ANZ (bank)

File:SLNSW 479534 31 English Scottish and Australian Chartered Bank SH 186.jpg

The Bank of Australasia was founded in London in 1835. Its first branch was opened in Sydney on 14 December 1835. It combined with the Cornwall Bank, which was formed in Launceston, Van Diemens Land in 1828.{{Cite news|title=Born Here|url = http://nla.gov.au/nla.news-article51945316|newspaper=The Examiner |location=Launceston, Tas. |date=13 July 1935 |access-date=12 July 2014 |page=8|edition=DAILY|via=National Library of Australia}} In 1837, Union Bank of Australia was established in London by a group of people including banker George Fife Angas.Fernandes, C. Island Off the Coast of Asia: Instruments of statecraft in Australian foreign policy (Melbourne: Monash University Publishing, 2018), 13–14.{{Cite news|title = Prospectus of the Union Bank of Australia, About to be Established in Londone|url = http://nla.gov.au/nla.news-article32158509|newspaper = The Sydney Monitor|date = 1 January 1838|access-date = 2016-02-14|pages = 2}}{{Cite news|title = The New Bank|url = http://nla.gov.au/nla.news-article203146240|newspaper = The True Colonist|date = 15 December 1837|access-date = 2016-02-14|pages = 6}} The English, Scottish & Australian Bank (ES&A) was established in London in 1852, and opened its first Australian branch in Sydney in 1853. The ES&A bank took over the Commercial Bank of Tasmania and the London Bank of Australia in 1921 and the Royal Bank of Australia in 1927.

In 1951, the Bank of Australasia merged with Union Bank of Australia to form the Australia and New Zealand Bank (ANZ Bank).{{Cite web|title = October first 1951 : Australia and New Zealand Bank Limited in which are merged the Bank of Australasia and the Union Bank of Australia Limited. – Version details – Trove|url = http://trove.nla.gov.au/work/21716126?q&versionId=26093493|website = trove.nla.gov.au|access-date = 2016-02-14}} In 1963, the first computer systems established in new data processing centre in Melbourne, Australia. In 1966, ANZ began operations in Honiara, Solomon Islands. In 1968, ANZ opened an office in New York, US. In 1969, ANZ established a representative office in Tokyo, Japan.

On 1 October 1970, ANZ merged with the English, Scottish & Australian Bank to form the present organisation, Australia & New Zealand Banking Group.{{Cite news|title = 1 October as merger date of ANZ and ES'A|url = http://nla.gov.au/nla.news-article110460206|newspaper =Canberra Times|date = 11 September 1970|access-date = 2016-02-14|pages = 16}} That same year, the bank began operating in Vanuatu. In 1976, ANZ (PNG) was established. In 1977, ANZ transferred its incorporation from the UK to Australia. In 1979, ANZ acquired the Bank of Adelaide.

In 1980, the Singapore and New York representative offices upgraded to branch status. In 1984, ANZ purchased Grindlays Bank.{{Cite news|title = Shareholders approve takeover of Grindlays|url = http://nla.gov.au/nla.news-article127217606|newspaper = The Canberra Times|date = 3 August 1984|access-date = 2016-02-14|pages = 14}}{{Cite news|title = ANZ goes international|url = http://nla.gov.au/nla.news-article122517383|newspaper = The Canberra Times|date = 20 June 1985|access-date = 2016-02-14|pages = 20}} In 1985, ANZ acquired Barclays' operations in Fiji and Vanuatu. That same year, the bank received a full commercial banking licence and opened a branch in Frankfurt, Germany, and announced ANZ Singapore. In 1988, ANZ opened branches in Rarotonga, Cook Islands and Paris, France. In 1989, ANZ purchased PostBank from New Zealand Government.{{Cite news|title = Business and investment ANZ picks up NZ bank for $494m|url = http://nla.gov.au/nla.news-article102039048|newspaper = The Canberra Times|date = 22 December 1988|access-date = 2016-02-14|pages = 13}}

During the 1990s, the Australia and New Zealand Banking Group acquired several banks. In 1990, this included National Mutual Royal Bank in March{{Cite web|title=ANZ, National Mutual Create $170BN Giant|url=https://www.afr.com/politics/anz-national-mutual-create-170bn-giant-19900329-k3v0p|date=1990-03-29|website=Australian Financial Review|language=en|access-date=2020-05-11}} and the Town and Country Building Society in Western Australia in July.{{Cite web|title=ANZ Unit's Home Focus |url=https://www.afr.com/politics/anz-units-home-focus-19911002-k4muo|date=1991-10-02|website=Australian Financial Review|language=en|access-date=2020-05-11}} That same year, ANZ purchased Lloyd Bank's operations in Papua New Guinea{{Cite book|url=https://books.google.com/books?id=MW46DQAAQBAJ&pg=PA56|title=The Report: Papua New Guinea 2015|date=2016-09-17|publisher=Oxford Business Group|isbn=978-1-910068-36-6|pages=56|language=en}} and the Bank of New Zealand's operations in Fiji.{{Cite web|title=ANZ celebrates 135 years in Fiji and the Pacific|url=http://www.looppng.com/node/21573|last=Mou|first=Freddy|date=17 December 2015|website=Loop PNG|language=en|access-date=2020-05-11}}

In 1993, ANZ established new headquarters in Melbourne, Australia.{{Cite web|title=ANZ to sell its old Melbourne headquarters|url=https://www.commercialrealestate.com.au/news/anz-sell-old-melbourne-headquarters-24056/|date=16 April 2019|website=Commercial Real Estate|language=en-AU|access-date=2020-05-11}} They also opened new branches in Hanoi, Vietnam,{{Cite web|title=ANZ Vietnam unifies operations|url=http://www.vneconomictimes.com/article/banking-finance/anz-vietnam-unifies-operations|website=www.vneconomictimes.com|access-date=2020-05-11|archive-date=2 January 2021|archive-url=https://web.archive.org/web/20210102061418/https://webcache.googleusercontent.com/search?q=cache%3Ahttp%3A%2F%2Fwww.vneconomictimes.com%2Farticle%2Fbanking-finance%2Fanz-vietnam-unifies-operations|url-status=dead}} and Shanghai, China,{{Cite web|title=ANZ buys into Chinese bank|url=https://www.investordaily.com.au/news/25548-anz-buys-into-chinese-bank|archive-url=https://web.archive.org/web/20221111075656/https://www.investordaily.com.au/news/25548-anz-buys-into-chinese-bank|url-status=dead|archive-date=11 November 2022|last=Young|first=Victoria|date=22 November 2006|website=Investor Daily}} and began a joint venture with PT Panin Bank in Indonesia.{{Cite news|date=2010-05-19|title=UPDATE 1-Gunawan family to sell $1.4bln Bank Panin stake-sources|language=en|work=Reuters|url=https://www.reuters.com/article/bankpanin-idUSTOE64I04S20100519|access-date=2020-05-11}} That year they also began operating in Tonga and sold their Canadian operations acquired via the purchase of Grindlays Bank in 1984 to HSBC Bank Canada.

Throughout the late 1990s, ANZ opened new branches in several locations, including Manila, Philippines,{{Cite web|title=ANZ opens Manila branch|url=https://www.afr.com/politics/anz-opens-manila-branch-19951003-jl160|date=1995-10-03|website=Australian Financial Review|language=en|access-date=2020-05-11}} and Ho Chi Minh City, Vietnam.{{Cite web|title=ANZ plans a leading role in Vietnam|url=https://www.afr.com/politics/anz-plans-a-leading-role-in-vietnam-19960318-k6tuw|last=Cornell|first=Andrew|date=1996-03-18|website=Australian Financial Review|language=en|access-date=2020-05-11}} In 1997, John McFarlane was appointed chief executive officer{{Cite web|title=Westpac picks John McFarlane as new chairman to deal with money laundering scandal|url=https://www.abc.net.au/news/2020-01-23/westpac-new-chairman-john-mcfarlane/11891948|last=Ryan|first=Peter|date=2020-01-23|website=ABC News|language=en-AU|access-date=2020-02-21}} and the bank opened its Beijing branch.{{Cite web|title=CNN.com – ANZ quits bid for Thai bank stake – Jul. 25, 2003|url=http://edition.cnn.com/2003/BUSINESS/07/25/australia.anz.biz/index.html|website=CNN|access-date=2020-05-11}} In 1999, ANZ formed a strategic alliance with E*Trade Australia for online share trading{{Cite web|title=ANZ makes takeover bid for E*Trade Australia|url=https://www.itnews.com.au/news/anz-makes-takeover-bid-for-etrade-australia-73550|website=iTnews|access-date=2020-05-11}} and purchased Amerika Samoa Bank.{{cite web|title=FRB: Press Release – Approval of application of Australia & New Zealand Banking Group|url=http://www.federalreserve.gov/boarddocs/press/bhc/2000/20000807/|date=7 August 2000|publisher=Federal Reserve Board|access-date=17 November 2011}}

