Virgin Australia#Cabin

Virgin Australia was launched as Virgin Blue, a low-cost airline, in August 2000, with two Boeing 737-400 aircraft, one of which was leased from then-sister airline Virgin Express.{{cite news |url=http://www.theage.com.au/articles/2003/11/15/1068674436993.html |title=Low-cost blueprint lets Virgin soar |author=Moynihan, Stephen |date=16 November 2003 |work=The Age |access-date=29 November 2011 |location=Melbourne}}[http://www.virginaustralia.com/au/en/about-us/media/2000/D_019608/ "Virgin Blue To Fly The Aussie Skies" – Virgin Blue Media Release 5 February 2000] {{Webarchive|url=https://web.archive.org/web/20130102000006/http://www.virginaustralia.com/au/en/about-us/media/2000/D_019608/ |date=2 January 2013 }} retrieved 5 November 2012 Initially offering seven return flights a day between Brisbane and Sydney, this was expanded to cover all major Australian cities and many holiday destinations. The Virgin Blue name was the result of an open competition; it was a play on the predominantly red livery and the Australian slang tradition of calling a red-headed male 'Blue' or 'Bluey'. This term has been used by the older generation, also known as the boomer generation.{{cite news |url=https://www.kidspot.com.au/lifestyle/entertainment/whats-a-bin-chicken-us-bluey-fans-are-confused-by-australian-slang/news-story/bac151e6cd1e3c0bad622028bb23833d |title='What's a bin chicken?' US Bluey fans are confused by Australian slang |author=Leah Goulis |date=4 November 2022 |work=News.com.au |location=Melbourne}}

File:Virgin Blue (VH-VBY) Boeing 737-7FE at Melbourne Airport.jpg

The timing of Virgin Blue's entry into the Australian market was fortunate as it was able to fill the vacuum created by the failure of Ansett Australia in September 2001. Ansett's failure allowed Virgin to grow rapidly to become Australia's second domestic carrier rather than staying just a cut-price alternative to the established players. It also gave Virgin access to terminal space, without which growth would have been significantly limited.{{citation needed|date=May 2024}} Delays in negotiating access to the former Ansett terminal at Sydney Airport however, forced Virgin to use its original terminal there—a collection of prefabricated buildings without aerobridges—longer than was needed. The airline's corporate and operations functions were located in its headquarters building at 112 Barry Parade in Fortitude Valley, Brisbane.{{citation needed|date=May 2024}}

As the airline grew, it acquired new equipment, enabling it to phase out its older 737-400s in favor of 737-700 and −800 series aircraft with modern glass cockpits, winglets, and greater fuel efficiency.{{citation needed|date=May 2024}}

Virgin Group's holding in Virgin Australia was later reduced, initially via a sale of a half interest to Australian logistics conglomerate Patrick Corporation, and later by a public float.{{citation needed|date=May 2024}} In early 2005 Patrick launched a hostile takeover for Virgin Blue. Patrick had been unhappy for some time with the company. By the closure of the offer, Patrick held 62% of the company, giving it control. Virgin Group retains a 25% share.{{citation needed|date=May 2024}}

In May 2006, Toll Holdings acquired Patrick and became the majority owner of Virgin Blue. In July 2008, Toll sold its majority holding via a special dividend to hold 1.7% of the company. In June 2013, Air New Zealand owned 23% of the company.[http://www.theaustralian.com.au/business/aviation/air-nz-revealed-as-buyer-of-3pc-additional-virgin-stake/story-e6frg95x-1226658272262 Air NZ revealed as buyer of 3pc additional Virgin stake] The Australian 6 June 2013

File:Virgin Blue Boeing 737-800 PER Monty-3.jpg in the old Virgin Blue red livery at Perth Airport in 2004]]

Virgin Blue previously used a familiar formula pioneered by airlines such as Southwest Airlines and Ryanair of eliminating costs such as included in-flight meals and printed tickets in favour of selling food on-board and using telephone and internet booking systems. It also cut costs in the past by limiting the number of airports serviced and by operating one type of aircraft, the Boeing 737. This strategy changed with the introduction of a second type into the fleet. The airline ordered 20 Embraer E-jets, in a mix of six E170s and 14 E190s. These were ordered specifically so that the airline could re-enter the Sydney–Canberra market that it abandoned in 2004, and to fly to less populous areas.[http://www.virginaustralia.com/au/en/about-us/media/2007/D_020005/ " Ho Ho Ho – It's off to Albury we go!" – Virgin Blue Press Release] 2 November 2007. Retrieved 22 January 2008. The first E-170 arrived in Australia in September 2007, and by the end of the year, the three on initial order had been delivered. These were placed on limited-frequency services before full-scale operations were launched on 4 February 2008 with services from Sydney to Canberra (branded as 'Capital Jet' services),Sadler, Paul. "A Red Storm Rising", Australian Aviation magazine No 244, November 2007, p30-34. Phantom Media Pty. Ltd., Fyshwick ACT. {{ISSN|0813-0876}} Mackay in Queensland, and the New South Wales regional centres of Port Macquarie and Albury, which were promoted with a one-cent fare.[http://www.virginaustralia.com/au/en/about-us/media/2008/D_020023/ Albury Launch with 1 Cent Fares!!]. Retrieved 5 February 2008.[http://www.virginaustralia.com/au/en/about-us/media/2008/D_020022/ Port Macquarie Launch]. Retrieved 5 February 2008. The flights to Canberra and the regional centres signified an effort to compete more directly with Qantas and its subsidiary QantasLink operation, which flies to all three cities, and with independent Regional Express Airlines.

File:VHYFC.JPG for the launch of the new brand.]]

When Virgin Blue launched in 2000, it did not have interline or marketing alliances with other airlines. This changed after the collapse of domestic competitor Ansett Australia, when Virgin Blue began a codeshare agreement with United Airlines, enabling United passengers to connect from the United States to Virgin Blue’s Australian destinations not served by United.{{cite web|url=http://www.virginaustralia.com/au/en/about-us/media/2008/D_020039/ |title=A "V" Good Partnership – Virgin Blue And Vietnam Airlines Sign Interline Agreement |publisher=Virginaustralia.com |date=7 April 2008 |access-date=3 April 2013}}

In 2006, Virgin Blue began forming partnerships to compete with Qantas. It established frequent flyer agreements with Emirates, Hawaiian Airlines, and Malaysia Airlines. The airline also had an interline agreement with Regional Express Airlines for access to smaller regional centres in eastern Australia, and operated two routes in Western Australia through Virgin Australia Regional Airlines.

In November 2007, Virgin Blue announced an agreement with Garuda Indonesia, allowing domestic passengers to transfer to international Garuda flights from Perth, Melbourne, Sydney, or Darwin. A similar agreement was later made with Vietnam Airlines, providing connections from Melbourne and Sydney to destinations in Vietnam via its network.File:Forward fuselage of Virgin Australia (VH-YFC) Boeing 737-81D at Sydney Airport.jpg, at Sydney Airport for the launch of the new brand]]

File:Virgin Blue logo.svg

In 2008, Business class was introduced throughout its entire fleet. New seating was installed in the first three rows of the cabin. These could be converted from three seats in economy configuration to two seats for premium economy. The premium product offered priority check-in, larger baggage allowance, lounge access, priority boarding, increased legroom and all-inclusive in flight entertainment, meals and beverages on board. The product was aimed at business and corporate customers. The airline began charging economy-class passengers for checked baggage in September 2008. The airline further announced its intention to operate Airbus A330 aircraft between Perth and the East Coast, starting in May 2011.{{cite web|url=http://australianaviation.com.au/2010/11/virgin-blue-to-add-two-further-a330s-in-2012/ |title=Virgin Blue to add two further A330s in 2012 | Australian Aviation Magazine |publisher=Australianaviation.com.au |date=24 November 2010 |access-date=3 April 2013}}

In December 2010, Virgin Blue entered into alliances with Etihad Airways{{cite web |url=http://www.flightglobal.com/blogs/wings-down-under/2011/01/in-virgin-blue-etihad-alliance-its-old-friends-re-united.html |title=In Virgin Blue-Etihad alliance, it's old friends re-united |date=26 January 2011}} and Air New Zealand{{cite web |url=http://www.transport.govt.nz/ourwork/air/AirNZ-VirginBlueAllianceapplication |title=Air New Zealand – Virgin Blue Alliance application 2010 | publisher=Ministry of Transportation, New Zealand | date=21 December 2010}} for code-sharing, reciprocal lounge and frequent flyer access and other co-operational projects.{{cite news |url=http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10695811 |title=Govt approves Air NZ – Virgin Blue alliance |date=21 December 2010 | work=The New Zealand Herald}} Virgin Blue also entered into talks with Delta Air Lines about the possibility of joining SkyTeam, one of the top three alliances in the world, as V Australia and Delta sought approval for an agreement between the two airlines to co-operate on trans-Pacific services.{{cite news|first=Matt |last=O'Sullivan |title=Virgin Blue may join Delta's team |url=http://www.theage.com.au/business/virgin-blue-may-join-deltas-team-20100126-mwfo.html |access-date=6 May 2011|work=The Age|date=27 January 2010|location=Melbourne}} The agreement was rejected by the United States Department of Transportation under United States antitrust law.{{cite news|first=Josh |last=Mitchell |title=US rejects Virgin Blue, Delta alliance |url=http://www.theaustralian.com.au/business/aviation/us-rejects-virgin-blue-delta-alliance/story-e6frg95x-1225916200016 |access-date=6 May 2011|work=The Australian |date=9 September 2010 |agency=Dow Jones Newswires }} Upon review the agreement was approved by the United States Department of Transportation on 10 June 2011.{{cite web|url=http://news.delta.com/index.php?s=43&item=1390 |title=Delta, Virgin Australia Welcome Final DOT Approval of Trans-Pacific Alliance – 10 June 2011 |publisher=News.delta.com |access-date=3 April 2013}}

On 20 January 2011, Air New Zealand announced it would take a shareholding stake of between 10% and 14.99% in Virgin Blue. Air New Zealand chief executive Rob Fyfe described the investment "as part of Air New Zealand's strategy to develop scale and reach in this region" but said the airline had no intention of making a full takeover.{{cite web | title =Air NZ buys up stake in Virgin Blue | work=ABC News | publisher=Australian Broadcasting Corporation | date = 20 January 2011 | url =http://www.abc.net.au/news/stories/2011/01/20/3117644.htm?section=world | archive-url =https://archive.today/20120716183323/http://www.abc.net.au/news/stories/2011/01/20/3117644.htm?section=world | url-status =dead | archive-date =16 July 2012 | access-date =20 January 2011}}

{{main|V Australia}}

In early 2006, Virgin Blue announced its intention to operate up to seven flights a week to the U.S. through either Los Angeles or San Francisco. At the time, only Qantas and United Airlines competed in the Australia-US transpacific market. The airline was given permission for ten flights a week to the U.S. by Australian regulators on 24 July 2007. The plans were approved by US regulators on 15 February 2008, due to the signing of an open skies agreement between Australia and the US.{{Cite web |url=http://business.smh.com.au/virgin-blue-signs-up-for-open-skies-to-the-us/20080215-1shv.html |title=Virgin Blue signs up for open skies to the US |access-date=15 February 2008 |archive-url=https://web.archive.org/web/20080219024043/http://business.smh.com.au/virgin-blue-signs-up-for-open-skies-to-the-us/20080215-1shv.html |archive-date=19 February 2008 |url-status=dead}} Instead of using its existing brand, Virgin Blue launched a fully owned subsidiary with a separate Air Operator's Certificate, named V Australia as the result of a public naming competition, with a fleet of five specifically branded 777-300ERs.

