Netcracker Technology
{{Short description|IT solutions company offering various OSS and BSS products/services to telecom companies}}
{{Use mdy dates|date=July 2024}}
{{Infobox company
| name= Netcracker Technology
| logo= Netcracker-logo.png
| logo_caption= Logo since 2019
| type= Subsidiary (2008)
| ISIN=
| industry= {{Unbulleted list
}}
| genre= {{Unbulleted list
| Business Support System (BSS)
| Operations Support System (OSS)
}}
| founded= {{Start date and age|1993}} in Waltham, Massachusetts
| founder= {{Unbulleted list
|Bonnie Ward
|Michael Feinberg
}}
| hq_location_city= Waltham, Massachusetts
| hq_location_country= United States
| area_served= Worldwide
| num_locations=
| num_locations_year=
| key_people= {{Unbulleted list
|Andrew Feinberg (Chair & CEO){{Citation |title= NEC to acquire NetCracker for $300 million |last= Gross |first= Grant |url= https://www.computerworld.com/article/1320113/nec-to-acquire-netcracker-for-300-million.html |date= June 29, 2008 |access-date= July 10, 2024 |website= Computerworld}}
| Kelly Thoms (CPO)
| Bob Titus (CTO)
| Frank DeTraglia (CCO)
}}
| products= OSS/BSS Software for CSPs
| services= {{Unbulleted list
| Operations & Maintenance
| Software Delivery
}}
| num_employees_year= 2023
| parent= NEC Corporation (2008 {{En dash}} present)
| website= {{Official URL}}
| footnotes=
}}
Netcracker Technology Corporation, a wholly owned subsidiary of NEC Corporation, is an American-based multinational telecommunications technology company headquartered in Waltham, Massachusetts. The company specializes in software products and professional services for communications service providers (CSPs) and cable providers. Products and services include business support system (BSS) and operational support systems (OSS) software and services.
History
Founded in 1993, the company provides full-stack OSS/BSS software and services to communications service providers.{{Citation |url= https://pitchbook.com/profiles/company/94460-59 |title= Netcracker Technology |access-date= August 28, 2024 |website= PitchBook}} Netcracker has since expanded into cloud-native, microservices-based software, virtualization, automation, generative artificial intelligence (GenAI) and Digital Satellite Service support software.
On October 21, 2008, NEC Corporation acquired Netcracker for about {{currency|300 million|USD|passthrough=yes}} making it a wholly owned subsidiary of NEC.{{Citation |title= NEC Acquires Netcracker Technology |url= https://mergr.com/nec-acquires-netcracker-technology |access-date= July 6, 2024 |website= Mergr.com}}{{Citation |title= Netcracker Technology |url= https://www.cleverism.com/company/netcracker-technology/ |website= Cleverism.com|date= October 11, 2016 }}
=Acquisitions=
- 2004 {{En dash}} Firma AVD, a company headquartered in Moscow specializing in system integration, business process engineering and IT consulting.{{Citation |url= https://pitchbook.com/profiles/company/185740-93#overview |title= Firma AVD |access-date= August 29, 2024 |website= PitchBook}}{{Citation |url= https://www.thefreelibrary.com/NetCracker+acquires+professional+services+firm+Firma+AVD.-a0124180972 |title= NetCracker acquires professional services firm Firma AVD |access-date= August 29, 2024 |website= TheFreeLibrary}}
- 2011 {{En dash}} Subex's activation business, including Subex's NetProvision, NetOptimizer, Vector products and associated business.{{cite web |title= NetCracker acquisition sees Subex bidding farewell to Syndesis |last= Dye |first= Mark |url= https://www.vanillaplus.com/2011/09/20/1447-netcracker-acquisition-sees-subex-bidding-farewell-to-syndesis/ |website= Vanilla+ |date= September 20, 2011 |access-date= July 10, 2024 |quote= The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.}}{{Citation |title= Subex sells service fulfilment business to NetCracker |last= Middleton |first= James |url= https://www.telecoms.com/5g-6g/subex-sells-service-fulfilment-business-to-netcracker#close-modal |date= September 21, 2011 |access-date= July 10, 2024 |website= Telecoms.com}}{{Citation |title= Netcracker Announces Agreement to Acquire Subex's Activation Business |url= https://www.businesswire.com/news/home/20110919006882/en/NetCracker-Announces-Agreement-Acquire-Subex%E2%80%99s-Activation-Business |date= September 19, 2011 |access-date= July 5, 2024 |website= BusinessWire.com}}
- 2012 {{En dash}} Global Information Management division of Convergys{{Citation |title= NEC Announces Agreement to Acquire Convergys' Global Information Management (IM) Business, a Leader in Business Support Systems (BSS) |url= https://www.nec.com/en/press/201203/global_20120322_02.html |date= March 22, 2012 |access-date= July 10, 2024 |website= NEC.com}}{{Citation |title= NEC Completes Acquisition of Convergys Corporation's Information Management (IM) Business |url= https://www.nec.com/en/press/201205/global_20120517_02.html |date= May 16, 2012 |access-date= July 10, 2024 |website= NEC.com}}{{Citation |title= NEC wraps up its purchase of Convergys' IM business |last= Buckley |first= Sean |url= https://www.fierce-network.com/telecom/nec-wraps-up-its-purchase-convergys-im-business |date= May 17, 2012 |access-date= July 10, 2024 |website= Fierce Network}}
