Qantas#The Qantas Club

{{Main|History of Qantas}}

File:Qantas First Office Longreach Queensland 1921slnsw a1178007u.jpg

File:Avro Dyack used by QANTAS ca. 1921.jpg Dyak, 1921]]

File:Flying boats at Rose Bay.jpg flying boats at Rose Bay in Sydney Harbour, 1939]]

Qantas was founded in Winton, Queensland on 16 November 1920 by Hudson Fysh, Paul McGinness and Fergus McMaster as Queensland and Northern Territory Aerial Services Limited.{{cite web|title=Small Beginnings|publisher=Qantas|url=http://www.qantas.com.au/info/about/history/details2|access-date=16 December 2006|archive-url=https://web.archive.org/web/20061009061143/http://www.qantas.com.au/info/about/history/details2|archive-date=9 October 2006}}{{cite web|url=https://www.qantas.com/travel/airlines/history-founders/global/en|title=The Men Who Established Qantas|publisher=Qantas|access-date=16 May 2018|archive-date=27 June 2018|archive-url=https://web.archive.org/web/20180627062239/https://www.qantas.com/travel/airlines/history-founders/global/en|url-status=live}} The airline's first aircraft was an Avro 504K. It moved its headquarters to Longreach, Queensland in 1921 and Brisbane, Queensland in 1930.{{cite web|title=Our history|url=https://www.qantas.com/au/en/about-us/our-company/our-history.html|website=www.qantas.com|access-date=26 January 2021|archive-date=27 January 2021|archive-url=https://web.archive.org/web/20210127094352/https://www.qantas.com/au/en/about-us/our-company/our-history.html|url-status=live}}

In 1934, QANTAS and Britain's Imperial Airways, a forerunner of British Airways, formed a new company, Qantas Empire Airways Limited (QEA).{{cite web|title=The Move to Brisbane|work=Our Company|publisher=Qantas|url=http://www.qantas.com.au/info/about/history/details7|access-date=16 December 2006|archive-url=https://web.archive.org/web/20061009060646/http://www.qantas.com.au/info/about/history/details7|archive-date=9 October 2006}} In December 1934, the new airline began operations, flying between Brisbane and Darwin. QEA flew internationally from May 1935, when the service from Darwin was extended to Singapore. Imperial Airways operated the rest of the service through to London.{{cite web|title=Venturing Overseas|work=Our Company|publisher=Qantas|url=http://www.qantas.com.au/info/about/history/details8|access-date=16 December 2006|archive-url=https://web.archive.org/web/20061009060355/http://www.qantas.com.au/info/about/history/details8|archive-date=9 October 2006}} When World War II began, enemy action and accidents destroyed half of the fleet of ten. Most of the fleet was taken over by the Australian government for war service.{{cite web|title=The World at War|work=Our Company|publisher=Qantas|url=http://www.qantas.com.au/info/about/history/details10|access-date=16 December 2006|archive-url=https://web.archive.org/web/20061009060532/http://www.qantas.com.au/info/about/history/details10|archive-date=9 October 2006}}

In 1943, flying boat services resumed, with flights between the Swan River at Crawley in Perth, Western Australia and Koggala Lake in Ceylon, now Sri Lanka. This linked up with the British Overseas Airways Corporation, BOAC, the successor airline to Imperial Airways, service to London.{{cite web|title=The Rise of Civil Aviation to 1970|work=National Stories|publisher=Australian Heritage Commission|url=http://www.ahc.gov.au/publications/national-stories/transport/chapter8.html|access-date=7 January 2007|url-status=dead|archive-url=https://web.archive.org/web/20061206065231/http://www.ahc.gov.au/publications/national-stories/transport/chapter8.html|archive-date=6 December 2006}}{{cite web|author=Roger Thiedeman|title=Koggala, Catalinas, and the double sunrise|work=The Sunday Times|location=Colombo, Sri Lanka|date=27 February 2007|url=http://sundaytimes.lk/000227/plus6.html|access-date=15 February 2009|archive-date=10 April 2009|archive-url=https://web.archive.org/web/20090410000329/http://www.sundaytimes.lk/000227/plus6.html|url-status=live}} Qantas' kangaroo logo was first used on the "Kangaroo Route", begun in 1944, from Sydney to Karachi, where BOAC crews took over for the rest of the journey to the UK.{{cite web|title=Australia/Asia/Europe during World War II|work=Air Routes|publisher=Petan.net|url=http://www.petan.net/aviation/AirRoute/aust_asia_europe.htm|access-date=15 February 2009|archive-date=7 January 2009|archive-url=https://web.archive.org/web/20090107090023/http://www.petan.net/aviation/AirRoute/aust_asia_europe.htm|url-status=live}}{{cite web|title=Indian Ocean – New Guinea – Kangaroo Service – 1950–1946|work=Archive|publisher=Flight Global website|url=http://www.flightglobal.com/pdfarchive/view/1950/1950%20-%201946.html|access-date=15 February 2009|archive-date=14 March 2012|archive-url=https://web.archive.org/web/20120314054323/http://www.flightglobal.com/pdfarchive/view/1950/1950%20-%201946.html|url-status=live}}

In 1947, QEA was nationalised by the Australian government led by Labor Prime Minister Ben Chifley. QANTAS Limited was then wound up. After nationalisation, Qantas' remaining domestic network, in Queensland, was transferred to the nationally owned Trans-Australia Airlines, leaving Qantas with a purely international network. Shortly after nationalisation, QEA began its first services outside the British Empire, to Tokyo.{{cite web|title=Post War Expansion|work=Our Company|publisher=Qantas|url=http://www.qantas.com.au/info/about/history/details12|access-date=16 December 2006|archive-url=https://web.archive.org/web/20061009061308/http://www.qantas.com.au/info/about/history/details12|archive-date=9 October 2006}} Services to Hong Kong began around the same time. In 1957, a head office, Qantas House, opened in Sydney.Easdown, Geoff. "[http://www.heraldsun.com.au/news/national/qantas-through-the-years/story-e6frf7l6-1111112565160 Qantas through the years] {{Webarchive|url=https://web.archive.org/web/20110809002330/http://www.heraldsun.com.au/news/national/qantas-through-the-years/story-e6frf7l6-1111112565160 |date=9 August 2011 }}." The Herald Sun. 22 November 2006. Retrieved 28 April 2010.

File:Boeing 707 - Qantas (17342297349).jpg

In June 1959, Qantas entered the jet age when the first Boeing 707–138 was delivered.{{Cite book|last=Wilson|first=Stewart|title=Boeing 707 Douglas DC-8 & Vickers VC10|publisher=Aerospace Publications|year=1998|location=ACT, Australia|page=185|isbn=1-875671-36-6}} On 14 September 1992, Qantas merged with nationally owned domestic airline, Australian Airlines, renamed from Trans-Australia Airlines in 1986.{{cite magazine|title=World airline directory – Qantas Airways|magazine=Flight International|issn=0015-3710|volume=143|number=4362|date=24–30 March 1993|page=117|url=http://www.flightglobal.com/pdfarchive/view/1993/1993%20-%200640.html|archive-url=https://web.archive.org/web/20121105180417/http://www.flightglobal.com/pdfarchive/view/1993/1993%20-%200640.html|url-status=dead|archive-date=5 November 2012}} Australian Airlines's aircraft started to be rebranded as Qantas aircraft in 1993. Qantas was gradually privatised between 1993 and 1997.The Hon R. Willis, Answer to a Question without Notice, House of Representatives Debates, 13 May 1993, p.775.Commonwealth of Australia Budget Statements 1996–97, Budget Paper no. 3, p. 3-191.Ian Thomas, '"Luck" played a key part in float success', Australian Financial Review, 31 July 1995.

In 1998, Qantas co-founded the Oneworld alliance with American Airlines, British Airways, Canadian Airlines, and Cathay Pacific,{{cite web|title=Oneworld: The alliance to serve the world takes off on February|publisher=Oneworld|date=25 January 1999|url=http://www.oneworld.com/ow/news/details?objectID=1273|access-date=15 May 2007|url-status=dead|archive-url=https://web.archive.org/web/20070831041218/http://www.oneworld.com/ow/news/details?objectID=1273|archive-date=31 August 2007}} with other airlines joining subsequently.

With the entry of new discount airline Virgin Blue, now Virgin Australia, into the domestic market in 2000,{{cite web|title=Boeing Welcomes Qantas Decision on 737–800 Purchase|publisher=Boeing|date=29 October 2001|url=http://www.boeing.com/news/releases/2001/q4/nr_011029a.html|access-date=15 May 2007|url-status=dead|archive-url=https://web.archive.org/web/20070612235639/http://www.boeing.com/news/releases/2001/q4/nr_011029a.html|archive-date=12 June 2007}} Qantas' market share fell. Qantas created the budget Jetstar in 2001 to compete. The main domestic competitor to Qantas, Ansett Australia, collapsed in September 2001.{{cite web|title=Ansett Airlines Shut Down|publisher=australianpolitics.com|date=14 September 2001|url=http://www.australianpolitics.com/news/2001/01-09-14.shtml|access-date=15 May 2007|archive-date=10 February 2007|archive-url=https://web.archive.org/web/20070210122552/http://www.australianpolitics.com/news/2001/01-09-14.shtml|url-status=live}}

Qantas briefly revived the Australian Airlines name as a short-lived international budget airline between 2002 and 2006.{{cite web|title=Qantas to Open New Base in Cairns|publisher=Qantas|date=3 May 2007|url=http://www.qantas.com.au/regions/dyn/au/publicaffairs/details?ArticleID=2007/may07/Q3752|access-date=15 May 2007|archive-date=1 July 2007|archive-url=https://web.archive.org/web/20070701162303/http://www.qantas.com.au/regions/dyn/au/publicaffairs/details?ArticleID=2007%2Fmay07%2FQ3752|url-status=live}} This subsidiary was shut down in favour of expanding Jetstar internationally, including to New Zealand. In 2004, the Qantas group expanded into the Asian budget airline market with Jetstar Asia, in which Qantas owns a minority stake. In 2007, a similar model was used for an investment into Jetstar Pacific, headquartered in Vietnam, and Jetstar Japan, launched in 2012.

In December 2006, Qantas was the subject of a failed bid from a consortium calling itself Airline Partners Australia. In 2008, merger talks with British Airways did not proceed to an agreement.{{cite news|last=Fenner|first=Robert and Steve Rothwell|title=British Airways, Qantas Talks Fail on Ownership Split|url=https://www.bloomberg.com/apps/news?pid=20601081&sid=atsndhbnWsoM&refer=australia|publisher=Bloomberg L.P.|date=18 December 2008|access-date=18 December 2008|archive-date=25 May 2010|archive-url=https://web.archive.org/web/20100525071904/http://www.bloomberg.com/apps/news?pid=20601081|url-status=live}} In 2011, industrial relations dispute between Qantas and the Transport Workers Union of Australia resulted in the grounding of all Qantas aircraft and a lock-out of the airline's staff for two days.{{Cite news|url=http://www.abc.net.au/news/2011-10-30/joyce-defends-qantas-grounding/3608780/?site=newcastle|title=Joyce defends Qantas grounding as backlash grows|work=ABC News|date=30 October 2011|access-date=30 October 2011|archive-date=24 April 2020|archive-url=https://web.archive.org/web/20200424123623/https://www.abc.net.au/news/2011-10-30/joyce-defends-qantas-grounding/3608780?site=newcastle|url-status=live}}

On 25 March 2018, a Qantas Boeing 787 flew non-stop between Australia and Europe, connecting the two continents by air for the first time, with the arrival in London of Flight 9 (QF9).{{cite news|last=Chong|first=Jordan|date=25 March 2018|title=Qantas changes the game with departure of first nonstop Australia-UK passenger flight|url=http://australianaviation.com.au/2018/03/qantas-changes-the-game-with-departure-of-first-nonstop-australia-uk-passenger-flight/|url-status=live|publisher=Australian Aviation|archive-url=https://web.archive.org/web/20180326034606/http://australianaviation.com.au/2018/03/qantas-changes-the-game-with-departure-of-first-nonstop-australia-uk-passenger-flight/|archive-date=26 March 2018|access-date=26 March 2018}} QF9 was a 17-hour, 14,498 km (9,009-mile) journey from Perth Airport in Western Australia to London Heathrow.{{cite news|title=Australia-UK: First non-stop flight arrives in London from Perth|url=https://www.bbc.com/news/world-australia-43530332|access-date=25 March 2018|publisher=British Broadcasting Corporation BBC|date=25 March 2018|url-status=live|archive-url=https://web.archive.org/web/20180325021256/http://www.bbc.com/news/world-australia-43530332|archive-date=25 March 2018}}{{cite news|last1=Munk|first1=David|title=First non-stop scheduled flight from Australia to Britain lands after 17 hours|url=https://www.theguardian.com/world/2018/mar/25/first-non-stop-flight-australia-britain-lands-17-hours-qantas|access-date=25 March 2018|work=The Guardian|date=25 March 2018|url-status=live|archive-url=https://web.archive.org/web/20180325054931/https://www.theguardian.com/world/2018/mar/25/first-non-stop-flight-australia-britain-lands-17-hours-qantas|archive-date=25 March 2018}}

On 20 October 2019, Qantas Airways completed the longest commercial flight to date, between New York City and Sydney using a Boeing 787–9 Dreamliner in 19 hours and 20 minutes.{{Cite news|url=https://www.theguardian.com/business/2019/oct/20/qantas-longest-commercial-flight-new-york-sydney-dreamliner-787|title=Qantas Dreamliner completes longest ever commercial flight|publisher=TheGuardian.com|date=20 October 2019|access-date=22 October 2019|archive-date=22 October 2019|archive-url=https://web.archive.org/web/20191022133408/https://www.theguardian.com/business/2019/oct/20/qantas-longest-commercial-flight-new-york-sydney-dreamliner-787|url-status=live|last1=Neate|first1=Rupert}}

On 19 March 2020, Qantas suspended about 60% of domestic flights,{{cite press release|url=https://www.qantas.com/au/en/travel-info/travel-updates/coronavirus/qantas-australian-domestic-network-changes.html|title=Qantas domestic network changes|publisher=Qantas|quote=...we'll be suspending around 60 per cent of our domestic flying until the end of May 2020.|access-date=19 March 2020|archive-date=15 June 2020|archive-url=https://web.archive.org/web/20200615073430/https://www.qantas.com/au/en/travel-info/travel-updates/coronavirus/qantas-australian-domestic-network-changes.html|url-status=live}} put two thirds of its employees on leave, suspended all international flights and grounded more than 150 of its aircraft from the end of March until at least 31 May 2020, following expanded COVID-19 pandemic government travel restrictions.{{cite web|url=https://www.reuters.com/article/us-health-coronavirus-qantas/qantas-to-cease-international-flying-tells-majority-of-workforce-to-take-leave-idUSKBN21602W|title=Qantas to cease international flying, tells majority of workforce to take leave|publisher=Reuters|date=19 March 2020|access-date=19 March 2020|archive-date=12 June 2020|archive-url=https://web.archive.org/web/20200612172432/https://www.reuters.com/article/us-health-coronavirus-qantas/qantas-to-cease-international-flying-tells-majority-of-workforce-to-take-leave-idUSKBN21602W|url-status=live}}{{cite press release|url=https://www.qantas.com/au/en/travel-info/travel-updates/coronavirus/qantas-international-network-changes.html|title=Qantas International network changes|publisher=Qantas|quote=All Qantas and Jetstar international flights from Australia will be suspended from the end of March until at least 31 May 2020. Some additional services may be considered to assist with repatriation. More than 150 aircraft will be grounded during this time, including all of Qantas' A380s, 747s and B787s.|access-date=19 March 2020|archive-date=15 June 2020|archive-url=https://web.archive.org/web/20200615123508/https://www.qantas.com/au/en/travel-info/travel-updates/coronavirus/qantas-international-network-changes.html|url-status=live}} To survive the pandemic, Qantas axed 6,000 jobs and announced a plan to raise A$1.9 billion in new capital.{{Cite news|date=25 June 2020|title=Coronavirus: Qantas to axe 6,000 jobs due to pandemic|work=BBC News|url=https://www.bbc.com/news/world-australia-53173929|access-date=26 June 2020|archive-date=25 June 2020|archive-url=https://web.archive.org/web/20200625193441/https://www.bbc.com/news/world-australia-53173929|url-status=live}}{{Cite web|date=25 June 2020|title=Australia's Qantas airline to cut 6,000 jobs as virus hits|url=https://www.foxbusiness.com/markets/australias-qantas-airline-to-cut-6000-jobs-as-virus-hits|access-date=24 July 2020|website=Associated Press|language=en-US|archive-date=24 July 2020|archive-url=https://web.archive.org/web/20200724213322/https://www.foxbusiness.com/markets/australias-qantas-airline-to-cut-6000-jobs-as-virus-hits|url-status=live}} Qantas offloaded its 30% stake in Jetstar Pacific to Vietnam Airlines, retiring the Jetstar brand in Vietnam.{{Cite web|date=16 June 2020|title=Qantas to sell stake in Jetstar Pacific|url=https://australianaviation.com.au/2020/06/qantas-to-sell-stake-in-jetstar-pacific/|access-date=26 June 2020|website=Australian Aviation|language=en-AU|archive-date=21 June 2020|archive-url=https://web.archive.org/web/20200621173948/https://australianaviation.com.au/2020/06/qantas-to-sell-stake-in-jetstar-pacific/|url-status=live}}