The airline launched flights between Sydney and Los Angeles in 2009, followed by flights from Melbourne and Brisbane after obtaining permission to operate an unlimited number of flights between Australia and the U.S. by the Australian International Air Services Commission.{{cite web|last=Bird |first=Michael |title=Determination [2008] IASC 110 |publisher=Australian Government – International Air Services Commission |date=1 August 2008 |url=http://www.iasc.gov.au/pubs/2008iasc110.pdf |access-date=10 February 2009 |url-status=dead |archive-url=https://web.archive.org/web/20090519165214/http://www.iasc.gov.au/pubs/2008iasc110.pdf |archive-date=19 May 2009 }} V Australia also applied to the United States Department of Transportation to operate services to San Francisco, Seattle, Las Vegas, and New York, but these plans never materialised. V Australia later launched flights to Nadi International Airport, Phuket and Johannesburg (all of which were discontinued prior to the brand being absorbed into Virgin Australia, although Virgin Australia continued to operate to Phuket until 2015, and to Nadi), and Abu Dhabi to consolidate Virgin Blue's codeshare agreement with Etihad Airways.

File:Virgin Australia (VH-XFB) Airbus A330-243 taxiing at Sydney Airport.jpg arrives at Sydney Airport in the new Virgin Australia livery, 4 May 2011. A Boeing 777-300ER of sister airline V Australia is in the background.]]

On 7 May 2010, Brett Godfrey officially stepped down as Virgin Blue CEO after steering the company through its first 10 years.{{cite news |title=Bye Brett! Australia owes you a big thank you for revolutionising the airline industry  – consumers, tourism industry and business alike |publisher=Centre for Asia Pacific Aviation |date=7 May 2010 |url=http://www.centreforaviation.com/news/2010/05/07/bye-brett-the-australian-aviation-sector-owes-you-a-big-thankyou--the-public-the-tourism-industry/page1 |access-date=7 May 2010 |archive-date=16 June 2018 |archive-url=https://web.archive.org/web/20180616130139/https://centreforaviation.com/news/2010/05/07/bye-brett-the-australian-aviation-sector-owes-you-a-big-thankyou--the-public-the-tourism-industry/page1 |url-status=dead }} John Borghetti, former Qantas executive general manager, took over as the new Chief Executive.{{cite news |last=Creedy |first=Steve |title=Virgin chief starts at $3.5m: John Borghetti |work=The Australian |url=http://www.theaustralian.com.au/business/virgin-chief-starts-at-35m-john-borghetti/story-e6frg8zx-1225863821120 |access-date=3 August 2010 |date=8 May 2010}} Following Borghetti's arrival as CEO, a number of key Qantas staff moved to Virgin Blue while key Virgin Blue staff departed the airline,{{cite web |url=http://australianaviation.com.au/2010/12/vb-poaches-another-key-qf-exec/ |title=VB poaches another key QF exec | Australian Aviation Magazine |publisher=Australianaviation.com.au |date=13 December 2010 |access-date=3 April 2013}} causing much speculation regarding a forthcoming rebrand or reorganisation of the airline.{{cite web |url=http://australianaviation.com.au/2010/09/virgin-name-to-stay-%E2%80%93-branson/ |title=Virgin name to stay – Branson | Australian Aviation Magazine |publisher=Australianaviation.com.au |date=13 September 2010 |access-date=3 April 2013}} In February 2011, the re-brand was confirmed when the airline announced that the word 'Blue' would be dropped from its name as part of a campaign to attract more business travellers away from rival Qantas. This came shortly after the unveiling of new crew uniforms and business-class seats. The airline stated that the re-brand would proceed in stages and would reportedly include a new fleet livery and the renaming of the other Virgin Blue Group airlines as well.{{cite news |title=Virgin Blue to drop blue to attract more business |first=Simon |last=Canning |url=http://www.theaustralian.com.au/business/media/virgin-blue-to-drop-blue-to-attract-more-business/story-e6frg996-1226013131176 |work=The Australian |date=28 February 2011 |access-date=11 March 2011}}

On 4 May 2011, the former Virgin Blue revealed its new name, Virgin Australia, as well as its new livery. In addition to the new name, branding and livery, the airline also showed off its new flagship the Airbus A330 with new domestic business class. Boeing 737 business class seating was also revealed, to be introduced on all of Virgin's jet aircraft by the end of 2011.{{cite news |first=Steve |last=Creedy |title=Rebranded Virgin prepares for a tough battle |url=http://www.theaustralian.com.au/travel/news/rebranded-virgin-prepares-for-a-tough-battle/story-e6frg8ro-1226050900146 |access-date=6 May 2011 |work=The Australian |date=6 May 2011}} Pacific Blue and V Australia were both folded into the new Virgin Australia brand, following an agreement with former Virgin Atlantic shareholder Singapore Airlines, which ever since the establishment of Virgin Blue in 2000 had previously prohibited use of the Virgin brand outside Australia.{{cite news |first=Matt |last=O'Sullivan |title=Virgin wins stalemate over brand name rights |url=http://www.businessday.com.au/business/virgin-wins-stalemate-over-brand-name-rights-20110504-1e8k6.html |access-date=6 May 2011 |work=Sydney Morning Herald |date=6 May 2011}}

Early in 2011 it was announced that Virgin Blue had signed a ten-year deal with Perth-based regional airline Skywest Airlines, for Skywest to operate up to 18 ATR-72 turboprop aircraft leased by Virgin, in order to better compete in east coast regional markets served by QantasLink and Regional Express Airlines. The turboprops would supplement the existing Embraer E-190s and replace the E-170s, which would be phased out due to their being uneconomical on the routes operated by Virgin.{{cite news |title=Virgin Blue forms alliance with Skywest |url=http://news.smh.com.au/breaking-news-business/virgin-blue-forms-alliance-with-skywest-20110110-19kx5.html |access-date=20 January 2011 |work=Sydney Morning Herald |date=10 January 2011 |agency=Australian Associated Press}}

In October 2011, the Australian Competition & Consumer Commission (ACCC) approved a proposed code-share alliance between Singapore Airlines and Virgin Australia, subject to other regulatory approvals in both countries.{{cite web |url=http://www.thejakartaglobe.com/international/australia-approves-singapore-airlines-virgin-australia-alliance/471384 |title=Australia Approves Singapore Airlines-Virgin Australia Alliance|website=Jakarta Globe|date=13 October 2011}}

On 31 May 2016, Chinese aviation holding company HNA Group agreed to purchase 13% of Virgin Australia Holdings for A$159 million, subject to authorisation from the ACCC, a stake which HNA Group ultimately intended to increase to 19.99%.{{cite press release |url=http://www.virginaustralia.com/au/en/about-us/media/2016/VA-Strategic-Alliance-HNA-Equity-investment/ |title=Virgin Australia Holdings Announces Strategic Alliance with HNA and New Equity Investment |date=31 May 2016}} The deal also created a codeshare partnership between Virgin Australia and Chinese airlines in which HNA Group held shares, on routes between Australia and China. Virgin intended to launch flights between Australian destinations and Beijing and Hong Kong by 2017 to consolidate the agreement.{{cite web|url=http://www.ausbt.com.au/china-s-hna-takes-a-159-million-stake-in-virgin-australia |first=David |last=Flynn |title=Virgin Australia plans daily flights to Beijing, Hong Kong | publisher=Australian Business Traveller | date = 1 June 2016 }}

By October 2016, Air New Zealand sold its remaining 2.5 percent stake for A$65.7 million to investors including the Nanshan Group.{{cite web|url=http://australianaviation.com.au/2016/10/air-new-zealand-sells-off-remaining-virgin-australia-stake/ |title=Air New Zealand sells off remaining Virgin Australia stake | publisher=Australian Aviation | date = 16 October 2016 }} On 4 April 2018, Air New Zealand announced the end of the code- and revenue-sharing partnership with Virgin Australia, effective 28 October 2018.{{Cite news|url=https://www.radionz.co.nz/news/business/354161/air-nz-pulls-plug-on-alliance-with-virgin-australia|title=Air NZ pulls plug on alliance with Virgin Australia|date=5 April 2018|work=Radio New Zealand|access-date=6 April 2018|language=en-nz}}

On 12 June 2018, Virgin Australia CEO John Borghetti confirmed that he would leave the airline before the end of his contract in January 2020. Borghetti, who became CEO in May 2010, mentioned that his initial plans were to stay in the position for three to four years, however, the company's growth and success prompted him to stay on.{{cite news |url=https://www.afr.com/business/transport/aviation/virgin-australia-ceo-john-borghetti-to-step-down-20180611-h1195a |title=Virgin Australia CEO John Borghetti to step down |date=12 June 2018 |website=Australian Financial Review |access-date=16 June 2018}} In February 2019 Paul Scurrah was announced as Borghetti's successor, with Scurrah commencing as CEO on 25 March 2019.{{cite news|last=Housego |first=Luke |url=https://www.afr.com/business/transport/aviation/virgin-australia-appoints-paul-scurrah-as-new-ceo-20190206-h1awpq |title=Virgin Australia appoints Paul Scurrah new CEO |website=Australian Financial Review |date=6 February 2019 |access-date=5 March 2019}}

On 2 July 2018, Virgin Australia launched a Sydney to Hong Kong service.Debrief Australian Aviation May 2018 Page 15 It ceased on 2 March 2020 due to the COVID-19 pandemic.The Picture Down Under Airliner World May 2020 page 31

File:PER 060620 gnangarra-103.jpg

{{See also|Impact of the COVID-19 pandemic on aviation}}

On 18 March 2020, Virgin Australia CEO Paul Scurrah announced the grounding of the equivalent of 53 planes due to the ongoing COVID-19 pandemic, effective 30 March.{{cite web |url=https://www.afr.com/companies/transport/virgin-suspends-international-flights-from-may-20200318-p54b6v |title=Virgin suspends international flights from April |publisher=Australian Financial Review |date=18 March 2020}} This had the effect of temporarily returning Virgin Australia to being a domestic-only airline.

