Air China

File:Air China Boeing 747SP-J6 B-2442 (26368287982).jpg at Zürich Airport in 1992]]

Air China was established and commenced operations on 1 July 1988 as a result of the Chinese government's decision in late 1987 to split the operating divisions of Civil Aviation Administration of China (CAAC Airlines) into six separate airlines: Air China, China Eastern, China Southern, China Northern, China Southwest, and China Northwest.CAAC becomes Air China Australian Aviation issue 46 September 1988 page 15{{cite news | title= Directory: World Airlines | work= Flight International | page= 55 | date= 2007-03-27}} Air China was given chief responsibility for intercontinental flights and took over CAAC's long haul aircraft (Boeing 707s, 747s and 767s) and routes.

In January 2001, the former CAAC's six airlines agreed on a merger plan,Ng, Eric, "Air China Set to Announce Lead Bank for Listing," South China Morning Post, Bus. Sec., 16 July 2001, p. 4. according to which Air China was to acquire China Southwest Airlines. Before this acquisition, Air China was the country's fourth largest domestic airline. The merger created a group with assets of 56 billion yuan (US$8.63 billion) and a fleet of 118 aircraft.Holland, Tom, "China Break-In," Far Eastern Economic Review, 25 October 2001, p. 41. In October 2002, Air China consolidated with the China National Aviation Holding and China Southwest Airlines.{{cite news|url=http://www.seattlepi.com/business/93376_airchina30.shtml |title=Air China plans to buy 15 new planes |date=30 October 2002 |work=Seattle Post-Intelligencer |agency=Associated Press |access-date=6 February 2011 |archive-url=https://web.archive.org/web/20121009161336/http://www.seattlepi.com/business/93376_airchina30.shtml |archive-date=9 October 2012 |url-status = dead}}

On 15 December 2004, Air China was successfully listed on the Hong Kong and London Stock Exchanges. In 2006, Air China signed an agreement to join the Star Alliance. It became a member of the alliance on 12 December 2007 alongside Shanghai Airlines.

In July 2009, Air China acquired $19.3 million of shares from its troubled subsidiary Air Macau, lifting its stake in the carrier from 51% to 81%.[https://www.flightglobal.com/articles/2009/12/07/335847/air-china-increases-stake-in-air-macau-to-almost-81.html Air China increases stake in Air Macau to almost 81%] {{Webarchive|url=https://web.archive.org/web/20091213041422/http://www.flightglobal.com/articles/2009/12/07/335847/air-china-increases-stake-in-air-macau-to-almost-81.html |date=13 December 2009 }}, Air Transport Intelligence news, 12.07.2010 One month later, Air China spent HK$6.3 billion (US$813 million) to raise its stake in Cathay Pacific from 17.5% to 30%, expanding its presence in Hong Kong.[https://www.bloomberg.com/apps/news?pid=newsarchive&sid=aKmSAFQx7enw Air China to Raise Cathay Pacific Stake to 30% (Update2)] {{Webarchive|url=https://web.archive.org/web/20121104053433/http://www.bloomberg.com/apps/news?pid=newsarchive&sid=aKmSAFQx7enw |date=2012-11-04 }}, Bloomberg News 17 August 2009

In April 2010, Air China completed the increase of shareholdings in Shenzhen Airlines and became the controlling shareholder of Shenzhen Airlines, allowing Air China to further enhance its position in Beijing, Chengdu, and Shanghai, as well as achieve a more balanced domestic network.[https://www.flightglobal.com/articles/2010/03/22/339717/air-china-acquires-majority-stake-in-shenzhen-airlines.html Air China acquires majority stake in Shenzhen Airlines] {{Webarchive|url=https://web.archive.org/web/20110425073500/http://www.flightglobal.com/articles/2010/03/22/339717/air-china-acquires-majority-stake-in-shenzhen-airlines.html |date=25 April 2011 }}, Air Transport Intelligence news, 22/03/10

On 2 December 2010, Air China received Spain's highest tourism industry award, the "Plaque for Tourist Merit." Air China was the first foreign airline to receive the award, which is given to organisations and individuals contributing to the Spanish tourism industry.[https://www.eturbonews.com/19875/air-china-receives-top-spanish-tourism-award Air China Received Top Tourism Award] TN Global Travel Industry News, 3 Dec 2010