In July 2020, Qantas retired its last Boeing 747-438ER, after almost 49 years of continuous operation of the type—the first 747-238B was introduced in August 1971. All twelve Airbus A380s were placed in storage, ten at Mojave Air & Space Port and two at Los Angeles International Airport, for a minimum of three years.{{cite news|title=Qantas bids farewell to last 747 jumbo jet|first=Gus|last=McCubbing|publisher=7News|date=21 July 2020|url=https://7news.com.au/business/qantas-set-to-farewell-last-747-jumbo-jet-c-1183856|archive-url=https://web.archive.org/web/20200722070649/https://7news.com.au/business/qantas-set-to-farewell-last-747-jumbo-jet-c-1183856|archive-date=22 July 2020|access-date=23 July 2020|url-status=dead}}{{cite web|url=https://www.executivetraveller.com/qantas-airbus-a380-hibernation|title=How Qantas will hibernate its Airbus A380 for the next three years Executive Traveller 7 July 2020|date=7 July 2020|access-date=23 July 2020|archive-date=23 July 2020|archive-url=https://web.archive.org/web/20200723052245/https://www.executivetraveller.com/qantas-airbus-a380-hibernation|url-status=live}} The pilots of the last Boeing 747 flight to Mojave Desert via Los Angeles traced the shape of the iconic Qantas logo in the flight path before the jet continued on its journey.{{Cite web|date=22 July 2020|title=Qantas' last Boeing 747 leaves fitting 'farewell message' on flight path radar|url=https://7news.com.au/travel/qantas-final-boeing-747-flight-leaves-behind-fitting-flight-radar-farewell-message-c-1185333|access-date=24 July 2020|website=7NEWS.com.au|language=en|archive-date=24 July 2020|archive-url=https://web.archive.org/web/20200724183535/https://7news.com.au/travel/qantas-final-boeing-747-flight-leaves-behind-fitting-flight-radar-farewell-message-c-1185333|url-status=live}}

In November 2020, Qantas issued a public statement expressing their intention to require passengers traveling overseas to provide proof of COVID-19 inoculation. As per the statement made by Alan Joyce, the airline's CEO, the presence of a COVID-19 vaccine would be considered indispensable for the purpose of travel. Joyce expressed their intention to potentially modify the terms and conditions, to specify that anyone traveling internationally must have a vaccination before embarking.{{cite news|url=https://www.ft.com/content/8a59043d-df0d-45c1-b870-2780f06c5d1e|title=Qantas to demand proof of Covid vaccination from international passengers|work=Financial Times|author=Phillip Georgiadis|date=23 November 2020|access-date=23 November 2020|archive-date=23 November 2020|archive-url=https://web.archive.org/web/20201123131342/https://www.ft.com/content/8a59043d-df0d-45c1-b870-2780f06c5d1e|url-status=live}} Qantas also announced a cut of 2,000 jobs to limit its financial losses.{{Cite news|date=30 November 2020|title=Coronavirus: Qantas adds to job cuts by outsourcing 2,000 roles|language=en-GB|work=BBC News|url=https://www.bbc.com/news/business-55126705|access-date=30 November 2020|archive-date=30 November 2020|archive-url=https://web.archive.org/web/20201130141842/https://www.bbc.com/news/business-55126705|url-status=live}}

In August 2021, Qantas required all of its 22,000 employees to be fully vaccinated against the virus.{{cite news|last1=Khadem|first1=Nassim|title=Qantas makes COVID-19 vaccinations mandatory for all of its workers|url=https://www.abc.net.au/news/2021-08-18/qantas-mandatory-vaccinations-covid19-workers-pandemic/100386206|date=17 August 2021|access-date=18 October 2021|archive-date=18 October 2021|archive-url=https://web.archive.org/web/20211018045345/https://www.abc.net.au/news/2021-08-18/qantas-mandatory-vaccinations-covid19-workers-pandemic/100386206|url-status=live}}

In May 2022, Qantas ordered twelve A350-1000 aircraft from Airbus, to be used in non-stop flights from Sydney to London in late 2025.{{Cite news|last1=Manekar|first1=Sameer|last2=Freed|first2=Jamie|date=2 May 2022|title=Qantas orders Airbus jets for world's longest non-stop flight|publisher=Reuters|url=https://www.reuters.com/business/aerospace-defense/australias-qantas-buy-12-airbus-jets-long-haul-flights-2022-05-01/|access-date=2 May 2022}}{{Cite web|date=2 May 2022|title=Qantas announces plans for non-stop flights from Sydney to New York and London|url=https://www.theguardian.com/business/2022/may/02/qantas-non-stop-flights-australia-to-new-york-london-from-sydney-melbourne-airbus-a350-1000|access-date=3 May 2022|website=the Guardian|language=en}}{{Cite news|date=1 May 2022|title=Qantas Revives Plan for World's Longest Direct Flights|publisher=Bloomberg.com|url=https://www.bloomberg.com/news/articles/2022-05-01/qantas-revives-plan-for-world-s-longest-direct-flights|access-date=3 May 2022}} In the same month, Qantas agreed terms to purchase Alliance Airlines. In April 2023, the Australian Competition & Consumer Commission (ACCC) opposed the takeover.[https://web.archive.org/web/20230420034012/https://www.asx.com.au/asxpdf/20230420/pdf/45ntz2c1srvzvm.pdf ACCC opposes Qantas' acquisition of Alliance] Australian Competition & Consumer Commission 20 April 2023[https://web.archive.org/web/20230420033852/https://www.smh.com.au/business/companies/competition-watchdog-rejects-qantas-acquisition-of-alliance-20230420-p5d1wq.html Competition watchdog rejects Qantas' acquisition of Alliance] Sydney Morning Herald 20 April 2023

By April 2024 Qantas had returned ten of its original twelve A380s to service, with all serviceable aircraft having undergone major refurbishment work to enhance the onboard soft furnishings.{{Cite news|date=15 June 2024|title=REIMAGINED QANTAS A380 SUPERJUMBO IMPRESSES|publisher=airineratings.com|url=https://www.airlineratings.com/news/reimagined-qantas-a380-superjumbo-impresses/|access-date=17 June 2024}}

In August 2022, Qantas Airways announced plans to compete in June 2023 with Air New Zealand on the non-stop Auckland–New York route. Qantas flights would originate in Sydney, before flying in 2025 on a non-stop Sydney–New York route, as part of Project Sunrise. Qantas aims to eliminate the "tyranny of distance" by developing non-stop flight routes connecting Australian cities to New York City, and to London.{{cite web|url=https://www.businesstraveller.com/business-travel/2022/08/25/qantas-to-launch-nonstop-auckland-jfk-service/|title=Qantas to launch nonstop Auckland-JFK service|author=Mark Caswell|publisher=Business Traveller|date=25 August 2022|access-date=1 September 2022}} In February 2023, Qantas announced soaring profits of A$1.7bn for the second half of 2022, after experiencing losses due to COVID.{{cite news|url=https://www.bbc.com/news/world-australia-64740570|title=Qantas: Australian airline's profits soar back after record Covid losses|date=23 February 2023|publisher=BBC News|access-date=23 February 2023}} In a development described by ABC News as a "mammoth protest vote", on 3 November 2023 nearly 83% of Qantas shareholders voted against the airline's remuneration report.{{Cite news|date=2 November 2023|title=Live: Qantas board on notice after 83pc protest vote by shareholders over executive pay|publisher=ABC News|url=https://www.abc.net.au/news/2023-11-03/asx-markets-business-news-live-updates-wall-street-031123/103059440|access-date=3 November 2023}}

File:Qantas Boeing 747SP (VH-EAB) at Adelaide Airport.jpg, 1986]]

{{Main|List of Qantas destinations}}

Qantas operates regular services from Australia to destinations in Africa, Asia, Europe, North America and South America. Its domestic network serves all Australian states, along with the Australian Capital Territory, Northern Territory and the external territory of Norfolk Island. In addition, Qantas also operates 'flightseeing' charters to Antarctica from Sydney, Melbourne, Brisbane and Perth, and formerly from Adelaide, Canberra, and Hobart,{{cite web|title=Antarctica Flights - Free Brochure|url=https://www.antarcticaflights.com.au/brochures|archive-url=https://web.archive.org/web/20220927045357/https://www.antarcticaflights.com.au/brochures |access-date=12 February 2025|archive-date=27 September 2022 }} in partnership with Melbourne-based company Antarctica Flights. It first flew these Antarctic flightseeing trips in 1977.{{cite web|title=Tourism in Antarctica – Some Background|url=http://www.erebus.co.nz/Portals/4/Documents/articles/Timeline%20-%20Tourism%20in%20Antarctica.pdf|archive-url=https://web.archive.org/web/20130208115156/http://www.erebus.co.nz/Portals/4/Documents/articles/Timeline%20-%20Tourism%20in%20Antarctica.pdf|url-status=live|archive-date=8 February 2013}} They were suspended for a number of years due to the crash of Air New Zealand Flight 901 on Mount Erebus in 1979. Qantas restarted the flights in 1994.{{cite news|title=Other News – 09/11/2009|publisher=Air Transport World|date=14 September 2009|url=http://atwonline.com/news/other-news-09112009-0309|quote=It has partnered with Antarctica Sightseeing Flights of Melbourne since 1994 using 747-400s.|url-status=dead|archive-url=https://web.archive.org/web/20120523034250/http://atwonline.com/news/other-news-09112009-0309|archive-date=23 May 2012|access-date=22 August 2011}} Although these flights do not touch down, they require specific polar operations and crew training due to factors like sector whiteout, which contributed to the 1979 Air New Zealand disaster.

As of 2024, Qantas operates the following fifth-freedom services between the following cities:

• Singapore and London–Heathrow (part of flights QF1 and QF2 from/to Sydney)
• Auckland and New York–JFK (part of flights QF3 and QF4 from/to Sydney)

Qantas uses Perth as a transit point for its European services between Sydney and Paris (QF33 and QF34), as well as for a seasonal service between Sydney and Rome (QF5 and QF6). These flights depart and arrive at the international terminal at Sydney Airport despite the Sydney-Perth segment of these flights being domestic.{{Cite web|title=Travel Documents {{!}} Qantas|url=https://www.qantas.com/au/en/travel-info/travel-advice/travel-documents.html}} As Qantas is an Australian airline, it is permitted to carry, and sells tickets for domestic passengers intending to fly solely between Sydney and Perth. Qantas issues domestic passengers on these flights with an orange 'D' sticker that allows them to bypass customs and immigration, and passports are not necessary for these passengers.

{{As of|2024|10}}, Qantas had codeshare agreements with the following airlines:{{cite web|url=http://centreforaviation.com/profiles/airlines/qantas-airways-qf|title=Profile on Qantas Airways|website=CAPA|publisher=Centre for Aviation|archive-url=https://web.archive.org/web/20161029190109/http://centreforaviation.com/profiles/airlines/qantas-airways-qf|archive-date=29 October 2016|url-status=dead}}

{{div col|colwidth=17em}}

• Air France{{cite press release|title=QANTAS AND AIR FRANCE RENEW PARTNERSHIP TO OFFER CUSTOMERS MORE TRAVEL OPTIONS BETWEEN AUSTRALIA AND FRANCE|url=https://www.qantasnewsroom.com.au/media-releases/qantas-and-air-france-renew-partnership-to-offer-customers-more-travel-options-between-australia-and-france/|access-date=24 May 2018|url-status=live|archive-url=https://web.archive.org/web/20180524222253/https://www.qantasnewsroom.com.au/media-releases/qantas-and-air-france-renew-partnership-to-offer-customers-more-travel-options-between-australia-and-france/|archive-date=24 May 2018|website=Qantas News Room}}https://www.aeroroutes.com/eng/241021-afqfcodeshare
• Air New Zealand{{cite news|last1=Schofield|first1=Adrian|date=1 June 2018|title=Air New Zealand & Qantas to codeshare|url=http://atwonline.com/iata-agm-2018/air-new-zealand-qantas-codeshare|archive-url=https://web.archive.org/web/20180617154516/http://atwonline.com/iata-agm-2018/air-new-zealand-qantas-codeshare|archive-date=17 June 2018|publisher=Air Transport World}}
• Air Tahiti Nui
• Aircalin
• Airlink{{Cite web|title=Airlink {{!}} Qantas|url=https://www.qantas.com/au/en/qantas-experience/network-and-partner-airlines/airlink.html}}
• Airnorth
• Alaska Airlines
• American Airlines - joint venture partner{{Cite web|date=6 November 2019|title=American and Qantas implement joint venture|url=https://www.flightglobal.com/news/articles/american-and-qantas-implement-joint-venture-462017/|url-status=live|archive-url=https://web.archive.org/web/20191106164846/https://www.flightglobal.com/news/articles/american-and-qantas-implement-joint-venture-462017/|archive-date=6 November 2019|access-date=11 November 2019|publisher=FlightGlobal}}
• Bangkok Airways
• British Airways
• Cathay Pacific{{cite press release|title=Cathay Pacific And Qantas To Bring Australia And Asia Closer Together|date=21 September 2018|url=https://www.qantasnewsroom.com.au/media-releases/cathay-pacific-and-qantas-codeshare-to-bring-australia-and-asia-closer/|access-date=16 October 2018|url-status=live|archive-url=https://web.archive.org/web/20181016165044/https://www.qantasnewsroom.com.au/media-releases/cathay-pacific-and-qantas-codeshare-to-bring-australia-and-asia-closer/|archive-date=16 October 2018|work=Qantas News Room}}
• China Airlines {{cite web|url=https://www.aeroroutes.com/eng/250414-ciqfcodeshare|title=China Airlines expands Qantas Codeshare in April 2025}}
• China Eastern Airlines
• China Southern Airlines
• El Al{{cite news|last1=Liu|first1=Jim|date=7 September 2017|title=El Al / Qantas codeshare partnership begins in Sep 2017|url=http://www.routesonline.com/news/38/airlineroute/274670/el-al-qantas-codeshare-partnership-begins-in-sep-2017/|url-status=live|archive-url=https://web.archive.org/web/20170907123802/http://www.routesonline.com/news/38/airlineroute/274670/el-al-qantas-codeshare-partnership-begins-in-sep-2017/|archive-date=7 September 2017|access-date=7 September 2017|work=Routesonline}}{{cite news|last1=Liu|first1=Jim|date=19 September 2024|title=Qantas Adds El Al Tokyo – Tel Aviv Codeshare in NW24|url=https://www.aeroroutes.com/eng/240919-qflycodeshare|access-date=20 September 2024|work=AeroRoutes|language=en-CA}}
• Emirates - joint venture partner{{Cite web|date=27 October 2016|title=Emirates-Qantas JV expands as partnerships become more intricate, while some airlines go it alone|url=https://centreforaviation.com/analysis/reports/emirates-qantas-jv-expands-as-partnerships-become-more-intricate-while-some-airlines-go-it-alone-308990|url-status=live|archive-url=https://web.archive.org/web/20191111014031/https://centreforaviation.com/analysis/reports/emirates-qantas-jv-expands-as-partnerships-become-more-intricate-while-some-airlines-go-it-alone-308990|archive-date=11 November 2019|access-date=11 November 2019|publisher=CAPA}}
• Fiji Airways
• Finnair
• IndiGo{{Cite web|date=19 January 2023|title=Qantas grows codeshare network with new destinations across India|url=https://www.qantas.com/agencyconnect/au/en/agency-news/agency-news-january-23/qf-grows-codeshare-network-with-new-destinations-across-india.html}}
• Japan Airlines
• Jetstar
• Jetstar Asia
• Jetstar Japan
• KLM{{cite news|date=1 November 2018|title=KLM / QANTAS begins codeshare service from Nov 2018|url=https://www.routesonline.com/news/38/airlineroute/281306/klm-qantas-begins-codeshare-service-from-nov-2018/|url-status=live|archive-url=https://web.archive.org/web/20181108144453/https://www.routesonline.com/news/38/airlineroute/281306/klm-qantas-begins-codeshare-service-from-nov-2018/|archive-date=8 November 2018|access-date=1 November 2018|publisher=Routesonline}}
• LATAM Chile
• Oman Air{{cite web|url=https://www.qantasnewsroom.com.au/media-releases/frequent-flyers-unlock-more-international-reward-seats-in-new-partnership-with-oman-air/|title=Qantas launches a partnership with Oman Air|publisher=qantasnewsroom|access-date=24 October 2024}}
• Skytrans (begins 26 February 2026){{Cite web |title=LORD HOWE ISLAND FLIGHTS {{!}} QANTAS NEWS ROOM |url=https://www.qantasnewsroom.com.au/media-releases/lord-howe-island-flights/}}
• SriLankan Airlines
• WestJet

{{div end}}

{{Main|Qantas fleet}}

{{As of|2024|November}}, the Qantas Group and its subsidiaries operate 308 aircraft, including 85 aircraft by Jetstar Airways; 90 by the various QantasLink-branded airlines and eight by Express Freighters Australia (on behalf of Qantas Freight).{{cite web|title=Aircraft register search: Registered Operator Qantas Airways|url=https://www.casa.gov.au/aircraft-register?f%5B0%5D=field_ar_reg_op_name%3A32911|url-status=live|archive-url=https://web.archive.org/web/20180704063554/https://www.casa.gov.au/aircraft-register?f%5B0%5D=field_ar_reg_op_name%3A32911|archive-date=4 July 2018|access-date=10 February 2019|website=casa.gov.au|publisher=Civil Aviation Safety Authority}}[https://www.casa.gov.au/aircraft-register Australian civil aircraft register search] {{Webarchive|url=https://web.archive.org/web/20170828230042/https://www.casa.gov.au/aircraft-register|date=28 August 2017}}, using "Jetstar", "Eastern Australia Airlines", "Express Freighters", "Sunstate Airlines" and "Network Aviation" in turn as the "Registered Operator" search parameter. Searches conducted 15 November 2018[http://www.qantas.com.au/travel/airlines/subsidiaries/global/en#jump2 "About Qantas – Qantas Freight"] {{Webarchive|url=https://web.archive.org/web/20091125013533/http://www.qantas.com.au/travel/airlines/subsidiaries/global/en#jump2|date=25 November 2009}} Retrieved 13 November 2009.