In 2000, ANZ sold its Grindlays businesses in the Middle East and South Asia, and associated Grindlays Private Banking business to Standard Chartered.{{Cite news|last=Treanor|first=Jill|date=2000-04-28|title=Standard Chartered snaps up Grindlays|language=en-GB|work=The Guardian|url=https://www.theguardian.com/business/2000/apr/28/15|access-date=2020-05-11|issn=0261-3077}} In 2001, ANZ opened branches in Timor Leste{{Cite web|title=ANZ celebrates 135 years in Fiji and the Pacific|url=http://www.looppng.com/node/21573|last=Mou|first=Freddy|date=17 December 2015|website=Loop PNG|language=en|access-date=2020-02-28}} and began offering credit card services in Hong Kong.{{Cite web|title=ANZ charges credit-card market with low entry at platinum level|url=https://www.scmp.com/article/343085/anz-charges-credit-card-market-low-entry-platinum-level|date=2 April 2001|website=South China Morning Post|language=en|access-date=2020-05-11}} In 2002, ANZ formed a joint venture with ING Group for wealth management and life insurance business in Australia and New Zealand.{{Cite web|title=ING To Sell Joint Venture To ANZ For Euro 1.1 Bln – Update|url=https://www.rttnews.com/1076640/ing-to-sell-joint-venture-to-anz-for-euro-1-1-bln-update.aspx|website=RTTNews|language=en-US|access-date=2020-05-11}} The next year, ANZ acquired the National Bank of New Zealand.{{Cite news|date=2005-09-30|title=ANZ and ING expand joint venture to New Zealand|language=en-NZ|work=New Zealand Herald|url=https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10348014|access-date=2020-05-11|issn=1170-0777}}

In 2005, ANZ established the ANZ Royal Bank in Cambodia, a joint venture with the Cambodian-based Royal Group company.{{Cite web|title=ANZ Sees Further Restructuring of ASEAN Businesses|url=https://thediplomat.com/2014/03/anz-sees-further-restructuring-of-asean-businesses/|last=Hunt|first=Luke|website=The Diplomat|language=en-US|access-date=2020-05-11}}{{Cite web|title=ANZ to sell 55% stake in Cambodian bank to Japan's J Trust|url=https://www.spglobal.com/marketintelligence/en/news-insights/trending/l0r0wuv1qekizgi5aiwfdg2|website=S&P Global|language=en-us|access-date=2020-05-11}} In 2006, ANZ announced a new world headquarters in the Melbourne Docklands{{Cite web|title=ANZ to build Australia's biggest office building – ABC News|url=https://www.abc.net.au/news/2006-09-27/anz-to-build-australias-biggest-office-building/1272508|date=2006-09-27|website=ABC News|language=en-AU|access-date=2020-05-11}} and invested in the Bank of Tianjin, China.{{Cite web|title=ANZ invests A$126 million in Bank of Tianjin|url=https://www.scoop.co.nz/stories/BU1011/S00404/anz-invests-a-126-million-in-bank-of-tianjin.htm|date=15 November 2010|website=Scoop|access-date=2020-05-11}} In 2007, ANZ acquired E*Trade Australia and Citizen Securities Bank in Guam.{{cite web|title=Archived copy|url=http://www.anz.com/australia/support/library/mr/mr20070516.pdf|url-status=dead|archive-url=https://web.archive.org/web/20070928145429/http://www.anz.com/australia/support/library/mr/mr20070516.pdf|archive-date=28 September 2007|access-date=30 August 2007}}{{Cite web|title=ANZ acquires Guam bank for $A31.8m|url=https://www.smh.com.au/business/anz-acquires-guam-bank-for-a31-8m-20070221-gdpigo.html|date=2007-02-20|website=Sydney Morning Herald|language=en|access-date=2020-05-11}} Also in 2007, Mike Smith, formerly of HSBC, became CEO after the retirement of John McFarlane in October{{Cite web|title=ANZ Chairman announces successor to CEO|url=https://www.anz.com/aus/shares/services/New_chairman.asp|date=2011-09-28|website=Australia and New Zealand Banking Group|url-status=live|archive-url=https://web.archive.org/web/20110928064751/http://www.anz.com/aus/shares/services/New_chairman.asp|archive-date=28 September 2011|access-date=2020-05-11}} and the company took over the naming rights sponsorship for Sydney's Stadium Australia.{{Cite web|title=Telstra Stadium becomes ANZ|url=https://www.dailytelegraph.com.au/telstra-stadium-becomes-anz/news-story/4970e644a0c94f786b9d709f666cb884|last=Massoud|first=Josh|date=2007-12-11|website=The Daily Telegraph|language=en|access-date=2020-05-11}}

In August 2009, ANZ purchased the Royal Bank of Scotland's (RBS) operations in six Asian countries for $550 million.{{Cite web|title=ANZ to buy ING joint venture for $1.5bn|url=https://www.ft.com/content/ddc74f7e-a97b-11de-9b7f-00144feabdc0|last=Smith|first=Peter|date=25 September 2009|website=Financial Times|access-date=2020-05-11}} In September the company announced it would buy out ING Group's 51% stake of the joint venture, giving ANZ 100% control of ING Australia. In November, ANZ opened their new headquarters in Melbourne.{{Citation needed|date=May 2020}}

In 2010, ANZ acquired the RBS' interests in Hong Kong, Taiwan, Singapore and Indonesia.{{cite web|title=ANZ acquires RBS' Hong Kong businesses|url=http://news.ninemsn.com.au/article.aspx?id=1030505|date=22 March 2010|website=9News|url-status=dead|archive-url=https://web.archive.org/web/20110605062918/http://news.ninemsn.com.au/article.aspx?id=1030505|archive-date=5 June 2011|access-date=17 November 2011}}{{cite web|title=ANZ acquires RBS in Singapore|url=http://au.ibtimes.com/articles/23810/20100517/anz-banking-rbs-royal-bank-of-scotland.htm|date=17 May 2010|work=International Business Times|url-status=dead|archive-url=https://web.archive.org/web/20111003010734/http://au.ibtimes.com/articles/23810/20100517/anz-banking-rbs-royal-bank-of-scotland.htm|archive-date=3 October 2011|access-date=17 November 2011}}{{Cite web|title=ANZ completes RBS purchases in Indonesia|url=http://afr.com/p/business/financial_services/anz_completes_rbs_purchases_in_indonesia_aJUkMwnitiKsiRfR4KZ9hO|date=14 June 2010|website=Financial Review}} That year ANZ also expanded its stake in the Bank of Tianjin. In November, ING Australia was renamed OnePath.{{Cite web|title=ANZ rebrands ING as OnePath|url=https://thewest.com.au/news/australia/anz-rebrands-ing-as-onepath-ng-ya-203168|date=2010-08-05|website=The West Australian|language=en|access-date=2020-05-11}}

In 2012, ANZ announced the retirement of the National Bank brand in New Zealand. In 2013, ANZ became the first bank to reopen in the Christchurch CBD following the 2011 earthquakes.[http://www.3news.co.nz/ANZ-opens-in-Christchurch-rebuild-zone/tabid/421/articleID/316652/Default.aspx ANZ opens in Christchurch rebuild zone]. 3 News NZ. 10 October 2013.

In 2016, Shayne Elliott became CEO.{{Cite web|title=ANZ Management Board {{!}} ANZ Shareholder Centre|url=https://www.shareholder.anz.com/our-company/management-board|website=www.shareholder.anz.com|url-status=dead|archive-url=https://web.archive.org/web/20141003071522/http://shareholder.anz.com/our-company/management-board|archive-date=2014-10-03|access-date=2016-01-21}} In April ANZ partnered with Apple to bring Apple Pay to its customers.{{Cite news|date=27 April 2016|title=Apple, ANZ Bank strike deal to bring Apple Pay to Australia|newspaper=Reuters|url=https://www.reuters.com/article/us-apple-australia-banking-idUSKCN0XO2L8|access-date=2016-04-28}}{{Cite web|title=Apple Pay – Apple (AU)|url=https://www.apple.com/au/apple-pay/|website=Apple (AU)|access-date=2016-04-28}} In 2017, ANZ acquired REALas property price predictor start-up.{{Cite news|date=3 October 2017|title=ANZ makes push into real estate tech, buying property start-up REALas|language=en-US|work=Australian Financial Review|url=http://www.afr.com/technology/anz-makes-push-into-real-estate-tech-buying-property-startup-realas-20170925-gyo5h9|access-date=2017-11-10}}{{Cite news|date=31 October 2017|title=REALas: could this be Australia's most accurate real estate price predictor? {{!}} Canstar|language=en-GB|work=Canstar|url=https://www.canstar.com.au/home-loans/realas-australias-accurate-real-estate-price-predictor/|access-date=2017-11-10}}