On 31 March 2020, Virgin Australia confirmed it had asked the Federal Government for a $1.4 billion loan to help it through the COVID-19 crisis. The airline said its bailout proposal was "subject to approval by the Virgin Australia Holdings board and the Australian Government" and "may or may not include conversion to equity in certain circumstances." Qantas responded by noting its revenue was three times higher than Virgin's, meaning that if Virgin was bailed-out, they should be given a $4.2 billion loan as to not distort the market.{{cite web |title=Virgin Australia seeks $1.4 billion coronavirus bailout, Qantas says if that happens, it wants $4.2 billion |url=https://www.abc.net.au/news/2020-03-31/virgin-seeks-coronavirus-bailout-qantas-warns-against-payouts/12105654 |website=ABC News |publisher=ABC |access-date=18 April 2020 |date=31 Mar 2020}}

On 4 April 2020, the Australian Government announced it would be subsidising a bare-bones international network operated by Qantas and Virgin Australia for four weeks in April. Virgin's began operating later that month to Hong Kong twice weekly and once weekly to Los Angeles.{{cite web |url=https://www.executivetraveller.com/news/qantas-virgin-repatriation-flights-to-london-lax-hong-kong-nz |title=Qantas, Virgin repatriation flights from London, USA, Hong Kong, NZ |website=Executive Traveller |date=4 April 2020 |access-date=2020-04-20}} On the same day, it became known that Virgin Australia had decided to shut down its New Zealand operation permanently, resulting in 600 jobs in New Zealand to be lost.{{cite news |last1=Palmer |first1=Scott |title=Union 'hugely disappointed' Virgin Australia axing New Zealand bases |url=https://www.newshub.co.nz/home/travel/2020/04/union-hugely-disappointed-virgin-australia-axing-new-zealand-bases.html |archive-url=https://web.archive.org/web/20200406155924/https://www.newshub.co.nz/home/travel/2020/04/union-hugely-disappointed-virgin-australia-axing-new-zealand-bases.html |url-status=dead |archive-date=6 April 2020 |access-date=4 April 2020 |work=Newshub |date=4 April 2020}}

On 9 April 2020, it was announced that all services, except one Melbourne-Sydney return flight six times a week, would be suspended from 10 April.[https://www.executivetraveller.com/news/virgin-australia-axes-all-flights-except-one-daily-sydney-melbourne Virgin Australia axes all flights except one daily Sydney-Melbourne] Executive Traveller 9 April 2020

On 14 April 2020 Virgin Australia Holdings was granted a trading halt on the Australian Securities Exchange pending a company announcement or to start trading again on 16 April 2020.[https://www.abc.net.au/news/2020-04-14/virgin-australia-goes-into-trading-halt-coronavirus/12146572 Virgin Australia goes into trading halt as it ponders financial options to stay afloat] ABC News 14 April 2020

On 16 April 2020, the Federal Government announced it would spend $160 million subsidising a minimum number of services operated by Virgin Australia and Qantas.{{cite web |title=Virgin and Qantas are boosting their domestic flights, here's what it means for you |url=https://www.abc.net.au/news/2020-04-17/virgin-qantas-domestic-flights-coronavirus-package-explained/12156434 |website=ABC News |publisher=ABC |access-date=18 April 2020 |date=16 April 2020}} The domestic minimal network announced is effective 17 April until 8 June 2020 and involves 64 flights weekly. It serves Brisbane, Sydney, Melbourne, Adelaide, Perth, regional WA and regional Queensland.{{cite web |title=Minimal network schedule |url=https://travel.virginaustralia.com/au/minimal-network-schedule |website=Virgin Australia |access-date=18 April 2020 |date=16 April 2020}}

On 18 April 2020, the Queensland Government offered $200 million to help bail out Virgin Australia, however, the bailout had a number of conditions including Federal Government backing, debt restructuring, shareholders and bondholders contributing, headquarters remaining in Brisbane and ongoing regional flights.{{cite web |title=Virgin Australia offered $200m coronavirus lifeline by Queensland Government |url=https://mobile.abc.net.au/news/2020-04-18/virgin-offered-$200m-coronavirus-lifeline-from-qld-government/12160946 |website=ABC News |publisher=ABC |access-date=18 April 2020 |date=18 April 2020}}

On 21 April 2020, Virgin Australia confirmed it had gone into voluntary administration, citing its inability to continue operations without a Federal Government bailout.[https://www.abc.net.au/news/2020-04-21/virgin-australia-goes-into-voluntary-administration-coronavirus/12167814 Virgin Australia forced into voluntary administration after coronavirus restrictions crippled cash flow] ABC News 21 April 2020 However, there are no changes being made to which flights are being operated.[https://www.virginaustralia.com/au/en/bookings/flight-status/travel-alerts/ Update on Virgin Australia Group] {{Webarchive|url=https://web.archive.org/web/20200818093128/https://www.virginaustralia.com/au/en/bookings/flight-status/travel-alerts/ |date=18 August 2020 }} Virgin Australia 21 April 2020

Virgin Australia Holdings, Ltd. and 39 affiliated debtors filed Chapter 15 bankruptcy in the United States District Court for the Southern District of New York. The primary case is #20-11024.{{cite web|title=Virgin Australia, nation's second-largest airline, seeks bankruptcy protection amid coronavirus shutdown |url=https://www.usatoday.com/story/travel/news/2020/04/21/coronavirus-virgin-australia-airline-seeks-bankruptcy-protection/5170064002/ | work=USA Today|access-date=April 29, 2020}}

In June 2020, the airline was included in the purchase of Virgin Australia Holdings by Bain Capital.[https://www.abc.net.au/news/2020-06-26/virgin-australia-bidder-cyrus-capital-bain-capital/12395112 Virgin Australia bidder Cyrus Capital Partners withdraws, Bain signs purchase deal] ABC News 26 June 2020

In August 2020, Bain Capital announced the plan for a new 'Virgin Australia 2.0', signalling that the move was more focussed towards streamlining and refocussing Virgin Australia, rather than a complete overhaul.{{Cite web|title=How Virgin Australia 2.0 plans to win back business travellers|url=https://www.executivetraveller.com/news/how-virgin-australia-2-0-plans-to-win-back-business-travellers|access-date=2020-08-11|website=Executive Traveller|date=7 August 2020 |language=en}} The announcement included the immediate retirement of the remaining ATR, Airbus A330 and 777 fleets, in addition to the retirement of the Tigerair brand.{{Cite web|title=Bain-led Virgin Australia to axe widebodies, Tigerair brand|url=https://www.ch-aviation.com/portal/news/93948-bain-led-virgin-australia-to-axe-widebodies-tigerair-brand|access-date=2020-08-11|website=ch-aviation|language=en}}

On 15 October 2020, as a result of numerous restructuring measures by Bain Capital, Virgin Australia CEO Paul Scurrah announced that he would resign. Jayne Hrdlicka was announced as Scurrah's successor, with Hrdlicka commencing as CEO on 18 November 2020.{{cite news|last=Baird |first=Lucas |url=https://www.afr.com/companies/transport/virgin-s-scurrah-to-resign-within-hours-20201015-p565ab |title=Virgin CEO Paul Scurrah resigns |website=Australian Financial Review |date=15 October 2020 |access-date=15 October 2020}}

On 15 December 2021, Virgin Australia and United Airlines announced a new partnership beginning in April 2022. This brought an end to the Delta Air Lines partnership after over a decade.{{cite web | title =Virgin Australia and United announce a new partnership | work=Virgin Australia| date = 15 December 2021 | url=https://www.virgin.com/about-virgin/latest/virgin-australia-and-united-airlines-announce-partnership | access-date =22 December 2021}}

In September 2023, it was reported that Virgin Australia had been affected by the false-certification scandal plaguing London-based AOG Technics, with two Boeing 737-800s temporarily put out of service after the airline became aware that the engines had been fitted with unauthorised parts. VH-VUT was fitted with an unauthorised low pressure turbine blade, whilst VH-YFR was fitted with an unauthorised seal for an inner high-pressure turbine nozzle.{{Cite web |last=McGuire |first=Amelia |date=2023-09-18 |title=Two Virgin aircraft pulled from flying due to unauthorised engine parts |url=https://www.smh.com.au/business/companies/two-virgin-aircraft-pulled-from-flying-due-to-unauthorised-engine-parts-20230918-p5e5ka.html |access-date=2023-09-18 |website=Sydney Morning Herald|language=en}}

On 10 October 2023, Virgin Australia announced it had returned to profitability for the first time in 11 years, reporting a profit of $129 million. Revenue more than doubled compared to the prior year to $5 billion as the company responded strongly to increased customer demand following COVID-19.{{cite web | url=https://newsroom.virginaustralia.com/release/virgin-australia-returns-profitability-fy23-transformation-plan-well-underway#:~:text=10%20October%202023%3A%20Virgin%20Australia,customer%20demand%20following%20COVID%2D19 | title=Virgin Australia returns to profitability in FY23, transformation plan well underway | date=10 October 2023 }}

On 1 May 2024, the Australian Competition & Consumer Commission (ACCC) voted in favour of supporting a proposed agreement of reintroducing a codeshare agreement between Air New Zealand and Virgin Australia.{{cite web |url= https://www.accc.gov.au/media-release/accc-proposes-authorisation-for-virgin-australia-to-sell-and-market-air-new-zealand%E2%80%99s-trans-tasman-services | title=ACCC proposes authorisation for Virgin Australia to sell and market Air New Zealand's trans-Tasman services| work=Australian Competition and Consumer Commission| date=May 2024|access-date=30 May 2024}} In June 2024 this was granted formal approval.{{Cite web |date=2024-08-23 |title=Virgin Australia and Air New Zealand to get back together |url=https://newsroom.virginaustralia.com/release/virgin-australia-and-air-new-zealand-get-back-together |access-date=2024-10-05 |website=Virgin Australia|language=en}}{{Cite web |publisher=Australian Competition & Consumer Commission|date=2024-06-06 |title=ACCC authorisation for Virgin Australia to sell and market Air New Zealand's trans-Tasman services |work=Australian Competition and Consumer Commission |url=https://www.accc.gov.au/media-release/accc-authorisation-for-virgin-australia-to-sell-and-market-air-new-zealand%E2%80%99s-trans-tasman-services |access-date=2024-10-05|language=en}} However, this codeshare is limited in scope to specific trans-Tasman routes into Auckland, Wellington and Christchurch.{{Cite web |date=2024-08-23 |title=Green light for Virgin Australia, Air New Zealand alliance - Executive Traveller |url=https://www.executivetraveller.com/news/virgin-australia-air-new-zealand-alliance-partnership |access-date=2024-10-05 |website=www.executivetraveller.com |language=en}}{{Cite web |last=Goldman |first=Dave |date=2024-06-17 |title=Virgin Australia and Air New Zealand Partnership Set to Take Off |url=https://www.goldmantravel.com.au/va-and-nz-partnership/ |access-date=2024-10-05 |website=Goldman Travel Corporation |language=en-US}}