On 23 December 2010, Air China became the first Chinese airline to offer combined tickets that include domestic flights and shuttle bus services to nearby cities. The first combined flight-shuttle bus ticket connected Tianjin via shuttle bus with domestic flights passing through Beijing.{{cite web |url=https://www.smartinternchina.com/air-china-press-release |title=air china launches flight shuttle bus combined ticket for domestic routes |publisher=Antara News |access-date=2015-02-23 |archive-url=https://web.archive.org/web/20160404171143/http://www.smartinternchina.com/air-china-press-release |archive-date=4 April 2016 |url-status=dead }}

Air China began offering free Wi-Fi internet service on board its aircraft on 15 November 2011, making it the first Chinese carrier to offer this service.{{cite web|url=https://www.scmp.com/news/china/article/1486189/web-browsing-32000-feet-air-china-upgrades-flight-wi-fi-system|title=Broadband browsing at 32,000 feet: Air China introduces new fast internet service|author-first1=Andrea|author-last1=Chen|website=South China Morning Post|publisher=South China Morning Post Publishers Limited|date=17 April 2014|access-date=8 September 2016}} However the service is not allowed on smartphones, but only on tablets and laptops.{{Cite web|url=https://skift.com/2013/07/04/air-china-start-free-wi-fi-service-on-flights-but-not-for-mobile-phones/|title=Air China starts free Wi-Fi service on flights, but not for mobile phones|date=2013-07-04|website=Skift|language=en-US|access-date=2019-05-24}}

In 2012, after pressure from PETA, Air China stated that it would no longer transport monkeys to laboratories. PETA welcomed the airline's announcement.{{cite news|last1=Wadman|first1=Meredith|title=Air China won't fly research primates|url=https://blogs.nature.com/news/2012/08/air-china-wont-fly-research-primates.html|access-date=28 January 2015|publisher=Nature|archive-url=https://web.archive.org/web/20150404062534/http://blogs.nature.com/news/2012/08/air-china-wont-fly-research-primates.html|archive-date=4 April 2015|url-status=dead}}

On 3 July 2013, in time for the company's 25th anniversary, Air China successfully tested Wireless LAN in flight. It was the first global satellite internet flight in Mainland China.{{cite web|url=https://www.ce.cn/cysc/tech/07hlw/guonei/201307/04/t20130704_21538766.shtml |language=zh-cn |script-title=zh:国内航班首试空中上网服务_中国经济网――国家经济门户 |publisher=China Economic Net|access-date=8 September 2016|archive-url=https://web.archive.org/web/20160629221027/http://www.ce.cn/cysc/tech/07hlw/guonei/201307/04/t20130704_21538766.shtml|archive-date=2016-06-29|url-status = dead}}

In early 2015, it was announced that the airline had selected the Boeing 737 Next Generation and 737 MAX for its fleet renewal programme of 60 aircraft. The deal, with a value of over $6 billion at current list prices, has yet to be finalised.{{cite journal|title=Air China|journal=Airliner World|date=March 2015|page=17}}

{{See also|China National Aviation Holding#Business trends}}

File:Air China headquarters (20210316113453).jpg

File:Female flight attendant uniform of Air China at CAMC (20240518150835).jpg]]

The entity Air China Limited was registered in 2003, and its shares began trading in Hong Kong and London on 15 December 2004. Originally, the airline corporate entity was Air China International, which was founded in 2002. Air China International incorporated China Southwest Airlines and the air transportation services of the China National Aviation Corporation, becoming a new entity."[http://www.airchina.com.cn/www/en/html/index/ir/financial_informatio/3040/63F7BFC412A102CC038C4CA851EFF417.pdf Corporate Social Responsibility Report 2010]." ([https://web.archive.org/web/20120112225732/http://www.airchina.com.cn/www/en/html/index/ir/financial_informatio/3040/63F7BFC412A102CC038C4CA851EFF417.pdf Archive]) Air China. p. 7. Retrieved on 12 October 2012. "Headquarter location No. 30, Tianzhu Road, Tianzhu Airport Industrial Zone, Beijing, China"

