back-in-traffic |magazine=Rail |location=Peterborough |publisher=Bauer Consumer Media |issue=836 |page=12|issn=0953-4563 |access-date=13 November 2019 |archive-date=13 November 2019 |archive-url=https://web.archive.org/web/20191113104302/https://www.railmagazine.com/news/network/virgin-trains-first-repainted-pendolino-back-in-traffic |url-status=live}} All of the nine-car units were repainted with last to be treated in August 2018, with repaints then commencing on the 11-car units. The final unit to receive the full Flowing Silk livery did so in August 2019. Subsequent repaints omitted all Virgin branding in preparation for the end of the franchise in December 2019.{{cite magazine |date=25 September 2019 |title=Naked Virgin Pendolino enters traffic |magazine=Rail |location=Peterborough |publisher=Bauer Consumer Media |issue=888 |page=31 |issn=0953-4563}}

{{Wide image|Virgin Class 390 1 1st Livery.png|x37px|Illustration of a Virgin Trains Class 390/1 unit in its original livery}}

{{Wide image|Virgin Class 390 1 2nd Livery.png|x37px|Illustration of a Virgin Trains Class 390/1 unit in Flowing Silk livery}}

{{Wide image|Avanti Class 390 1.png|x37px|Illustration of an Avanti West Coast Class 390/1 unit}}

All 53 of the original units were given cast nameplates in a standard style bearing the word Pendolino on the top of each name although several units were subsequently renamed with similar replacement cast nameplates being fitted. New cast names were applied to the additional four units after they had initially entered service without names.

Cast nameplates were removed from each unit when they were repainted into Flowing Silk in 2017{{ndash}}2018 and most of the Virgin-prefixed names have not been reapplied. However, those named after places, people and events have generally had the name reapplied in the form of a vinyl sticker.{{cite web |last1=Penn |first1=Chris |title=Our Named Trains |url=https://www.avantiwestcoast.co.uk/travel-information/onboard/about-our-trains/named-trains |website=Avanti West Coast |access-date=28 July 2024 |ref=AWC Named Units}}

{{reflist}}

{{Commons category|British Rail Class 390}}

• {{cite magazine|title=Class 390 extension programme enters its final stages|magazine=Rail|page=33|issue=710|date=28 November – 11 December 2012|location=Peterborough|publisher=Bauer|issn=0953-4563|oclc=49953699}}

{{high-speed rail}}

{{Pendolino}}

{{British Rail EMU}}

390

Category:Tilting trains

Category:Pendolino

Category:High-speed trains of the United Kingdom

Category:Train-related introductions in 2002

Category:Virgin Trains

Category:25 kV AC multiple units

Category:Passenger trains running at least at 200 km/h in commercial operations