In October 2024, Qatar Airways agreed terms to purchase a 25% stake in Virgin Australia. After receiving clearance by the ACCC and Foreign Investment Review Board, the deal was approved by the Treasurer of Australia in February 2025.[https://www.abc.net.au/news/2025-02-27/cheaper-airfares-travel-expected-from-the-qatar-virgin-deal/104988668 More affordable: Travellers expected to win from the Qatar-Virgin Australia deal] ABC News 27 February 2025[https://www.flightglobal.com/airlines/qatar-gets-green-light-for-25-stake-in-virgin-australia/161975.article Qartas gets green light for 25% stake in Virgin Australia] Flightglobal 27 February 2025

In February 2024, Jayne Hrdlicka announced her intention to resign as Virgin Australia's CEO. In March 2025, Virgin Australia announced that incumbent Chief Commercial Officer Dave Emerson, would replace Hrdlicka as CEO.{{Cite web |date=5 March 2025 |title=Virgin Australia appoints Dave Emerson as CEO |url=https://www.virginaustralia.com/au/en/newsroom/2025/3/virgin-australia-appoints-dave-emerson-as-ceo/ |access-date=5 March 2025 |website=Virgin Australia Newsroom}}

File:Virgin Australia HQ 1a.jpg, Brisbane]]

Until its move to South Bank in September 2020, Virgin Australia's head office was the Virgin Village in Bowen Hills, Brisbane.{{cite news |url=http://www.theaustralian.com.au/business/aviation/virgin-blue-seeks-shelter-in-brisbane/story-e6frg95x-1111117782097 |title=Virgin Blue seeks shelter in Brisbane |date=17 October 2008 |agency=AAP |work=The Australian |access-date=29 November 2011}}"[http://www.virginaustralia.com/ws/en/help/contact-us/ Contact Us] {{Webarchive|url=https://web.archive.org/web/20170319150306/https://www.virginaustralia.com/ws/en/help/contact-us/ |date=19 March 2017 }}." Virgin Australia. Retrieved on 24 January 2012. "Virgin Australia Head Office Our head office is located at: 56 Edmondstone Road Bowen Hills Qld 4006" The building, with about {{convert|13220|sqm|sqft}} A-Grade office space, was triple net leased to Virgin Blue."[http://www.joneslanglasalle.com.au/Australia/en-AU/Pages/Properties.aspx Virgin Blue National Headquarters, Brisbane – new 12 year lease]." Jones Lang La Salle. Retrieved on 9 February 2010.

As the airline started operations, it decided to place its head office in the Brisbane area (initially as Virgin Blue, at 112 Barry Parade in Fortitude Valley). Brett Godfrey, the airline co-founder and Chief Executive for 10 years, said in 2006 that the decision "was a long considered one and has worked well".[http://www.virginblue.com.au/AboutUs/Media/NewsandPressReleases/U_001159.htm Virgin Blue In State Of Excitement Over New Invest Queensland Campaign]." Virgin Blue. Monday 6 March 2006. Retrieved on 8 February 2010. {{webarchive |url=https://web.archive.org/web/20071021215658/http://www.virginblue.com.au/AboutUs/Media/NewsandPressReleases/U_001159.htm |date=21 October 2007 }} The airline originally had its head office in Fortitude Valley, Brisbane. The airline purchased a $61 million site in Bowen Hills for its new head office. The firm Sunland Group, which had acquired the Bowen Hills site for $8 million in 2005, had scheduled to complete the new head office in March, and the airline would be ready to move into the new head office by August of the following year.{{cite news |url=http://www.smh.com.au/news/world/sydney-chosen-to-be-headquarters-of-v-australia/2008/03/31/1206850757805.html |title=Sydney chosen to be headquarters of V Australia |author=Robins, Brian |date=31 March 2008 |work=The Sydney Morning Herald |access-date=29 November 2011}} The Virgin Village formally opened on 17 October 2008."[http://www.edocumentview.com.au/vba/2009/1882/default.htm?voting=false#p=20&c=2&v=1 The Year That Was] {{Webarchive|url=https://web.archive.org/web/20110706103715/http://www.edocumentview.com.au/vba/2009/1882/default.htm?voting=false#p=20&c=2&v=1 |date=6 July 2011 }}." 2009 Virgin Blue Annual Report. Retrieved on 8 February 2010. As of 2008, 1,000 employees worked at Virgin Village.

{{Main|Pacific Blue Airlines}}

In September 2003, Pacific Blue was set up to offer a low-cost service between New Zealand and Australia. Pacific Blue aimed to position itself as a low-cost competitor to Air New Zealand and Qantas on trans-Tasman routes. Pacific Blue also operated services on behalf of the Polynesian Blue joint-venture with the government of Samoa. Pacific Blue has since been rebranded under the Virgin Australia name and livery.

{{Main|V Australia}}

In early 2006, Virgin Blue's parent company announced its intention to operate up to seven flights a week to the United States using either Los Angeles International Airport or San Francisco International Airport, saying that the route was needed to make the airline as profitable as possible. On 25 July 2007, it was announced that "V Australia" would be the name of the new carrier.{{Cite news| title=V Australia to take off |work=The Sydney Morning Herald | date=25 July 2007| url=http://www.smh.com.au/news/travel/v-australia-to-take-off/2007/07/25/1185043163190.html |access-date=11 June 2011}}

{{Main|Tigerair Australia}}

On 30 October 2012, Virgin Australia Holdings announced it had purchased a 60% stake in Tiger Airways Australia for $35 million.{{cite news|url=http://www.smh.com.au/business/virgin-does-deals-with-singapore-tiger--skywest-20121030-28gdx.html|title=Virgin does deals with Singapore, Tiger, Skywest|work=Sydney Morning Herald|date=30 October 2012}} Tiger was planned to be continued to operate as a low cost subsidiary for 20 years. In October 2014 Virgin took full control of Tigerair for one dollar.{{cite news|url=http://www.smh.com.au/business/aviation/virgin-pays-1-to-take-full-control-of-tigerair-20141016-117g4x.html|title=Virgin pays $1 to take full control of Tigerair|work=Sydney Morning Herald|date=14 October 2014}} After Bain Capital acquired Virgin Australia, in 2020, Tiger was suspended and then later officially discontinued by Bain Capital.{{Cite news|title=Tigerair folds under coronavirus pressure|url=https://www.abc.net.au/news/2020-09-10/tigerair-folds-under-coronavirus-pandemic-pressure-virgin/12652740?section=business|access-date=2020-09-11|website=ABC News|date=10 September 2020|language=en|archive-date=13 September 2020|archive-url=https://web.archive.org/web/20200913214609/https://www.abc.net.au/news/2020-09-10/tigerair-folds-under-coronavirus-pandemic-pressure-virgin/12652740?section=business|url-status=live}}

File:Virgin Australia Regional Airlines Airbus A320 (VH-YUD) at Christmas Island Airport operating last flight of 2016 (3).jpg Airbus A320 (VH-YUD) at Christmas Island Airport (2016)]]

{{Main|Virgin Australia Regional Airlines}}

On 11 April 2013, Virgin Australia Holdings completed its acquisition of regional airline Skywest Airlines. Skywest was then renamed Virgin Australia Regional Airlines.{{cite press release|url=http://www.virginaustralia.com/au/en/about-us/media/2013/VA_ACQUISITION_SKYWEST/|title=Media Releases | 2013|publisher=Virgin Australia|date=11 April 2013}}

File:Rabbitohs737.JPG Babe' at Sydney Airport]]

File:VHVUJAvatar.JPG|alt=View of aircraft aft fuselage showing advertisements against a red background. The tail contains the underlined word "Virgin".]]

Since its inception, Virgin Blue had sponsored many sporting teams in a bid to promote its brand.

In February 2007, Virgin Blue signed a two-year sponsorship deal with NRL team the South Sydney Rabbitohs. The Rabbitohs were the first rugby league team Virgin Australia sponsored.{{Cite news| title=Virgin Blue signs Sponsorship Deal with South Sydney Rabbitohs| publisher=ASIATravelTips.com| date=8 February 2007| url= http://www.asiatraveltips.com/news07/82-SydneyRabbitohs.shtml}} One of the airline's Boeing 737-800s had slight changes to its livery to commemorate this sponsorship; the Australian flag held by the "Virgin Girl" was replaced by the Rabbitohs' flag. Virgin Australia is also the official sponsor of the National Basketball League (NBL), and the title sponsor of NBL team the Brisbane Bullets.

In November 2010, the Australian Football League (AFL) decided not to renew its marketing contract with Qantas, instead choosing Virgin Blue for a deal worth A$5–8 million.{{Cite news|last=Sheahan|first=Mike|author-link=Mike Sheahan|title=AFL dumps Qantas as its official carrier, set to sign deal with Virgin |publisher=The Herald Sun|date=18 November 2010|url=http://www.heraldsun.com.au/news/victoria/afl-dumps-qantas-as-its-official-carrier-set-to-sign-deal-with-virgin/story-e6frf7kx-1225955673452|access-date=18 November 2010}}{{Cite news|last=Kitney|first=Damon|title=Virgin Blue steals AFL official airline contract from Qantas |work=The Australian|date=18 November 2010|url=http://www.theaustralian.com.au/business/virgin-blue-steals-afl-official-airline-contract-from-qantas/story-e6frg8zx-1225955659609|access-date=18 November 2010}}

Virgin Blue gained extra revenue (and publicity) by painting two aircraft as "flying billboards". One promoted a brand of men's razor, the other a Queensland Government campaign to attract businesses to the state.[http://www.airliners.net/search/photo.search?aircraft_genericsearch=&airlinesearch=Virgin+Blue+Airlines%7CPacific+Blue+Airlines+%28Virgin+Blue+Airlines%29&countrysearch=&specialsearch=colorful_paint&daterange=2006&keywords=&range=&sort_order=&page_limit=15&thumbnails=&calccount=169&truecount=false&engine_version=6.0 Airliners.net photos of Virgin Blue special paint scheme aircraft]. Retrieved 22 January 2008. Both aircraft have since been withdrawn from the Virgin Blue fleet.

In 2007, Virgin Blue introduced an advertising campaign with the slogan "Get What You Want", named after the song by Queensland band Operator Please that featured in its TV advertisements. In 2009, Virgin Blue introduced an all new advertising campaign entitled "Now there's an idea". TV Commercials showing comparisons between flying in Australia in 1999 as opposed to 2009 were screened, to the tune a song by The Cat Empire. New billboard advertising was launched, showcasing Virgin Blue's variety of products and on-time performance records.

In 2011, with the airline's rebranding as Virgin Australia, the airline's slogan was changed to "Now you're flying".[https://web.archive.org/web/20110507103830/http://www.virginaustralia.com/Personal/nowyouareflying/index.htm Now You're Flying], Virgin Australia, 4 May 2011.

