Servify

{{short description|Device management platform}}

{{Use dmy dates|date=June 2022}}

{{Use Indian English|date=June 2022}}

{{Infobox company

| name = Servify

| logo = Servify Logo color.svg

| logo_size =

| logo_alt =

| logo_caption =

| type = Private company

| industry =

| genre =

| founded = 2015

| founder = Sreevathsa Prabhakar

| hq_location_city = Mumbai

| hq_location_country = India

| num_locations =

| num_locations_year =

| area_served = North America, Middle East, China, Europe, Turkey, India

| key_people = Pragyan Mohanty (Group COO)

| services =

| num_employees = 700+

| num_employees_year = 2022

| parent = Service Lee Technologies Private Limited

| website = {{URL|https://servify.in/|Official website}}

}}

Servify is a device management platform, founded in 2015.{{cite news |last1=Datta |first1=Aveek |title=Servify: Service as a software |url=https://www.fortuneindia.com/enterprise/servify-service-as-a-software/104618 |publisher=Fortune India |date=16 June 2020}} It is headquartered in Mumbai, India and operates in North America, Europe, Middle East, China and Turkey.{{cite news |last1=Peverelli |first1=Roger |last2=de Feniks |first2=Reggy |title=Servify, delivering Consumer Happiness across post-sales lifecycle for products that touch the daily lives of consumers |url=https://www.digitalinsuranceagenda.com/371/servify-delivering-consumer-happiness-across-post-sales-lifecycle-for-products-that-touch-the-daily-lives-of-consumers/ |publisher=DigitalInsuranceAgenda |date=16 May 2019}} It provides services such as product diagnosis, queue management, warranty and protection plans to its clients. In 2019, Servify was featured in Red Herring Asia Top 100 Technology company list.{{cite news |title=2019 Red Herring Top 100 Asia Winners |url=https://www.redherring.com/2019-red-herring-top-100-asia-winners/ |publisher=Red Herring}}

History

Servify was founded by Sreevathsa Prabhakar in 2015. Before starting Servify, Prabhakar was running a company called The Service Solutions, which he had started in 2009 and later it was acquired by B2X GmbH, a Germany based customer service outsourcing company.

It received its first round of funding in April 2016 for an undisclosed amount from Blume Ventures, Beenext, Barkawi Holdings and TM Service Technology Holdings.{{cite news |title=Servify raises funding from Blume Ventures & others |url=https://tech.economictimes.indiatimes.com/news/startups/servify-raises-funding-from-blume-ventures-others/51694296 |publisher=The Economic Times |date=5 April 2016}}

In June 2016, OnePlus used Servify's technology to launch the 'OnePlus Care' app that allows customers to self-diagnose their smartphones and avail doorstep pickup for service center, if needed repair.{{cite news |title=OnePlus ties up with Servify to launch 'Accidental Protection Plan' |url=https://www.business-standard.com/article/technology/oneplus-ties-up-with-servify-to-launch-accidental-protection-plan-116062800327_1.html |publisher=Business Standard |date=28 June 2016}} The company is also partnered with brands like Apple, Oppo, Panasonic, Realme, Nokia, OnePlus, Xiaomi, Amazon, AmTrust, Croma, Godrej, Huawei, Ingram Micro, Micromax, Motorola, Lenovo, Reliance Jio, Reliance Retail and Vodafone.{{cite news |title=Nokia Smartphones Get 3 Servify-Powered Insurance Plans in India |url=https://gadgets.ndtv.com/mobiles/news/nokia-smartphones-get-3-servify-powered-insurance-plans-in-india-1952441 |publisher=NDTV |date=23 November 2018}}

Servify raised $15M in its Series B funding round from Iron Pillar, Blume Ventures and Beenext in August 2018.{{cite news |last1=Sriram |first1=M. |title=Iron Pillar leads $15 million funding in Servify |url=https://www.livemint.com/Companies/wsUOGkeNf2OQWvTwgLQiAJ/Iron-Pillar-leads-15-million-funding-in-Servify.html |publisher=Livemint |date=30 August 2018}} It acquired a gadgets repair startup iService in January 2019.{{cite news |last1=Ganguly |first1=Shreya |title=Mumbai-Based Servify Buys Gadget Repair Startup iService |url=https://inc42.com/buzz/mumbai-based-servify-buys-gadget-repair-startup-iservice/ |publisher=Inc42.com |date=3 January 2019}}