In 2018, the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry heard that ANZ had failed to accurately verify the living expenses of home loan customers referred to the bank by mortgage brokers, believing that this was the responsibility of the brokers, in spite of a conflict of interest in doing so;{{cite web|title=Transcript of Proceedings: Day 8|url=https://financialservices.royalcommission.gov.au/public-hearings/Documents/transcripts-2018/transcript-19-march-2018.pdf|date=19 March 2018|work=Auscript Australia Pty Limited|publisher=Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry|format=transcript|access-date=23 April 2018|archive-url=https://web.archive.org/web/20180410041457/https://financialservices.royalcommission.gov.au/public-hearings/Documents/transcripts-2018/transcript-19-march-2018.pdf|archive-date=10 April 2018|archive-format=transcript|url-status=dead}}{{rp|465–469}}{{cite news|author=Hutchens, Gareth|date=19 March 2018|title=ANZ admits not checking key details of loan applications made via brokers|work=Guardian Australia|url=https://www.theguardian.com/australia-news/2018/mar/19/anz-admits-not-checking-key-details-of-loan-applications-made-via-brokers|access-date=23 April 2018}} and that, due to processing issues, it had charged nearly 500,000 home loan customers the incorrect interest rate for more than ten years, leading the bank to overcharge customers by approximately $90 million.{{cite news|author=Frost, James|date=21 March 2018|title=Hayne Royal Commission: Banking royal commission: ANZ is still charging the wrong interest rate|work=Australian Financial Review|url=http://www.afr.com/business/banking-and-finance/financial-services/banking-royal-commission-anz-is-still-charging-the-wrong-interest-rate-20180320-h0xr4j#ixzz5DTT25BxO|access-date=23 April 2018}}{{cite news|author=Lannin, Sue|date=21 March 2018|title=Banking royal commission: ANZ says 'processing errors' to blame for it overcharging customers by $90 million|work=ABC News|location=Australia|url=http://www.abc.net.au/news/2018-03-21/banking-royal-commission-anz-continued-to-charge-wrong-inter/9571626|access-date=23 April 2018}}{{cite web|title=Transcript of Proceedings: Day 9|url=https://financialservices.royalcommission.gov.au/public-hearings/Documents/transcripts-2018/transcript-20-march-2018.pdf|date=20 March 2018|work=Auscript Australia Pty Limited|publisher=Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry|format=transcript|access-date=23 April 2018|archive-url=https://web.archive.org/web/20180410041509/https://financialservices.royalcommission.gov.au/public-hearings/Documents/transcripts-2018/transcript-20-march-2018.pdf|archive-date=10 April 2018|archive-format=transcript|url-status=dead}}{{rp|662}}{{cite web|title=Transcript of Proceedings: Day 10|url=https://financialservices.royalcommission.gov.au/public-hearings/Documents/transcripts-2018/transcript-21-march-2018.pdf|date=21 March 2018|work=Auscript Australia Pty Limited|publisher=Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry|format=transcript|access-date=23 April 2018|archive-url=https://web.archive.org/web/20180410041514/https://financialservices.royalcommission.gov.au/public-hearings/Documents/transcripts-2018/transcript-21-march-2018.pdf|archive-date=10 April 2018|archive-format=transcript|url-status=dead}}{{rp|707}}

Bloomberg Intelligence estimated in May 2020 that ANZ's surplus capital was A$3.4 billion (US$2.4 billion), with ANZ CEO Shayne Elliott telling Bloomberg that the bank was "sitting on" the excess while it considered market trends."[https://www.bnnbloomberg.ca/anz-bank-ceo-elliott-says-prudent-to-sit-on-cash-amid-rate-hikes-1.1760708 ANZ Bank CEO Elliott Says Prudent to Sit on Cash Amid Rate Hikes]", Harry Brumpton and Haidi Lun (3 May 2022), Bloomberg News. Retrieved 27 May 2022.

In February 2020, the Federal Court of Australia fined ANZ AUD10 million for charging customers fees between 2003 and 2015 that it was not entitled to, equating to profits of around AUD3.1 million. The regulator said around 69,000 customers had been affected."[https://www.financemagnates.com/institutional-forex/anz-faces-7-14-million-fine-over-unlawful-charges-to-customers/ ANZ Faces $7.14 Million Fine over Unlawful Charges to Customers]", Arnab Shome (10 Feb 2020), Finance Magnates. Retrieved 27 May 2022. For the year ending September 2020, ANZ posted a yearly profit of A$3.58 billion (US$2.53 billion), a decline of 40% from the A$6 billion in 2019, with the bank attributing the drop to the COVID-19 pandemic and "full year credit impairment charges" of A$2.74 billion as a result."[https://www.nsbanking.com/news/anz-announces-profit-after-tax-fy-2020/ ANZ posts 40% drop in annual profit to $2.53bn]", Staff Writer (29 Oct 2020), NS Banking. Retrieved 26 May 2022.

After tensions between China and Australia resulted in China imposing trade curbs on imports from Australia in October 2020, the CEO of ANZ stated to CNBC that the company was also "looking for opportunities" in other Asian countries beyond China as well."[https://www.cnbc.com/2020/10/29/anz-ceo-on-australia-china-tensions-asia-diversification.html ‘Asia isn't just China': CEO of Australia's ANZ says more companies are looking beyond China as tensions flare]", Weizhen Tan (29 Oct 2020), CNBC. Retrieved 27 May 2022. It was reported in March 2021 that ANZ was planning to cut its workforce in China by half, and shift the positions elsewhere."[https://www.finews.asia/people/34008-anz-halves-china-headcount ANZ Halves China Headcount]", 11 Mar 2021, Finews.asia. Retrieved 20 May 2022."[https://www.spglobal.com/marketintelligence/en/news-insights/latest-news-headlines/anz-affirms-china-commitment-amid-job-shift-plans-to-other-asian-locations-63112988 ANZ affirms China commitment amid job shift plans to other Asian locations]", 10 Mar 2021, S&P Global. Retrieved 20 May 2022. In November 2021, Reuters reported that ANZ was being sued by a law firm in a class action lawsuit for unfair contract terms, after ANZ allegedly charged interest on customer purchases that had been repaid on time. The lawsuit focused on charges levied prior to January 2019, when an Australian law outlawing charging retrospective interest had been implemented."[https://www.reuters.com/world/asia-pacific/anz-faces-class-action-unfair-interest-charged-credit-card-customers-2021-12-01/ ANZ faces class action for "unfair" interest charged from credit card customers]", Savyata Mishra (30 Nov 2021), Reuters. Retrieved 27 May 2022. In December 2021, ANZ pled guilty in a case filed by the Australian Securities & Investments Commission to breaching its obligations as a financial services and credit licensee provider, and not fully disbursing benefits to 500,000 customers. An A$25 million penalty was proposed."[https://www.spglobal.com/marketintelligence/en/news-insights/latest-news-headlines/anz-faces-another-lawsuit-over-undisbursed-benefits-67995873 ANZ faces another lawsuit over undisbursed benefits]", McDowell Ramintas (8 Dec 2021), S&P Global. Retrieved 26 May 2022.

ANZ said it was combining its digital division and its Australian retail business in February 2022."[https://www.zdnet.com/finance/banking/anz-combines-digital-and-retail-divisions-ahead-of-anz-plus-launch/ ANZ combines digital and retail divisions ahead of ANZ Plus launch]", Aimee Chanthadavong (28 Feb 2022), ZDnet. Retrieved 27 May 2022. In March 2022, ANZ launched a digital bank called ANZ Plus.{{Cite web |last=Weber |first=Kate |date=2022-03-23 |title=ANZ Plus goes live |url=https://www.itnews.com.au/news/anz-plus-goes-live-577680 |access-date=2023-04-11 |website=iTnews}} In April 2022, ANZ was involved in a joint venture with Scentre Group, Westpac, IBM and the Commonwealth Bank named Lygon, a blockchain startup."[https://www.afr.com/technology/anz-westpac-and-cba-s-blockchain-start-up-banks-12-7m-20220407-p5abni ANZ, Westpac and CBA's blockchain start-up banks $12.7m]", Yolanda Redrup (19 April 2022), Australian Financial Review. Retrieved 26 May 2022. In July 2022, ANZ agreed to terms with Suncorp to purchase Suncorp Bank for $5 billion.[https://www.abc.net.au/news/2022-07-18/anz-plans-suncorp-bank-takeover/101246510 ANZ announces $5 billion Suncorp Bank takeover] ABC News 18 July 2022 However, the Australian Competition & Consumer Commission (ACCC) blocked the deal in August 2023.[https://www.afr.com/companies/financial-services/accc-rejects-4-9b-anz-acquisition-of-suncorp-bank-20230804-p5dtuw Courtroom showdown looms for $4.9b ANZ acquisition of Suncorp Bank] Australian Financial Review 4 August 2023 On 20 February 2024, the Australian Competition Tribunal overturned the decision by the ACCC, paving the way for ANZ to acquire Suncorp Bank.{{cite news|first=Millie |last=Muroi |title=ANZ wins green light for $4.9b Suncorp bank takeover on appeal|url=https://www.smh.com.au/business/banking-and-finance/anz-wins-green-light-for-4-9b-suncorp-bank-takeover-on-appeal-20240220-p5f69w.html |work=The Sydney Morning Herald|access-date=21 February 2024}}

In 2023, ANZ announced a strategic investment{{cite web|url=https://media.anz.com/posts/2023/february-/anz-invests-in-view-media-group|title=ANZ invests in View Media Group}} in Australian property media and technology company View Media Group (VMG).