The group also has over 150 narrow-body and 36 wide-body aircraft firm orders {{as of|2024|August|lc=y}}, across the Airbus A220, Airbus A320neo, Airbus A321neo, Airbus A350 and Boeing 787 families to replace the existing fleet over the following decade, with these aircraft being distributed amongst Qantas, QantasLink and Jetstar.https://www.qantasnewsroom.com.au/wp-content/uploads/2024/08/Fact-Sheet-Qantas-Group-Fleet-Renewal.pdf

File:Qantas First Class Suite.jpg]]

First class is available exclusively on the Airbus A380.{{cite web|title=First Class|url=http://www.airreview.com/Qantas/Fleet.htm#First|url-status=live|archive-url=https://web.archive.org/web/20120701135823/http://www.airreview.com/Qantas/Fleet.htm#First|archive-date=1 July 2012|access-date=17 July 2012|publisher=Airreview}}{{cite web|title=Qantas Retires Oldest Boeing 747|url=https://www.australianfrequentflyer.com.au/qantas-retires-oldest-747/|url-status=live|archive-url=https://web.archive.org/web/20200728103513/https://www.australianfrequentflyer.com.au/qantas-retires-oldest-747/|archive-date=28 July 2020|access-date=5 July 2019|publisher=The Australian Frequent Flyer}}

It offers 14 individual suites in a 1-1-1 layout.{{cite web|title=Qantas A380. Enjoy the journey|url=http://www.qantas.com.au/travel/airlines/a380/global/en|url-status=live|archive-url=https://web.archive.org/web/20110701215341/http://www.qantas.com.au/travel/airlines/a380/global/en|archive-date=1 July 2011|access-date=8 July 2011|publisher=Qantas.com.au}} The seats face forward for takeoff, but can rotate to the side for sleeping and dining with 83.5in seat pitch (extending to a 212 cm fully flat bed) and a width of {{convert|29|in|cm|order=flip|abbr=on}}. Each suite contains a {{convert|43|cm|in|abbr=on}} widescreen monitor. In addition to AC power outlets, USB ports are also offered. Passengers are also able to utilise the lounge on the upper deck. Complimentary access to both the first class and business class lounges (or affiliated lounges) is offered as well.

Updated versions of this seat were fitted to the airline's refurbished Airbus A380 aircraft from late 2019. The seat features refreshed cushioning and larger entertainment screens compared to the older version.{{Cite web|last=Flynn|first=David|title=Qantas' first class facelift for the Airbus A380|url=https://www.executivetraveller.com/qantas-first-class-facelift-for-the-airbus-a380|url-status=live|archive-url=https://web.archive.org/web/20200429232213/https://www.executivetraveller.com/qantas-first-class-facelift-for-the-airbus-a380|archive-date=29 April 2020|access-date=22 February 2020|website=Executive Traveller|language=en}}

File:QantasA330businessclass.JPG, Airbus A330 and selected Airbus A380 aircraft]]

Business Suites are available on all Boeing 787, Airbus A330, and selected Airbus A380 aircraft.

These seats are lie-flat and are in a 1-2-1 configuration.{{cite news|title=Lie-Flat Seats for Qantas A330 Business Class|url=http://www.domesticflightaustralia.com/news/lie-flat-seats-for-qantas-a330-business-class-20130228.php|url-status=live|archive-url=https://web.archive.org/web/20140512222515/http://www.domesticflightaustralia.com/news/lie-flat-seats-for-qantas-a330-business-class-20130228.php|archive-date=12 May 2014|access-date=4 March 2013|work=Domestic Flight Australia.com}} The Business Suite was introduced on the A330 in October 2014, and includes a Panasonic touchscreen eX3 system. By the end of 2016, the business class seats of Qantas' entire Airbus A330 fleet were refitted. Airbus A330 Business Suites are available on Asian routes, transcontinental routes across Australia and selected routes to New Zealand.{{Cite web|last=Drum|first=Bruce|date=21 October 2014|title=QANTAS Airways unveils its new Airbus A330 Business Suite|url=https://worldairlinenews.com/2014/10/21/qantas-airways-unveils-its-new-airbus-a330-business-suite/|access-date=11 December 2023|website=World Airline News|language=en-US}}

Updated versions of this seat were fitted to the airline's new Boeing 787 fleet from late 2017.{{cite web|last1=Flynn|first1=David|title=Review: Qantas Boeing 787–9 Dreamliner business class seat|url=https://www.ausbt.com.au/review-qantas-boeing-787-9-dreamliner-business-class|url-status=live|archive-url=https://web.archive.org/web/20180829175507/https://www.ausbt.com.au/review-qantas-boeing-787-9-dreamliner-business-class|archive-date=29 August 2018|access-date=29 August 2018|website=Australian Business Traveller}}

File:Qantas Boeing 787 Dreamliner Premium Economy seat.jpg]]

Premium economy class is offered on all Airbus A380 and Boeing 787–9 aircraft.

On the Airbus A380, the seat pitch ranges from {{convert|38|to|42|in|cm|order=flip|abbr=on}}, with a width of {{convert|19+1/2|in|cm|order=flip|abbr=on}}. On the Boeing 787, it is configured in a 2-3-2 seating arrangement, whereas it is in a 2-3-2 seating arrangement at the rear of the upper deck on the A380. The total number of seats depends on the aircraft type, as A380s have 35–60 seats, (depending on the configuration){{cite web|title=Premium Economy Class|url=http://www.airreview.com/Qantas/Fleet.htm#Premium|url-status=live|archive-url=https://web.archive.org/web/20120701135823/http://www.airreview.com/Qantas/Fleet.htm#Premium|archive-date=1 July 2012|access-date=17 July 2012|publisher=Airreview}} and 787s have 28 seats.

In 2019, Qantas began retrofitting its Airbus A380 aircraft with new Premium Economy seats, as offered on Boeing 787 aircraft. The new cabin will gain 25 premium economy seats compared to the previous configuration.{{cite web|last1=Flynn|first1=David|title=Qantas Airbus A380 upgrades: first refurb'd bird to fly in September|url=https://www.ausbt.com.au/qantas-a380-refurbishment|url-status=live|archive-url=https://web.archive.org/web/20190711122300/https://www.ausbt.com.au/qantas-a380-refurbishment|archive-date=11 July 2019|access-date=11 July 2019|website=Australian Business Traveller}}

File:Qantas Economy Cabin seats.jpg]]

International Economy class is available on all Qantas mainline passenger aircraft.

Seat pitch is usually {{convert|31|in|cm|order=flip|abbr=on}} and seat width ranges from {{convert|17|to|17+1/2|in|cm|order=flip|abbr=on}}. Layouts are 3–3 on the 737, 2-4-2 on the A330, and 3-3-3 on the B787-9. On the A380, the layout is 3-4-3 and there are four self-service snack bars located in between cabins.{{cite web|title=A380 Seat Map|url=http://www.airreview.com/Seatmap/Qantas/A380/index.htm|url-status=live|archive-url=https://web.archive.org/web/20120114164545/http://www.airreview.com/Seatmap/Qantas/A380/index.htm|archive-date=14 January 2012|access-date=17 January 2012|publisher=Airreview}}{{Cite web|title=Qantas Reviews - Fleet|url=http://www.airreview.com/Qantas/Fleet.htm|access-date=28 January 2024|website=www.airreview.com|language=en}}

In 2019, Qantas began retrofitting its Airbus A380 aircraft with new Economy seats containing new seat cushions and improved inflight entertainment, as offered on Airbus A330 and Boeing 787 aircraft. The new aircraft will have fewer economy seats compared to the previous configuration due to an increase in the number of premium seats.

File:QantasQIFEscreenB787.jpg (IFE) system in Premium Economy]]

All Qantas mainline aircraft contain some form of video and audio entertainment. Qantas has several types of in-flight entertainment (IFE) systems installed on its aircraft.

The "Total Entertainment System" by Rockwell Collins was available on selected domestic and international aircraft between 2000 and 2019.{{cite web|date=31 July 2017|title=Oldest Qantas 747 retires to the desert – Australian Aviation|url=http://australianaviation.com.au/2017/07/oldest-qantas-747-retires-to-the-desert/|url-status=live|archive-url=https://web.archive.org/web/20180219210649/http://australianaviation.com.au/2017/07/oldest-qantas-747-retires-to-the-desert/|archive-date=19 February 2018|access-date=19 February 2018}}{{Cite web|title=Qantas to go AVOD|url=https://www.flyertalk.com/forum/qantas-frequent-flyer/348814-qantas-go-avod.html|access-date=28 January 2024|website=FlyerTalk Forums|language=en}} This AVOD system included personal LCD screens in all classes, located in the seat back for economy and business class, and in the armrest for premium economy and first class.

The Mainscreen System is available on selected Boeing 737–800 aircraft.{{cite web|title=Qantas B737-800 IFE details|url=http://www.theqantassource.com/b738.html|url-status=dead|archive-url=https://web.archive.org/web/20110717023013/http://www.theqantassource.com/b738.html|archive-date=17 July 2011|access-date=8 July 2011|publisher=Theqantassource.com}} This entertainment system, introduced gradually between 2002 and 2011, has overhead video screens as the main form of entertainment. Movies are shown on the screens on longer flights and TV programmes on shorter flights. A news telecast will usually be shown at the start of each flight. Audio options are less varied than on Q, iQ or the Total Entertainment System.

The "iQ" inflight entertainment system by Panasonic Avionics Corporation is available on selected Airbus A380 and Boeing 737–800 aircraft.{{cite web|title=Jet Connect Boeing 737–800 Fleet Information|url=http://theqantassource.com/zk738.html|url-status=dead|archive-url=https://archive.today/20110206034422/http://www.theqantassource.com/zk738.html|archive-date=6 February 2011|access-date=8 July 2011|publisher=The QANTAS Source}}{{cite web|title=New Airbus 330-200|url=http://www.qantas.com.au/travel/airlines/a330-200/global/en|url-status=live|archive-url=https://web.archive.org/web/20111022002349/http://www.qantas.com.au/travel/airlines/a330-200/global/en|archive-date=22 October 2011|access-date=8 July 2011|publisher=Qantas.com.au}}{{cite web|date=23 November 2010|title=Airbus A330-200 Fleet Information|url=http://theqantassource.com/a332.html|url-status=dead|archive-url=https://web.archive.org/web/20110717024252/http://theqantassource.com/a332.html|archive-date=17 July 2011|access-date=8 July 2011|publisher=The QANTAS Source}} This AVOD experience, introduced in 2008, is based on the Panasonic Avionics system and features expanded entertainment options, touch screens and new communications-related features such as Wi-Fi and mobile phone functionality, as well as increased support for electronics (such as USB and iPod connectivity).{{cite web|date=17 January 2012|title=Qantas in Flight Entertainment|url=http://www.airreview.com/Qantas/IFE.htm|url-status=live|archive-url=https://web.archive.org/web/20111027192406/http://airreview.com/Qantas/IFE.htm|archive-date=27 October 2011|access-date=17 January 2012|publisher=Airreview}}

The "Q" inflight entertainment system by Panasonic Avionics Corporation is available on all Airbus A330-300, A330-200, Boeing 787 and selected Airbus A380 aircraft. This audio video on demand (AVOD) experience, introduced in 2014 and updated in 2018 on selected aircraft, is based on the Panasonic eX3 system and features extensive entertainment options; enhanced touch screens; and communications-related features such as Wi-Fi and mobile phone functionality; as well as increased support for electronics (such as USB and iPod connectivity). The "my flight" feature offers access to maps, playlists, and a service timeline showing when drinks and meals will be served and the best time for resting on long-haul flights.{{cite web|author=Freed, Jamie|date=6 November 2014|title=Qantas in-flight entertainment: New system for Airbus A330s|url=https://www.traveller.com.au/qantas-inflight-entertainment-new-system-for-airbus-a330s-11hqut|url-status=live|archive-url=https://web.archive.org/web/20191001072231/https://www.traveller.com.au/qantas-inflight-entertainment-new-system-for-airbus-a330s-11hqut|archive-date=1 October 2019|access-date=1 October 2019|publisher=Traveller}}

In 2024, Qantas selected Panasonic's OLED 4K 'Astrova' seatback screen to be equipped on its Airbus A350 fleet to be delivered from 2026.{{Cite web|date=5 April 2024|title=Qantas selects Panasonic's Astrova for ultra-long-haul flights|url=https://www.pax-intl.com/ife-connectivity/inflight-entertainment/2024/04/05/qantas-selects-panasonic%E2%80%99s-astrova-for-ultra-long-haul-flights/|access-date=7 October 2024|website=PAX International|language=en}} The entertainment system will feature "high-fidelity multi-channel spatial audio technology" and Bluetooth connectivity allowing for passengers to connect their personal wireless earbuds or headphones. The Astrova IFE system will also deliver 100 W of mobile device and laptop fast-charging via USB-C, available through all phases of flight.

Q Streaming is an in-flight entertainment system in which entertainment is streamed to iPads or personal devices available in all classes on selected aircraft. A selection of movies, TV, music, and a kids' choice are available.

In 2007, Qantas conducted a trial for use of mobile telephones with AeroMobile, during domestic services for three months on a Boeing 767. During the trial, passengers were allowed to send and receive text messages and emails but were not able to make or receive calls.{{cite news|date=18 April 2007|title=Qantas to trial in-flight mobile phone use|url=http://www.abc.net.au/news/2007-04-18/qantas-to-trial-in-flight-mobile-phone-use/2526078|url-status=live|archive-url=https://web.archive.org/web/20150403203448/http://www.abc.net.au/news/2007-04-18/qantas-to-trial-in-flight-mobile-phone-use/2526078|archive-date=3 April 2015|access-date=22 August 2013|publisher=ABC News (Australia)}}

In July 2015, Qantas signed a deal with American cable network HBO to provide over 120 hours of television programming in-flight from the network on its aircraft, as well as original lifestyle and entertainment programming from both Foxtel and the National Geographic Channel. In August 2022, it was announced that the airline had partnered with Network 10 owner Paramount to launch the Paramount+ service on its in-flight entertainment systems.{{Cite web|last=Knox|first=David|date=18 August 2022|title=Qantas adds Paramount+|url=https://tvtonight.com.au/2022/08/qantas-adds-paramount.html|access-date=18 August 2022|website=TV Tonight|language=en}}

In 2017, Qantas began offering complimentary Wi-Fi on its domestic aircraft. The services utilises NBN Co Sky Muster satellites to deliver higher speeds than generally offered by onboard Wi-Fi.{{Cite press release|title=Qantas switches on fast, free inflight wifi|date=7 April 2017|url=https://www.qantasnewsroom.com.au/media-releases/qantas-switches-on-fast-free-inflight-wifi/|access-date=21 December 2018|url-status=live|archive-url=https://web.archive.org/web/20181221231910/https://www.qantasnewsroom.com.au/media-releases/qantas-switches-on-fast-free-inflight-wifi/|archive-date=21 December 2018|website=Qantas Newsroom}} Previously, in July 2007, Qantas announced that Wi-Fi would be available on its long haul A380s and 747-400s{{cite news|last=Warne|first=Dan|date=24 July 2007|title=Inflight internet lives again: Qantas introduces wireless broadband, laptop power in all classes|url=http://apcmag.com/inflight_internet_lives_again_qantas_introduces_wireless_broadband_laptop_power_in_all_classes.htm|url-status=live|archive-url=https://web.archive.org/web/20110807151123/http://apcmag.com/inflight_internet_lives_again_qantas_introduces_wireless_broadband_laptop_power_in_all_classes.htm|archive-date=7 August 2011|access-date=24 July 2007|publisher=APCMag.com}} although that system ultimately did not proceed following trials.{{Cite web|last=Platt|first=Craig|date=4 December 2012|title=Qantas scraps inflight wi-fi plans|url=http://www.traveller.com.au/qantas-scraps-inflight-wifi-plans-2as2i|url-status=live|archive-url=https://web.archive.org/web/20181221183907/http://www.traveller.com.au/qantas-scraps-inflight-wifi-plans-2as2i|archive-date=21 December 2018|access-date=21 December 2018|website=traveller.com.au}}

In 2023, Qantas began offering complimentary Wi-Fi on select international flights.{{Cite web|last=Graham|first=Matt|date=30 May 2023|title=Qantas Launches Free Wifi on Select International Flights|url=https://www.australianfrequentflyer.com.au/qantas-wifi-select-international-flights/|access-date=7 October 2024|website=Australian Frequent Flyer|language=en-US}} Qantas aims to have complimentary Wi-Fi on all of its international aircraft by 2026.{{Cite web|date=22 February 2024|title=Qantas extends free wifi across international fleet|url=https://www.businesstravelnewseurope.com/Air-Travel/Qantas-expands-free-wifi-across-international-fleet|access-date=7 October 2024|website=www.businesstravelnewseurope.com|language=en}} The Wi-Fi will be available to all customers free of charge, regardless of class, ticket or frequent flyer tier, as is the case with the airline's domestic Wi-Fi.