Virgin Australia became a sponsor of the newest AFL clubs, the Gold Coast Suns and Greater Western Sydney Giants, in 2011 and 2014 respectively. Virgin Australia also appear as a sponsor on the guernseys of the Carlton Football Club since June 2017 initially due to the loss of a sponsor of the club, but Carlton announced in August 2017 that the partnership will be extended until the end of the 2022 AFL season.{{Cite web|url=https://www.carltonfc.com.au/news/2017-08-25/blues-soar-with-virgin-australia-for-five-more-years|title=Blues soar with Virgin Australia for five more years|website=carltonfc.com.au|date=25 August 2017 |access-date=6 April 2019}} In 2016, the airline reached an agreement with V8 Supercars to rename the annual motorsport series to the Virgin Australia Supercars Championship starting 1 July.{{cite web|url=http://www.v8supercars.com.au/news/championship/get-ready-to-fly/|title=Get ready to fly|work=V8 Supercars|date=26 April 2016|access-date=26 April 2016}}

The airline has won a number of awards since its inception. It and certain of its employees won five 2009 service excellence awards of the Customer Service Institute of Australia. Since being named as best low-cost airline in the Asia/Pacific region in the Skytrax 2002 Airline of the Year Survey, the airline has been voted best airline in a number of different categories and by a number of different organisations.[http://www.virginblue.com.au/AboutUs/OurAwards/index.htm Virgin Blue – Our Awards] {{Webarchive|url=https://web.archive.org/web/20110412115519/http://www.virginblue.com.au/AboutUs/OurAwards/index.htm |date=12 April 2011 }}. Retrieved 27 February 2010.

As an employer, Virgin Australia was recognised as the most attractive employer in Australia in 2015 at the annual Randstad Award. It also placed in the top 3 for the previous five years, including a top spot in 2011.{{cite web|title=Popularity soars: Virgin Australia is the most attractive employer in Australia|url=https://www.randstad.com.au/workforce360/articles/popularity-soars-virgin-australia-is-the-most-attractive-employer-in-australia|website=Randstad Australia|access-date=23 September 2015}}

The airline's frequent flyer program, Velocity Rewards (now Velocity Frequent Flyer), won the 2009 Freddie Awards for best frequent flyer program, best award redemption, best affinity credit card, best member communications and best website. This was the fourth consecutive Freddie Awards that Velocity won.{{cite web|url=http://www.velocityrewards.com.au/content/AboutTheProgram/LatestNews/freddieawards/index.htm |title=Velocity voted the world's favourite rewards program! |publisher=velocityrewards.com.au |date=16 February 2009 |access-date=16 February 2009 |url-status=dead |archive-url=https://web.archive.org/web/20090511074146/http://www.velocityrewards.com.au/content/AboutTheProgram/LatestNews/freddieawards/index.htm |archive-date=11 May 2009 }}

Velocity Frequent Flyer won the 2018 Freddie Awards for program of the year, best elite program, best customer service, and best redemption ability. This was the sixth consecutive year that Velocity won the best redemption ability award.{{cite web|title=Partner Update|url=https://www.velocityfrequentflyer.com/content/ProgramBenefits/LatestNews/velocity-wins-2018-freddie-awards/|website=Velocity Frequent Flyer}}

{{Main|List of Virgin Australia destinations}}On 11 December 2024, Qatar Airways announced that passengers can begin booking air tickets for direct routes to Doha from Sydney, Brisbane and Perth on behalf of Virgin Australia for travels commencing June 2025 onwards. This collaboration will also see Melbourne to be added in the mix later the same year.{{Cite web |title=Virgin Australia and Qatar Airways |url=https://www.virginaustralia.com/au/en/travel-info/flying-with-us/airline-partners/qatar-wetlease/ |access-date=2024-12-17 |website=www.virginaustralia.com}}

{{As of|2025|02}}, Virgin Australia has codeshare agreements with the following airlines:{{cite web|url=https://www.virginaustralia.com/au/en/experience/airline-partners/ |title=Airline Partners |publisher=Virgin Australia Holdings|location=Brisbane |access-date=26 January 2020}}

{{div col}}

• Air Canada
• Air India
• Air New Zealand{{cite web|title=Virgin Australia / Air New Zealand Resumes Codeshare Service in Dec 2024|url=https://www.aeroroutes.com/eng/241202-vanzcodeshare}}
• Air Mauritius{{cite web|title=Air Mauritius Route Map|url=https://www.airmauritius.com/Files/Route%20Map/Route%20Map.pdf|website=Air Mauritius|access-date=10 March 2025}}
• All Nippon Airways{{cite web|url=https://www.virginaustralia.com/au/en/experience/airline-partners/all-nippon-airways/|title=Airline Partners |website=Virgin Australia|access-date=11 February 2020}}
• Etihad Airways (ends 1 June 2025){{cite web|url=https://www.news.com.au/travel/travel-advice/flights/etihad-ends-partnership-with-virgin-australia/news-story/5be1af2592466458e162f943d5459bd4|title=Etihad ends partnership with Virgin Australia|publisher=news.com.au|date=19 November 2024|access-date=19 November 2024}}
• Hawaiian Airlines (ends 30 June 2025) {{cite web|url=https://www.executivetraveller.com/news/hawaiian-airlines-ends-virgin-australia-velocity-points-partnership|title=Hawaiian Airlines ends Virgin Australia partnership|publisher=Executive Traveller|date=7 March 2025|access-date=7 March 2025}}
• Link Airways
• Qatar Airways
• Singapore Airlines
• South African Airways
• United Airlines{{cite web|url=https://www.forbes.com/sites/kaeliconforti/2021/12/30/virgin-australia-drops-delta-announces-new-codeshare-partnership-with-united|title=Virgin Australia drops Delta, announces new codeshare partnership with United|work=Forbes|date=January 3, 2022|access-date=November 18, 2024|author-last1=Conforti|author-first1=Kaeli}}
• Virgin Atlantic

{{Div col end}}

{{As of|2025|02}}, Virgin Australia has interlining agreements with the following airlines.{{citation needed|date=March 2024}}

{{div col}}

• Air China
• Air Niugini
• Air Tahiti Nui
• Aircalin
• Asiana Airlines
• Austrian Airlines
• Beijing Capital Airlines
• Cathay Pacific
• China Airlines
• China Southern Airlines
• Delta Air Lines
• El Al
• EVA Air
• Fiji Airways
• FlyPelican
• Garuda Indonesia
• Hainan Airlines{{cite web|url=https://www.finder.com.au/virgin-australia-and-hainan-airlines-announce-codeshare-partnership|title=Virgin Australia and Hainan Airlines launch codeshare|website=Finder.com.au|date=4 June 2018|access-date=5 June 2018}}
• Hong Kong Airlines{{cite news|url=http://www.hongkongairlines.com/en_HK/media/detail?id=10005526236_269|title=Hong Kong Airlines and Virgin Australia to Launch Codeshare Partnership|website=Hong Kong Airlines|date=6 June 2017|access-date=5 June 2018|archive-date=14 June 2018|archive-url=https://web.archive.org/web/20180614045741/https://www.hongkongairlines.com/en_HK/media/detail?id=10005526236_269|url-status=dead}}
• KLM
• Korean Air
• Lufthansa
• Malaysia Airlines
• Pakistan International Airlines
• Philippine Airlines
• Royal Brunei Airlines
• Scoot
• Sichuan Airlines
• Solomon Airlines
• SriLankan Airlines
• Swiss International Air Lines
• Thai Airways International
• Tianjin Airlines
• T'way Air{{cite press release|url=https://www.twayair.com/app/company/NEWS/retrieve/3824|title=티웨이항공, VA와 인터라인 통해 호주 이원구간 여행 편의 확대! 호주 항공사 버진 오스트레일리아 인터라인 시행!|trans-title=T'way Air expands travel convenience between Australia's two-way routes through interline with VA! Australian airline Virgin Australia Interline is implemented!|publisher=T'way Air|date=11 March 2024}}
• Vietnam Airlines
• WestJet{{Cite web|url=https://www.westjet.com/en-ca/about-us/airline-partners|title=Our airline partners|website=www.westjet.com|access-date=14 January 2025}}
• XiamenAir

{{Div col end}}

{{As of|2025|02}}, Virgin Australia operates the following aircraft;{{cite web|title=Aircraft register search|url=https://www.casa.gov.au/aircraft-register |access-date=4 August 2019}}[http://www.virginaustralia.com/au/en/experience/on-board-the-flight/seat-maps/ Virgin Australia Aircraft Seat Maps] this list excludes Airbus A320 and Fokker 100 aircraft operated by Virgin Australia Regional Airlines.{{Cite web |date=2024-12-04 |title=AIRCRAFT REGISTER - VIRGIN AUSTRALIA REGIONAL AIRLINES PTY LTD A320-232 |url=https://www.casa.gov.au/search-centre/aircraft-register?reg=&search_api_fulltext=VIRGIN+AUSTRALIA+REGIONAL+AIRLINES+PTY+LTD&field_tx_aircraft_manufacturer=&dt_first_registered%5Bmin%5D=&dt_first_registered%5Bmax%5D=&field_tx_aircraft_model=A320-232 |access-date=2025-02-04 |website=Civil Aviation Safety Authority}}

Initially, Virgin Australia leased its aircraft, but recent additions to the fleet have been purchased outright. Virgin Australia-owned Boeing 737s are indicated by the Boeing customer code FE in the model suffix. The former 777 fleet owned by V Australia are indicated by ZG in the model suffix. In order to conserve capital, Virgin Australia has started accepting second hand aircraft into their fleet, like the Boeing 737-700s from KLM to replace the ageing Fokker 100s.

On 28 June 2023, Virgin Australia took delivery its first 737 MAX 8, becoming the second Australian operator of the type.{{refn|group=N|After Bonza.}} After limited domestic operations, Virgin Australia deployed the plane onto the Cairns–Tokyo Haneda route in late July 2023.{{cite news |title=Virgin Australia's first Boeing 737 MAX is on the way - Executive Traveller |url=https://www.executivetraveller.com/news/virgin-australia-first-boeing-737-max-delivery |access-date=29 June 2023 |work=www.executivetraveller.com |date=27 June 2023 |language=en}}

On 13 September 2024, Virgin Australia announced that 12 orders would be switched from the Boeing 737 MAX 10 to the MAX 8 due to continuing supply chain delays.{{Cite web |last=Nelson |first=Jake |date=13 September 2024 |title=Virgin shifts 12 MAX 10 orders to MAX 8s as Boeing headaches persist |url=https://australianaviation.com.au/2024/09/virgin-shifts-12-max-10-orders-to-max-8s-as-boeing-headaches-persist/ |url-status=live |archive-url=https://web.archive.org/web/20240913090652/https://australianaviation.com.au/2024/09/virgin-shifts-12-max-10-orders-to-max-8s-as-boeing-headaches-persist/ |archive-date=13 September 2024 |access-date=14 September 2024 |website=Australian Aviation}}

The airline has removed the following aircraft types from passenger service:{{Citation needed|date=September 2024}}

File:Skywest Airlines, Virgin Australia livery, (VH-FVI) ATR 72-212A at Sydney Airport.jpg, Mission Beach]]

File:Virgin Australia - VH-VPH (8350982723).jpg at Los Angeles International Airport]]

In November 2006, Virgin Blue announced plans to purchase 11 Embraer 190 and three Embraer 170 aircraft with options for six more E-jets, which later became orders for an additional three E170s and three E190s.[https://web.archive.org/web/20090828042252/http://www.theaustralian.news.com.au/story/0,20867,20689105-1702,00.html Virgin Blue Orders Embraer E-Jet Aircraft] (The Australian: 2 November 2006) In February 2008 a further four E190s were ordered, leaving six options and ten purchase rights.[https://web.archive.org/web/20080311224510/http://www.virginblue.com.au/AboutUs/Media/NewsandPressReleases/P_002537.htm "Embraer Receives New E-Jets Order From Virgin Blue" – Virgin Blue Media Release]. Retrieved 17 October 2008. Virgin Blue received its first Embraer 170 in early September 2007 at a special ceremony at the Embraer plant in Sao Jose dos Campos."[http://www.flightglobal.com/articles/2007/09/04/216539/picture-virgin-blue-takes-delivery-of-its-first-embraer-e-170-airliner.html Virgin Blue takes delivery of its first Embraer E-170 airliner]" Flight Global, 04/09/07 A revised logo was introduced on the tail, bringing the Virgin Blue brand into line with the logos of other Virgin-branded companies.