The Air China HQ Building ({{lang-zh|s=国航总部大楼|t=國航總部大樓|p=Guó Háng Zǒngbù Dàlóu|labels=no}}), the corporate headquarters, is located in Zone A of the Tianzhu Airport Industrial Zone ({{lang-zh|s=天竺空港工业区|t=天竺空港工業區|p=Tiānzhú Kōng Gǎng Gōngyèqū|labels=no}}) in Shunyi District, Beijing."[http://www.iata.org/membership/pages/airline_members_list.aspx?all=true Membership] {{Webarchive|url=https://web.archive.org/web/20120929035935/http://www.iata.org/membership/Pages/airline_members_list.aspx?All=true |date=29 September 2012 }}." ([https://web.archive.org/web/20120929035935/http://www.iata.org/membership/Pages/airline_members_list.aspx?All=true Archive]) IATA. Retrieved on 12 October 2012. "Air China Limited West 6th Floor Air China HQ Building No 30 Tianzhu Road Tianzhu Airport Economic Development Zone Beijing China (People's Republic of) 100621"{{cite web |url=http://www.airchina.com.cn/www/html/index/Recruit/pilot/contactUs/ |language=zh-cn |script-title=zh:联系我们 |archive-url=https://web.archive.org/web/20121013165621/http://www.airchina.com.cn/www/html/index/Recruit/pilot/contactUs/ |archive-date=2012-10-13 |publisher=Air China |access-date=12 October 2012 |quote="{{lang|zh-Hans|北京市顺义区天竺空港经济开发区天柱路30号国航总部大楼E410房间}}"}} The company registered office is on the ninth floor of the Blue Sky Mansion ({{lang-zh|s=蓝天大厦|t=藍天大廈|p=Lántiān Dàshà|labels=no}}), also in Zone A of the Tianzhu Airport Industrial Zone."[http://www.airchina.com.cn/www/en/html/index/ir/financial_informatio/4452/Interim%20Report%202012.pdf Interim Report 2012]." ([https://web.archive.org/web/20150116164321/http://www.airchina.com.cn/www/en/html/index/ir/financial_informatio/4452/Interim%20Report%202012.pdf Archive]) Air China. Retrieved on 12 October 2012. "The registered office of the Company is located at 9th Floor, Blue Sky Mansion, 28 Tianzhu Road, Zone A, Tianzhu Airport Industrial Zone, Shunyi District, Beijing 101312, the PRC."

Air China is primarily based in its hub of Beijing Capital International Airport (IATA: PEK), where it operates numerous long-range aircraft on routes to North America, Europe, South America, Africa and Australia. Its fleet is made up of an assortment of Boeing and Airbus aircraft, including: Boeing 737s, 747s, 777s and 787s, along with Airbus A319s, A320s, A321s, A330s and A350s. Air China also operates hubs in Chengdu Shuangliu International Airport, where it primarily flies domestic routes, as well as Shanghai Pudong International Airport, from which many international routes are served.{{citation needed|date=March 2024}}

The enterprise logo of Air China consists of an artistic Fenghuang pattern, the name of the airline written in calligraphy by former national leader Deng Xiaoping, and "AIR CHINA" in English. The phoenix logo is also the artistic transfiguration of the word "VIP". Air China is a member of the Star Alliance.

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| caption2 = A Boeing 767-200ER in the second generation livery with the introduction of the phoenix-styled livery.

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{{Main|List of Air China destinations}}

[[File:AirChinaDestinations.svg|thumb|Countries served by Air China (November 2018)
{{legend|red|Mainland China}}

{{legend|blue|Destinations}}

{{legend|#dfd|Seasonal}}

{{legend|#FFFF80|Future}}

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Air China's route network extends throughout Asia to the Middle East, Western Europe, and North America from its hubs at Beijing Capital International Airport and Chengdu Tianfu International Airport.{{cite news | url=https://www.ch-aviation.com/portal/news/52606-hainan-airlines-set-to-establish-chengdu-base | title=Hainan Airlines set to establish Chengdu base | work=ch-aviation | date=22 January 2017 | access-date=23 January 2017}} It also currently reaches a significant number of Asian, Australian and European destinations from Shanghai. Some international routes operate from Chengdu, Chongqing, Dalian, Hangzhou, Kunming and Shenzhen. It is one of the few world airlines that fly to all six habitable continents.

On 10 December 2006, Air China began serving its first South American destination, São Paulo-Guarulhos (via Madrid-Barajas). This is the airline's longest direct flight.{{Cite web|url=https://www.seatmaestro.com/airlines-seating-maps/air-china/history/|title=History of Air China|website=SeatMaestro|language=en-US|access-date=2019-05-27}} The service was initiated with a Boeing 767-300ER, but due to increased demand, the service's aircraft has been modernized to an Airbus A330-200, and later to a Boeing 787-9.