Until 2014, the Australian Nine Network provided a news bulletin for Qantas entitled Nine's Qantas Inflight News, which was the same broadcast as Nine's Early Morning News, however Nine lost the contract to Sky News Australia in 2014.{{cite web|last=Knox|first=David|date=24 July 2014|title=Nine News grounded by Qantas|url=http://www.tvtonight.com.au/2014/07/nine-news-grounded-by-qantas.html|url-status=live|archive-url=https://web.archive.org/web/20150113051613/http://www.tvtonight.com.au/2014/07/nine-news-grounded-by-qantas.html|archive-date=13 January 2015|access-date=3 March 2015|website=TV Tonight}} In 2022, Qantas ended its contract with Sky News and signed an agreement with the Australian Broadcasting Corporation's ABC News to provide inflight digital news services for Qantas passengers.{{Cite news|last=Meade|first=Amanda|date=1 July 2022|title=Qantas ditches Sky News from airport lounges as ABC takes flight on 90th birthday|url=https://www.theguardian.com/media/commentisfree/2022/jul/01/qantas-ditches-sky-news-from-airport-lounges-as-abc-takes-flight-on-90th-birthday|access-date=4 October 2024|work=The Guardian|language=en-GB|issn=0261-3077}}

Qantas: The Australian Way is the airline's in-flight magazine.{{cite web|title=QANTAS The Australian Way|url=http://www.acpmagazines.com.au/qantas_the_australian_way.htm|url-status=dead|archive-url=https://web.archive.org/web/20120909010629/http://www.acpmagazines.com.au/qantas_the_australian_way.htm|archive-date=9 September 2012|access-date=5 September 2012|publisher=ACP Magazines}} In mid-2015, the magazine ended a 14-year publishing deal with Bauer Media, switching its publisher to Medium Rare.{{cite web|title=Qantas moves in-flight mag from Bauer to Medium Rare|url=http://www.adnews.com.au/news/qantas-moves-in-flight-mag-from-bauer-to-medium-rare|url-status=live|archive-url=https://web.archive.org/web/20150305074427/http://www.adnews.com.au/news/qantas-moves-in-flight-mag-from-bauer-to-medium-rare|archive-date=5 March 2015|access-date=3 March 2015|work=AdNews}}

{{Promotional section|date=February 2025}}

{{Main|Qantas Frequent Flyer}}

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The Qantas frequent-flyer program is aimed at rewarding customer loyalty. It is Australia's largest loyalty program, with 16.4 million members as of June 2024.{{Cite web|title=Qantas Annual Report 2024|url=https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2024-Annual-Report.pdf|access-date=11 February 2025|website=Qantas Investor Centre|publisher=Qantas Airways Limited}} The program is long-standing, although the date of the actual inception has been a matter that has generated some commentary. Qantas state the program launched in 1987{{Cite web|title=Qantas Frequent Flyer: Supplementary Information|url=https://www.qantas.com.au/infodetail/about/investors/qffSupplementaryInformation.pdf|url-status=live|archive-url=https://web.archive.org/web/20200317235029/https://www.qantas.com.au/infodetail/about/investors/qffSupplementaryInformation.pdf|archive-date=17 March 2020|access-date=28 September 2018}} although other sources claim what is the current program was launched in the early 1990s, with a Captain's Club program existing before that.{{Cite news|date=10 October 2007|title=Fiction fights fact over the Qantas frequent flyer program|url=https://www.crikey.com.au/2007/10/10/fiction-fights-fact-over-the-qantas-frequent-flyer-program/|url-status=live|archive-url=https://web.archive.org/web/20180928083131/https://www.crikey.com.au/2007/10/10/fiction-fights-fact-over-the-qantas-frequent-flyer-program/|archive-date=28 September 2018|access-date=28 September 2018|work=Crikey}}

Qantas operates international First Lounges in Auckland, Melbourne, Singapore, Sydney and Los Angeles. A London First Lounge is currently under construction and will open in 2025.{{Cite web|date=21 February 2023|title=London is getting an all-new Qantas first class lounge - Executive Traveller|url=https://www.executivetraveller.com/news/qantas-london-first-class-lounge|access-date=7 October 2024|website=www.executivetraveller.com|language=en}} Compared to international Business lounges the First Lounges generally offer superior food and beverage. Access is available to First Class, Qantas Platinum, Platinum One, and Oneworld Emerald frequent flyers travelling on a Qantas, Jetstar or Oneworld flight. Qantas Chairmans Lounge Members are permitted access when travelling on any airline.{{cite web|title=All Qantas airport lounges|url=https://www.qantas.com/au/en/qantas-experience/at-the-airport/airport-lounges/all-qantas-airport-lounges.html|url-status=live|archive-url=https://web.archive.org/web/20191008013801/https://www.qantas.com/au/en/qantas-experience/at-the-airport/airport-lounges/all-qantas-airport-lounges.html|archive-date=8 October 2019|access-date=8 October 2019|publisher=Qantas.com.au}}

Qantas first class lounge Sydney 2.JPG|The Qantas First Lounge at Sydney Airport

Qantas operates international Business Lounges in Auckland, Brisbane, Hong Kong, Honolulu, London, Los Angeles, Melbourne, Perth, Singapore, Sydney and Wellington. Access is available to international Business Class, First Class, Qantas Club Members, Qantas Gold, Platinum, Platinum One, OneWorld Sapphire and Emerald frequent flyers when travelling on a Qantas, Jetstar or Oneworld flight. These International lounges replaced the formerly separate first and business class lounges in these locations. These new lounges provide similar service to what is currently offered by Sofitel in the flagship First lounges in Sydney and Melbourne and a dining experience featuring Neil Perry's Spice Temple inspired dishes and signature cocktails.{{cite web|title=Lounge Locations {{pipe}} Singapore Changi International Airport {{pipe}} International Business|url=http://www.qantas.com.au/travel/airlines/lounge-locations/singapore/qantas-lounge-terminal-1/international-business-lounge/global/en|url-status=live|archive-url=https://web.archive.org/web/20130720125812/http://www.qantas.com.au/travel/airlines/lounge-locations/singapore/qantas-lounge-terminal-1/international-business-lounge/global/en|archive-date=20 July 2013|access-date=3 July 2013|publisher=Qantas.com.au}}

Qantas International Business Class Lounge - Sydney Airport1.JPG|The Qantas International Business Lounge at Sydney Airport

Qantas Singapore Lounge1.JPG|The Qantas International Business Lounge at Singapore Changi Airport

Qantas operates domestic Chairman's Lounges in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. Compared to domestic Qantas club and Business lounges the Chairman's Lounge offers superior food and beverage. Access is only available to Qantas Chairman's Lounge Members which is via invitation-only. Chairman's Lounge Memberships are often given to Australian politicians, celebrities, high-profile members of the media and company executives that hold major corporate travel accounts with Qantas.{{Cite web|last=Chamberlin|first=Chris|title=The Qantas Chairman's Lounge: for VIPs only|url=https://www.pointhacks.com.au/qantas/chairmans-lounge/|access-date=7 August 2023|website=Point Hacks|language=en-AU}}{{Cite web|last=Gebicki|first=Michael|date=30 May 2021|title=Qantas Chairman's Lounge: Inside the invite-only club that rejected Jacqui Lambie|url=https://www.smh.com.au/traveller/inspiration/qantas-chairmans-lounge-inside-the-inviteonly-club-that-rejected-jacqui-lambie-20210530-h1w61m.html|access-date=7 August 2023|website=The Sydney Morning Herald|language=en}}

Entrance to the Qantas Chairman's Lounge at Canberra Airport February 2024.jpg|Entrance to the Qantas Chairman's Lounge at Canberra Airport

Qantas operates domestic Business Lounges in Brisbane, Canberra, Melbourne, Perth and Sydney. A new Adelaide business lounge is currently under construction and will open in mid-2025.{{Cite web|last=Wallace|first=Gracie|date=11 June 2024|title=FIRST LOOK: Qantas unveils its first business lounge at Adelaide Airport in major upgrade|url=https://glamadelaide.com.au/first-look-qantas-unveils-its-first-business-lounge-at-adelaide-airport-in-major-upgrade/|access-date=7 October 2024|website=Glam Adelaide|language=en-AU}} Access is available to domestic Business Class, Qantas Platinum, Platinum One, and Oneworld Emerald frequent flyers travelling on a Qantas, Jetstar or Oneworld flight. Compared to Qantas Club lounges the Business Lounges generally offer superior food and beverage.{{Cite web|title=Qantas Club vs Domestic Business Lounge: what's the difference?|url=https://www.pointhacks.com.au/qantas/qantas-club-vs-domestic-business-lounge/|access-date=7 August 2023|website=Point Hacks|language=en-AU}}

File:Canberra Airport QF Domestic Business Lounge.jpg|The Qantas Domestic Business Lounge at Canberra Airport

Qantas operates 12 domestic Qantas Club lounges across Australia. Access is available to Qantas domestic Business Class travellers, Qantas Club Members, Qantas Gold, Platinum and Platinum One, Oneworld Sapphire and Emerald frequent flyers when travelling on a Qantas, Jetstar or Oneworld flight.

File:Qantas Club Gold Coast Airport, 2022, 03.jpg|The Qantas Club Lounge at Gold Coast Airport

Qantas operates 'regional' lounges in Broome, Coffs Harbour, Devonport, Emerald, Gladstone, Kalgoorlie, Karratha, Launceston, Mackay, Port Hedland, Rockhampton, Tamworth and Townsville.{{Cite web|date=5 April 2024|title=Guide to Qantas lounges: locations, membership & more [2024] - Executive Traveller|url=https://www.executivetraveller.com/complete-guide-qantas-lounges-locations-access|access-date=7 October 2024|website=www.executivetraveller.com|language=en}} Access requirements are identical to those of the Qantas Club.

Qantas Club at Townsville Airport 2016.jpg|The Qantas Regional Lounge at Townsville Airport

Qantas Club Members, Gold Frequent Flyers, and Oneworld Sapphire holders are permitted to enter domestic Qantas Clubs when flying on Qantas or Jetstar flights along with one guest who must be travelling. Platinum and Oneworld Emerald Members are permitted to bring in two guests who must be travelling. Internationally, members using Qantas International Business Class lounges (or the Oneworld equivalent). Guests of the member must be travelling to gain access to international lounges.{{cite web|title=Lounge Access|url=http://www.qantas.com.au/info/flying/qantasClub/loungeAccess#qfclub|url-status=dead|archive-url=https://web.archive.org/web/20070608214724/http://www.qantas.com.au/info/flying/qantasClub/loungeAccess|archive-date=8 June 2007|access-date=22 June 2007|work=Qantas Club|publisher=Qantas}} When flying with American Airlines, members have access to Admirals Club lounges and when flying on British Airways, members have access to British Airways' Terraces and Galleries Lounges.{{cite web|title=Lounge Access|url=http://www.qantas.com.au/info/flying/qantasClub/loungeAccess#jump1|url-status=dead|archive-url=https://web.archive.org/web/20070423013311/http://www.qantas.com.au/info/flying/qantasClub/loungeAccess|archive-date=23 April 2007|access-date=17 May 2007|work=Qantas Club|publisher=Qantas}}{{cite web|title=Benefits|url=http://www.qantas.com.au/info/flying/qantasClub/benefits#jump0|url-status=dead|archive-url=https://web.archive.org/web/20070421141050/http://www.qantas.com.au/info/flying/qantasClub/benefits|archive-date=21 April 2007|access-date=17 May 2007|work=Qantas Club|publisher=Qantas}} Travellers holding Oneworld Sapphire or Emerald status are also allowed in Qantas Club lounges worldwide.

Access to Qantas First lounges is open to passengers travelling on internationally operated Qantas or Oneworld first-class flights, as well as Qantas platinum and Oneworld emerald frequent flyers. Emirates first-class passengers are also eligible for access to the Qantas first lounges in Sydney and Melbourne.

The Qantas Club also offers membership by paid subscription (one, two, or four years){{cite web|title=Membership Types|url=http://www.qantas.com.au/info/flying/qantasClub/membershipTypes|archive-url=https://web.archive.org/web/20070509134622/http://www.qantas.com.au/info/flying/qantasClub/membershipTypes|archive-date=9 May 2007|access-date=23 May 2007|work=Qantas Club|publisher=Qantas}} or by achievement of Gold or Platinum frequent flyer status. Benefits of membership include lounge access, priority check-in, priority luggage handling and increased luggage allowances.

{{Promotional section|date=February 2025}}

File:Noritake for Qantas Tableware by David Caon.jpg for Qantas Tableware by David Caon]]

Beginning in the early 2000s, Qantas began working with industrial designer Marc Newson on cabin interiors, product design and first-class lounges.{{Cite web|last=Kuang|first=Cliff|date=13 March 2009|title=Marc Newson's Qantas A380 Interiors Make Us Want to Fly to Australia|url=https://www.fastcompany.com/1210533/marc-newsons-qantas-a380-interiors-make-us-want-fly-australia|access-date=15 November 2022|website=Fast Company}} This collaboration resulted in the introduction of the Skybed business class seat in 2003 and led to Newson being named as the first Creative Director of Qantas in 2006.{{Cite web|title=Marc Newson {{!}} Biography, Designs, & Facts {{!}} Britannica|url=https://www.britannica.com/biography/Marc-Newson|access-date=15 November 2022|website=www.britannica.com|language=en}} Newson was responsible for the design of the Qantas A380 fleet which first entered service in 2008, as well as the Sydney first class lounge.{{Cite web|title=Industrial designer Marc Newson sits in the Qantas A380 First Suite class, Sydney, 21 September 2008 [picture]|url=https://nla.gov.au/nla.obj-148436546|access-date=15 November 2022|website=Trove|language=en}}{{Cite web|last=Binlot|first=Ann|title=Marc Newson On Designing Airplane Interiors And Airport Lounges For Qantas|url=https://www.forbes.com/sites/abinlot/2015/09/30/marc-newson-on-designing-airplane-interiors-and-airport-lounges-for-qantas/|access-date=15 November 2022|website=Forbes|language=en}}{{Cite web|date=10 March 2009|title=Qantas Sydney First Lounge / Marc Newson|url=https://www.archdaily.com/14063/qantas-sydney-first-lounge|access-date=26 January 2023|website=ArchDaily|language=en-US}}

Newson protégé David Caon, since 2016, has been enlisted by Qantas for product design. Caon has designed the cabins of current Qantas Boeing 787, A380 and A220 aircraft, as well as upcoming Airbus A350 and Airbus A321neo aircraft.{{Cite web |first=John |last=Arlidge |date=21 May 2023 |title=Qantas' Airbus A350 cabins make non-stop to Australia a dream ticket |url=https://www.wallpaper.com/travel/qantas-airbus-a350-cabin-design-david-caon|access-date=7 October 2024|website=wallpaper.com|language=en}}{{Cite web|title=QantasLink A220 Fact Sheet|url=https://www.qantasnewsroom.com.au/wp-content/uploads/2024/02/QantasLink-A220-cabin.pdf}}{{Cite web|title=Qantas A321XLR Fact Sheet|url=https://www.qantasnewsroom.com.au/wp-content/uploads/2024/08/Fact-Sheet-Qantas-Airbus-A321XLR.pdf}}{{Cite web|date=6 February 2021|title=David Caon|url=https://www.sparkkle.space/interviews/david-caon|access-date=7 October 2024|website=Sparkkle|language=en-US}} Caon has also designed new international first and business lounges, domestic business and club lounges, regional lounges, furniture, and accessories.{{Cite web|last=Noble|first=Dimity|date=24 July 2017|title=Qantas takes high design to the skies with new tableware range|url=https://www.wallpaper.com/design/qantas-tableware-range-designed-by-david-caon|access-date=15 November 2022|website=wallpaper.com|language=en}} Furniture featured in Qantas first-class lounges and onboard has been manufactured by companies such as Poltrona Frau, Cappellini, Alessi, Tai Ping and Noritake.{{Cite web|last=designboom|first=kieron marchese I.|date=27 September 2017|title=david caon x noritake create ultra-light tableware for qantas airways|url=https://www.designboom.com/design/david-caon-noritake-tableware-for-qantas-airways-09-27-2017/|access-date=15 November 2022|website=designboom {{!}} architecture & design magazine|language=en}} Qantas has also worked with Sydney's Charles Perkins Centre to conduct research to determine optimal lighting conditions to reduce jetlag on long-haul flights and improve comfort and health "before, during and after long-haul flights".{{Cite web|date=19 July 2024|title=Inside Qantas' new 'wellbeing zone' as new 20-hour trek prepares to take flight|url=https://7news.com.au/travel/inside-qantas-new-wellbeing-zone-as-new-20-hour-trek-prepares-to-take-flight-c-15405844|access-date=14 October 2024|website=7NEWS|language=en}}{{Cite web|title=Qantas partnership: Health and wellness in the air|url=https://www.sydney.edu.au/charles-perkins-centre/our-research/nutrition/qantas-health-and-wellness-in-the-air.html|access-date=14 October 2024|website=The University of Sydney|language=en-US}}{{Cite web|title=Qantas Designs Lighting To Combat JetLag|url=https://www.airlineratings.com/articles/qantas-designs-lighting-to-combat-jetlag|access-date=14 October 2024|website=www.airlineratings.com|language=en}}

Qantas has received various awards for design.{{Cite web|date=26 January 2010|title=Qantas A380 First Class Suite Wins Good Design Award|url=https://www.dexigner.com/news/19931|access-date=24 October 2022|website=www.dexigner.com|language=en}}{{Cite web|last=Hoyer|first=Melissa|date=29 January 2015|title=And the award for best airport lounge in the world goes to ... Qantas|url=https://www.news.com.au/travel/and-the-award-for-best-airport-lounge-in-the-world-goes-to-qantas/news-story/0c9e2159b5202d2133fcdef3068427e6|access-date=15 November 2022|website=news.com.au}}{{Cite web|title=Qantas A380 economy seat wins designer award {{!}} Key Aero|url=https://www.key.aero/forum/commercial-aviation/93461-qantas-a380-economy-seat-wins-designer-award|access-date=15 November 2022|website=www.key.aero|language=en}}{{Cite web|last=|first=|date=11 June 2024|title=Qantas wins passenger comfort award at the 'Oscars of Cabin Interiors' in Hamburg|url=https://www.travelweekly.com.au/article/qantas-wins-passenger-comfort-award-at-the-oscars-of-cabin-interiors-in-hamburg/|access-date=24 June 2024|website=Travel Weekly|language=en-AU}}