Like Virgin Atlantic, Virgin Australia gives the aircraft in its fleet names, previously incorporating female names and words connected with Australian cities and localities or other quintessentially Australian themes. Recent additions to the fleet have featured names of famous Australian beaches. Names on Virgin Australia aircraft include 'Brissie Lizzie' ("Brissie" being an Australian slang name for Brisbane, and "Lizzie" being slang for Elizabeth), 'Sassy Sydney' (Sydney is a female name as well as the name of one of Australia's largest cities), 'Prue Blue' (incorporating the name Prudence and also a pun on the Australian phrase "true blue", meaning "patriotic"), 'Tassie Tigress' (incorporating both the slang name for Tasmania and the common name for the thylacine) and 'Mackay-be Diva' (a pun on the city of Mackay, Queensland and Makybe Diva, a famous Australian racehorse). Beaches which have aircraft named after them include Cable Beach, Cottesloe Beach and Bondi Beach. Each aircraft in the Virgin Australia livery (some were painted in Pacific Blue livery for cross-promotional reasons) also features a "virgin girl" as nose art, complete with a wide-brimmed Aussie hat, trailing an Australian flag.

On 24 October 2007, Virgin Australia announced the introduction of premium economy on all domestic flights.{{Cite web|url=http://www.virginblue.com.au/AboutUs/Media/NewsandPressReleases/P_002025.htm|title=Virgin Blue> News and Press Releases|access-date=26 October 2007|archive-url=https://web.archive.org/web/20071026011316/http://www.virginblue.com.au/AboutUs/Media/NewsandPressReleases/P_002025.htm|archive-date=26 October 2007|url-status=live }}

Virgin Australia began long haul international operations as V Australia, commencing its first passenger flight operations on 27 February 2009.{{cite press release|title=Australia's New International Airline Takes Off|publisher=V Australia|date=27 February 2009|url=http://www.vaustralia.com.au/about-us/media-releases/view-media-releases/P_007565.html|access-date=27 February 2009|archive-url=https://web.archive.org/web/20090302070818/http://www.vaustralia.com.au/about-us/media-releases/view-media-releases/P_007565.html|archive-date=2 March 2009|url-status=dead}} V Australia was folded back into Virgin on 7 December 2011.{{cite web|url=http://www.virginaustralia.com/AboutUs/Media/NewsandPressReleases/P_017158.html|title=VBA Financial Result for Full Year Ended 30 June 2011 |publisher=Virginaustralia.com|access-date=3 April 2013}}

On 10 January 2011, Virgin Blue entered a 10-year strategic alliance with Perth-based Skywest Airlines (which would later be purchased and rebranded as Virgin Australia Regional Airlines) to operate up to 18 new Virgin-branded turboprop aircraft from mid-2011.{{cite web|url=http://australianaviation.com.au/2011/01/virgin-blue-and-skywest-to-team-up-on-regional-routes/|title=Virgin Blue and Skywest to team up on regional routes | Australian Aviation Magazine|publisher=Australianaviation.com.au|date=10 January 2011|access-date=3 April 2013}} On 23 February, it was announced that the aircraft would be ATR 72s, to enter service beginning in May 2011; they would allow Virgin Australia to both replace its fleet of Embraer 170s and introduce new regional routes. The turboprops would be operated by Skywest Airlines under a wet lease agreement.{{cite web|url=http://www.flightglobal.com/articles/2011/02/23/353533/virgin-blues-new-atr72s-to-arrive-from-may.html|title=Virgin Blue's new ATR72s to arrive from May|access-date=23 February 2011|date=23 February 2011|work=Flight International|archive-url=https://web.archive.org/web/20110225190801/http://www.flightglobal.com/articles/2011/02/23/353533/virgin-blues-new-atr72s-to-arrive-from-may.html|archive-date=25 February 2011|url-status=dead}} The May in-service date was not met, and in late July the first announcement was made concerning routes to be served. It was reported that the ATR-72s would be initially employed on services between Brisbane and Gladstone, Queensland; from Brisbane and Sydney to Port Macquarie in New South Wales; and on additional services between Sydney and Canberra.{{cite news|title=Virgin ups east coast offerings|author=Steve Creedy|work=The Australian}}

On 25 January 2012, Virgin Australia announced additional services between Brisbane, Proserpine, Rockhampton and Cairns.{{cite web|url=http://www.virginaustralia.com/au/en/about-us/media/2012/25-JAN-FURTHER-CAPACITY/ |title=Virgin Australia announces further capacity increases to meet demand |date=25 January 2012}} It wet leased two Fokker 100s from Alliance Airlines to operate these services.{{cite news|url=http://blogs.crikey.com.au/planetalking/2012/01/25/virgin-on-the-unfaithful-for-frequent-queensland-flyers/|title=Virgin on the unfaithful for frequent Queensland flyers|date=25 January 2012}} On 26 February 2013, Virgin Australia announced it would start flights between Brisbane and Bundaberg on 4 May 2013.{{cite news|url=http://www.news-mail.com.au/news/virgin-announces-flights-and-bundaberg/1770078/|title=Virgin to fly to and from Bundy, Qantas welcomes competitor|first=Emily|last=Prain|date=26 February 2013|work=News-Mail|location=Bundaberg|access-date=1 March 2013}}

An agreement was signed with Boeing on 1 April 2010 for an order of fifty firm Boeing 737-800 aircraft, with flexibility to convert to either Boeing 737-700s or Boeing 737-900ERs; as well as 25 additional options and 30 future purchase rights. Deliveries were scheduled to be completed in 2017.{{cite news|url=http://news.bbc.co.uk/2/hi/business/8598463.stm |title=Australia's Virgin Blue to buy 105 new Boeing planes|work=BBC News|date=1 April 2010|access-date=1 April 2010}} In July 2012, Virgin Australia announced an order for 23 Boeing 737 MAX 8 aircraft, with deliveries planned to be between 2019 and 2021.{{cite news|agency=Reuters|url=https://www.chicagotribune.com/2012/07/04/virgin-australia-orders-23-boeing-737-max-aircraft/|title=Virgin Australia orders 23 Boeing 737 Max aircraft – Chicago Tribune |publisher=Articles.chicagotribune.com|date=4 July 2012|access-date=3 April 2013}} Virgin converted its outstanding order for 17 Boeing 737-800 aircraft to the MAX model in 2015, bringing the total order for this type to 40 aircraft.{{cite news|title=Virgin converts 737-800 orders to the MAX|url=http://australianaviation.com.au/2015/08/virgin-converts-737-800-orders-to-max/|access-date=13 August 2015|publisher=Australian Aviation|date=7 August 2015}} In August 2018, Virgin converted 10 of its 737 MAX 8 orders for the larger MAX 10 variant. Deliveries of the MAX 10 were to begin in 2022.{{cite web|url=http://boeing.mediaroom.com/2018-08-29-Boeing-Welcomes-Virgin-Australia-as-Newest-737-MAX-10-Customer |title=Boeing Welcomes Virgin Australia as Newest 737-MAX-10 Customer|publisher=Boeing|date=29 August 2018|access-date=27 October 2018}} In April 2019, the airline deferred deliveries and converted 15 MAX 8 orders to the larger MAX 10 variant. Deliveries of the MAX 10 were scheduled to start in 2021, while MAX 8's are not expected until 2025, however due to worldwide groundings and suspensions of deliveries and production of the 737 MAX aircraft temporarily stopping following two fatal crashes, deliveries are likely to be delayed.{{cite news |title=Virgin Australia delays Boeing 737 MAX order, adds more MAX 10s |url=https://www.ausbt.com.au/community/view/18/8559/virgin-australia-delays-boeing-737-max-order-adds-more-max-10s|work=Australian Business Traveller|date=30 April 2019}}{{Better source needed|reason=Cannot use a forum thread as a reference|date=July 2021}} In December 2020, Virgin cancelled orders for the MAX 8 and revised its order to just 25 MAX 10s with the planned delivery date deferred to mid-2023.{{cite news|url=https://australianaviation.com.au/2020/12/virgin-commits-to-the-737-max-but-reduces-its-order/|title=Virgin commits to the 737 MAX but reduces its order|publisher=Australian Aviation|date=9 December 2020}}

However, in April 2022 CEO Jayne Hrdlicka announced the company had reversed the cancellation of the MAX 8 order with 'at least' four (later rising to 8) MAX 8 jets arriving by February 2023.{{Cite web |date=2022-04-29 |title=Virgin Australia circles back on MAX 8, eyes 2023 delivery - Executive Traveller |url=https://www.executivetraveller.com/news/virgin-australia-max-8-delivery-february-2023 |access-date=2022-04-30 |website=www.executivetraveller.com |language=en}} This announcement was made in conjunction with efforts to replace the older Fokker 100 craft in the Virgin Australian Regional Airlines fleet.{{Cite web |title=Virgin Australia eyes Boeing 737 MAX 8 deliveries in 2023 |url=https://www.aerotime.aero/articles/30881-virgin-australia-to-add-boeing-737-max-aircraft |access-date=2022-04-30 |website=www.aerotime.aero |date=29 April 2022 |language=en}} With the delays in certifying the 737 MAX 10 being experienced by Boeing it is not likely Virgin Australia would see its first MAX 10 until early 2025.{{Cite web |date=2024-03-24 |title=Virgin set to ditch troubled Max 10 for smaller Boeing plane |url=https://www.afr.com/companies/transport/virgin-set-to-ditch-troubled-max-10s-for-smaller-boeing-plane-20240322-p5fek1 |access-date=2024-03-24 |website=Australian Financial Review |language=en}} Furthermore, due to these delays Virgin Australia was believed to be assessing options to swap the MAX 10 orders for MAX 8 models. At the same time as receiving its third MAX 8 into service Virgin Australia announced an increase in the MAX 8 order from 8 to 14 total air frames.{{Cite web |date=2023-11-24 |title=Virgin Australia lifts Boeing 737 MAX fleet investment |url=https://www.afr.com/companies/transport/virgin-australia-lifts-boeing-737-max-fleet-investment-20231124-p5emm1 |access-date=2023-11-24 |website=Australian Financial Review |language=en}}