In March 2025, Australian government planned to provide ANZ bank with a $1.2-billion loan guarantee for 10 years to ensure the bank’s maintenance of its Pacific Branch networks to counter China’s growing regional influence. Also, ANZ seeks to invest 50 million AUD to enhance services and digital banking. The guarantee is considered a low-risk and includes an annual payable fee to the Australian government. The guarantee is to take effect in the second half of 2025.{{Cite news |date=March 14, 2025 |title=Canberra to give ANZ $1.3 billion loan guarantee to keep Pacific branches afloat |url=https://www.reuters.com/business/finance/australian-government-give-anz-13-bln-loan-guarantee-pacific-operations-2025-03-14/}}

In December 2024, Nuno Matos, a former executive at HSBC and Santander, was appointed as the new Chief Executive Officer of ANZ Bank, succeeding Shayne Elliott.{{Cite news |last=Aliaj |first=Ortenca |last2=Fildes |first2=Nic |date=2024-12-09 |title=Ex-HSBC banker Nuno Matos takes top job at ANZ |url=https://www.ft.com/content/07a45329-c8b5-4cf3-b2c6-0a1dab2b3649 |access-date=2025-02-28 |work=Financial Times}}

The following individuals have been appointed to serve as chief executive:

The following individuals have been appointed to serve as chairman of the board:

• Australia
• Retail Products
• Retail Distribution
• Commercial Banking
• Wealth (including ETrade in Australia and OnePath)
• ANZ Bank New Zealand
• ANZ Bank
• Bonus Bonds
• Institutional Banking
• Institutional banking
• Corporate Finance
• Working Capital
• Corporate banking
• Economics@ANZ
• Asia and Pacific
• ANZ Amerika Samoa Bank
• ANZ Fiji
• ANZ Royal Bank
• International Partnerships

Personal banking is one of the largest divisions within ANZ. It provides financial services including banking and lending products to the general public. ANZ serves around six million customers at its Australian branches.

ANZ was the first bank in Australia to offer Apple Pay to its customers.{{cite news|title=ANZ first to offer Apple Pay to Australians as bank marketing war moves to payment|url=https://mumbrella.com.au/anz-brings-apple-pay-to-australia-for-first-time-as-payment-stakes-are-raised-362755|work=Mumbrella|access-date=11 October 2021}}

ANZ is the largest institutional bank in Australia.{{Cite web|url=https://bluenotes.anz.com/posts/2021/10/anz-fy21-results-sustainable-finance-environment-climate-change?adobe_mc=MCMID%3D91157366216774564320807860647922863099%7CMCORGID%3D67A216D751E567B20A490D4C%2540AdobeOrg%7CTS%3D1635393600|title=Behind the numbers: staying ahead of sustainable finance|work=Australia and New Zealand Banking Group Limited|access-date=29 October 2021|language=en}} It provides financial services to institutional and corporate customers in Australia and the Asia-Pacific. As of 2019, ANZ has around 7,000 institutional and corporate customers, with a total lending of A$165 billion.{{Cite web|url=https://institutional.anz.com/insight-and-research/October/anz-insto-lifts-customer-focus-in-fy19|title=ANZ institutional lifts customer focus in FY19|work=Australia and New Zealand Banking Group Limited|access-date=29 October 2021|language=en}}

ANZ is committed to sustainable finance for institutional customers transitioning to a low-carbon economy. As of 2021, ANZ has concluded around A$22 billion worth of sustainable finance transactions. In June 2021, ANZ closed Australia's first sustainability-linked bond (SLB) in the domestic debt market.{{cite news|first=Elizabeth |last=Fry |title=ANZ launches sustainability-linked derivatives |url=https://www.rfigroup.com/australian-banking-and-finance/news/anz-launches-sustainability-linked-derivatives |work=Australian Banking and Finance|access-date=29 October 2021}} In August 2021, ANZ launched sustainability-linked derivatives (SLD) in Australia, Hong Kong, Singapore and Japan.

File:ANZ Bank Tower entrance Lambton Quay Wellington 2015.JPG, New Zealand]]

ANZ is one of the leading Australian banks in the Asia-Pacific region. It has been aggressive in its expansion into the emerging markets of China, Vietnam and Indonesia. ANZ is also a leading bank in New Zealand as well as several Pacific Island Nations where it competes in many markets with fellow Australian bank Westpac. ANZ's arm in New Zealand is operated through a subsidiary company, ANZ National Bank, from 2003 to 2012, when it changed by ANZ Bank New Zealand upon merging the ANZ and National Bank brands.

In March 2005, it formed a strategic alliance with Vietnam's Sacombank involving an acquisition of 10% of Sacombank's share capital. As part of the strategic alliance, ANZ will provide technical assistance in the areas of risk management and retail and small business banking.

ANZ has followed a similar strategy in China, where it acquired a 20% share in Tianjin City Commercial Bank in July 2006. It also negotiated a similar deal with Shanghai Rural Commercial Bank.

In August 2009, ANZ purchased RBS's retail units in Taiwan, Singapore, Indonesia and Hong Kong, as well as RBS's banking businesses in Taiwan, the Philippines and Vietnam. It was purchased for the price of A$687 million. Because of the acquisition, ANZ became an atm5 member in Singapore.

As of September 2012, the company had a total of 1,337 branches worldwide.{{cite web|url=http://in.reuters.com/finance/stocks/companyProfile?symbol=ANZ.AX|archive-url=https://web.archive.org/web/20131102165302/http://in.reuters.com/finance/stocks/companyProfile?symbol=ANZ.AX|url-status=dead|archive-date=2013-11-02|title=Company Profile for Australia and New Zealand Banking Group Ltd|work=reuters.com}}

In 2016, ANZ adopted a less aggressive approach to expansion in the Asia-Pacific region after low returns.{{Cite web|title = ANZ's Asian super regional strategy gets remake|url = http://www.afr.com/brand/chanticleer/anzs-asian-strategy-gets-a-new-coat-of-paint-20160127-gmfbx8|website = Financial Review| date=27 January 2016 |access-date = 2016-02-15|language = en-US}}{{Cite web|title = ANZ pulling back from Asia expansion – The Rakyat Post|url = http://www.therakyatpost.com/business/2016/02/12/anz-pulling-back-from-asia-expansion/|website = The Rakyat Post|access-date = 2016-02-15|language = en-US|archive-date = 29 August 2018|archive-url = https://web.archive.org/web/20180829152941/http://www.therakyatpost.com/business/2016/02/12/anz-pulling-back-from-asia-expansion/|url-status = dead}}{{Cite web|title = ANZ's Shayne Elliott talks about shrinking the empire|url = http://www.afr.com/brand/boss/shayne-elliott-plots-anzs-change-of-course-20151203-glegd5|website = Financial Review| date=10 February 2016 |access-date = 2016-02-15|language = en-US}} At the end of October 2016, ANZ announced the sale of its entire Asian retail and wealth management operations to DBS Bank; ANZ also signalled a withdrawal from its "Asian pivot".{{Cite news|url=http://www.afr.com/business/banking-and-finance/financial-services/anz-sells-asian-retail-and-wealth-operations-to-dbs-20161030-gseaxz|title=ANZ sells Asian retail and wealth operations to DBS}}

In 2020, as tensions between the US and China escalated, CEO Shayne Elliot acknowledged that the conflict had “raised the risk profile” of the bank's China investments, and said that the bank could further pull back from the country.{{Cite web|date=2020-05-25|title=ANZ boss says the deteriorating Australia—China relationship is 'concerning'|url=https://www.3aw.com.au/anz-boss-concerned-about-deteriorating-relations-between-australia-and-china/|access-date=2020-09-22|website=3AW|language=en}}

In September 2006, plans were unveiled for ANZ's world headquarters to be located in Melbourne's Docklands precinct. The complex features a vast low rise office building, shops, car and bicycle parking facilities. The complex enables 6,500 ANZ staff to work in one integrated area. The building, located at 833 Collins Street, is the largest office complex in Australia at {{convert|84500|m2|sqft}} net lettable area, with {{convert|130000|m2|sqft}} gross floor area, and an accredited Six-Green Star Building. Construction commenced in late 2006 and the building opened in late 2009. Designed by HASSELL and Lend Lease Design, the building faces the Yarra River.{{Citation needed|date=March 2020}} In 2006, it was expected that it would cost {{AUD}}478 million to build the new headquarters,{{cite web|last=Draper |first=Michelle |url=http://www.brisbanetimes.com.au/articles/2007/07/16/1184559739841.html |title=Lend Lease tipped for $100m Myer Docklands HQ |work=Brisbane Times|date=17 July 2007 |access-date=17 November 2011}} however costed {{AUD}}750 million by the time it was complete in 2009.{{cite web|last=Engelen |first=John |url=http://www.dedeceblog.com/2010/03/08/anz-centre-corporate-hq-docklands-melbourne/ |title=ANZ Centre – Corporate HQ Docklands, Melbourne |publisher=Dedece Blog |date=8 March 2010 |access-date=17 November 2011}} The building was one of the winners at the 2010 World Architecture Festival in the category "Interiors and Fit Out of the Year".[http://www.worldbuildingsdirectory.com/project.cfm?id=2391 World Architecture Festival: ANZ Centre] {{webarchive|url=https://web.archive.org/web/20131101224456/http://www.worldbuildingsdirectory.com/project.cfm?id=2391 |date=1 November 2013 }}, retrieved 18 November 2010