File:2024 Qantas Luggage Tags.jpg based on their tier{{Cite web|title=Qantas Luggage Tags|url=https://www.qantas.com/au/en/travel-info/baggage/luggage-tag.html}} ]]

Australian chef and entrepreneur Neil Perry has been responsible for the onboard and ground based culinary offerings of the airline since becoming the director of food, beverage, and service in 1997, and currently Qantas' catering operations are supplied by dnata.{{Cite web|title=Sale of Qantas' Catering Business {{!}} Qantas News Room|url=https://www.qantasnewsroom.com.au/media-releases/sale-of-qantas-catering-business/}} In 2022, to celebrate the 25-year collaboration with Perry, Qantas reintroduced a selection of his most popular inflight and lounge dishes.{{Cite web|title=Qantas celebrates 25-year partnership with chef Neil Perry|url=https://www.businesstraveller.com/business-travel/2022/10/28/qantas-celebrates-25-year-partnership-with-chef-neil-perry/|access-date=15 November 2022|website=Business Traveller|language=en-GB}}{{Cite web|date=25 June 2015|title=Neil Perry's role with Qantas to expand beyond food to wine|url=https://www.afr.com/life-and-luxury/food-and-wine/neil-perrys-role-with-qantas-to-expand-beyond-food-to-wine-20150625-ghx6yl|access-date=15 November 2022|website=Australian Financial Review|language=en}}{{Cite web|last=Scott|first=Katherine|date=2 November 2022|title=Forget caviar: Neil Perry reveals simple dish first class Qantas passengers demand|url=https://www.traveller.com.au/forget-caviar-neil-perry-reveals-simple-dish-first-class-qantas-passengers-demand-h27ja7|access-date=21 November 2022|website=Traveller|language=en-au}}{{Cite web|last=Hoyer|first=Melissa|date=28 September 2017|title=Qantas and Neil Perry celebrate 20 years with an elegant dinner|url=https://www.vogue.com.au/culture/lifestyle/qantas-and-neil-perry-celebrate-20-years-with-an-elegant-dinner/news-story/6727451582a15b3620494498c39210d4|access-date=4 October 2024|website=Vogue magazine}}{{Cite web|last=Scott|first=Katherine|date=1 November 2022|title=Forget caviar: Neil Perry reveals simple dish first class Qantas passengers demand|url=https://www.smh.com.au/traveller/inspiration/forget-caviar-neil-perry-reveals-simple-dish-first-class-qantas-passengers-demand-20221101-h27ja7.html|access-date=4 October 2024|website=The Sydney Morning Herald|language=en}} Qantas is currently the only airline in Australia to offer complimentary meals, snacks and beverages on all domestic flights, including regional QantasLink services.{{Cite web|title=Domestic and Regional Dining {{!}} Qantas|url=https://www.qantas.com/au/en/qantas-experience/onboard/inflight-dining/domestic.html}}

Paris-based Australian designer {{ill|Martin Grant|fr}} is responsible for the current Qantas uniforms that were unveiled on 16 April 2013. These were to replace the previous uniforms, dubbed colloquially as "Morrissey" by staff after the designer, Peter Morrissey. The new outfits feature a colour palette of black, red and fuchsia pink. Qantas chief executive Alan Joyce stated that the new design "speaks of Australian style on the global stage" at the launch event that involved employees modelling the uniforms. Grant consulted with Qantas staff members over the course of one year to finalise the 35 styles that were eventually created.{{cite news|author=Glynnis Traill-Nash|date=17 April 2013|title=It's hats off to new-age Qantas uniform|url=http://www.theaustralian.com.au/life/fashion/its-hats-off-to-new-age-qantas-uniform/story-e6frg8k6-1226622017102|url-status=live|archive-url=https://web.archive.org/web/20130418222117/http://www.theaustralian.com.au/life/fashion/its-hats-off-to-new-age-qantas-uniform/story-e6frg8k6-1226622017102|archive-date=18 April 2013|access-date=18 April 2013|newspaper=The Australian}} Not all employees were happy with the new uniform, however, with one flight attendant saying "The uniforms are really tight and they are simply not practical for the very physical job we have to do." In 2020 Grant also designed a Qantas branded athleisure-wear collection.{{cite news|title=Qantas new uniform too sexy say staff|url=http://www.hrgrapevine.com/markets/hr/article/2013-12-11-qantas-new-uniform-too-sexy-say-staff|url-status=live|archive-url=https://web.archive.org/web/20141028155717/http://www.hrgrapevine.com/markets/hr/article/2013-12-11-qantas-new-uniform-too-sexy-say-staff|archive-date=28 October 2014|access-date=28 October 2014|publisher=HR Grapevine}}{{Cite web|date=17 October 2020|title=The Flygge Series: Qantas launches retro leisure clothing range by Martin Grant|url=https://thedesignair.net/2020/10/17/the-flygge-series-qantas-launches-retro-leisure-clothing-range-by-martin-grant/|access-date=15 November 2022|website=TheDesignAir|language=en}}{{Cite web|title=Qantas unveils leisure clothing line by Martin Grant|url=https://www.businesstraveller.com/business-travel/2020/10/14/qantas-unveils-leisure-clothing-line-by-martin-grant/|access-date=15 November 2022|website=Business Traveller|language=en-GB}}{{Cite web|last=Nurick|first=Jen|date=23 October 2020|title=Martin Grant's leisurewear collection for Qantas is a cosy celebration of comfort and travel|url=https://www.vogue.com.au/fashion/news/martin-grants-leisurewear-collection-for-qantas-is-a-cosy-celebration-of-comfort-and-travel/news-story/9b9162606c5adc68105de70bfc581bf7|access-date=17 July 2024|website=Vogue magazine}}

Qantas declared in 2023 that it had ended uniform rules based on gender. Female flight attendants are no longer required to wear high heels, male flight attendants can wear makeup, and flight attendants of any gender can wear the same type of jewelry and have long hair in a ponytail or bun.{{Cite web|date=9 June 2023|title=Qantas allowing male cabin crew members to wear makeup and women to scrap high-heels - CBS News|url=https://www.cbsnews.com/news/qantas-male-cabin-crew-members-makeup-women-high-heels/|website=www.cbsnews.com}}{{Cite web|agency=Australian Associated Press|date=9 June 2023|title=Qantas to allow flat shoes, makeup and long hair for cabin crew of any gender|url=https://www.theguardian.com/business/2023/jun/09/qantas-allows-cabin-crew-of-any-gender-to-wear-flat-shoes-make-up-and-have-long-hair|via=The Guardian}}{{Cite web|last=Singer|first=Melissa|date=28 February 2024|title=Star power: The airline uniform fit for the Australian runway|url=https://www.smh.com.au/lifestyle/fashion/star-power-the-airline-uniform-fit-for-the-australian-runway-20240228-p5f8f8.html|access-date=17 July 2024|website=The Sydney Morning Herald|language=en}} At the end of January 2025, Qantas announced plans to refresh the uniforms for its onboard crews. The airline says that they will now engage with several Australian designers to review the requirements and undertake a selection process for what will become the eleventh uniform in its history. The next uniform designer will be announced in the coming months with Qantas planning to debut the new design in 2027 alongside with Qantas’ huge fleet renewal program. Additionally, Qantas will start surveying its uniformed workforce to assist in developing the new outfits.{{Cite web |title=Qantas to replace Miranda Kerr-fronted uniform |url=https://australianaviation.com.au/2025/01/qantas-to-replace-miranda-kerr-fronted-uniform/ |access-date=2025-02-04 |website=Australian Aviation |language=en-AU}}{{Cite web |last=Hughes |first=David |date=2025-01-30 |title=Qantas Unveils New Uniform for Over 17,500 Employees |url=https://aviationa2z.com/index.php/2025/01/30/qantas-unviels-new-uniform/ |access-date=2025-02-04 |website=Aviation A2Z |language=en-US}}

Two Qantas aircraft are currently painted in an Indigenous Australian art scheme. One aircraft, a Boeing 737-800 registered as VH-XZJ, wears a livery called Mendoowoorrji, which was revealed in November 2013.{{cite news|last=Taylor|first=Ellis|date=11 November 2013|title=PICTURE: Qantas takes delivery of 'Mendoowoorrji' 737|url=http://www.flightglobal.com/news/articles/picture-qantas-takes-delivery-of-mendoowoorrji-737-392788/|url-status=live|archive-url=https://web.archive.org/web/20131111114217/http://www.flightglobal.com/news/articles/picture-qantas-takes-delivery-of-mendoowoorrji-737-392788/|archive-date=11 November 2013|publisher=Flightglobal|location=Singapore}} The design was drawn from the late West Australian Aboriginal artist Paddy Bedford.{{cite web|author=David Flynn|date=9 November 2013|title=Photo gallery: Qantas' new Boeing 737–800 wears Aboriginal livery|url=http://www.ausbt.com.au/photo-gallery-qantas-new-boeing-737-800-wears-aboriginal-livery|url-status=live|archive-url=https://web.archive.org/web/20131110102732/http://www.ausbt.com.au/photo-gallery-qantas-new-boeing-737-800-wears-aboriginal-livery|archive-date=10 November 2013|access-date=10 November 2013|work=Australian Business Traveller}} The second, a Boeing 787 registered VH-ZND, is adorned in a paint scheme inspired by the late Emily Kame Kngwarreye's 1991 painting Yam Dreaming. The adaptation of Yam Dreaming to the aircraft, led by Balarinji, a Sydney-based and Aboriginal-owned design firm, incorporates the red Qantas tailfin into the design, which includes white dots with red and orange tones. The design depicts the yam plant, an important and culturally significant symbol in Kngwarreye's Dreaming stories, and a staple food source in her home region of Utopia. The design was applied to the aircraft during manufacture, prior to its delivery in March 2018 to Alice Springs Airport, situated 230 kilometres southeast of Utopia, where the aircraft was met by Kngwarreye's descendants, the local community, and Qantas executives.{{cite news|last=Frawley|first=Gerard|date=2 March 2018|title=Indigenous-painted Qantas 787 'Yam Dreaming' arrives in Alice Springs|url=http://australianaviation.com.au/2018/03/indigenous-painted-qantas-787-yam-dreaming-arrives-in-alice-springs/|url-status=live|archive-url=https://web.archive.org/web/20180711023321/http://australianaviation.com.au/2018/03/indigenous-painted-qantas-787-yam-dreaming-arrives-in-alice-springs/|archive-date=11 July 2018|access-date=3 September 2018|website=Australian Aviation|publisher=Aviator Media}}{{cite web|title=Flying Art Series – Qantas Dreamliner Emily Kame Kngwarreye – Boeing 787–9|url=https://www.qantas.com/fr/en/about-us/our-company/fleet/flying-art.html#emily|url-status=live|archive-url=https://web.archive.org/web/20180904052442/https://www.qantas.com/fr/en/about-us/our-company/fleet/flying-art.html#emily|archive-date=4 September 2018|access-date=3 September 2018|website=Qantas|publisher=Qantas Airways Limited}} The aircraft would later operate Qantas' inaugural nonstop services between Perth and London Heathrow, and between Melbourne and San Francisco, scheduled with Boeing 787 aircraft.{{cite news|last=Joseph|first=Yonette|date=25 March 2018|title=A First in Flight: Australia to the U.K., in 17 Hours|url=https://www.nytimes.com/2018/03/25/world/europe/uk-qantas-australia-britain.html|url-status=live|archive-url=https://web.archive.org/web/20201109042659/https://www.nytimes.com/2018/03/25/world/europe/uk-qantas-australia-britain.html|archive-date=9 November 2020|access-date=3 September 2018|website=The New York Times}}{{cite news|last=Pallini|first=Thomas|date=1 September 2018|title=A Day of Firsts: Qantas Inaugurates New Dreamliner Service to the U.S.|url=https://airlinegeeks.com/2018/09/01/a-day-of-firsts-qantas-inaugurates-new-dreamliner-service-to-the-u-s/|url-status=live|archive-url=https://web.archive.org/web/20180904114709/https://airlinegeeks.com/2018/09/01/a-day-of-firsts-qantas-inaugurates-new-dreamliner-service-to-the-u-s/|archive-date=4 September 2018|access-date=3 September 2018|website=AirlineGeeks.com|publisher=Airline Geeks}}

File:Qantas B747-438ER (VH-OEJ) at Sydney Airport.jpg|A Boeing 747-400ER in 2006 wearing the Wunala Dreaming livery. From 2003 to 2012, it was the second aircraft to carry the colour scheme.

File:VH-EBU Boeing 747 Qantas in "Nalanji Dreaming" Colours (8336716283).jpg|A Boeing {{not a typo|747-300}} in 2004 wearing the Nalanji Dreaming livery. The aircraft carried the colour scheme from 1995 to 2005.

File:VH-VXB 'Yananyi Dreaming' Boeing 737-838 Qantas (8640257928).jpg|A Boeing {{not a typo|737-800}} in 2005 wearing the Yananyi Dreaming livery, which drew on the work of internationally renowned Pitjantjatjara artist Rene Kulitja. The aircraft carried the colour scheme from 2002 to 2014.

File:Qantas 9.jpg|A Boeing {{not a typo|737-800}} in 2015 wearing the Mendoowoorrji livery, Inspired by the work of the late West Australian Gija painter Paddy Bedford's 2005 painting 'Medicine Pocket'. The aircraft has carried the colour scheme since 2013.

File:VH-ZND 11042018LHR (41496810311).jpg|A Boeing {{not a typo|787-9}} in 2018 wearing the Yam Dreaming livery, based on internationally renowned artist Emily Kame Kngwarreye's 1991 painting 'Yam Dreaming'. The aircraft has carried the colour scheme since 2018.

File:QantasLink, operated by National Jet Systems, (VH-X4A) Airbus A220-300 taxiing at Canberra Airport.jpg|The first Airbus A220 to be delivered to the regional arm QantasLink, wearing the Minyma Kutjara Tjukurpa livery since 2023. Features the artwork of renowned Pitjantjatjara artist Maringka Baker

Australian Aboriginal art designs have previously adorned some Qantas aircraft; the first design was called Wunala Dreaming, which was unveiled in 1994 and had been painted on now-retired Boeing 747–400 and 747-400ER aircraft between 1994 and 2012.{{cite press release|title=New Aboriginal Design Aircraft For Domestic Skies|date=14 February 2002|publisher=Qantas|location=Melbourne|url=http://www.qantas.com.au/travel/airlines/media-releases/feb-2002/2628/global/en|access-date=29 December 2013|url-status=live|archive-url=https://web.archive.org/web/20131231002855/http://www.qantas.com.au/travel/airlines/media-releases/feb-2002/2628/global/en|archive-date=31 December 2013|author=}} The motif was an overall-red design depicting ancestral spirits in the form of kangaroos travelling in the outback.

The second design was called Nalanji Dreaming and was depicted on a Boeing 747–300 from 1995 until its retirement in 2005. Nalanji Dreaming was a bright blue design inspired by rainforest landscape and tropical seas.{{cite news|last=Creedy|first=Steve|date=30 September 2013|title=New Flying Art indigenous-themed aircraft to fly for Qantas in November|url=http://www.theaustralian.com.au/business/aviation/new-flying-art-indigenous-themed-aircraft-to-fly-for-qantas-in-november/story-e6frg95x-1226730000067|url-status=live|archive-url=https://web.archive.org/web/20130930103801/http://www.theaustralian.com.au/business/aviation/new-flying-art-indigenous-themed-aircraft-to-fly-for-qantas-in-november/story-e6frg95x-1226730000067|archive-date=30 September 2013|access-date=5 January 2014|work=The Australian}}

The third design was titled Yananyi Dreaming, and featured a depiction of Uluru. The scheme was designed by Uluru-based artist Rene Kulitja, in collaboration with Balarinji. It was painted on the 737 at the Boeing factory prior to its delivery in 2002. It was repainted into the standard livery in 2014.