Regular flights between mainland China and Taiwan started in July 2009. Due to the political status of Taiwan, all Air China airframes that operate flights to and from Taiwan are required to cover the flag of the People's Republic of China on the fuselage.{{Citation needed|date=April 2022|reason=Verifiable, but need citation}}

Air China introduced its new Airbus A330-300 to long-haul operations beginning with services to Düsseldorf, Germany in summer 2011. These aircraft provided the same two-class cabin standard as the Airbus A330-200, except that the economy cabin had no seat-back entertainment system installed (with the exception of the first two economy rows which also had increased legroom). Düsseldorf is now the third German destination on the Air China network. The airline launched a new Beijing-Milan-Malpensa service on 15 June 2011, complementing the airline's existing service to Milan from Shanghai.

Deliveries of the carrier's 19 new Boeing 777-300ERs commenced in mid 2011, with the aircraft forming the new "backbone of its future long-haul operations." The new Boeing 777-300ERs replaced the Boeing 747-400s on routes to U.S. destinations such as Los Angeles, New York, and San Francisco, but was expected to first enter service on flights to Paris from March 2012. The Boeing 777-300ER began to replace most 747 services once sufficient numbers entered the fleet.{{cite web|url=https://www.prnewswire.com/news-releases/air-china-expands-with-second-daily-nonstop-flight-from-los-angeles-to-beijing-113428719.html |title=Air China Expands With Second Daily Nonstop Flight From Los Angeles to Beijing |publisher=PR Newswire|date=12 Jan 2011 |access-date=2013-06-30}} Air China expanded its operations in India with a Beijing-Mumbai route in September 2011, while the existing Delhi route was upgraded to the A330.{{cite news|url=https://www.business-standard.com/india/news/air-china-expands-india-operations/441131/ |title=Air China expands India operations |newspaper=Business Standard India |publisher=Business-standard.com |date=2011-07-01 |access-date=2011-10-17}} The airline also launched service to Mumbai from Chengdu on 2 May 2012.[https://finance.yahoo.com/news/air-china-open-shanghai-chengdu-074400259.html]{{dead link|date=June 2013}} The airline began using the Boeing 777-300ER on one of its two daily Beijing-Los Angeles flights on 1 February 2012.[https://finance.yahoo.com/news/air-china-b777-300er-set-080000292.html]{{dead link|date=June 2013}} From late 2012 to early 2013, the airline replaced the Boeing 747-400s servicing the New York and San Francisco routes with the Boeing 777-300ER.{{cite web|author=Christine Boynton |url=https://atwonline.com/aircraft-engines-components/news/air-china-begins-replacing-747s-777s-us-routes-0119 |title=Air China begins replacing 747s with 777s on US routes |publisher=ATWOnline |date=2012-01-19 |access-date=2013-06-30}} With the addition of the Boeing 777-300ERs on the US routes, Air China increased frequency on the Beijing-New York route, changing the flights from 7 to 11 flights a week by adding two new flights to the route (CA989/990).{{cite web|url=https://travelbloggerz.wordpress.com/2013/04/04/air-china-increased-its-beijing-new-york-service-from-7-to-11-times-weekly/|title=New York to Beijing routes increased from one flight to two flights per day|date=4 April 2013}} On 21 January 2014, the airline launched its service to Hawaii with flights from Beijing to Honolulu, the first nonstop flights between the two cities.{{cite web |url=https://ca.finance.yahoo.com/news/air-china-commences-beijing-hawaii-140000098.html |title=Air China commences new route |access-date=2014-01-23 |url-status = dead|archive-url=https://web.archive.org/web/20140219070141/http://ca.finance.yahoo.com/news/air-china-commences-beijing-hawaii-140000098.html |archive-date=2014-02-19 }} The airline also increased the frequency of service on the Beijing-Houston Intercontinental route from four times weekly to daily service from 30 March 2014.{{cite press release|url=https://www.prnewswire.com/news-releases/air-china-expands-nonstop-houston-beijing-service-to-daily-240171521.html|title=Air China Expands Nonstop Houston-Beijing Service To Daily|author=Houston Airport System|date=14 January 2014|access-date=24 April 2015}} Beginning 10 June 2014, Air China introduced new nonstop service from Beijing to Washington-Dulles, operated by a Boeing 777-300ER.{{cite web|url=https://www.wallstreet-online.de/nachricht/6613757-air-china-to-commence-beijing-washington-nonstop-service|title=Air China to Commence Beijing-Washington Nonstop Service|work=Wall Street Journal|access-date=24 April 2015}} As of 29 September 2015, Air China also introduced a three times weekly flight to Montréal–Pierre Elliott Trudeau International Airport in a codeshare with Air Canada.{{cite web|url=https://www.newswire.ca/en/story/1544671/air-china-to-launch-beijing-montreal-flights-in-cooperation-with-air-canada|title=Air China to Launch Beijing-Montreal Flights in Cooperation with Air Canada|work=newswire.ca|access-date=28 May 2015|archive-url=https://web.archive.org/web/20150531002629/https://www.newswire.ca/en/story/1544671/air-china-to-launch-beijing-montreal-flights-in-cooperation-with-air-canada|archive-date=2015-05-31|url-status = dead}} The Montreal flight was extended to Havana from 27 December 2015.

