Interactive Intelligence

The company's core product offering was the Interaction Center Platform, which centralized multi-channel business interactions and business processes. This platform could be delivered as either a premises or hosted cloud computing offering. In addition to its software, the company provided add-on professional services, support, and education for its product line.{{cite web | url=https://www.gartner.com/doc/335817/interactive-intelligence-customer-interaction-center | archive-url=https://web.archive.org/web/20170322111907/https://www.gartner.com/doc/335817/interactive-intelligence-customer-interaction-center | url-status=dead | archive-date=March 22, 2017 | title=Interactive Intelligence Customer Interaction Center | first=Rich | last=Costello | work=Gartner | date=April 23, 2004}} The company had partnerships with Hewlett-Packard, IBM, Microsoft, Polycom, and Salesforce.com.

Genesys developed a customer experience platform portfolio from Interactive Intelligence technology. PureCloud is a contact center as a service (CCaaS) cloud platform that manages customer communication with comprehensive features. PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. PureEngage is an omnichannel customer engagement for large organizations.

In October 1994, Donald E Brown founded Interactive Intelligence in Indianapolis, Indiana.

In 1995, Brown became the president and chief executive officer of the company.

By 1997, the company was the first to market an all-in-one customer engagement software suite.{{cn|date=June 2024}}

In September 1999, during the dot-com bubble, the company became a public company via an initial public offering that raised $29 million and its stock price rose 141% on its first day of trading.{{cite news | url=https://www.cnet.com/news/interactive-intelligence-makes-brilliant-debut/ | title=Interactive Intelligence makes brilliant debut | work=Cnet}}{{cite news | url=https://www.nasdaq.com/markets/ipos/company/interactive-intelligence-inc-11800-5551 | title=INTERACTIVE INTELLIGENCE INC (ININ) IPO | publisher=NASDAQ}}

In 2007, the company developed and cloud computing solutions for contact centers.{{cite news | url=http://www.tmcnet.com/channels/voip-contact-center/articles/6720-interactive-intelligence-offers-alternative-saas-point-solution-headaches.htm | title=Interactive Intelligence Offers Alternative To SaaS Point Solution Headaches | first=Tracey E. | last=Schelmetic | work=TMCnet | date=May 8, 2007}}

In May 2009, the company acquired AcroSoft, a provider of insurance content management solutions.{{cite press release | url=https://www.businesswire.com/news/home/20090518005669/en/Interactive-Intelligence-Acquires-AcroSoft-Corp. | title=Interactive Intelligence Acquires AcroSoft Corp. | publisher=Business Wire | date=May 18, 2009}}

In October 2010, the company acquired Latitude Software, a debt collection software and services provider, for $14 million in cash.{{cite press release | url=https://www.businesswire.com/news/home/20101005006057/en/Interactive-Intelligence-Acquires-Latitude-Software | title=Interactive Intelligence Acquires Latitude Software | publisher=Business Wire | date=October 5, 2010}}{{cite news | url=https://techcrunch.com/2010/10/05/interactive-intelligence-buys-latitude-software-for-14-million-in-cash/ | title=Interactive Intelligence Buys Latitude Software For $14 Million In Cash | work=TechCrunch | date=October 5, 2010}}

In March 2011, the company acquired Agori Communications, a German-based reseller of its multichannel contact center solutions.{{cite press release | url=https://www.businesswire.com/news/home/20110301005476/en/CORRECTING-REPLACING-Interactive-Intelligence-Acquires-Agori-Communications | title=Interactive Intelligence Acquires Agori Communications | publisher=Business Wire | date=March 1, 2011}}

In July 2011, the company acquired CallTime, an Australian-based reseller.{{cite press release | url=https://www.businesswire.com/news/home/20110705005275/en/Interactive-Intelligence-Acquires-CallTime-Solutions | title=Interactive Intelligence Acquires CallTime Solutions | publisher=Business Wire | date=July 5, 2011}}

In August 2012, the company acquired Bay Bridge Decision Technologies, a developer of capacity planning and strategic analysis technology.{{cite press release | url=https://www.businesswire.com/news/home/20120809006102/en/Interactive-Intelligence-Acquires-Bay-Bridge-Decision-Technologies | title=Interactive Intelligence Acquires Bay Bridge Decision Technologies | publisher=Business Wire | date=August 9, 2012}}

In April 2014, the company acquired OrgSpan, a software development company focused on social and business communication.{{cite news | url=https://www.newsobserver.com/news/business/article10322630.html | title=Durham's OrgSpan is being acquired | first=David | last=Ranii

| work=The News & Observer | date=April 17, 2014}}

In December 2015, the company acquired Customer 360, based in Mumbai, for around $10 million.{{cite news | url=https://economictimes.indiatimes.com/small-biz/startups/nasdaq-listed-interactive-intelligence-buys-customer360/articleshow/50115533.cms | title=Nasdaq-listed Interactive Intelligence buys Customer360 | first=J | last=Vignesh | work=The Economic Times | date=December 10, 2015}}