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| image1 = Qantas Boeing 737-800 (VH-XZP) retrojet.jpg

| caption1 = 1971 retrojet livery (2014)

| image2 = Qantas (VH-VXQ) Boeing 737-838(WL) "Retro Roo II" taxiing at Sydney Airport (2).jpg

| caption2 = 1959 retrojet livery (2015)

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In November 2014 the airline revealed that the 75th Boeing 737–800 jet to be delivered would carry a 'retro-livery' based on the airline's 1971 'ochre' colour scheme design featuring the iconic 'Flying Kangaroo' on its tail and other aspects drawn from its 1970s fleet.{{cite news|date=10 November 2014|title=First photo: Qantas reveals 'flying kangaroo' livery on Boeing 737|url=http://www.ausbt.com.au/qantas-to-unveil-retro-livery-on-boeing-737|url-status=live|archive-url=https://web.archive.org/web/20141110091538/http://www.ausbt.com.au/qantas-to-unveil-retro-livery-on-boeing-737|archive-date=10 November 2014|access-date=10 November 2014|publisher=Australian Business Traveller}} The aircraft was delivered on 17 November.{{cite magazine|date=January 2015|title=Retro 'Roo|magazine=Airliner World|page=16}}{{cite news|author=Rhodes, Sheriden|date=17 November 2014|title=Qantas retro livery unveiled on Boeing 737|url=http://www.traveller.com.au/qantas-retro-livery-unveiled-on-boeing-737-11o3ee|url-status=live|archive-url=https://web.archive.org/web/20190209184754/http://www.traveller.com.au/qantas-retro-livery-unveiled-on-boeing-737-11o3ee|archive-date=9 February 2019|access-date=8 February 2019|work=Traveller}}

Qantas announced a second 737–800 would receive a 'retro roo' livery in October 2015.{{cite news|author=Platt, Craig|date=20 October 2015|title=Qantas retro jet; Second Boeing 737 to get retro livery paint job|url=http://www.traveller.com.au/qantas-retro-plane-second-boeing-737-to-get-retro-livery-paint-job-gkdcps|url-status=live|archive-url=https://web.archive.org/web/20190209150158/http://www.traveller.com.au/qantas-retro-plane-second-boeing-737-to-get-retro-livery-paint-job-gkdcps|archive-date=9 February 2019|access-date=8 February 2019|work=Traveller}} On 16 November 2015 the airline unveiled the second 'retro roo' 737, bearing a replica livery from 1959 to celebrate the airline's 95th birthday.{{cite press release|title=QANTAS CELEBRATES 95 YEARS OF HISTORY AND INNOVATION UNVEILS "RETRO ROO II" LIVERY ON A B737|date=16 November 2015|publisher=Qantas|url=http://www.qantasnewsroom.com.au/media-releases/qantas-celebrates-95-years-of-history-and-innovation-unveils-retro-roo-ii-livery-on-a-b737/|access-date=16 November 2015|url-status=live|archive-url=https://web.archive.org/web/20151117032609/http://www.qantasnewsroom.com.au/media-releases/qantas-celebrates-95-years-of-history-and-innovation-unveils-retro-roo-ii-livery-on-a-b737/|archive-date=17 November 2015}}{{cite news|author=Platt, Craig|date=16 November 2015|title=Qantas Retro Roo II unveiled: 1960s paint job for Boeing 737|url=http://www.traveller.com.au/qantas-retro-roo-ii-unveiled-1960s-paint-job-for-boeing-737-gkzw88|url-status=live|archive-url=https://web.archive.org/web/20190209140919/http://www.traveller.com.au/qantas-retro-roo-ii-unveiled-1960s-paint-job-for-boeing-737-gkzw88|archive-date=9 February 2019|access-date=8 February 2019|work=Traveller}}

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Several Qantas aircraft have been decorated with promotional liveries, promoting telecommunications company Optus; the Disney motion picture Planes; the Australian national association football team, the Socceroos; and the Australian national rugby union team, the Wallabies.{{cite web|author=|date=2 September 2011|title=Qantas reveals specially marked Optus 737|url=http://australianaviation.com.au/2011/09/specially-marked-737-marks-optus-joining-qantas-frequent-flyer-program/|url-status=live|archive-url=https://web.archive.org/web/20150405062135/http://australianaviation.com.au/2011/09/specially-marked-737-marks-optus-joining-qantas-frequent-flyer-program/|archive-date=5 April 2015|access-date=28 December 2013|website=australianaviation.com.au|publisher=Aerospace Publications}}{{cite news|last=Taylor|first=Ellis|date=24 September 2013|title=Qantas takes delivery of their Boeing 767-300ER in 'Disney's Planes' Livery.|work=Flightglobal|location=Singapore}}{{cite press release|title=Qantas Unveils Boeing 747 With New Qantas Socceroos Livery|date=22 October 2009|publisher=Qantas|location=Melbourne|url=http://www.qantas.com.au/travel/airlines/media-releases/oct-2009/3966/global/en|access-date=28 December 2013|url-status=live|archive-url=https://web.archive.org/web/20131231002431/http://www.qantas.com.au/travel/airlines/media-releases/oct-2009/3966/global/en|archive-date=31 December 2013|author=}}{{cite press release|title=Qantas unveil a new look Wallabies Boeing 737 as 100 Day Countdown to the Lions begins|date=25 February 2013|publisher=Australian Rugby Union|url=http://www.rugby.com.au/News/NewsArticle/tabid/1699/ArticleID/8467/Default.aspx|access-date=28 December 2013|url-status=dead|archive-url=https://web.archive.org/web/20131231002058/http://www.rugby.com.au/News/NewsArticle/tabid/1699/ArticleID/8467/Default.aspx|archive-date=31 December 2013|author=}} Two aircraft – an Airbus A330-200 and a Boeing 747-400ER – were decorated with special liveries promoting the Oneworld airline alliance (of which Qantas is a member) in 2009.{{cite press release|title=Qantas Marks Tenth Anniversary of oneworld Alliance|date=27 February 2009|publisher=Qantas|location=Sydney|url=http://www.qantas.com.au/travel/airlines/media-releases/feb-2009/3892/global/en|access-date=5 January 2014|url-status=live|archive-url=https://web.archive.org/web/20140106040638/http://www.qantas.com.au/travel/airlines/media-releases/feb-2009/3892/global/en|archive-date=6 January 2014|author=}} On 29 September 2014, nonstop Airbus A380 service to Dallas/Fort Worth International Airport was inaugurated using an A380 decorated with a commemorative cowboy hat and bandana on the kangaroo tail logo.{{cite news|last=Sakelaris|first=Nicholas|date=29 September 2014|title=D/FW to Sydney: Qantas introduces giant A380 for world's longest scheduled flight|url=http://www.bizjournals.com/dallas/news/2014/09/29/d-fw-to-sydney-qantas-introduces-giant-a380-for.html|url-status=live|archive-url=https://web.archive.org/web/20141001235525/http://www.bizjournals.com/dallas/news/2014/09/29/d-fw-to-sydney-qantas-introduces-giant-a380-for.html|archive-date=1 October 2014|access-date=30 September 2014|newspaper=Dallas Business Journal}}{{cite news|last=Maxon|first=Terry|date=29 September 2014|title=Qantas Airways parks its Airbus A380 at Dallas/Fort Worth International Airport|url=http://aviationblog.dallasnews.com/2014/09/qantas-airways-parks-its-airbus-a380-at-dallasfort-worth-international-airport.html/|url-status=dead|archive-url=https://web.archive.org/web/20141002022318/http://aviationblog.dallasnews.com/2014/09/qantas-airways-parks-its-airbus-a380-at-dallasfort-worth-international-airport.html/|archive-date=2 October 2014|access-date=29 September 2014|work=The Dallas Morning News Airline Biz Blog}} Prior to the 2017 Sydney Mardi Gras, Qantas decorated one of its Airbus A330-300 aircraft with rainbow lettering and depicted a rainbow flag on the tail of the aircraft.

Qantas Boeing 737-800 Optus Nazarinia.jpg|VH-VZD advertising Optus

VH-OJS B747-400 Qantas socceroos (5048241706) (2).jpg|VH-OJS advertising Socceroos

Qantas Boeing 767 "Disney Planes" 3.jpg|VH-OGG advertising Planes

File:Qantas A380 (VH-OQH) @ LHR, Oct 2015.jpg|VH-OQH advertising the Australian Wallabies rugby team

File:Qantas (VH-ZNJ) Boeing 787-9 Dreamliner landing at Canberra Airport (6).jpg|VH-ZNJ with 100th anniversary of Qantas' livery

{{clear right}}

• 2017 Better Future Sydney Design Awards - Silver (Qantas current brand identity and livery){{Cite web|title=Qantas Rebrand|url=https://betterfutureawards.com/syd17/project.asp?ID=15806|access-date=11 October 2024|website=BETTER FUTURE|language=en}}
• 2018 BusinessTraveller Cellars in the Sky Awards - Gold - "Best Overall Cellar"{{Cite web|title=2018 Cellars in the Sky Awards|url=https://www.businesstraveller.com/awards/cellars-in-the-sky-2018/}}
• 2019 Better Future Sydney Design Awards - Gold (Boeing 787-9 Dreamliner 'Flying Art' livery 'Emily Kame Kngwarreye' by Balarinji){{Cite web|last=Balarinji|date=16 September 2019|title=Emily Kame Kngwarreye Dreamliner wins Gold in Sydney Design Awards|url=https://www.balarinji.com.au/post/emily-kame-kngwarreye-dreamliner-wins-gold-in-sydney-design-awards|access-date=24 October 2022|website=balarinji|language=en}}
• 2022 SkyTrax Awards - World's Top Five Airlines{{Cite web|last=Varley|first=Len|date=24 September 2022|title=Qantas Named Best Airline in Australia/Pacific 2022 – Skytrax|url=https://aviationsourcenews.com/news/qantas-named-best-airline-in-australia-pacific-2022-skytrax/|access-date=24 October 2022|website=AviationSource|language=en-GB}}
• 2022 Designers Institute of New Zealand Award (Signage){{Cite web|title=Qantas Campus Signage {{!}} Best Awards|url=https://bestawards.co.nz/spatial/exhibition-temporary-structures/urbanite-pty-limited/qantas-campus-signage/|access-date=24 October 2022|website=bestawards.co.nz}}
• 2022 BusinessTraveller Cellars in the Sky Awards - Silver{{Cite web|title=2022 Cellars in the Sky Awards|url=https://www.businesstraveller.com/awards/cellars-in-the-sky-2022/}}
• 2023 BusinessTraveller Cellars in the Sky Awards - Gold - "Best Overall Cellar"{{Cite web|title=2023 Cellars in the Sky Awards|url=https://www.businesstraveller.com/awards/cellars-in-the-sky-2023/}}
• 2023 The Honourable Company of Air Pilots Grand Master's Australian Medal (Qantas Pilot Academy){{Cite web|title=The Grand Master's Australian Medal|url=https://www.airpilots.org/what-we-do/trophies-and-awards/award-winners/the-grand-masters-australian-medal/|access-date=11 October 2024|website=www.airpilots.org}}
• 2024 Crystal Cabin Awards{{Cite web|title=Crystal Cabin Award|url=https://www.crystal-cabin-award.com/winners/diehl-aviation-coop-qantas-airways-ltd|access-date=4 October 2024|website=www.crystal-cabin-award.com|language=en}} (Airbus A350-1000 Wellbeing Zone)
• 2024 Good Design Awards - Gold (Airbus A220-300 'Flying Art' livery 'Minyma Kutjara Tjukurpa' by Balarinji){{Cite web|title=Qantas-Balarinji Minyma Kutjara Tjukurpa Art Aircraft|url=https://good-design.org/projects/qantas-balarinji-minyma-kutjara-tjukurpa-art-aircraft/|access-date=11 October 2024|website=Good Design|language=en-AU}}
• 2024 Better Future Sydney Design Awards - Gold (Airbus A220-300 'Flying Art' livery 'Minyma Kutjara Tjukurpa' by Balarinji){{Cite web|title=Minyma Kutjara Tjukurpa Art Aircraft Livery Design|url=https://betterfutureawards.com/SYD24/project.asp?ID=32962|access-date=11 October 2024|website=BETTER FUTURE|language=en}}

In addition to the above awards, Qantas has consistently ranked in either first or second place in the annual [https://AirlineRatings.com AirlineRatings.com] 'World's Safest Airline' awards since their inception in 2014. The 'Operational Safety Audit' from the International Air Transport Association, along with the International Civil Aviation Organisation 'country audit' are used as benchmarks by AirlineRatings.com when determining annual rankings.{{Cite web|last=Geremia|first=Hannah|date=21 September 2023|title=Top 10 safest airlines in the world|url=https://www.safewise.com/au/safest-airlines/|access-date=11 October 2024|website=SafeWise|language=en-AU}} Qantas was named the world's safest airline from 2014 to 2017, from 2019 to 2021, and again in 2023, second to Air New Zealand in 2018, 2022 and 2024.

The company heads of Qantas Airways Limited are only listed from 1993, when Qantas' shares once again traded on the stock exchange as a publicly listed company, following the Australian Government's move to privatise the remaining 75% of the airline. Throughout Qantas' history, since 1920, there have been many structures, branding and variations including the name 'Qantas'. Its current company structure was established in 1993, going from an unlisted public company in which the Commonwealth owned all of the shares, to a listed public company. A full list of Qantas chairpersons and managing directors can be found on the History of Qantas page.

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The key trends for the Qantas Group (Qantas Airways Ltd and Controlled Entities, which includes Jetstar and Qantas Cargo), are shown below, as at year ending 30 June:{{Cite web|title=Qantas Investors {{!}} Investor Centre|url=https://investor.qantas.com/investors/?page=annual-reports|access-date=21 November 2023|website=investor.qantas.com}}

File:Qantas Headquarters.jpg

Qantas' headquarters are located at the Qantas Centre in the suburb of Mascot, Sydney, New South Wales.{{cite web|title=Other Qantas Contacts|url=http://www.qantas.com.au/travel/airlines/contacts-other/global/en|publisher=Qantas|access-date=10 June 2011|archive-date=22 May 2012|archive-url=https://web.archive.org/web/20120522122523/http://www.qantas.com.au/travel/airlines/contacts-other/global/en|url-status=live}} "Head Office Our head office is located at: Qantas Centre 203 Coward Street Mascot NSW 2020" In December 2013, a redevelopment of the headquarters was completed.{{cite web|title=Qantas Headquarters Redevelopment|url=http://www.architectus.com.au/en/projects/qantas-headquarters-redevelopment|publisher=architectus|access-date=21 January 2019|archive-date=12 April 2021|archive-url=https://web.archive.org/web/20210412220757/http://www.architectus.com.au/en/projects/qantas-headquarters-redevelopment|url-status=live}}

The Australian Government has an ownership stake in Qantas through Australia’s sovereign wealth fund, the Future Fund,{{Cite web |title=Direct Holdings {{!}} futurefund.gov.au |url=https://www.futurefund.gov.au/-/media/6C38167AAB174649A2C89F187BAB532D.ashx}} and the airline is listed on the Australian Securities Exchange.{{Cite web |title=QAN share price and company information for ASX:QAN |url=https://www.asx.com.au/markets/company/QAN |access-date=2025-03-30 |website=Australian Securities Exchange |language=en}} Under Commonwealth legislation, Qantas must be at least 51% owned by Australian shareholders.{{cite web |date=18 July 2014 |title=Qantas to remain Australian-owned |url=https://www.sbs.com.au/news/qantas-to-remain-australian-owned |url-status=live |archive-url=https://web.archive.org/web/20211112030634/https://www.sbs.com.au/news/qantas-to-remain-australian-owned |archive-date=12 November 2021 |access-date=12 November 2021 |website=SBS News |quote=The revamped Qantas Sale Act insists 51 per cent of the airline remains in Australian hands.}}

File:QantasLink (VH-QOM) Bombardier DHC-8-402Q landing at Canberra Airport (1).jpg, Qantas subsidiary Sunstate Airlines]]Qantas has operated a number of passenger airline subsidiaries since inception, including:{{citation needed|date=November 2024}}

;Current

• QantasLink – Qantas' regional airline brand encompassing the operations of four Qantas subsidiary airlines (Eastern Australia Airlines, National Jet Systems, Network Aviation and Sunstate Airlines) and a contract carrier
• Jetstar – currently operating as Qantas' low-cost carrier
• Jetconnect – a wholly owned Qantas subsidiary established in 2002 that focused on trans-Tasman travel between New Zealand and Eastern Australia cities (Brisbane, Melbourne, and Sydney). The last of Jetconnect's aircraft were transferred to the mainline fleet in October 2018

Qantas operates a freight service under the name Qantas Freight, which uses aircraft operated by Qantas subsidiary Express Freighters Australia and leases aircraft from Atlas Air. Qantas wholly owns the logistics-and-air-freight company Australian airExpress.