Air China started its direct flights to Johannesburg, South Africa from 29 October 2015.{{cite news|title=Air China puts direct route to SA on hold|date=29 May 2015|url=https://traveller24.news24.com/News/Air-China-puts-direct-route-to-SA-on-hold-20150529|work=News24|access-date=9 April 2019|archive-url=https://web.archive.org/web/20160513112146/http://traveller24.news24.com/News/Air-China-puts-direct-route-to-SA-on-hold-20150529|archive-date=13 May 2016|url-status=dead}}

Air China codeshares with the following airlines:{{cite web|url=https://centreforaviation.com/profiles/airlines/air-china-ca |title=Profile on Air China |website=CAPA|publisher=Centre for Aviation|access-date=2016-10-29|archive-url=https://web.archive.org/web/20161029202300/http://centreforaviation.com/profiles/airlines/air-china-ca |archive-date=2016-10-29|url-status = live}}

{{div col|colwidth=17em}}

• Air Canada (Joint Venture Partner)
• Air Dolomiti
• Air India
• Air Macau
• Air New Zealand
• Air Serbia
• All Nippon Airways
• Asiana Airlines
• Austrian Airlines
• Avianca
• Cathay Pacific
• China Express Airlines
• Egyptair{{cite web|url=https://www.aeroroutes.com/eng/240626-camscodeshare|title=Air China resumes Egyptair codeshare from early-June 2024|website=aeroroutes.com|date=26 June 2024}}
• El Al
• Ethiopian Airlines
• EVA Air
• Finnair
• Hawaiian Airlines
• Juneyao Air
• Kunming Airlines
• LATAM Brasil
• LATAM Chile
• LOT Polish Airlines
• Lufthansa
• MIAT Mongolian Airlines{{cite web|title=Air China / MIAT Mongolian Airlines Launches Codeshare Service in Jan 2025|url=https://www.aeroroutes.com/eng/250113-caomcodeshare}}
• Scandinavian Airlines
• Shandong Airlines
• Shenzhen Airlines
• Singapore Airlines
• South African Airways
• Swiss International Air Lines
• TAP Air Portugal
• Tibet Airlines
• Turkish Airlines
• Uni Air
• United Airlines
• Virgin Atlantic
• WestJet

{{div col end}}

Air China has interline agreements with the following airlines:{{Cite web|url=https://www.piac.com.pk/interline-travel|title=INTERLINE AND CODESHARE TRAVEL|website=Pakistan International Airlines}}

• Pakistan International Airlines

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| caption8 = Air China Comac C909 in 2023

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| caption9 = Air China Comac C919-100ER in 2024

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{{As of|2025|5}}, Air China operates the following aircraft:[https://www.airchina.us/US/GB/info/aircraft-introduction/ Air China - Aircraft Information] Airchina.com Retrieved 2016-11-23{{cite web|url= https://www.planelogger.com/Airline/Fleet/Air_China/100063 |title=Air China Fleet in Planelogger.com|publisher=Planelogger.com|access-date=2020-06-28}}{{Cite web |date=2024-04-03 |title=Orders and Deliveries {{!}} Airbus |url=https://www.airbus.com/en/products-services/commercial-aircraft/orders-and-deliveries |access-date=2025-02-06 |website=www.airbus.com |language=en}}

{{unreferenced section|date=September 2022}}

{{main|Air China Cargo}}

File:Boeing 747-400BDSF (Air China Cargo) 091.jpg

Air China Cargo, is a subsidiary of Air China, that focuses on freight delivery and does not transport passengers. It operates routes across Asia, Europe and North America with its fleet of Airbus A330-200/P2F, Boeing 747-400F and Boeing 777F.