In 2016 ANZ announced that it would sell its former Melbourne global headquarters, located at the junction of 100 Queen Street, and 380 Collins Street, Melbourne, called Verdon Chambers and more commonly known as the Gothic Bank.{{Cite news|url=http://www.commercialrealestate.com.au/news/anz-sell-old-melbourne-headquarters/|title=ANZ to Sell its Old Melbourne Headquarters}} The former bank building was purpose built as the head office of the English, Scottish & Australian Bank (a predecessor of the current ANZ Banking Group). The building was acquired in December 2016 by The GPT Group for {{AUD}}275.4 million.{{cite web |url=https://urbis.com.au/app/uploads/2017/03/380-Collins-Street-Melbourne-Sales-Analysis.pdf |title=Sales analysis: ANZ Tower, 100 Queen Street/380 Collins Street, Melbourne |publisher=Urbis |date=December 2016 |access-date=1 January 2021 |archive-url=https://web.archive.org/web/20180418211837/https://urbis.com.au/app/uploads/2017/03/380-Collins-Street-Melbourne-Sales-Analysis.pdf |archive-date=18 April 2018 |url-status=live }}

The ANZ Bank Centre in Sydney includes ANZ as its major tenant. The office building was designed by Francis-Jones Morehen Thorp and was completed in April 2013.{{Cite web|url=https://fjmtstudio.com/projects/anz-tower/|title=ANZ Tower|work=Francis-Jones Morehen Thorp|access-date=10 November 2021|language=en}}

File:ANZ Stadium, Sydney Olympic Park (6769280341).jpg to Stadium Australia where it was known as ANZ Stadium]]

In 2005, an advertisement included two famous robots: Lost in Space robot, and a Dalek from Doctor Who, although the Dalek was replaced in subsequent versions of the ad.{{cite web |website=adsspot.me |url=https://adsspot.me/media/direct-marketing/anz-bank-robots-755a695deb30 |access-date=23 October 2024 |archive-date=23 October 2024 |url-status=live |archive-url=https://archive.today/20241023050143/https://adsspot.me/media/direct-marketing/anz-bank-robots-755a695deb30 |date=April 2006|title=Anz Bank DM Robots by M&C Saatchi Melbourne}} In 2006, the company started a TV campaign with a series of ads featuring their new mascot – the Falcon, a bird trained to stop credit card thieves, illustrating the company's measures in prevention of credit card fraud.{{cite news |url=https://www.afr.com/companies/media-and-marketing/anz-flies-high-with-falcon-push-20061016-jf31i |access-date=23 October 2024 |url-access=subscription |work=The Australian Financial Review |first=Neil |last=Shoebridge |date=16 October 2006 |title=ANZ flies high with Falcon push}} In April 2024 this marketing strategy was relaunched.{{cite news |url=https://campaignbrief.com/the-anz-falcon-is-back-and-now-its-personal-in-new-fraud-protection-campaign-via-special-phd/ |access-date=23 October 2024 |archive-date=23 October 2024 |archive-url=https://archive.today/20241023042710/https://campaignbrief.com/the-anz-falcon-is-back-and-now-its-personal-in-new-fraud-protection-campaign-via-special-phd/ |url-status=live |date=15 April 2024 |first=Ricki |last=Green |work=Campaign Brief |title=The ANZ Falcon Is Back. And Now It's Personal In New Fraud Protection Campaign Via Special + PHD}}

In 2010, ANZ ran an ad campaign parodying common banking scenarios with a fictional character known as 'Barbara who lives in Bank World', a middle-aged, rude, sarcastic and unhelpful bank manager. The adverts have received acclaim for wit and humour, but also criticism for stereotyping bank managers. Barbara is portrayed by Australian comedian Genevieve Morris.{{cite web|url=http://www.campaignbrief.com/2010/01/anz-barbara-lives-in-bank-worl.html |first=Kim |last=Shaw |archive-url=https://archive.today/20241023045129/http://www.campaignbrief.com/2010/01/anz-barbara-lives-in-bank-worl.html |url-status=live |archive-date=23 October 2024 |title=ANZ 'Barbara lives in Bank World' campaign launches this weekend via M&C Saatchi |publisher=Campaign Brief |date=19 January 2010 |access-date=17 November 2011}} In 2010, ANZ spent $195 million in Australia on advertising.{{Cite web|title = ANZ leads bank advertising spending lower as only three banks spend more on ads in 2015 than in 2014|url = http://www.interest.co.nz/business/79649/anz-leads-bank-advertising-spending-lower-only-three-banks-spend-more-ads-2015-2014|archive-date=23 October 2024|archive-url=https://archive.today/20241023044646/http://www.interest.co.nz/business/79649/anz-leads-bank-advertising-spending-lower-only-three-banks-spend-more-ads-2015-2014|url-access=subscription|date=25 January 2016|first=Gareth|last=Vaughan|url-status=live|website = interest.co.nz|access-date = 2016-02-13}} In 2011, a series of ads were fronted by Simon Baker, the star of the American television show The Mentalist. According to a 2014 top 20 list of advertising spends, ANZ was in the top 20.{{Cite web|title = Ad spending tipped to remain steady|archive-url=https://archive.today/20241023043634/https://www.smh.com.au/business/ad-spending-tipped-to-remain-steady-20140406-366qp.html|quote=Suncorp was the only bank listed in the top 10, although Commonwealth Bank, Westpac and ANZ made the top 20 with each spending more than $50 million. Finance was the fourth-biggest segment, Nielsen said, up 3.9 per cent year-on-year to $554.1 million.|first=Madeleine|last=Heffernan|url = http://www.smh.com.au/business/ad-spending-tipped-to-remain-steady-20140406-366qp.html|website = The Sydney Morning Herald| date=7 April 2014 |access-date = 2016-02-15|archive-date=23 October 2024|url-status=live}} In 2016, ANZ New Zealand had the highest spend of any bank. One third of ANZ's spend on media is said to be digital.{{Cite web|title = The four pillars of marketing: How ANZ Bank goes big in digital|archive-url=http://web.archive.org/web/20240617190747/https://econsultancy.com/the-four-pillars-of-marketing-how-anz-bank-goes-big-in-digital/ |archive-date=17 June 2024|url-status=dead|first=Jeff|last=Rajeck|quote=As ANZ’s annual media spend in Australia is estimated by Nielsen to be around A$56m, a third of which is spent on digital, ANZ’s four pillar model is a great case study of a strategy to ‘go big’ in digital.|url = https://econsultancy.com/blog/67146-the-four-pillars-of-marketing-how-anz-bank-goes-big-in-digital/|website = Econsultancy| date=4 November 2015 |access-date = 2016-02-13}}

In 2014, ANZ renewed its sponsorship with the Australian Open for a further five years.{{Cite web|url=https://media.anz.com/posts/2014/01/anz-renews-australian-open-sponsorship-with-5-year-exclusive-par?adobe_mc=MCMID%3D91931573662167745648708078606479228630%7CMCORGID%3D67A216D751E567B20A490D4C%2540AdobeOrg%7CTS%3D1622851201|title=ANZ renews Australian Open sponsorship with 5-year exclusive partnership|work=Australia and New Zealand Banking Group|access-date=6 November 2021|language=en}} In 2015, ANZ held a campaign in sync with the Sydney Gay and Lesbian Mardi Gras.{{Cite web|title = ANZ creates 'Only GAYTM in the Village' as it rekindles Sydney Mardi Gras sponsorship – mUmBRELLA|url = http://mumbrella.com.au/anz-banks-gaytms-return-mardi-gras-275846|website = mUmBRELLA| date=11 February 2015 |access-date = 2016-02-13|language = en-US}}

ANZ has had a number of different logos throughout its history. Its current logo was designed by M&C Saatchi, and was introduced in 2009 to coincide with ANZ's ambition to be a major regional bank in the Asia Pacific.{{cite news|first=Julian |last=Lee|date=23 October 2009 |title=New brand, logo to cost ANZ $15m |url=https://www.smh.com.au/business/new-brand-logo-to-cost-anz-15m-20091022-hbd6.html |work=The Sydney Morning Herald|access-date= 6 November 2021}} {{subscription required|s}} The 2009 logo introduces a stylised three-petaled lotus which represents the trinity of Australia, New Zealand and Asia Pacific, the three core markets of ANZ. The central human shape represents its customers and its people.{{cite web |title=Customer Fact Sheet – Our new brand |url=https://www.anz.com/resources/f/4/f43c3180401728e284dad72c5b851de3/Customer-Fact-Sheet.pdf |access-date=18 May 2023}}

{{clear}}

File:ANZ Logo.svg|2001–2009

File:ANZ-Logo-2009.svg|2009–present

File:Seal of the Australia and New Zealand Bank Limited.jpg|1951–1970

{{Infobox coat of arms wide

|name = the Australia and New Zealand Banking Group

|image = Australia and New Zealand Banking Group Arms.svg

|notes = The arms of the Australia and New Zealand Banking Group comprise:{{citation|title=New Zealand Armorist |year=2000 |volume=76 |page=19}}{{cite web |last1=Lasky-Davison |first1=Deborah |title=70 Years since the formation of the "Modern ANZ" |url=https://news.anz.com/posts/2021/10/anz-70-year-anniversary-bank-australasia-union-history |publisher=ANZ |access-date=6 September 2023 |date=22 October 2021}}

|year_adopted = 1990

|crest = Upon a wreath of the colours an antelope and a unicorn both armed and crined Or and gorged with a collar Gules supporting saltirewise a key Gold and a sword Proper quillons hilt and pommel Gold.