;Former

• Australia Asia Airlines – operated from 1990 to 1996 to allow Qantas to serve the Taiwanese market
• Impulse Airlines – an established airline bought by Qantas in 2001. Ceased operations in 2001 and its assets used to establish Jetstar Airways
• Australian Airlines – an international leisure airline that operated from 2002 to 2006, serving leisure destinations in Asia as well as Qantas international routes flown out of Cairns.{{cite web|title=Airreview Australian Airlines|url=http://www.airreview.com/Qantas/index.htm|url-status=live|archive-url=https://web.archive.org/web/20180819231942/http://www.airreview.com/Qantas/index.htm|archive-date=19 August 2018|access-date=17 January 2012|publisher=Airreview}}

In addition to its wholly owned subsidiaries, Qantas also owns minority equity stakes in a number of other Australian and foreign airlines:

Qantas, through its Aboriginal and Torres Strait Islander Programme, has some links with the Aboriginal Australian community.{{Cite web|url=https://news.curtin.edu.au/media-releases/australian-organisations-unite-to-support-uluru-statement-from-the-heart/|title=Australian organisations unite to support Uluru Statement from the Heart – News and Events {{!}} Curtin University, Perth, Western Australia|last=Phillips|first=Yasmine|date=29 May 2019|website=News and Events|language=en|access-date=31 March 2020|archive-date=18 March 2020|archive-url=https://web.archive.org/web/20200318115650/https://news.curtin.edu.au/media-releases/australian-organisations-unite-to-support-uluru-statement-from-the-heart/|url-status=live}} In the Qantas Reconciliation Action Plan 2015 – 2018, Qantas revealed that 1 percent of all their staff are Aboriginal or Torres Strait Islander.{{Cite web|title=Qantas Reconciliation Action Plan 2015 – 2018|url=https://www.qantas.com/infodetail/about/community/reconciliation-action-plan-2015-2018.pdf|access-date=11 January 2021|archive-date=12 January 2021|archive-url=https://web.archive.org/web/20210112090228/https://www.qantas.com/infodetail/about/community/reconciliation-action-plan-2015-2018.pdf|url-status=live}} Qantas employs a full-time Diversity Coordinator, who is responsible for the programme.{{cite web|url=http://www.qantas.com.au/info/about/employment/aboriginalInit|title=Aboriginal & Torres Strait Islanders Initiatives|access-date=23 April 2007|archive-url=https://web.archive.org/web/20070421141837/http://www.qantas.com.au/info/about/employment/aboriginalInit|archive-date=21 April 2007}}{{Better source needed|date=March 2020}}

Qantas has also bought and donated Aboriginal art. An art installation at its passenger lounge in Brisbane features a painting by Jenna Lee.{{Cite web|last=Archibald-Binge|first=Ella|date=18 October 2016|title=Indigenous artwork to greet international Qantas passengers|url=https://www.sbs.com.au/nitv/article/2016/10/18/indigenous-artwork-greet-international-qantas-passengers|access-date=14 November 2020|website=National Indigenous Television|language=en|archive-date=26 October 2016|archive-url=https://web.archive.org/web/20161026053239/http://www.sbs.com.au/nitv/article/2016/10/18/indigenous-artwork-greet-international-qantas-passengers|url-status=live}} Qantas has had a number of its aircraft painted with the art of Aboriginal artist Emily Kame Kngwarreye and others with art inspired by Rene Kulitja and Paddy Bedford.{{Cite web|last=Morelli|first=Laura|date=15 February 2018|title=Anmatyerre artist's work on latest Qantas aircraft|url=https://www.sbs.com.au/nitv/nitv-news/article/2018/02/15/anmatyerre-artists-work-latest-qantas-aircraft|access-date=14 November 2020|website=National Indigenous Television|language=en|archive-date=15 November 2020|archive-url=https://web.archive.org/web/20201115231026/https://www.sbs.com.au/nitv/nitv-news/article/2018/02/15/anmatyerre-artists-work-latest-qantas-aircraft|url-status=live}}

File:Qantas Australian Grand Prix 2011 - Flickr - skinnylawyer.jpg in Australian Grand Prix livery at Los Angeles International Airport (LAX), 2011]]

An early television campaign, starting in 1969 and running for several decades, was aimed at American audiences. It featured a live koala, voiced by Howard Morris, who complained that too many tourists were coming to Australia and concluded "I hate Qantas."{{cite news|url=https://news.google.com/newspapers?id=eBEQAAAAIBAJ&pg=3697,2152784&dq=qantas+koala+commercial&hl=en|title=Teddy will be missed|date=15 March 1976|work=Boca Raton News|access-date=16 August 2013|archive-date=4 September 2015|archive-url=https://web.archive.org/web/20150904013140/https://news.google.com/newspapers?id=eBEQAAAAIBAJ&sjid=0IwDAAAAIBAJ&pg=3697,2152784&dq=qantas+koala+commercial&hl=en|url-status=live}} The koala ads have been ranked among the greatest commercials of all time.{{cite web|url=http://www.drewbabb.com/100-greatest-commercials/commercials-page-five.htm|title=100 greatest TV spots of all time|work=Drew Babb & Associates|access-date=16 August 2013|url-status=dead|archive-url=https://web.archive.org/web/20131113105530/http://www.drewbabb.com/100-greatest-commercials/commercials-page-five.htm|archive-date=13 November 2013}} A long-running advertising campaign features renditions by children's choirs of Peter Allen's "I Still Call Australia Home", at various famous landmarks in Australia and foreign locations such as Venice.{{cite web|url=http://superbrands.com.au/index.php/volumes/volume-2/79-volumes/volume-2/274-qantas-vol-2|title=Qantas|work=Superbrands Australia|access-date=5 January 2014|url-status=dead|archive-url=https://web.archive.org/web/20140106040304/http://superbrands.com.au/index.php/volumes/volume-2/79-volumes/volume-2/274-qantas-vol-2|archive-date=6 January 2014}} The song has been used in Qantas's safety videos since 2018.{{Cite web|url=https://www.qantasnewsroom.com.au/media-releases/aussies-being-aussies-around-the-world-in-new-safety-video/|title='Aussies Being Aussies' Around the World in New Safety Video|access-date=3 March 2020|archive-date=6 April 2020|archive-url=https://web.archive.org/web/20200406215558/https://www.qantasnewsroom.com.au/media-releases/aussies-being-aussies-around-the-world-in-new-safety-video/|url-status=live}}{{Cite web|url=https://www.qantasnewsroom.com.au/media-releases/one-hundred-years-of-style-and-innovation-in-new-qantas-safety-video/|title=One Hundred Years of Style and Innovation in New Qantas Safety Video|access-date=3 March 2020|archive-date=1 March 2020|archive-url=https://web.archive.org/web/20200301033635/https://www.qantasnewsroom.com.au/media-releases/one-hundred-years-of-style-and-innovation-in-new-qantas-safety-video/|url-status=live}}

Qantas is the main sponsor of the Australia national rugby union team.{{cite web|title=Our Partners|url=http://www.rugby.com.au/wallabies/Partners.aspx|website=rugby.com.au|publisher=Australian Rugby Union|access-date=5 January 2014|archive-date=9 December 2013|archive-url=https://web.archive.org/web/20131209205601/http://www.rugby.com.au/wallabies/Partners.aspx|url-status=dead}} Qantas sponsors the Socceroos, Australia's national association football team.{{cite web|title=Our Partners|url=http://www.footballaustralia.com.au/socceroos/ourpartners|website=footballaustralia.com.au|publisher=Football Australia|access-date=5 January 2014|url-status=dead|archive-url=https://web.archive.org/web/20140409081324/http://www.footballaustralia.com.au/socceroos/ourpartners|archive-date=9 April 2014}} Qantas was the naming rights sponsor for the Formula One Australian Grand Prix from 2010 until 2012.{{cite web|title=Qantas – Official Airline|url=http://www.grandprix.com.au/partners/qantas|website=grandprix.com.au|publisher=Australian Grand Prix Corporation|access-date=5 January 2014|archive-date=6 January 2014|archive-url=https://web.archive.org/web/20140106040759/http://www.grandprix.com.au/partners/qantas|url-status=live}} In December 2011, Qantas signed a four-year deal with Australian cricket's governing body Cricket Australia, to be the official carrier of the Australia national cricket team.{{cite press release|author=|title=Qantas Cricket Australia's official airline|url=http://www.cricket.com.au/news-list/2011/12/26/qantas-sponsor|publisher=Cricket Australia|date=26 December 2011|access-date=6 January 2014|archive-url=https://web.archive.org/web/20140106044500/http://www.cricket.com.au/news-list/2011/12/26/qantas-sponsor|archive-date=6 January 2014|url-status=dead}}

Qantas management has expressed strong support for Marriage Equality and LGBTIQ issues,{{cite news|url=http://www.samesame.com.au/news/12250/Qantas-CEO-Were-all-in-unison-on-marriage-equalityobjection|title=Qantas CEO: "We're all in unison on marriage equality"|author=Akersten, Matt|date=5 May 2015|work=Samesame.com.au|access-date=1 April 2017|url-status=dead|archive-url=https://web.archive.org/web/20170401232923/http://www.samesame.com.au/news/12250/Qantas-CEO-Were-all-in-unison-on-marriage-equalityobjection|archive-date=1 April 2017}} with CEO Alan Joyce said to be, "arguably the most prominent corporate voice in the marriage equality campaign".{{cite news|url=http://www.starobserver.com.au/news/national-news/up-up-and-a-gay-2/141001|title=Up, up and a-gay|author=Brook, Benedict|date=21 September 2015|work=Star Observer|access-date=1 April 2017|archive-date=1 April 2017|archive-url=https://web.archive.org/web/20170401232700/http://www.starobserver.com.au/news/national-news/up-up-and-a-gay-2/141001|url-status=live}} As official airline partner for the Sydney Mardi Gras, Qantas decorated one of its aircraft with rainbow wording and positioned a rainbow flag next to the tail's flying kangaroo.{{cite news|url=http://www.couriermail.com.au/news/queensland/sydney-gay-and-lesbian-mardi-gras-honoured-by-qantas-rainbow-roo/news-story/97416a2e65316652173b552cfc8686f0|title=Sydney Gay and Lesbian Mardi Gras honoured by Qantas 'Rainbow Roo'|author=Munro O'Brien, Jodie|date=14 February 2017|work=The Courier Mail|access-date=1 April 2017|archive-date=3 May 2017|archive-url=https://web.archive.org/web/20170503013131/http://www.couriermail.com.au/news/queensland/sydney-gay-and-lesbian-mardi-gras-honoured-by-qantas-rainbow-roo/news-story/97416a2e65316652173b552cfc8686f0|url-status=live}} Qantas also served pride cookies to its passengers.{{cite news|url=http://www.eglobaltravelmedia.com.au/love-pride-cookies/|title=Love, Pride & Cookies|date=25 February 2017|work=E Global Travel Media|access-date=1 April 2017|archive-url=https://web.archive.org/web/20170402081054/http://www.eglobaltravelmedia.com.au/love-pride-cookies/|archive-date=2 April 2017|url-status=dead}} It had a rainbow roo float in the Mardi Gras parade.{{cite news|url=http://www.starobserver.com.au/news/national-news/up-up-and-a-gay-2/141001/attachment/screen-shot-2015-09-21-at-4-47-46-pm|title=Qantas chief executive Alan Joyce in front of the "rainbow roo" that appeared on his airline's Sydney Gay and Lesbian Mardi Gras parade float. The rainbow tail is now a fixture in the Qantas HQ foyer|author=Jahshan, Elias|date=21 September 2015|work=Star Observer|access-date=1 April 2017|archive-date=1 April 2017|archive-url=https://web.archive.org/web/20170401232657/http://www.starobserver.com.au/news/national-news/up-up-and-a-gay-2/141001/attachment/screen-shot-2015-09-21-at-4-47-46-pm|url-status=live}}

There has been criticism of Qantas using its corporate power to prosecute the private interests on their staff and the community. Peter Dutton has said that chief executives such as Alan Joyce at Qantas should "stick to their knitting" rather than using the company's brand to advocate for political causes.{{cite news|url=http://www.smh.com.au/federal-politics/political-news/turnbull-government-wont-be-bullied-by-ceos-on-samesex-marriage-says-peter-dutton-20170318-gv11uh.html|title=Turnbull government 'won't be bullied' by CEOs on same-sex marriage, says Peter Dutton|author=Koziol, Michael|date=18 March 2017|work=Sydney Morning Herald|access-date=1 April 2017|archive-date=2 April 2017|archive-url=https://web.archive.org/web/20170402011105/http://www.smh.com.au/federal-politics/political-news/turnbull-government-wont-be-bullied-by-ceos-on-samesex-marriage-says-peter-dutton-20170318-gv11uh.html|url-status=live}} A senior church leader has made similar comments.{{cite news|url=http://www.theaustralian.com.au/news/nation/catholic-archbishop-fisher-to-ceos-butt-out-of-samesex-debate/news-story/66f497d7a0258e7610953946293fd598|title=Catholic archbishop Fisher to CEOs: butt out of same-sex debate|author=Livingstone, Tess|date=1 April 2017|work=The Australian|access-date=1 April 2017|archive-date=28 July 2020|archive-url=https://web.archive.org/web/20200728103513/https://www.theaustralian.com.au/subscribe/news/1/?sourceCode=TAWEB_WRE170_a&dest=https%3A%2F%2Fwww.theaustralian.com.au%2Fnews%2Fnation%2Fcatholic-archbishop-fisher-to-ceos-butt-out-of-samesex-debate%2Fnews-story%2F66f497d7a0258e7610953946293fd598&memtype=anonymous&mode=premium&nk=a8e47419e7abe3d20a23f19e478619e0-1595932512|url-status=live}} Despite the criticism, Qantas will continue to advocate for marriage equality{{cite news|url=http://www.starobserver.com.au/news/national-news/qantas-continues-equal-marriage-advocacy-despite-dutton-criticism/156656|title=Qantas continues equal marriage advocacy despite Dutton criticism|author=Jones, Jess|date=19 March 2017|work=Star Observer|access-date=1 April 2017|archive-date=1 April 2017|archive-url=https://web.archive.org/web/20170401232819/http://www.starobserver.com.au/news/national-news/qantas-continues-equal-marriage-advocacy-despite-dutton-criticism/156656|url-status=live}} which will include offering customers specially commissioned rings with the phrase, "until we all belong". This phrase will appear on Qantas boarding passes and other paraphernalia. The cost of the campaign by Qantas and other participating companies is expected to be more than $5 million.{{cite news|url=http://www.smh.com.au/federal-politics/political-news/fed-up-eric-abetz-slams-big-business-over-latest-samesex-marriage-push-20170403-gvcfjv.html|title='Fed up': Eric Abetz slams big business over latest same-sex marriage push|author=Koziol, Michael|date=3 April 2017|work=Sydney Morning Herald|access-date=3 April 2017|archive-date=4 April 2017|archive-url=https://web.archive.org/web/20170404061824/http://www.smh.com.au/federal-politics/political-news/fed-up-eric-abetz-slams-big-business-over-latest-samesex-marriage-push-20170403-gvcfjv.html|url-status=live}}

Joyce has pledged Qantas will, "continue social-justice campaigning",{{cite news|url=http://www.starobserver.com.au/news/national-news/alan-joyce-qantas-will-continue-social-justice-campaigning/181858|title=Alan Joyce Qantas will continue social-justice campaigning|work=Star Observer|author=Jones, Jesse|date=9 May 2019|access-date=7 June 2019|archive-date=7 June 2019|archive-url=https://web.archive.org/web/20190607033609/http://www.starobserver.com.au/news/national-news/alan-joyce-qantas-will-continue-social-justice-campaigning/181858|url-status=live}}{{Cite web|url=http://www.smh.com.au/business/aviation/order-of-australia-samesex-marriage-support-pays-off-for-qantas-joyce-says-20170609-gwnyv5.html|title=Order of Australia: Same-sex marriage support pays off for Qantas, Joyce says|date=12 June 2017|website=Sydney Morning Herald|access-date=25 June 2017|archive-date=15 June 2017|archive-url=https://web.archive.org/web/20170615010840/http://www.smh.com.au/business/aviation/order-of-australia-samesex-marriage-support-pays-off-for-qantas-joyce-says-20170609-gwnyv5.html|url-status=live}}{{cite news|url=https://www.theguardian.com/world/2017/oct/26/qantas-boss-tops-lgbt-leaders-list-for-backing-same-sex-marriage-in-australia|title=Qantas boss tops LGBT leaders list for backing same-sex marriage in Australia|work=The Guardian|date=26 October 2017|access-date=7 June 2019|archive-date=20 May 2019|archive-url=https://web.archive.org/web/20190520033128/https://www.theguardian.com/world/2017/oct/26/qantas-boss-tops-lgbt-leaders-list-for-backing-same-sex-marriage-in-australia|url-status=live}} in relation to Israel Folau, sacked by Rugby Australia, which is financially supported by Qantas,{{cite news|url=https://www.news.com.au/sport/rugby/qantas-chief-alan-joyce-breaks-his-silence-on-israel-folau-posts/news-story/542160eb9fc414787efeb9f8cdf78179|title=Qantas chief Alan Joyce breaks his silence on Israel Folau posts|work=News.com|date=10 May 2019|access-date=7 June 2019|archive-date=7 June 2019|archive-url=https://web.archive.org/web/20190607022849/https://www.news.com.au/sport/rugby/qantas-chief-alan-joyce-breaks-his-silence-on-israel-folau-posts/news-story/542160eb9fc414787efeb9f8cdf78179|url-status=live}} following his social media postings on homosexuality.