In June 2020, Samsung tied up with Servify to launch Samsung Care+ that provides protection service for Samsung Galaxy smartphones.{{cite news |title=Samsung India partners with Servify to offer smartphone protection plans |url=https://www.newindianexpress.com/business/2020/jun/25/samsung-india-partners-with-servify-to-offer-smartphone-protection-plans-2161328.html |publisher=The New Indian Express |date=15 June 2020}}{{cite news |title=Samsung, Servify launch Care+ smartphone care plan in India |url=https://telecom.economictimes.indiatimes.com/news/samsung-servify-launch-care-smartphone-care-plan-in-india/76620664 |publisher=The Economic Times |date=25 June 2020}} It secured Rs. 85.8 crores in its Series C funding round for its existing investors, Iron Pillar and Blume Ventures.{{cite news |last1=Khatri |first1=Bhumika |title=Servify Is Raising INR 85.8 Cr For Strategic Expansion Plans |url=https://inc42.com/buzz/exclusive-servify-is-raising-inr-85-8-cr-funding-for-strategic-expansion-plans/ |publisher=Inc42.com |date=8 June 2020}}

Servify raised $23M in Series C funding round from Iron Pillar, Blume Ventures, Beenext and Tetrao SPF in September 2020.{{Cite web|title=Apple partner Servify raises $23 million to scale its devices after-sales and management platform overseas|url=https://techcrunch.com/2020/09/23/apple-partner-servify-raises-23-million-to-expand-its-devices-after-sales-and-management-platform-overseas/|access-date=2020-09-23|website=TechCrunch|language=en-US}} Servify acquired key businesses of German-based WebToGo.{{cite web|title=Servify acquires key businesses of Germany-based WebToGo|url=https://economictimes.indiatimes.com/tech/startups/servify-acquires-key-businesses-of-germany-based-webtogo/articleshow/82062086.cms |publisher=Economic Times |date=14 April 2021}}

Servify acquires 247Around to strengthen its service fulfilment network beyond smart products.{{cite news |title=Device management platform Servify buys 247around |url=https://www.moneycontrol.com/news/business/startup/device-management-platform-servify-buys-247around-8146691.html |publisher=Moneycontrol |date=22 February 2022}}

Servify raises $65 million as part of its ongoing Series D funding round.{{cite news |title=Servify raises $65 million in Series D round|url=https://www.newindianexpress.com/business/2022/aug/24/servify-raises-65-million-in-series-d-round-2490983.html |publisher=The New Indian Express |date=24 August 2022}}

In a cash and equity deal, Servify acquired Jubi.ai, a Mumbai-based conversational bot platform used for customer support and sales automation.{{cite news |title=Servify acquires conversational bot platform Jubi.ai in cash and equity deal.|url=https://www.cnbctv18.com/business/companies/servify-acquires-conversational-bot-platform-jubiai-in-cash-and-equity-deal-15592951.htm |publisher=CNBC TV18 |date=5 January 2023}}

Servify Partners with Thumb Cellular for Device Protection. {{cite news |title=Thumb Cellular, Servify Ink Device Protection Partnership

|url=https://finance.yahoo.com/news/thumb-cellular-servify-ink-device-170000635.html?guccounter=1 |publisher=Yahoo Finance |date=18 October 2023}}

Servify expands its reach, partnering with Eureka Forbes, Panasonic, Harman & TCL to power their extended warranty programs in India.{{cite news |title=Servify Expands its Portfolio by Adding New Product Categories in India|url=https://theprint.in/ani-press-releases/servify-expands-its-portfolio-by-adding-new-product-categories-in-india/1828670/ |publisher=The Print |date=2 November 2023}}