|helm = A closed Helmet, mantling Azure doubled Or.

|escutcheon = Per pale Azure and Or a pile couped and per pale its point on a mound issuing in base also per pale eight roundels and as many billets in circle all counterchanged.

|supporters = On the dexter side a kangaroo Or and on the sinister side a kiwi Azure beaked and legged Gold.

|compartment = Desert and grass proper.

|motto = Tenacious of Purpose

|badge = Four mullets crosswise each of six points Argent dimidiating a like mullet Gules fimbriated Argent between them in circle a plate between two bezants.

|symbolism =The shield is divided in the centre in an allusion to the Bank's principal operations in Australia and New Zealand. This reference is repeated by the supporters of the shield (Kiwi representing NZ; Kangaroo representing Australia). The supporters stand on field of grass and desert, a reference to the pastoral, mineral and other industries served by the bank. The balanced triangular figure (the 'pile') in the shield denotes the importance of maintaining the confidence of the public, depositors and shareholders in banking. Its circular design of bezants and billets symbolise coins, notes, cheques and other paper which circulate through the banking system. The crest symbolises the defence of depositors', customers' and shareholders' interests and security. The crest is placed on the traditional wreath and helm of a corporation and features.{{cite web |title=1990 Annual Report |url=https://www.anz.com/content/dam/anzcom/shareholder/1990AnnualReport.pdf |publisher=ANZ |access-date=1 January 2023 |date=1990}} The antelope and unicorn on the crest are taken from the supporters of the 1960 arms, and the first letters of which represent the former Australasia and Union banks. The motto, "Tenacious of Purpose", is a translation of the Latin motto granted to the ANZ Bank in 1960 which was the family motto of the bank's first chairman, Sir Geoffrey Gibbs.{{cite book |last1=Fox-Davies |first1=Arthur Charles |title=Armorial Families – A directory of Gentlemen of Coat Armour |date=1970|publisher=Charles E. Tuttle Company, Inc.|location=Tokyo, Japan|page=758 |edition=7th |isbn=978-0-8048-0721-0 |access-date=6 September 2023 |url=https://archive.org/details/armoralfamilies0001unse/page/758/mode/2up}}

|previous_versions = Arms granted to Australia and New Zealand Bank Ltd on 6 September 1960. Escutcheon: Chequy Or and Azure, on a Chief Gold three Mullets of eight points also Azure. Crest: On a Wreath of the Colours a three-masted Ship proper, sails set Azure, each charged with a Mullet of eight points Or, the Pennons and Flag flying Gules. Supporters: On the dexter side an Heraldic Antelope Argent, attired and crined Or, and on the sinister side a Unicorn also Argent, armed and crined Gold, both collared Gules. Motto: {{langx|la|Tenax Propositi}}.{{cite web |last1=Elliott |first1=Shayne |title=LONGREAD: the bank we're building |url=https://bluenotes.anz.com/posts/2021/11/the-bank-were-building-anz-ceo-shayne-elliott-strategy |website=Bluenotes |publisher=ANZ |access-date=6 September 2023 |date=9 November 2021}}{{Cite book|last=Low|first=Charles|title=A Roll of Australian Arms|year=1971|publisher=Rigby Limited|location=Adelaide|page=11|isbn=0-85179-149-2|oclc=246821}}

}}

In 2016, ANZ and 10 of its traders were named as being the subject of legal proceedings for manipulation of the benchmark inter-bank interest rates in Australia; specifically the Australian Securities & Investments Commission (ASIC) has made claims of unconscionable conduct and manipulation against ANZ.{{Cite web|title = ASIC ready to launch rate-rigging case against ANZ|url = http://www.afr.com/business/banking-and-finance/asic-ready-to-launch-raterigging-case-against-anz-20160207-gmnmab|website = Financial Review| date=7 February 2016 |access-date = 2016-02-13|language = en-US}}{{Cite web|url = http://asic.gov.au/about-asic/media-centre/find-a-media-release/2016-releases/15-060mr-asic-commences-civil-penalty-proceedings-against-anz-for-bbsw-conduct/|title = 15-060MR ASIC commences civil penalty proceedings against ANZ for BBSW conduct|last = Commission|first = c=au;o=Australian Government;ou=Australian Government Australian Securities and Investments|website = asic.gov.au|access-date = 2016-03-04}}{{Cite news|url=http://www.theaustralian.com.au/business/financial-services/anz-traders-joked-about-rigging-headline-interest-rate/news-story/186d2de375618ea421472c3492bcd5de|title=anz traders joked about rigging headline interest rate}} ANZ has attempted to deny the claims and says it will defend the claim in court.{{Cite web|url = http://www.smh.com.au/business/banking-and-finance/asic-sues-anz-for-rate-rigging-20160303-gna7gg.html|title = ASIC files civil rate rigging case against ANZ|website = The Sydney Morning Herald| date=4 March 2016 |access-date = 2016-03-04}} Formal filings of the originating process in these regards were made against ANZ on 4 March 2016.{{cite web|url=http://download.asic.gov.au/media/3563864/originating-process-asicvanz.pdf|title=Form 3A – Statement of Claim|archive-url=https://web.archive.org/web/20160428075019/http://download.asic.gov.au/media/3563864/originating-process-asicvanz.pdf|archive-date=28 April 2016|url-status=live}} Since that time ASIC has compounded their claim against the ANZ.{{Cite news|url=http://www.afr.com/street-talk/asic-lobs-new-rate-rigging-salvo-at-anz-westpac-20160510-gos3w2|title=ASIC Lobs New Rate Rigging Salvo at ANZ}} In a separate court appearance in November 2016 ANZ admitted to 10 instances of attempted cartel conduct regarding alleged manipulation of the Malaysian ringgit.{{Cite news|url=http://www.abc.net.au/news/2016-11-25/bank-rate-rigging-spreads-anz-macquarie/8057398|title=Bank rate rigging spreads as ANZ, Macquarie hauled into court over Malaysian ringgit cartel}} The wider market rigging case has been reported as likely lasting into 2018.{{Cite web|url=http://www.smh.com.au/business/banking-and-finance/anz-nab-and-westpac-rate-rigging-case-could-drag-into-2018-20161208-gt7es7.html|title=ANZ rate Rigging Case Could Drag into 2018|date=9 December 2016 }}

ANZ has been the subject of claims that it has backed agriculture and timber companies that engage in so called 'land grabs'.{{Cite web|title = Australian Banks and Land Grabs {{!}} Oxfam Australia|url = https://www.oxfam.org.au/what-we-do/food-and-climate/australian-banks-and-land-grabs/|website = Oxfam Australia|access-date = 2016-02-15}}{{Cite web|title = ResourceSpace|url = http://resources.oxfam.org.au/pages/view.php?ref=1734&k=a99ea07b2b|website = resources.oxfam.org.au|access-date = 2016-02-15}} In 2014, ANZ faced allegations that it funded a Cambodian sugar plantation that has involved child labour, military-backed land grabs, forced evictions and food shortages.{{Cite web|title = ANZ ethics under scrutiny over Cambodian sugar plantation loan|url = http://www.smh.com.au/business/banking-and-finance/anz-ethics-under-scrutiny-over-cambodian-sugar-plantation-loan-20140122-3196k.html|website = The Sydney Morning Herald| date=22 January 2014 |access-date = 2016-02-15}}{{Cite web|title = ANZ faces accusations it financed business that forced villagers from land| website=Australian Broadcasting Corporation |url = http://www.abc.net.au/7.30/content/2014/s3993763.htm|access-date = 2016-02-15}} In February 2020, ANZ reached a compensation deal to around 1,000 Cambodian families in a land dispute related to a sugar company that ANZ funded, agreeing to pay "the profit it earned from the loan to the affected communities" of an undisclosed amount."[https://www.reuters.com/article/us-cambodia-landrights-anz-idUSKCN20L1D3 Australia's ANZ agrees payout to Cambodians locked in land dispute]", Matt Blomberg (27 Feb 2020), Reuters. Retrieved 27 May 2022.