;Forbidden Pavilion

File:B-2443 First Class CA1316 (20140212151115).JPG]]

Forbidden Pavilion is Air China's first class, and is offered on all Boeing 747-400, Boeing 747-8 and some Boeing 777-300ER.{{cite web |title=Aircraft Information |url=https://www.airchina.us/US/GB/info/aircraft-introduction/ |publisher=Air China |access-date=10 January 2025}}{{cite web |title=Forbidden Pavilion, Capital Pavilion |url=https://www.airchina.us/US/GB/info/meals/premium.html |publisher=Air China |access-date=20 January 2025}}

First Class on the 777-300ER and 747-8 is Air China's latest flagship product, featuring Zodiac Aerospace Venus suites featuring a row pitch of 82-83 inches, and a seat width of 23 inches. The seat also features 23 inch AVODs and also has Universal AC and USB-A sockets available.{{cite web |title=Air China Boeing 747-8 |url=https://www.aerolopa.com/ca-74h |publisher=aeroLOPA |access-date=10 January 2025}}{{cite web |title=Air China Boeing 777-300ER |url=https://www.aerolopa.com/ca-77w-1 |publisher=aeroLOPA |access-date=10 January 2025}}

First Class on the 747-400 has {{convert|80|in|cm|0|adj=on}} seat pitch, swiveling seat power, and fully flat bed recline. First Class on the 747-400 is one of two classes that sports AVOD screens. It is named Forbidden Pavilion due to its place in the cabin.

;Capital Pavilion

Capital Pavilion is Air China's business class, and is offered on all Air China aircraft, excluding the Comac C909-700.

On Air China's narrow-body fleet, business class seats are recliners arranged in an 2-2 configuration.

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|caption2 = Business class on an Air China Boeing 777-300ER. Similar seats are used on Air China's Boeing 787s.

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On the Boeing 777-300ER and Boeing 787, Business Class would be located at the front of the cabin in a 2-2-2 configuration. Business class on these aircraft features Collins Parallel Diamond seats, which can convert into a 6'-4" lie-flat bed. The seats have a width of 21 inches, and also feature a 15-16 inch touchscreen along with Universal AC and USB-A sockets.{{cite web |title=Air China Boeing 787-9 |url=https://www.aerolopa.com/ca-789 |publisher=aeroLOPA |access-date=10 January 2025}}

The Business Class on the Airbus A330 would be located in a small area at the front of the cabin. On newer A330s, Business Class features Zodiac Aura Lite, which consists of rectangle-like seats, with two reading lights located between seats in a 2-2-2 configuration and seat-back screens would be provided. These seats provide full recline and can convert into a 6'-4" lie-flat bed. The seats also have a row pitch of 79 inches, a seat width of 21 inches, and also features a 15 inch touch screen display, as well as Universal AC and USB-A sockets.{{cite web |title=Air China |url=https://www.aerolopa.com/ca |publisher=aeroLOPA |access-date=19 January 2025}} On older A330s, the screens would be smaller and there would be no storage space between screens, and a recline of 165 degrees.

The Airbus A350 feature Air China's latest product. On older A350s, the seats feature a reverse herringbone Collins Aerospace Super-Diamond seat arrangement at the front of the cabin in 8 1-2-1 configurated rows. The seats would be full flat reclinable, along with a shoulder belt for safety. There are no mid-overhead bins, allowing the cabin to look and feel bigger. There would also be aisle access to all seats, and 18-inch HD IFE screens.{{cite web |title=Air China Airbus A350-900 |url=https://www.aerolopa.com/ca-359-1 |publisher=aeroLOPA |access-date=10 January 2025}} On newer Airbus A350s, the cabin features Recaro CL6720 seats arranged in a 1-2-1 configuration. The seats can convert to a 6'-4" lie-flat bed, and has a seat width of 21 inches. Each seat features a 18 inch HD touch screen display and Universal AC and USB-A sockets.{{cite web |title=Air China Airbus A350-900 |url=https://www.aerolopa.com/ca-359-2 |publisher=aeroLOPA |access-date=10 January 2025}}

File:B-2443 Business Class CA1316 (20140212151318).JPG]]

On the Boeing 747s, Business Class is located in the nose of the aircraft and the Upper Deck, with a painted collage of the Summer Palace, which symbolizes good luck in China. On the Boeing 747-8, Business class features Collins Parallel Diamond seats arranged in a 2-2-2 configuration, which can convert to a 6'-4" lie-flat bed. The seat has a width of 21 inches and also features a 16 inch touch screen display as well as Universal AC and USB-A sockets. On the Boeing 747-400, the seats have partial recline, with a touch-screen function and remote function IFE screen on the back of seats and also located in the armrests. It was located in a 2-2-2 configuration at the back, with 2-2 rows continuing to the front and on the Upper Deck. These seats feature seat-back AVOD screens.