- 2016 {{En dash}} CoralTree Systems, a systems integrator and service provider{{Citation |title= Netcracker Acquires CoralTree Systems |url= https://www.capacitymedia.com/article/29ot865vu8akt0jzxlyps/news/netcracker-acquires-coraltree-systems |website= CapacityMedia.com |date= July 13, 2016 |access-date= July 10, 2024}}{{Citation |title= Netcracker Acquires CoralTree Systems |url= http://www.businesswire.com/news/home/20160712006099/en/Netcracker-Acquires-CoralTree-Systems |website= BusinessWire.com |date= July 12, 2016 |access-date= July 5, 2024}}
=Enhanced Security Plan Agreement=
On December 11, 2017, the United States Department of Justice announced in a press release a mutual agreement was reached with Netcracker regarding enhanced security protocols in software development.{{Citation |url= https://www.justice.gov/opa/pr/national-security-division-announces-agreement-netcracker-enhanced-security-protocols |title= National Security Division Announces Agreement with Netcracker for Enhanced Security Protocols in Software Development |website= Justice.gov |date= December 11, 2017 |access-date= August 30, 2024}} One primary finding that led to the agreement was Netcracker's use of a global technical workforce creating concerns for security of sensitive individual data, sensitive network data, and domestic communications infrastructure. This concern was considered critical in light of "the cyber threat posed by foreign government agencies and cyber criminals". The agreement would enhance security of U.S. telecommunications networks limiting information sent to, stored in, or accessed from overseas locations. Under the non-prosecution and security agreement,{{Citation |url= https://www.justice.gov/media/924701/dl?inline |format= PDF |title= Netcracker Technology Corporation Non-Prosecution and Security Agreement |date= December 6, 2017 |access-date= September 5, 2024}} Netcracker would designate a Security Director and create/implement a security policy detailing specific procedures to comply with the plan.{{Citation |url= https://www.justice.gov/file/1017066/dl |format= PDF |title= Enhanced Security Plan for U.S.-Based Customers' Domestic Communications Infrastructure |website= Justice.gov |access-date= August 30, 2024}} By September 2024, Netcracker had become a member of the United States Communications Sector Coordinating Council,{{Citation |url= https://www.comms-scc.org/membership-2/ |title= Membership |website= Communications-SCC.org |access-date= September 18, 2024}}
Products and Services
{{More citations needed section|date=September 2024}}
As a software engineering company, Netcracker offers network optimization for communications and operations. Globally, Netcracker provides the following products and services to more than 280 communications service provider and cable provider customers.{{Citation |url= https://6sense.com/tech/unified-communications/netcracker-market-share |title= Netcracker |website= 6Sense |access-date= August 30, 2024 |quote= Around the world in 2024, over 287 companies have started using Netcracker as Unified Communications tool}}{{Citation |url= https://www.silver-peak.com/company/tech-partners/nfv/necnetcracker |title= Technology Alliances NFV - NEC/Netcracker |website= SilverPeak |date= July 11, 2017 |access-date= August 30, 2024 |quote= ...a forward-looking software company, offering mission-critical solutions to service providers around the globe}}
=Products=
- Cloud services
- Customer Engagement (customer experience and service-related transitions)
- Digital OSS/BSS{{Citation |url= https://appsource.microsoft.com/en-us/product/web-apps/netcrackertechnology1583914445588.5678?tab=overview |title= Digital OSS by NetCracker Technology - Driving Operations in a Digital World |website= Microsoft AppSource |access-date= August 30, 2024 |quote= Netcracker Digital OSS utilizes a microservices-based, cloud-native architecture}}
=Managed Services=
- Support and maintenance
- Cloud Operations
- Business Process outsourcing
=Professional Services=
- Business & Technology Consulting
- End-to-End Program Delivery
- DevOps Enablement
- Security services
- Training Services
Achievements
=Patents=
A search of patents where Netcracker Technology Corporation is the "assignee" reveals the company holds several patents, including:
See also
{{Portalbar|Companies|Telecommunication|Technology}}
External links
{{Official website}}
References
{{Reflist}}
{{NEC Corporation|state=collapsed}}
{{DEFAULTSORT:Netcracker}}
Category:Companies established in 1993
Category:Software companies established in 1993
Category:Software companies of the United States
Category:Software companies based in Massachusetts
Category:Business software companies
Category:Networking software companies
Category:Telecommunications systems
Category:Information technology company headquarters in the United States
Category:International information technology consulting firms
Category:American subsidiaries of foreign companies
Category:Multinational companies headquartered in the United States