ANZ has also been criticised in the Senate for its allegedly "hard boiled" approach to farmers exposed to the fallout from ANZ's purchase of the Landmark loan book.{{Cite news|url = http://www.theaustralian.com.au/business/financial-services/barrister-peter-king-calls-for-royal-commission-into-provision-of-finance/news-story/d1ff3c21370eab09b844e7f9136eb2c0|title = The Australian|last = Gluyas|first = Richard|date = 16 February 2016|work = Barrister Peter King calls for royal commission into provision of finance|access-date = 16 February 2016}}{{Cite web|title = Calls for Royal Commission into bank treatment of farmers|url = http://www.smh.com.au/business/banking-and-finance/calls-for-royal-commission-into-bank-treatment-of-farmers-20160216-gmvetb.html|website = The Sydney Morning Herald| date=16 February 2016 |access-date = 2016-02-16}} One submission to the Senate inquiry into bank conduct mentioned one farmer self-immolating after alleged defaults occurring.{{Cite news|title = Parliamentary inquiry hears claims that farmers felt 'victimised' in loans affair|url = http://www.abc.net.au/news/2016-02-16/anz-loan-defaults-parliamentary-inquiry-hearing/7173338|newspaper = ABC News| date=16 February 2016 |access-date = 2016-02-16|language = en-AU}} Another former customer in the Senate inquiry was mentioned as being subjected to victimisation by receivers and police, including use of SWAT teams and being held at gun-point. In 2016 it was reported that ANZ was accused of racism in a high-profile court case involving the businessman Pankaj Oswal and his wife;{{Cite web|url=http://www.dailytelegraph.com.au/news/claims-of-racism-surface-in-oswals-15b-anz-legal-battle/news-story/c981b41270c0555edf7afcde80d3c580|title=Claims of Racism Surface in Oswals 15B ANZ Legal Battle}} specifically it was reported that an email contained comments stating that, "We are dealing with Indians with no moral compass and an Indian woman [the wife of Mr. Oswal], as every bit as devious as PO (Pankaj Oswal)," and "This has been a very Indian characteristic transaction."{{Cite news|url=http://www.smh.com.au/business/mining-and-resources/anz-accused-of-racial-bigotry-towards-indian-billionaires-pankaj-and-radhika-oswal-20160601-gp8reh.html|title=ANZ Accused of Racial Bigotry Towards Indian Billionaires}} The ANZ agreed to a settlement for an undisclosed amount in respect of the legal claim made by the Oswals.{{Cite news|url=http://www.smh.com.au/business/anz-settles-highprofile-legal-dispute-with-oswals-20160921-grlpat.html|title=ANZ Settles High-profile Legal Dispute with Oswals}}

ANZ CEO Shayne Elliott admitted in 2016 that "culture" will be one of the biggest challenges for ANZ.{{Cite web|url=http://www.afr.com/business/banking-and-finance/anz-boss-shayne-elliott-draws-up-plan-to-fix-toxic-culture-20160116-gm7953|title=ANZ boss Shayne Elliott draws up plan to fix toxic culture|date=18 January 2016|website=Financial Review|language=en-US|access-date=2016-06-21}} Media reports have included allegations of sexism, drug use and bravado culture.{{Cite web|url=http://www.smh.com.au/business/workplace-relations/why-the-women-at-anz-bank-felt-they-had-to-shut-up-and-play-along-20160115-gm6hei.html|title=ANZ women surely had little choice but to play along|website=The Sydney Morning Herald|date=15 January 2016 |access-date=2016-06-21}} In 2016, ANZ was pursued in court over its suggesting on social media that criticism of the bank's chief financial officer might have been sexist, which resulted in the broker at Bell Potter losing his job.{{Cite news|url=http://www.theaustralian.com.au/business/financial-services/anz-set-to-apologise-to-broker-angus-aitken-over-sexism-claim/news-story/55ce8e244b7a2d4b75e4a2bf17dbe4bb|title=ANZ set to apologise to broker Angus Aitken over sexism claims}}{{Cite news|url=http://www.afr.com/brand/rear-window/bell-potter-anz-and-etrade-sale-the-aitken-tale-gets-curiouser-20160619-gpmrhh|title=Bell Potter ANZ and Etrade Sale the Aitken Tale Gets Curiouser}} Former ANZ director John Dahlsen in 2016 admitted that there are issues with bank culture and competition.{{Cite news|url=http://www.afr.com/business/banking-and-finance/financial-services/exanz-director-john-dahlsen-says-bank-culture-competition-still-need-repair-20160916-grhm4q|title=Ex-ANZ director John Dahlsen says bank culture, competition still need repair}} In November 2016, there were further claims of sexist conduct and a separate lawsuit was filed against ANZ in the United States regarding staff at its New York office.{{Cite news|url=http://www.smh.com.au/business/banking-and-finance/sex-clubs-racial-insults-inside-anzs-new-york-office-20161115-gspjd2.html|title=Sex Clubs, Racial Insults Inside ANZ's New York Office}}{{Cite news|url=http://finance.nine.com.au/2016/11/16/08/43/anz-hit-with-sexually-aggressive-claims-against-managers|title=ANZ Hit with Sexually Aggressive Claims Against Managers}}

In early 2016, ANZ was also mentioned in a scandal in Malaysia involving one of ANZ's subsidiaries and the Malaysian leader.{{Cite web|url=http://www.smh.com.au/business/banking-and-finance/anz-grilled-over-malay-corruption-scandal-20160404-gnxkdq.html|title=ANZ grilled over Malay corruption scandal|website=The Sydney Morning Herald|date=4 April 2016 |access-date=2016-04-04}} The incident has raised questions for ANZ.{{Cite web|url=https://www.bankingday.com/nl06_news_selected.php?selkey=20785|title=Malaysian corruption scandal deepens, raises more questions for ANZ|last=Media|first=WorkDay|website=www.bankingday.com|access-date=2016-06-04|archive-date=1 February 2018|archive-url=https://web.archive.org/web/20180201135330/https://www.bankingday.com/nl06_news_selected.php?selkey=20785|url-status=dead}} ANZ admitted in November 2016 that it had little ability to control its affiliate.{{Cite news|url=https://www.ft.com/content/50f96ea2-a7b0-11e6-8b69-02899e8bd9d1|title=ANZ Bank admits inability to control its Malaysian affiliate}}

In 2016, there was an incident reported involving the Financial Ombudsman Service (Australia), where the Financial Ombudsman Service presented misleading file notes to the Supreme Court of Victoria, in the discovery phase of a case involving ANZ, to the benefit of ANZ's case.{{Cite news|url=http://www.abc.net.au/news/2016-03-16/calls-for-financial-ombudsman-service-to-be-disbanded/7250894?section=business|title=Calls for Financial Ombudsman Service to be disbanded over credibility issues|website=ABC News|date=16 March 2016 |language=en-AU|access-date=2016-03-17}}{{Cite news|url=http://www.abc.net.au/news/2016-04-01/long-the-questions-the-financial-ombudsman-needs-to-answer/7292044|title=The questions the Financial Ombudsman needs to answer|website=ABC News|date=April 2016 |language=en-AU|access-date=2016-04-02}}{{Cite web|url=https://www.bankingday.com/nl06_news_selected.php?selkey=17837|title=Australian Banking and Finance News from Banking Day|last=Media|first=WorkDay|website=www.bankingday.com|access-date=2016-04-07|archive-date=23 August 2017|archive-url=https://web.archive.org/web/20170823114727/https://www.bankingday.com/nl06_news_selected.php?selkey=17837|url-status=dead}} The ANZ has not commented on the scandal as yet.

ANZ has continued to out-source jobs in countries other than Australia and this has caused some controversy with some outlets.{{Cite web|url=http://www.perthnow.com.au/business/companies/anz-bank-slashes-hundreds-of-jobs/news-story/cd5d57bbe18ae18c15ed81d48c177794|title=ANZ Bank Slashes Hundreds of Jobs|date=17 May 2016 }} ANZ have been progressively increasing work output from offshore offices. ANZ's Bangalore office has been operational since 1989, making it one of the first organisations to employ IT staff based in India. ANZ employs around 4,800 staff in Bangalore, India.{{cite web|url=http://www.fsunion.org.au/news/public/1164680136_24400.html |title=ANZ – KEEP OUR JOBS HERE! |publisher=Finance Sector Union |date=28 November 2006 |access-date=17 November 2011 |url-status=dead |archive-url=https://web.archive.org/web/20110927232349/http://www.fsunion.org.au/news/public/1164680136_24400.html |archive-date=27 September 2011 }} 1500 IT positions, 2000 positions in Payments and Institutional Operations and International and High Value Services and 1300 positions in Operations Personal Banking have been shifted from Melbourne to India. In 2006, ANZ predicted that by 2010, over 2000 jobs would have been shifted from Australia to Bangalore.Financial Services Union of Australia, 2006. Bank Check, [http://www.bankcheck.net.au/anz_bank.html Spotlight on the ANZ Bank] {{webarchive |url=https://web.archive.org/web/20071117032452/http://www.bankcheck.net.au/anz_bank.html |date=17 November 2007 }}, retrieved 8 December 2009. In 2012, ANZ transferred 360 permanent staff from Melbourne and Bangalore to Capgemini. All these staff worked in the Technology Testing and Environment Space.{{citation needed|date=June 2012}} As ANZ CIO Anne announced earlier that ANZ want a Hybrid model of technology in order to achieve the 2017 Technology roadmap.