;Premium Economy Class

Premium economy is offered on all of Air China's Airbus A330-300, Airbus A350-900, Boeing 747-8 and Boeing 787-9.

The Premium Economy class on the A350-900 is the newest product, with extra recline, a seat pitch of 38.5-39 inches and a seat width of 18.5 inches, in a 2-4-2 configuration. Premium Economy on A330-300s, 747-8s and 787-9s have a seat pitch of 36-38 inches and a width of 17.1-18 inches. In older A330s, these seats also featured AVOD screens and headrests, which the Economy Class did not.

;Economy Class

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Economy class is offered on all Air China aircraft. IFE with AVOD functionality is available on Boeing 777-300ER, Boeing 787-9, Airbus A350-900, Boeing 747 and newer Airbus A330 aircraft with different screen sizes and different systems from Panasonic and Thales. Universal power port and USB availability is different upon aircraft. Seats typically have a seat pitch of 31 inches, and a width of 17-18 inches, depending on aircraft. On Airbus A330s, economy class is in a 2-4-2 configuration, whilst on Airbus A350s and Boeing 787s, a 3-3-3 configuration is present. Boeing 747s and 777s have a 3-4-3 configuration. All narrowbody jets are configured in a 3-3 configuration except for the Comac ARJ21s, which have a 3-2 configuration.

PhoenixMiles ({{zh|s=凤凰知音|p=feng huang zhī yīn}}, literally "Phoenix Partner"), is the frequent flyer program of Air China and its subsidiary Air China Inner Mongolia, Air Macau, Beijing Airlines, Dalian Airlines, Kunming Airlines, Shandong Airlines and Shenzhen Airlines. This is the first frequent flyer program launched in mainland China. It was designed to reward frequent flyers traveling internationally and domestically with Air China and its partner airlines.{{cite web|url=http://ffp.airchina.com.cn/en/index.html|title=PhoenixMiles|access-date=20 January 2024}}

• On 15 April 2002, Air China Flight 129, a Boeing 767-200ER from Beijing to Busan, South Korea, crashed into a hill while trying to land at Gimhae International Airport during inclement weather, killing 129 of the 166 people on board.{{cite web|author=The Evil Queen |url=http://tvnz.co.nz/content/94189/425822/article.html |title=Chinese jet hits foggy mountain - World News |publisher=TVNZ |date=2002-04-15 |access-date=2013-06-30}}{{cite web|url=http://aviation-safety.net/database/record.php?id=20020415-0 |title=ASN Aircraft accident Boeing 767-2J6ER B-2552 Pusan-Kimhae Airport (PUS) |publisher=Aviation-safety.net |access-date=2013-06-30}}
• On 27 August 2019, Air China Flight 183, an Airbus A330-343X from Beijing to Tokyo, Japan, was damaged beyond repair due to a cargo fire while on the ground at Beijing just shortly before departure. No one was injured.{{cite web |title=Air China plane catches fire as crew prepare to board passengers |url=https://www.independent.co.uk/travel/news-and-advice/air-china-plane-fire-video-beijing-airport-smoke-a9080696.html |website=independent.co.uk |access-date=12 April 2024 |language=English |date=27 August 2019 }}{{cite web |author1=Simon Hradecky |title=Accident: Air China A333 at Beijing on Aug 27th 2019, aircraft on fire at the gate |url=https://avherald.com/h?article=4cc111cc#:~:text=The%20airline%20reported%3A%20%22On%20August,safe%20evacuation%20of%20all%20passengers. |website=avherald.com |publisher= The Aviation Herald|access-date=12 April 2024 |language=English }}

;2003 SARS spreading incident

On 15 March 2003, Air China Flight 112, operated by a Boeing 737-36N carried a 72 year old man infected with SARS. The infection later transmitted to 20 other passengers during the flight, causing five of them to later die from SARS. It was the largest in-flight super-spread transmission of SARS during the 2003 SARS epidemic.{{fact|date=September 2024}}