In May 2016, the company sold Acrosoft to Hyland Software.{{cite news | url=https://www.crainscleveland.com/article/20160523/NEWS/160529941/hyland-software-buys-acrosoft-from-interactive-intelligence | title=Hyland Software buys AcroSoft from Interactive Intelligence | first=Chuck | last=Soder | work=Crain Communications | date=July 22, 2017}}

In August 2016, after the company put itself up for sale, Genesys agreed to acquire the company for $1.4 billion.{{cite news | url=https://www.bloomberg.com/news/articles/2016-08-31/genesys-agrees-to-buy-interactive-intelligence-for-1-4-billion | title=Genesys to Buy Interactive Intelligence in $1.4 Billion Deal | first1=Amy | first2=Thomson | last1=Melissa | last2=Mittelman | work=Bloomberg L.P | date=August 31, 2016}}{{cite news | url=https://www.wsj.com/articles/call-center-software-providers-genesys-interactive-intelligence-to-merge-1472649084 | title=Call-Center Software Providers Genesys, Interactive Intelligence to Merge | first=Joshua | last=Jamerson | work=The Wall Street Journal | date=August 31, 2016}}{{cite news | url=https://www.bizjournals.com/triangle/blog/techflash/2016/08/interactive-intelligence-sold-for-1-4.html | title=Interactive Intelligence sold for $1.4B | first=Lauren K. | last=Ohnesorge | work=American City Business Journals | date=August 31, 2016}} The acquisition was completed in December 2016 and all of the company's products and services were integrated with those of Genesys.{{cite press release | url=https://www.prnewswire.com/news-releases/genesys-completes-acquisition-of-interactive-intelligence-to-create-worlds-leading-omnichannel-customer-experience-solutions-company-300371876.html | title=Genesys Completes Acquisition of Interactive Intelligence to Create World's Leading Omnichannel Customer Experience Solutions Company | publisher=PR Newswire | date=December 1, 2016}}

In 2010, the company formed Interactive Intelligence Foundation, a nonprofit organization focused on assisting at-risk students. The foundation raised funds to promote technology education for youth in Indiana and outside the United States.{{cite news | url=http://www.itnewsafrica.com/2010/12/interactive-intelligence-creates-charitable-foundation/ | title=Interactive Intelligence creates charitable foundation | work=IT News Africa | date=December 1, 2010}} It hosted an annual gala and silent auction as part of its fundraising activities.{{cite press release | url=https://www.businesswire.com/news/home/20130820005369/en/Interactive-Intelligence-Foundation-Host-Dinner-Auction-Gala-Fundraiser | title=Interactive Intelligence Foundation to Host Dinner-Auction Gala Fundraiser in Support of At-Risk Youth | publisher=Business Wire | date=August 20, 2013}}

The company was recognized as a "market leader" by industry analyst firms such as Datamonitor,{{cite web | url=http://callcenterinfo.tmcnet.com/analysis/articles/48496-contact-center-customers-rank-interactive-intelligence-first-unified.htm | title=Contact Center Customers Rank Interactive Intelligence First in Unified Communications | first=Susan J. | last=Campbell | work=Tmcnet | date=January 12, 2009}} Frost & Sullivan,{{cite press release | url=https://www.businesswire.com/news/home/20160908005052/en/Interactive-Intelligence-Receives-Frost-Sullivan%E2%80%99s-North-American | title=Interactive Intelligence Receives Frost & Sullivan's North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award | publisher=Business Wire | date=September 8, 2016}} and Gartner.{{cite web | url=https://www.gartner.com/doc/3716017/magic-quadrant-contact-center-infrastructure | title=Magic Quadrant for Contact Center Infrastructure, Worldwide | work=Gartner | date=May 16, 2017}}

The company was recognized on Software Magazine's Top 500 Software and Services Companies" list for 12 consecutive years.{{cite press release | url=https://www.businesswire.com/news/home/20121004005132/en/Interactive-Intelligence-Named-World%E2%80%99s-Top-500-Software | title=Interactive Intelligence Named among World's Top 500 Software and Service Providers | publisher=Business Wire | date=October 4, 2012}}

In 2011, the company was ranked 8th on Forbes list of America's 100 Best Small Companies.{{cite news | url=https://www.forbes.com/companies/interactive-intelligence/ | title=Forbes: America's 100 Best Small Companies | work=Forbes | date=November 2011}}

The acquisition of the company by Genesys in 2016 was noted as the largest tech-company acquisition in Indiana since 2013.{{cite news | url=https://www.ibj.com/articles/62484-defining-techs-many-facets | title=CEO PERSPECTIVE: Defining tech's many facets | first=Mike | last=Langellier | work=American City Business Journals | date=February 11, 2017}}

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