Despite the ANZ taking advantage of block-chain technology{{Cite web|url=http://www.afr.com/technology/anz-bank-joins-tech-giants-creating-blockchain-hyperledger-20151217-glq2rf|title=ANZ Bank Joins Tech Giants Creating Blockchain Hyperledger|date=17 December 2015 }} the ANZ had blocked businesses making use of Bitcoin. The ANZ and others were investigated by the Australian Competition & Consumer Commission and cleared of colluding with other banks on the issue of Bitcoin based business.{{Cite web|url=http://www.afr.com/technology/accc-clears-australian-banks-of-colluding-to-block-bitcoin-competition-20160205-gmmxmc|title=ACCC Clears Banks|date=14 February 2016 }}

In September 2020, ANZ was accused of discrimination by Australian cryptocurrency exchanger Allan Flynn before the ACT Civil and Administrative Tribunal. The dispute is the first human rights action brought by a Bitcoin trader against a bank alleging discrimination on the basis of Flynn's "profession, trade, occupation, or calling" in violation of the Australian Capital Territory's anti-discrimination legislation.[http://www8.austlii.edu.au/cgi-bin/viewdb/au/legis/act/consol_act/da1991164/ Discrimination Act 1991] (ACT), ss. 7(p) and 57N. Flynn alleges ANZ denied him banking services on the basis of his occupation as a cryptocurrency exchanger by closing his and his brother's bank accounts and contacting another bank about his Bitcoin trading, allegedly causing the other bank to similarly deny him service.{{Cite web|last=Danckert|first=Sarah|date=24 September 2021|title=Bitcoin trader takes banks to court over cryptocurrency 'discrimination'|url=https://www.smh.com.au/business/banking-and-finance/bitcoin-trader-takes-banks-to-court-over-cryptocurrency-discrimination-20210923-p58u38.html|url-status=live|archive-url=https://web.archive.org/web/20210923192020/https://www.smh.com.au/business/banking-and-finance/bitcoin-trader-takes-banks-to-court-over-cryptocurrency-discrimination-20210923-p58u38.html|archive-date=23 September 2021|access-date=4 October 2021|website=Sydney Morning Herald}} Interlocutory orders were made by the Tribunal in June 2021.{{Cite web|last=ACT Civil and Administrative Tribunal|title=FLYNN v AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED ACN 005 357 522 (Discrimination) [2021] ACAT 50|url=https://www.acat.act.gov.au/__data/assets/pdf_file/0010/1778140/FLYNN-v-AUSTRALIA-AND-NEW-ZEALAND-BANKING-GROUP-LIMITED-ACN-005-357-522-Discrimination-2021-ACAT-50.pdf|url-status=live|website=ACAT|archive-url=https://web.archive.org/web/20210705054953/https://www.acat.act.gov.au/__data/assets/pdf_file/0010/1778140/FLYNN-v-AUSTRALIA-AND-NEW-ZEALAND-BANKING-GROUP-LIMITED-ACN-005-357-522-Discrimination-2021-ACAT-50.pdf |archive-date=5 July 2021 }} The matter between Flynn and the bank was settled in October 2021 with ANZ admitting in a statement that had de-banked Flynn because he operated Bitcoin trading service, and that it could (subject to their defences) amount to discrimination, but that they believed doing so was necessary to mitigate exposure to regulatory risk.{{Cite web|last=Danckert|first=Sarah|date=2021-10-14|title=ANZ settles debanking case brought by bitcoin trader|url=https://www.smh.com.au/business/banking-and-finance/anz-settles-debanking-case-brought-by-bitcoin-trader-20211014-p59009.html|access-date=2021-11-12|website=The Sydney Morning Herald|language=en}} Flynn maintains, despite the settlement requiring him to withdraw the action, that ANZ's actions were unlawful.{{Cite web|title=Allan Flynn on LinkedIn: #bitcoin|url=https://www.linkedin.com/posts/allan-flynn-882a94a5_bitcoin-activity-6854603186515398656-VfFP|access-date=2021-11-12|website=www.linkedin.com|language=en}}

ANZ was reported as appearing in 7,548 of the Mossack Fonseca documents in the Panama Papers, reflecting the bank's extensive work in New Zealand, the Cook Islands, Samoa and Jersey.{{Cite news|url=http://www.afr.com/business/banking-and-finance/financial-services/the-panama-papers-anz-was-the-leading-australian-bank-in-mossacks-universe-20160403-gnx40c|title=The Panama Papers: ANZ was the leading Australian bank in Mossack's universe}}

On 1 June 2018, the Australian Competition & Consumer Commission (ACCC) announced that criminal cartel charges are expected to be laid by the Commonwealth Director of Public Prosecutions (CDPP) against ANZ Bank, its Group Treasurer Rick Moscati, along with Deutsche Bank, Citigroup and a number of individuals.{{cite web|url=https://www.accc.gov.au/media-release/correction-criminal-cartel-charges-to-be-laid-against-anz|title=Correction: Criminal cartel charges to be laid against ANZ|date=1 June 2018|publisher=ACCC|access-date=5 August 2018}}{{cite web|url=https://www.accc.gov.au/media-release/update-criminal-cartel-charges-to-be-laid-against-citigroup|title=Update: Criminal cartel charges to be laid against Citigroup|date=1 June 2018|publisher=ACCC|access-date=4 August 2018}} The charges concern a $2.5 billion ANZ capital raising that took place in August 2015.{{Cite web|date=2020-07-01|title=Investment bankers back in the spotlight as cartel case resumes|url=https://www.afr.com/companies/financial-services/investment-bankers-back-in-the-spotlight-as-cartel-case-resumes-20200701-p557zh|access-date=2020-09-02|website=Australian Financial Review|language=en}} In July 2020 committal proceedings were completed in the case,{{Cite web|date=2020-07-24|title=ACCC's 'criminal cartel six' to be split up before trial|url=https://www.afr.com/companies/financial-services/accc-s-criminal-cartel-six-to-be-split-up-before-trial-20200724-p55f6u|access-date=2020-09-02|website=Australian Financial Review|language=en}} which may last into 2022.

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, also known as the Hayne Royal Commission, was a Royal Commission established on 14 December 2017 by the Australian Government to inquire into and report on misconduct in the banking, superannuation, and financial services industry. The establishment of the commission followed revelations in the media of a culture of greed within several Australian financial institutions.{{cite news |url=http://www.abc.net.au/4corners/banking-bad/5433156 |title=Banking Bad |work=Four Corners |publisher=Australian Broadcasting Corporation |author=Ferguson, Adele |date=5 May 2014 |access-date=1 March 2018 |format=transcript }} A subsequent parliamentary inquiry recommended a royal commission, noting the lack of regulatory intervention by the relevant government authorities,{{cite news |url=http://www.abc.net.au/news/2014-06-26/senate-inquiry-demands-royal-commission-into-asic-cba/5553102 |title=Senate inquiry demands royal commission into Commonwealth Bank, ASIC |work=ABC News |location=Australia |author1=McGrath, Pat |author2=Janda, Michael |date=27 June 2014 |access-date=1 March 2018 }} and later revelations that financial institutions were involved in money laundering for drug syndicates, turned a blind eye to terrorism financing, and ignored statutory reporting responsibilities{{cite news |url=http://www.abc.net.au/news/2017-08-07/commonwealth-bank-laid-the-groundwork-for-royal-commission/8779598 |title=How the Commonwealth Bank laid the groundwork for a royal commission |work=ABC News |location=Australia |author=Verrender, Ian |date=7 August 2017 |access-date=1 March 2018 }} and impropriety in foreign exchange trading.{{cite news |url=https://www.theage.com.au/business/banking-and-finance/cba-and-nab-admit-impropriety-in-foreign-exchange-trading-20161221-gtfv3c.html |title=CBA and NAB admit impropriety in foreign exchange trading |work=The Age |location=Melbourne |author1=Frost, James |author2=Eyers, James |date=21 December 2016 |access-date=1 March 2018 |archive-date=11 June 2020 |archive-url=https://web.archive.org/web/20200611115321/https://www.theage.com.au/business/banking-and-finance/cba-and-nab-admit-impropriety-in-foreign-exchange-trading-20161221-gtfv3c.html |url-status=dead }}

ANZ was also implicated in the bank bill swap rate scandal{{cite news |url=https://www.smh.com.au/business/banking-and-finance/westpac-to-fight-asic-allegations-after-anz-nab-settle-raterigging-case-20171030-gzapyp.html |title=Westpac to fight ASIC allegations after ANZ, NAB settle rate-rigging case |work=Sydney Morning Herald |author=Dankert, Sarah |date=30 October 2017 |access-date=3 March 2018 }} and settled with ASIC prior to the commencement of legal proceedings.{{cite news |url=http://www.abc.net.au/news/2017-10-23/asic-settles-court-case-against-anz-bank/9076140 |title=ANZ settles interest rate rigging case just before trial begins |work=ABC News |location=Australia |author=Chau, David |date=23 October 2017 |access-date=1 March 2018 }}

In July 2020 Bogac Ozdemir, a former employee of ANZ, filed a civil action against the bank at a New York court. Ozdemir claims that statements made by the bank about him were defamatory, and is seeking damages of US$20 million.{{Cite news|date=2020-07-21|title=ANZ Trader Sues for Defamation Over Social Media Rebuke, Seeking $20 Million|language=en|work=Bloomberg.com|url=https://www.bloomberg.com/news/articles/2020-07-21/anz-trader-sues-bank-for-defamation-over-social-media-rebuke|access-date=2020-09-09}}

In 2023, confidential banking documents were found in a bin close to the ANZ branch in Armadale. The documents included names, addresses, and account numbers of customers with the branch.{{Cite web |last=Johns |first=Rebecca |date=2023-02-28 |title=Confidential bank documents found dumped in Armadale bin |url=https://www.theage.com.au/national/western-australia/confidential-bank-documents-found-dumped-in-armadale-bin-20230228-p5cod4.html |access-date=2023-02-28 |website=The Age |language=en}}

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