File:Pionair (VH-SFV) British Aerospace 146-200QT at Bankstown Airport.jpg cargo freighters that formerly operated for Virgin Australia]]

Virgin Australia Cargo was launched in July 2015 after the airline's contract to carry freight on behalf of Toll expired and was not renewed. The airline signed a five-year carriage contract with TNT in 2016 and operations of dedicated freighter aircraft commenced on 4 July the same year.{{cite news |url=http://australianaviation.com.au/2016/07/virgin-australias-freighter-aircraft-take-off/|title=Virgin Australia's freighter aircraft take off|publisher=Australian Aviation |date=11 July 2016}}{{cite web|url=https://www.regional-services.com/ex-european-bae-146avro-rj-regional-jetliners-find-new-homes-and-applications/|title=Ex-European BAe 146/Avro RJ Regional Jetliners Find New Homes and Applications|website=BAE Systems Regional Aircraft |publisher=Regional Aircraft|date=11 October 2016|access-date=16 November 2016}}{{cite news|url=http://www.theaustralian.com.au/business/aviation/virgin-australia-nets-150-million-tnt-freight-deal/news-story/effd5d783334016fb9ded64275716a42|title=Virgin Australia nets $150 million TNT freight deal|publisher=The Australian|date=2 April 2016}} Between 2016 and 2020 ASL Australia (formally Pionair) operated three BAe 146-200 aircraft and Airwork operated 1 Boeing 737-300F on a wet-lease contract for the company. Since Virgin Australia went into voluntary administration in March 2020, contracts with both companies appear to be discontinued, as the aircraft are now flying for other companies around Australia and New Zealand.{{Cite web |title=Airwork fleet |url=https://www.flightradar24.com/data/airlines/awk/fleet |access-date=2024-11-11 |website=Flightradar24 |language=en}} The Virgin Australia Cargo brand still exists, however, but with freight placed in the hold of its passenger aircraft.{{Cite web |title=Cargo services |url=https://www.virginaustralia.com/au/en/travel-info/flying-with-us/cargo/ |access-date=2024-11-11 |website=www.virginaustralia.com}}{{Cite web |title=Cargo locations |url=https://www.virginaustralia.com/au/en/travel-info/flying-with-us/cargo/cargo-network/ |access-date=2024-11-11 |website=www.virginaustralia.com}}

Virgin Australia offers a business class service on most of its jet aircraft. The seat pitch is {{convert|95|cm|in|abbr=on}} on its Boeing 737-800.{{citation needed|date=August 2023}}

Economy X offers a more premium experience at the airport and on board, within the affordability of Economy class. Economy X includes extra legroom, Preferred overhead locker space (Virgin Australia operated flights only), Priority boarding (where available) & Priority screening (where available).{{citation needed|date=August 2023}}

Economy seats offer {{convert|80|cm|in|abbr=on}} seat pitch. Selected Boeing 737 aircraft have wireless in-flight entertainment.{{citation needed|date=August 2023}}

Virgin Australia offers business class passengers a full three-course meal prepared on board by the crew.{{cite web |title=Virgin Australia on Board Menu |url=http://www.virginaustralia.com/Personal/Services/OnBoardmenu/index.htm |access-date=13 May 2011 |work=Virgin Australia Airlines |archive-date=8 May 2011 |archive-url=https://web.archive.org/web/20110508135325/http://www.virginaustralia.com/Personal/Services/OnBoardmenu/index.htm |url-status=dead }}

The business class food menu is accompanied by a premium range of Australian wines, beers and spirits and non-alcoholic beverages, including barista-style coffee.

In Economy Class, the airline offers a buy on board food and drink service and serves complimentary non-alcoholic beverages to all passengers on all domestic and short haul international Virgin Australia flights.

File:Virgin Australia Moving Map.png

In December 2006, Virgin Australia (as Virgin Blue) announced a partnership between Australian cable television providers Foxtel and Austar, to introduce a "Live2Air"{{cite web |url=http://www.virginblue.com.au/products/live2air/ |title=Virgin Blue – Live 2 Air |publisher=Virginblue.com.au |access-date=3 April 2013 |archive-date=22 July 2008 |archive-url=https://web.archive.org/web/20080722063938/http://www.virginblue.com.au/products/live2air/ |url-status=dead }} service on most flights by mid-2007. The Live2Air system was only available on selected Boeing 737 aircraft, and was phased out beginning in 2012.

Virgin Australia's Boeing 777-300ERs and Airbus A330-200 aircraft's in-flight entertainment RED was based on the Panasonic eX2 system. RED was fully touch-screen and handset controlled. There was no fee for use. RED featured an extensive video on demand library that includes new release film, TV series and TV programmes. Destination guides were available. Other functions available through RED included music on demand (approx 200+ CD library) and video games. Seat-to-seat chat was available as well as in flight map and flight information.

In December 2012, Virgin Australia introduced an in-flight Wi-Fi system to provide music, movies and TV shows to tablets, smartphones, laptops and similar devices. The system, which does not offer internet access, is estimated to be fitted on all the airline's planes within 2 years.{{cite news |url=http://www.domesticflightaustralia.com/news/virgin-australia-to-provide-inflight-movies-music-via-on-board-wifi-20121224.php |title=Virgin Australia to Provide Inflight Movies, Music via On-Board WiFi |date=24 December 2012 |access-date=10 January 2013}}

In 2018, Virgin Australia began upgrading the in-flight Wi-Fi system in order to offer wireless internet access. The Boeing 777 fleet was expected to be rolled out by the end of 2018, while the Boeing 737 and Airbus A330 fleets are expected to complete rollout of internet access by the end of 2019.{{Cite web|url=https://www.news.com.au/news/virgin-australia-launches-wifi-on-international-flights-for-a-fee/news-story/cbc90f4ad02e88f1b0cbb6be6fc6bfca|title=Virgin Australia launches Wi-Fi on international flights|date=2018-06-05|website=news.com.au|language=en|access-date=2020-01-30}}{{Cite web|url=http://concourse.gogoair.com/virgin-australia-offer-passengers-free-inflight-wi-fi/|title=Virgin Australia to offer free inflight Wi-Fi on domestic flights|date=2017-08-10|website=Gogo Concourse Blog|language=en-US|access-date=2020-01-30}} The regional fleets of Airbus A320s, ATR 72-600s and Fokker 100s will not be rolled out with internet Wi-Fi access.{{Cite web|url=https://www.virginaustralia.com/au/en/experience/on-board-the-flight/in-flight-wifi/?error=login_required|title=In-flight WiFi {{!}} Virgin Australia|website=www.virginaustralia.com|access-date=2020-01-30|archive-date=25 February 2020|archive-url=https://web.archive.org/web/20200225084445/https://www.virginaustralia.com/au/en/experience/on-board-the-flight/in-flight-wifi/?error=login_required|url-status=dead}}

After the Virgin Australia take-over by Bain Capital, they removed access to their in-flight Wi-Fi system. According to the ABC "Virgin Australia is reviewing its in-flight offerings and services including WiFi and entertainment" {{Cite web|url=https://www.abc.net.au/news/2020-11-18/new-virgin-australia-boss-jayne-hrdlicka-on-airline-future/12895048|title = Business class 'under review' as new Virgin boss details airline revamp| website=Australian Broadcasting Corporation |date = 18 November 2020}} under the leadership of newly appointed CEO Jayne Hrdlicka, leaving Qantas to be the only Australian carrier to offer in-flight WiFi.

Virgin Australia has once again begun offering WiFi and stream-to-your-device entertainment on all 737 MAX and equipped 737-800s.{{cite web | url=https://www.virginaustralia.com/au/en/travel-info/onboard-experience/inflight-connectivity/ | title=Get connected }} Free entertainment options include 400+ hours of movies and TV shows, as well as podcasts and books, along with a basic inflight map once connected to the inflight network.{{cite web | url=https://www.virginaustralia.com/au/en/travel-info/onboard-experience/in-flight-entertainment/ | title=In-flight entertainment }} Connections to the internet is charged for all passengers other than Velocity Platinum and Business Class guests, who enjoy complimentary access.

File:Virgin Australia lounge Melbourne Airport.JPG

To capture a share of the business traveller market, Virgin decided to provide a members' lounge facility for travellers. Originally this was called The Blue Room and provided facilities to members and guests on a pay-as-you-go basis. Many of these facilities became available when Virgin relocated into the former Ansett terminals across the country, with the defunct Golden Wing club lounges left behind being used as Blue Room lounges, complete with furnishings.

In 2006, Virgin revamped the lounge facilities and re-launched the product as The Lounge, which offered all-inclusive facilities on a membership fee or casual fee basis. Upgraded facilities provided included buffet food and refreshments, newspapers, showers, computers, and WiFi internet access for travellers.

In May 2011, Virgin again renamed the lounge, simply referring to it as Virgin Australia Lounge – designed to be a premium experience, with spaces designed for specific uses and 'moods'.{{citation needed|date=June 2019}}

Lounges operated:

{{div col|colwidth=20em}}

• Adelaide Domestic Lounge
• Alice Springs Domestic Lounge (closed)
• Brisbane Domestic Lounge
• Brisbane Beyond Lounge
• Cairns Domestic Lounge (closed)
• Canberra Domestic Lounge
• Canberra 'The Club' Lounge (closed)
• Darwin Domestic Lounge (closed)
• Gold Coast Domestic Lounge
• Mackay Domestic Lounge (closed)
• Melbourne Domestic Lounge
• Melbourne Beyond Lounge
• Perth Domestic Lounge T1
• Perth Domestic Lounge T2 (closed)
• Perth 'The Club' Lounge (closed)
• Sydney Domestic Lounge
• Sydney Beyond Lounge
• Wellington International Lounge (closed)

{{Div col end}}

Complimentary lounge access is available to Velocity Frequent Flyer Gold and Platinum members when flying with Virgin Australia, or when travelling in Business Class.

Membership is also available and can be purchased online by logging into a passenger's Velocity Frequent Flyer account. As of July 2021, membership costs AUD399 per year and there is no joining fee.{{Cite web|date=2021-07-14|title=The Ultimate Virgin Australia Lounge Guide|url=https://www.australianfrequentflyer.com.au/virgin-australia-lounge-guide/|access-date=2021-09-20|website=Australian Frequent Flyer|language=en-AU}} Lifetime memberships and single-use passes are also available for purchase.{{cite web|url=http://www.virginaustralia.com/au/en/experience/at-the-airport/lounge/#prices-and-membership |title=Virgin Australia Lounge Membership Prices |publisher=Virginaustralia.com |date=31 December 2011 |access-date=3 April 2013}}

{{Promotional section|date=March 2024}}

{{main|Velocity Frequent Flyer}}

Virgin Australia launched its frequent-flyer program Velocity Rewards in 2005, with partner National Australia Bank offering a companion credit card. By 2007, points collected from selected Westpac, American Express and Diners Club cards could be transferred to Velocity Rewards, and effective September 2008, ANZ reward visa card points as well. The program reached 4 million members by the end of 2014.{{cite web|url=http://www.virginaustralia.com/au/en/about-us/media/2014/VEL__FOUR_MILLION_MEMBERS/ |title=Velocity Frequent Flyer reaches four million members |publisher=Virgin Australia |access-date=15 August 2015}}

Status levels were introduced to the program in late 2007 as part of continued efforts to attract business travellers. Alongside the entry-level "red" status, frequent travellers were given the opportunity to attain "silver" and "gold" status, each with its own set of benefits.