Recognition

  • Red Herring Asia Top 100 Winner 2019
  • Outlook Business's Power of I 2019 list{{cite news |last1=Bhatnagar |first1=Rishabh |title=Happily ever after |url=https://www.outlookbusiness.com/specials/power-of-i_2019/happily-ever-after-5330 |publisher=Outlook Business |date=19 September 2019}}
  • DIA Top 100 Insuretechs 2019
  • Businessworld Techtors 2020{{cite news |title=Over 15 Tech Disrupters Awarded At BW TechTors 2020 |url=http://www.businessworld.in/article/Over-15-Tech-Disrupters-Awarded-At-BW-TechTors-2020/23-01-2020-182632/ |publisher=BW Businessworld |date=23 January 2020}}
  • Winner Best Enterprise Product/Service in India Digital Enabler Awards 2020{{cite news |title= India Digital Enabler Awards 2020|url= https://www.entrepreneurindia.com/idea/awards-winner.php |publisher=Entrepreneur India |date=23 January 2020}}
  • Nasscom Emerge50 Awards 2021{{cite news |title= Nasscom Emerge50 Awards 2021|url= https://nasscom.in/emerge50/ |publisher=Entrepreneur India |date=21 January 2022}}
  • 2022 Red Herring Top 100 Global: Winner{{cite news |title= Red Herring Top 100 Global Awards|url= https://www.redherring.com/events/red-herring-global/2022-red-herring-top-100-global-winners/ |publisher=Red Herring |date=31 October 2022}}
  • 2022 Deloitte Technology Fast 50 India Winner{{cite news |title= Deloitte Technology Fast 50 India 2022 ranking|url= https://www2.deloitte.com/in/en/pages/about-deloitte/articles/tf50-2022-winners-report.html |publisher=Deloitte |date=24 November 2022}}
  • 2022 ASK Private Wealth and Hurun India Future Unicorn Index{{cite news |title= Hurun India Future Unicorn 2022ranking|url= https://www.askfinancials.com/pdf/knowledge-panel/ASK%20Wealth%20Hurun%20India%20Future%20Unicorn.pdf|publisher= ASK Private Wealth and Hurun India |date=23 March 2023}}
  • 2023 Tracxn Emerging Startup Awards of 2023{{cite news |title= 2023 Tracxn Emerging Startup Awards of 2023ranking|url= https://tracxn.com/d/emerging-startups/top-brands-tech-startups-2023|publisher= Tracxn |date=30 March 2023}}
  • 2023 Hurun Star of Mumbai {{cite news |title= 2023 Hurun Future Unicorn Award 2023ranking|url= https://hurunindia.com/wp-content/uploads/2023/12/IDFC-FIRST-Private-Hurun-Indias-Top-200-Self-made-Entrepreneurs-of-the-Millennia-2023.-1.pdf|publisher= Hurun |date=31 Aug 2023}}
  • 2023 ET Great Managers Award of 2023 {{cite news |title= 2023 The Top 50 Companies with Great Managers Award in India 2023 ranking|url= https://economictimes.indiatimes.com/spotlight/greatmanagerawards2022.cms |publisher= The Economic Times |date=12 Dec 2023}}
  • 2024 Tracxn Emerging Startup Awards of 2024 {{cite news |title= Emerging Startup 2024 Award for Top B2B E-commerce Tech Startup ranking|url= https://tracxn.com/d/emerging-startups/top-brands-tech-startups-2023|publisher= Tracxn |date=3 Jan 2024}}
  • 2024 B2B Startup of the Year Award {{cite news |title= B2B Startup of the Year|url= https://www.entrepreneurindia.com/startup/awards_winner.php|publisher= Entrepreneur India |date=8 Mar 2024}}
  • 2024 Winner of Deloitte's Technology Fast 50 {{cite news |title= Technology Fast 50 Winner|url= https://www2.deloitte.com/in/en/pages/about-deloitte/articles/tf50-2024-winners-report.html|publisher= Deloitte India |date=10 Dec 2024}}

See also

References

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