;Wings of China incident

Air China's inflight magazine Wings of China faced accusations of racism when they stated "London is generally a safe place to travel, however precautions are needed when entering areas mainly populated by Indians, Pakistanis, and black people." in their September 2016 issue.{{Cite web|url=https://www.independent.co.uk/news/world/asia/chinese-airline-air-china-racist-travel-guide-advice-london-a7230996.html |archive-url=https://web.archive.org/web/20160908165017/http://www.independent.co.uk/news/world/asia/chinese-airline-air-china-racist-travel-guide-advice-london-a7230996.html |archive-date=2016-09-08 |url-access=limited |url-status=live|title=Chinese airline sparks row with 'racist' travel guide to London|date=2016-09-07|website=The Independent|language=en|access-date=2020-01-13}}{{cite web|url=https://uk.news.yahoo.com/air-china-under-fire-racist-warning-london-minority-151200093.html|title=Air China Under Fire For 'Racist' Warning On London Minority Areas|date=7 September 2016 |access-date=8 September 2016}} On 8 September 2016, Air China issued an apology.{{Cite web|url=https://www.independent.co.uk/news/people/sadiq-khan-condemns-air-china-s-racist-london-tour-guide-a7237121.html |archive-url=https://web.archive.org/web/20160912161107/http://www.independent.co.uk/news/people/sadiq-khan-condemns-air-china-s-racist-london-tour-guide-a7237121.html |archive-date=2016-09-12 |url-access=limited |url-status=live|author-first1=Maya|author-last1=Oppenheim|title=Sadiq Khan has condemned Air China's 'racist' London tour guide|date=2016-09-11|website=The Independent|language=en|access-date=2020-01-13}} Air China Media, which publishes the Wings of China magazine, said it wished to apologise to "readers and passengers who are feeling uncomfortable".{{cite news|url=https://www.bbc.com/news/uk-england-london-37307602|title=Air China magazine apologises for London race slur|work=BBC News|date=8 September 2016|access-date=8 September 2016}} It added: "This invariably inappropriate description... was purely a work mistake by the editors and it's not the magazine's views...We will immediately recall this entire issue of magazines and draw lessons from this incident."{{Cite news|url=https://www.nytimes.com/2016/09/09/world/asia/air-china-magazine-london-racism.html|title=Air China Will Fly You to London, and Warn You About Dark-Skinned People There|last=Wong|first=Edward|date=2016-09-07|work=The New York Times|access-date=2020-01-13|language=en-US|issn=0362-4331}}{{Citation|title=Travel tip to London from Air China accused of racism| date=8 September 2016 |url=https://www.youtube.com/watch?v=zbwj3x19GlQ| archive-url=https://ghostarchive.org/varchive/youtube/20211109/zbwj3x19GlQ| archive-date=2021-11-09 | url-status=live|language=en|access-date=2020-01-13}}{{cbignore}}

;Use of Russian airspace

{{POV section|date=December 2024}}

Despite the international sanctions imposed on Russia due to its ongoing invasion of Ukraine, Air China continues to operate flights to and from Russia.{{Cite web |date=2024-12-10 |title=Flying over Russia: Chinese airlines win and Europeans lose |url=https://www.politico.eu/article/closing-russian-airspace-chinese-airlines-western-operators-costs-fares-air-traffic/ |access-date=2024-12-10 |website=POLITICO |language=en-GB}} This strategy has bolstered its dominance in the China-Europe market but has drawn criticism for indirectly supporting Russia's economy during its military aggression in Ukraine. Some believe Air China's ongoing operations to Russia disregard the ethical implications of the conflict, prioritizing profits over solidarity with international sanctions aimed at curbing Russia's actions.{{Cite web |last=Hirschfeld |first=Andy |title=As Ukraine, Gaza wars rage on, some airlines are benefitting |url=https://www.aljazeera.com/economy/2024/8/26/as-ukraine-gaza-wars-rage-on-some-airlines-are-benefitting |access-date=2024-12-10 |website=Al Jazeera |language=en}}{{Cite web |last=Xiaofei |first=Xu |date=April 25, 2023 |title=Russia's war on Ukraine redrew the map of the sky – but not for Chinese airlines |url=https://edition.cnn.com/travel/article/china-europe-airlines-russia-ukraine-airspace/index.html |access-date=2024-12-10 |website=CNN}}

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