Comparison of help desk issue tracking software
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This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.
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! System ! Creator ! License ! Implementation language(s) ! Back end ! Launch Date |
| Faveo Helpdesk
| Ladybird Web Solution | Proprietary | PHP | MySQL | 2015 |
| GLPI
| INDEPNET | GPL | PHP | MySQL | 2003 |
| HEAT
| FrontRange Solutions | Proprietary | .NET | Microsoft SQL Server, Oracle | 1990 |
| Jira Service Management
| Proprietary, Free for non-commercial use; hosted & on-premises | Java | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2003 |
| OTRS
| OTRS | Proprietary | Perl | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2001 |
| [https://osticket.com/ osTicket]
| osTicket | GPL | PHP | MySQL | 2003 |
| Znuny
| Znuny GmbH | GPL-3.0 | Perl | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2021 |
| Request Tracker
| Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle | 1999-10-13 |
| Roundup
| Roundup-Team | Python | MySQL, PostgreSQL, SQLite, Berkeley DB | 2001-08-18 |
| Spiceworks
| Spiceworks IT Software | Proprietary; free for use | Ruby | sqlite | 2006 |
| Supportworks
| Hornbill Systems | Proprietary | Visual C++ and PHP | Microsoft SQL Server, MySQL, Oracle, Sybase | 1994 |
| SysAid
| SysAid Technologies | Proprietary | MySQL, Derby, Oracle, Microsoft SQL Server | 2002 |
| Tracker
| Automation Centre | Proprietary | Groupware, requires Lotus Notes | 2001 |
| TrackerSuite.Net
| Automation Centre | Proprietary | C# | 2006 |
| Trac
| Edgewall Software | Python | MySQL, PostgreSQL | 2004 |
| Zammad
| Zammad GmbH | AGPL v3 | Ruby | MySQL, PostgreSQL | 2016 |