Initially, Velocity was different from most other frequent flyer programs, as points were earned relative to the cost of a flight, rather than distance. Velocity members originally earned six points per dollar spent on Virgin Australia flights. This was later altered due to the introduction of status levels; Red members now earned five points per dollar, Silver members remained at six points, and Gold members earned seven. Points accrual on V Australia, as well as the majority of Velocity's airline partners, has always based on distance.

Velocity was the first frequent flyer program in Australia to offer "any seat, any time" reward flight availability. The number of points required to redeem an award seat directly corresponds to the current fare of that seat, allowing any seat currently available to be redeemed. Qantas introduced a similar feature to their frequent flyer program in May 2008.

In August 2011, the program was relaunched as "Velocity Frequent Flyer" and a platinum status level was introduced, among other changes.

In July 2013, Velocity introduced the Global Wallet function, the first prepaid traveller card in Australia.{{cite web|url=http://www.ausbt.com.au/virgin-australia-s-new-global-wallet-travel-money-card |title=Virgin Australia's new Global Wallet travel money card |publisher=Australian Business Traveller |access-date=15 August 2015}} The key feature of this card is it allows users to load money and store it in other supported currencies before travelling. Users can access ATMs around the world as well as shop anywhere that the Visa card is accepted. Supported currencies include the Australian dollar (AUD), Canadian dollar (CAD), euro (EUR), pound sterling (GBP), Hong Kong dollar (HKD), Japanese yen (JPY), New Zealand dollar (NZD), Singapore dollar (SGD), Thai baht (THB), US dollar (USD) and South African rand (ZAR). Travellers earn one Velocity point per $1 spent overseas and one point per $2 spent in Australia.

In 2015, Velocity Frequent Flyer won the 'Program of the Year" in the Middle East & Asia/Oceania District category at the Freddie Awards.{{cite web |url=http://freddieawards.com/2015-annual-freddie-awards-27th/ |title=2015 Annual Freddie Awards (27th) Results |publisher=Freddie Awards |access-date=15 August 2015 |archive-date=15 August 2015 |archive-url=https://web.archive.org/web/20150815043805/http://freddieawards.com/2015-annual-freddie-awards-27th/ |url-status=dead }}

• In 2003, a man with a disability and having incomplete quadriplegia was removed from a Virgin Blue flight because staff thought he was drunk or a terrorist. He subsequently settled a lawsuit against the airline.{{Cite web |url=http://www.encyclopedia.com/doc/1G1-105678115.html |title=Disabled man settles lawsuit with Virgin Blue |access-date=12 January 2009 |archive-url=https://web.archive.org/web/20090112203749/http://www.encyclopedia.com/doc/1G1-105678115.html |archive-date=12 January 2009 |url-status=live}}
• In October 2005, the airline lost a discrimination case over the age of flight attendants they employed.{{cite news|last=Todd|first=Mark|title=Virgin Blue off song in bias against older women|url=http://www.smh.com.au/news/business/virgin-blue-off-song-in-bias-against-older-women/2005/10/10/1128796446012.html|access-date=16 July 2011|work=The Sydney Morning Herald|date=10 October 2005}} Eight former flight attendants aged over 34 previously employed by the collapsed Ansett Australia had applied for employment with Virgin Blue but none had gained work. They claimed they were discriminated against because of their age and won compensation in March 2006.{{Cite journal|year=2006|title=Equal Time Newsletter of the Anti-Discrimination Board of New South Wales|url=http://www.antidiscrimination.justice.nsw.gov.au/Documents/equal%20time%20autumn%2006.pdf|journal=Equal Time Newsletter of the Anti-Discrimination Board of New South Wales|volume=66 Autumn|pages=4}} The airline's appeal against this decision failed and the company was ordered to pay costs.{{cite news|title=Virgin loses ' too old to fly' appeal|url=http://www.smh.com.au/articles/2007/04/05/1175366394829.html|access-date=16 July 2011|work=The Sydney Morning Herald|date=5 April 2007|agency=Australian Associated Press}}
• In May 2006, a controversy arose over Virgin Blue's policy with regard to passengers with disabilities. Former Chief Executive Brett Godfrey affirmed the policy of the company that passengers who were "unable to look after themselves on board should travel with carers".{{cite news |url=http://www.theage.com.au/news/National/Virgin-Blue-defends-wheelchair-policy/2006/05/30/1148956326342.html |title=Virgin Blue defends wheelchair policy |date=30 May 2006 |agency=AAP |work=The Age |access-date=29 November 2011 |location=Melbourne}} After a hearing in the Australian Human Rights and Equal Opportunity Commission, Virgin Blue backed down from this policy, agreeing to limit it to passengers weighing over 130 kg.{{Cite news| last=Pelly| first=Michael|

title=Virgin backs down in disability row |work=The Sydney Morning Herald| date=2 June 2006| url=http://www.smh.com.au/articles/2006/06/01/1148956480935.html?from=rss}} However the chair of the ACT Disability Advisory Council, Craig Wallace, who uses a wheelchair, was refused passage on a Virgin Blue flight booked for 8 October 2006.{{cite news |url=http://www.abc.net.au/news/2007-05-23/virgin-faces-court-action-over-wheelchair-access/2556182 |title=Virgin faces court action over wheelchair access |date=23 May 2007 |work=ABC News |access-date=29 November 2011}} In a media release on 29 September, ACTDAC claimed that "Virgin Blue has also refused to refund $418 in fares from the flight for Mr Wallace or Council staff. Ironically, they have listed these fares as a 'credit' – a credit Mr Wallace or other people in his situation are prohibited from accessing by Virgin's own policy".{{cite web |url=http://www.dhcs.act.gov.au/__data/assets/pdf_file/0007/4984/DAC_Virgin_media_release_FINAL.pdf |title=ADDRESS Block] |access-date=3 April 2013 |archive-date=5 March 2012 |archive-url=https://web.archive.org/web/20120305070345/http://www.dhcs.act.gov.au/__data/assets/pdf_file/0007/4984/DAC_Virgin_media_release_FINAL.pdf |url-status=dead }}

• In January 2007, Virgin Blue attracted controversy when its staff at Adelaide Airport ordered a passenger to remove a T-shirt bearing the slogan "World's Number One Terrorist" above an image of George W. Bush. The wearer, Allen Jasson from London, was informed that the garment was potentially offensive. Jasson had also experienced difficulty on earlier flights with Qantas. A spokeswoman for Virgin Blue defended the decision.{{cite news|title=Banned for a George Bush T-shirt|url=http://www.news.com.au/story/0,23599,20925632-38200,00.html|publisher=News.com.au|date=14 December 2006|access-date=22 January 2006|first=Mark|last=Dunn|archive-date=15 December 2006|archive-url=https://web.archive.org/web/20061215092340/http://www.news.com.au/story/0,23599,20925632-38200,00.html|url-status=dead}}
• In January 2011, the airline was fined $110,000 after breaking anti-spamming regulations.{{cite news |url=http://www.perthnow.com.au/business/business-old/virgin-blue-admits-breaking-anti-spam-rules/story-e6frg2qu-1225986166587 |title=Business |author=Evans, Nick |date=12 January 2011 |work=The Sunday Times |access-date=29 November 2011}} Consumers complained they were unable to unsubscribe from the airline's mailing list.[https://web.archive.org/web/20120924142751/http://www.businessspectator.com.au/bs.nsf/Article/VBA-to-overhaul-email-marketing-D25Z7?opendocument&src=rss Virgin Blue fined over email marketing | News | Business Spectator] The Australian Communications and Media Authority said the airline would "Engage an independent third party to thoroughly assess its email marketing processes and to implement any recommended changes."{{cite web |url=http://au.news.yahoo.com/thewest/a/-/newshome/8634304 |title=Virgin Blue fined $110k over emails – The West Australian |publisher=Au.news.yahoo.com |date=12 January 2011 |access-date=3 April 2013 |archive-date=25 September 2012 |archive-url=https://web.archive.org/web/20120925071318/http://au.news.yahoo.com/thewest/a/-/newshome/8634304 |url-status=dead }}
• Virgin Australia's policy of not allowing male passengers to sit next to children travelling alone for fear of child molestation has been criticised by persons concerned as act of discrimination against men (Airline sex discrimination policy controversy).The Age: [http://www.theage.com.au/travel/travel-incidents/seat-swap-outcry-moves-virgin-to-think-again-20120810-23y7q.html Seat swap outcry moves Virgin to think again], 10 August 2012. Retrieved 15 August 2012 Following a public outcry, the company announced it would review its policy.The Age: [http://www.theage.com.au/travel/travel-incidents/virgin-policy-change-after-male-passenger-was-moved-away-from-children-20120810-23zr1.html Virgin policy change after male passenger was moved away from children], 11 August 2012. Retrieved 15 August 2012
• In mid-2014, the Australian Competition & Consumer Commission took legal action against Virgin Australia in respect of drip pricing.{{cite news |last=Han |first=Esther |date=19 June 2014 |title= Jetstar and Virgin taken to court for drip-pricing tactics |url=http://www.smh.com.au/business/jetstar-and-virgin-taken-to-court-for-drippricing-tactics-20140619-zself.html |work=Sydney Morning Herald |access-date=21 August 2015 }}{{cite web |url= http://www.accc.gov.au/media-release/accc-takes-action-against-jetstar-and-virgin-for-drip-pricing-practices |title= ACCC takes action against Jetstar and Virgin for drip pricing practices |date=19 June 2014 |website=Australian Competition & Consumer Commission |access-date=21 August 2015}}
• In 2020, Perth Airport staff parked heavy vehicles and heavy equipment in front of some Virgin Australia aircraft to prevent them from moving, owing to unpaid debts accumulated by the airline throughout 2020.{{cite web | url=https://www.airlineratings.com/news/airport-blocks-virgin-australia-plane-bulldozer/ | title=Airport blocks Virgin Australia plane with bulldozer | date=24 April 2020 }}{{cite web | url=https://www.smh.com.au/business/companies/perth-airport-blockades-virgin-aircraft-over-unpaid-debt-claims-20200424-p54n3m.html | title=Perth Airport blockades Virgin aircraft over unpaid debt claims | date=24 April 2020 }}

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