In August 2011, the company announced that following financial losses of A$200 million ($209 million) for the year ending June 2011 and a decline in market share, major structural changes would be made.{{Cite web|url=https://www.abc.net.au/worldtoday/content/2011/s3294410.htm|title=Qantas announces sweeping changes|date=16 August 2011|website=www.abc.net.au|language=en-AU|access-date=31 March 2020|archive-date=30 November 2020|archive-url=https://web.archive.org/web/20201130055651/https://www.abc.net.au/worldtoday/content/2011/s3294410.htm|url-status=live}} One planned change that did not come to fruition was the plan to create a new Asia-based premium airline that would operate under a different name.{{Cite web|url=https://www.smh.com.au/business/qantas-shelves-asia-airline-plan-20120309-1uppu.html|title=Qantas shelves Asia airline plan|last=O'sullivan|first=Matt|date=10 March 2012|website=The Sydney Morning Herald|archive-url=https://web.archive.org/web/20181025055845/https://www.smh.com.au/business/qantas-shelves-asia-airline-plan-20120309-1uppu.html|archive-date=25 October 2018|url-status=live|access-date=27 September 2018}} In addition to this plan, Qantas announced it planned to cut 1,000 jobs.{{cite news|url=https://www.theglobeandmail.com/report-on-business/international-news/asian-pacific/qantas-to-slash-1000-jobs-start-new-asian-airline/article2130844/|archive-url=https://web.archive.org/web/20110829031351/http://www.theglobeandmail.com/report-on-business/international-news/asian-pacific/qantas-to-slash-1000-jobs-start-new-asian-airline/article2130844/|url-status=dead|archive-date=29 August 2011|title=Qantas to slash 1,000 jobs, start new Asian airline|date=16 August 2011|location=Canada|work=Globe and Mail|first=Kristen|last=Gelineau}} The reforms included route changes, in particular the cessation of services to London via Hong Kong and Bangkok. While Qantas still operated in these cities, onward flights to London would be via its Oneworld partner British Airways under a code-share service.{{cite web|url=http://airlineroute.net/2011/08/22/qf-s12update2/|title=QANTAS NS12 Operation Changes: Update 2 as of 22AUG11|date=22 August 2011|access-date=22 August 2011|archive-date=20 September 2011|archive-url=https://web.archive.org/web/20110920194144/http://airlineroute.net/2011/08/22/qf-s12update2/|url-status=live}}

File:Qantas A380 receiving a water cannon salute at Dubai International Airport.jpg on 1 April 2013]]

In 2012, Qantas reported an A$245 million full-year loss to the end of June 2012, citing high fuel prices, intense competition and industrial disputes. This was the first full year loss since Qantas was fully privatised 17 years previously, in 1995, and led to the airline cancelling its order of 35 new Boeing 787 aircraft, to reduce its spending.{{cite web|url=http://www.brisbanetimes.com.au/business/earnings-season/qantas-cancels-jet-orders-as-it-posts-first-loss-20120823-24ngx.html|title=Qantas cancels jet orders as it posts first loss|date=23 August 2012|access-date=23 August 2012|archive-date=24 August 2012|archive-url=https://web.archive.org/web/20120824115451/http://www.brisbanetimes.com.au/business/earnings-season/qantas-cancels-jet-orders-as-it-posts-first-loss-20120823-24ngx.html|url-status=live}} Qantas subsequently divested itself of its 50% holding of StarTrack, Australia's largest road freight company, in part for acquiring full interest in Australian airExpress.{{cite web|title=Australia Post finalises StarTrack acquisition|date=14 November 2012|publisher=Australia Post|url=http://auspost.com.au/about-us/australia-post-finalises-startrack-acquisition.html|archive-url=https://web.archive.org/web/20121121095251/http://auspost.com.au/about-us/australia-post-finalises-startrack-acquisition.html|archive-date=21 November 2012|url-status=dead|access-date=25 March 2014}}{{Cite news|title=Australia Post to buy Qantas out of freight group StarTrack in $400 million deal|newspaper=Herald Sun|location=Melbourne|date=2 October 2012|url=http://www.heraldsun.com.au/business/companies/australia-post-to-buy-qantas-out-of-freight-group-startrack-express-in-400-million-deal/story-fndgp8b1-1226486162571|archive-url=https://archive.today/20121230114508/http://www.heraldsun.com.au/business/companies/australia-post-to-buy-qantas-out-of-freight-group-startrack-express-in-400-million-deal/story-fndgp8b1-1226486162571|url-status=dead|archive-date=30 December 2012}} In March 2012, Qantas set up Jetstar Hong Kong with China Eastern Airlines Corporation, which was intended to begin flights in 2013, but became embroiled in a protracted approval process.{{cite news|url=https://www.bloomberg.com/news/2012-03-25/qantas-plans-hong-kong-budget-airline-with-china-eastern.html|title=Qantas, China Eastern Plan Cheap Flights for Asia Middle|last1=Fickling|first1=David|date=26 March 2012|work=Bloomberg|last2=Wang|first2=Jasmine|access-date=11 March 2017|archive-date=31 May 2014|archive-url=https://web.archive.org/web/20140531124559/http://www.bloomberg.com/news/2012-03-25/qantas-plans-hong-kong-budget-airline-with-china-eastern.html|url-status=live}}

Qantas and Emirates began an alliance on 31 March 2013, in which their combined carriers offered 98 flights per week to Dubai.{{cite web|last=Fickling|first=David|url=https://www.bloomberg.com/news/2013-03-31/qantas-europe-bookings-up-6-fold-as-emirates-alliance-takes-off.html|title=Qantas Europe Sales Up 6-Fold as Emirates Alliance Takes Off|publisher=Bloomberg|date=31 March 2013|access-date=3 July 2013|archive-date=15 May 2013|archive-url=https://web.archive.org/web/20130515153028/http://www.bloomberg.com/news/2013-03-31/qantas-europe-bookings-up-6-fold-as-emirates-alliance-takes-off.html|url-status=live}}{{cite web|date=2 April 2013|title=Capital Business » Emirates, Qantas historic partnership begins|url=http://www.capitalfm.co.ke/business/2013/04/emirates-qantas-historic-partnership-begins/|url-status=live|archive-url=https://web.archive.org/web/20130403215402/http://www.capitalfm.co.ke/business/2013/04/emirates-qantas-historic-partnership-begins/|archive-date=3 April 2013|access-date=3 July 2013|publisher=Capitalfm.co.ke}} In September 2013, the carrier predicted another A$250 million ({{US$|220|link=yes}} million) net loss for the half-year period that ended on 31 December and the implementation of further cost-cutting measures that would see the cut of 1,000 jobs within a year.{{cite news|last=Paylor|first=Anne|title=Qantas warns of half-year losses, announces 1,000 staff cutbacks|url=https://aviationweek.com/air-transport/airlines-lessors/qantas-warns-half-year-losses-announces-1000-staff-cutbacks|work=Air Transport World|date=5 December 2013|archive-url=https://archive.today/20131206205420/http://atwonline.com/finance-amp-data/qantas-warns-half-year-losses-announces-1000-staff-cutbacks|archive-date=6 December 2013|url-status=dead}} S&P downgraded Qantas credit from BBB− (the lowest investment grade) to BB+.{{cite news|last=Kelly|first=Ross|title=S&P Downgrades Qantas|url=https://online.wsj.com/news/articles/SB10001424052702303997604579240962188476596|newspaper=The Wall Street Journal|date=6 December 2013|archive-url=https://archive.today/20131206214308/http://online.wsj.com/news/articles/SB10001424052702303997604579240962188476596|archive-date=6 December 2013|url-status=dead}} Moody's applied a similar downgrading a month later.{{cite news|last=Paylor|first=Anne|title=Qantas receives second rating downgrade|url=https://aviationweek.com/air-transport/airlines-lessors/qantas-receives-second-rating-downgrade|work=Air Transport World|date=9 January 2014|archive-url=https://archive.today/20140110002911/http://atwonline.com/finance-amp-data/qantas-receives-second-rating-downgrade|archive-date=10 January 2014|url-status=dead}}

Losses continued into the 2014 reporting year, with the Qantas Group reporting a half year loss of A$235 million ({{US$|208}} million){{cite news|title=Qantas Group reports $208 million loss for FY14 first half|first=Mark|last=Nensel|work=Air Transport World|date=27 February 2014|url=https://aviationweek.com/air-transport/safety-ops-regulation/other-news-10282008-5|url-status=live|archive-url=https://web.archive.org/web/20140228131959/http://atwonline.com/finance-amp-data/qantas-group-reports-208-million-loss-fy14-first-half|archive-date=28 February 2014}}  and an eventual full year loss of A$2.84 billion. In February 2014, additional cost-cutting measures to save A$2 billion, including the loss of 5,000 jobs that will see the workforce lowered from 32,000 to 27,000 by 2017 were announced.{{cite news|title=Qantas responds to deterioration: cuts 5,000 jobs & 50 aircraft – but changes are overdue|work=Centre for Aviation|url=http://centreforaviation.com/analysis/qantas-responds-to-deterioration-cuts-5000-jobs--50-aircraft--but-changes-are-over-due-154979|url-status=live|archive-url=https://web.archive.org/web/20140227115936/http://centreforaviation.com/analysis/qantas-responds-to-deterioration-cuts-5000-jobs--50-aircraft--but-changes-are-over-due-154979|archive-date=27 February 2014}} In May 2014, the company stated it expected to shed 2,200 jobs by June 2014, including those of 100 pilots. Qantas reduced the size of its fleet by retiring aircraft and deferring deliveries, and planned to sell some of its assets.{{cite news|title=Qantas slashes 5,000 jobs as it posts A$252m H1 loss|first=Ellis|last=Taylor|location=Singapore|work=Flightglobal|date=27 February 2014|url=http://www.flightglobal.com/news/articles/qantas-slashes-5000-jobs-as-it-posts-a252m-h1-loss-396383/|url-status=live|archive-url=https://web.archive.org/web/20140227120533/http://www.flightglobal.com/news/articles/qantas-slashes-5000-jobs-as-it-posts-a252m-h1-loss-396383/|archive-date=27 February 2014}}{{cite news|title=Qantas to trim 747 fleet, defer 787 and A380 deliveries|first=Ellis|last=Taylor|location=Singapore|work=Flightglobal|date=27 February 2014|url=http://www.flightglobal.com/news/articles/qantas-to-trim-747-fleet-defer-787-and-a380-deliveries-396387/|url-status=live|archive-url=https://web.archive.org/web/20140227122535/http://www.flightglobal.com/news/articles/qantas-to-trim-747-fleet-defer-787-and-a380-deliveries-396387/|archive-date=27 February 2014}}

With 2,200 employees laid off by June 2014, another 1,800 job positions were planned to be cut by June 2015.{{cite news|title=More maintenance jobs axed in Qantas cost-cutting effort|first=Adrian|last=Schofield|work=Air Transport World|date=8 July 2014|url=http://atwonline.com/labor/more-maintenance-jobs-axed-qantas-cost-cutting-effort|archive-url=https://web.archive.org/web/20140708231020/http://atwonline.com/labor/more-maintenance-jobs-axed-qantas-cost-cutting-effort|archive-date=8 July 2014}} Also during 2014, the Qantas Sale Act, under which the airline was privatised, was amended to repeal parts of section 7.{{cite news|url=http://www.austlii.edu.au/au/legis/cth/num_act/qsaa2014200/|title=QANTAS Sale Amendment Act 2014 (No. 94, 2014)|date=8 August 2014|access-date=8 May 2015|publisher=AustLII|archive-date=18 May 2015|archive-url=https://web.archive.org/web/20150518085106/http://www.austlii.edu.au/au/legis/cth/num_act/qsaa2014200/|url-status=live}} That act limits foreign ownership of Qantas to 49 percent, with foreign airlines subject to further restrictions, including a 35-percent limit for all foreign airline shareholdings combined. A single foreign entity can hold no more than 25 percent of the airline's shares.{{cite news|url=http://www.smh.com.au/business/ditching-sale-act-wont-end-turbulence-for-vexed-qantas-20120624-20wjr.html#ixzz24djAbsU3|title=Ditching sale act won't end turbulence for vexed Qantas|last=O'Sullivan|first=Matt|date=25 June 2012|access-date=27 August 2012|newspaper=Sydney Morning Herald|archive-date=4 September 2015|archive-url=https://web.archive.org/web/20150904013139/http://www.smh.com.au/business/ditching-sale-act-wont-end-turbulence-for-vexed-qantas-20120624-20wjr.html#ixzz24djAbsU3|url-status=live}}

Qantas returned to profit in 2015, announcing a A$557 million after tax profit in August 2015, in contrast with a A$2.84 billion loss the year earlier.{{Cite web|url=http://www.abc.net.au/news/2015-08-20/qantas-full-year-profit-2015/6710462|title=Qantas swings back to $557m profit, announces $505m shareholder payment|last=Ryan|first=Peter|date=20 August 2015|website=ABC|access-date=27 September 2018|archive-date=22 September 2018|archive-url=https://web.archive.org/web/20180922075002/http://www.abc.net.au/news/2015-08-20/qantas-full-year-profit-2015/6710462|url-status=live}} In 2015, Qantas sold its lease of Terminal 3 at Sydney Airport, which was due to continue until 2019, back to Sydney Airport Corporation for $535 million. This meant Sydney Airport resumed operational responsibility of the terminal, including the lucrative retail areas.{{cite web|url=http://www.ausbt.com.au/qantas-sells-sydney-airport-terminal-lease-for-535-million|first=David|last=Flynn|work=Australian Business Traveller|date=18 August 2015|access-date=18 August 2015|title=Qantas sells Sydney Airport terminal lease for $535 million|archive-date=4 September 2015|archive-url=https://web.archive.org/web/20150904013140/http://www.ausbt.com.au/qantas-sells-sydney-airport-terminal-lease-for-535-million|url-status=live}}{{clear right}}

{{Main|List of Qantas fatal accidents}}

It is often claimed that Qantas has never had an aircraft crash. While it is true that the company has neither lost a jet airliner nor had any jet fatalities, it had eight fatal accidents and an aircraft shot down between 1927 and 1945, with the loss of 63 people. Half of these accidents and the shoot-down occurred during World War II, when the Qantas aircraft were operating on behalf of Allied military forces. Post-war, it lost another four aircraft (one was owned by BOAC and operated by Qantas in a pooling arrangement) with a total of 21 people killed. The last fatal accidents suffered by Qantas were in 1951, with three fatal crashes in five months.{{cite magazine|last=Kamenev|first=Marina|title=Qantas: Airline Safety's Golden Child No More?|date=24 November 2010|magazine=Time|url=http://content.time.com/time/world/article/0,8599,2032492,00.html|access-date=24 May 2015|archive-date=24 May 2015|archive-url=https://web.archive.org/web/20150524233906/http://content.time.com/time/world/article/0,8599,2032492,00.html|url-status=live}}{{cite magazine|last=Palmer|first=Brian|title=Is Qantas The World's Safest Airline?|date=1 November 2011|magazine=Slate|url=http://www.slate.com/articles/news_and_politics/explainer/2011/11/airline_safety_does_qantas_airlines_crash_free_record_make_it_th.html|access-date=24 May 2015|archive-date=24 May 2015|archive-url=https://web.archive.org/web/20150524232929/http://www.slate.com/articles/news_and_politics/explainer/2011/11/airline_safety_does_qantas_airlines_crash_free_record_make_it_th.html|url-status=live}} Qantas' safety record allows the airline to be officially known as the world's safest airline for seven years in a row from 2012 until 2019{{Cite web|url=https://www.airlineratings.com/news/worlds-safest-airlines-named-for-2019/|title=World's Safest Airlines named for 2019|last=Thomas|first=Geoffrey|date=3 January 2019|website=Airline Ratings|language=en-AU|access-date=15 September 2019|archive-date=13 October 2019|archive-url=https://web.archive.org/web/20191013194337/https://www.airlineratings.com/news/worlds-safest-airlines-named-for-2019/|url-status=live}} and again in 2021{{Cite web|url=https://www.traveller.com.au/worlds-safest-and-least-safe-airlines-for-2021-named-h1t68z|title=World's safest, and least safe, airlines for 2021 named|date=5 January 2021|website=Traveller.com.au|language=en-AU|access-date=20 June 2021|archive-date=24 June 2021|archive-url=https://web.archive.org/web/20210624201847/https://www.traveller.com.au/worlds-safest-and-least-safe-airlines-for-2021-named-h1t68z|url-status=live}} and 2023.{{Cite web|last=Green|first=Eli|title=Qantas regains top spot for safest airline in 2023|url=https://www.news.com.au/travel/travel-updates/health-safety/qantas-regains-top-spot-for-safest-airline-in-2023/news-story/cdb6c1d23d13cfac988c681f59f11729}}

Since the end of World War II, the following accidents and incidents have occurred:

• On 23 March 1946, an Avro Lancastrian registered G-AGLX disappeared while flying over the Indian Ocean. The BOAC-owned aircraft was being operated by Qantas on the Karachi—Sydney part of the two airlines' joint service from London to Sydney. It disappeared with seven passengers and crew on board between Colombo, Ceylon (now Sri Lanka), and the Cocos (Keeling) Islands, approximately three hours before it was due to arrive at the Cocos islands.{{cite web|url=http://aviation-safety.net/database/record.php?id=19460323-0|title=Avro 691 Lancastrian 1 G-AGLX Indian Ocean|website=Aviation Safety Network|publisher=Flight Safety Foundation|access-date=17 May 2018|archive-date=5 August 2011|archive-url=https://web.archive.org/web/20110805221409/http://aviation-safety.net/database/record.php?id=19460323-0|url-status=live}}
• On 7 April 1949, an Avro Lancastrian registered VH-EAS swung on landing at Dubbo, New South Wales during a training flight, causing the gear to collapse. The aircraft was destroyed by fire, but the crew evacuated safely.{{cite web|title=Accident Description|publisher=Aviation Safety Network|url=http://aviation-safety.net/database/record.php?id=19490407-0|access-date=14 February 2007|archive-date=29 September 2007|archive-url=https://web.archive.org/web/20070929171836/http://aviation-safety.net/database/record.php?id=19490407-0|url-status=live}}
• On 16 July 1951, a de Havilland Australia DHA-3 Drover registered VH-EBQ crashed off the coast of New Guinea (in the Huon Gulf near the mouth of the Markham River) after the centre engine's propeller failed. The pilot and the six passengers on board were killed.{{cite web|url=http://nla.gov.au/nla.news-article2833330|title=Newspaper Article|publisher=Trove.nla.gov.au|date=17 July 1951|access-date=8 July 2011|archive-date=28 July 2020|archive-url=https://web.archive.org/web/20200728103515/https://trove.nla.gov.au/newspaper/article/2833330|url-status=live}}
• On 21 September 1951, a de Havilland DH.84 Dragon registered VH-AXL, crashed in mountainous country southeast of Arona in the central highlands of New Guinea, no passengers were on board, the pilot was killed.{{cite news|title=Pilot killed in Qantas crash|url=https://trove.nla.gov.au/newspaper/article/2838302|access-date=11 February 2018|work=Canberra Times|page=4|archive-date=11 February 2018|archive-url=https://web.archive.org/web/20180211190116/https://trove.nla.gov.au/newspaper/article/2838302|url-status=live}}
• On 13 December 1951, a de Havilland DH.84 Dragon registered VH-URV crashed in mountainous country near Mount Hagen, central highlands of New Guinea. The pilot and the two passengers were killed. This is the last fatal accident suffered by Qantas.{{cite news|title=Air crash in New Guinea|url=https://trove.nla.gov.au/newspaper/article/42724472|access-date=11 February 2018|work=Cairns Post|date=15 December 1951|page=5|archive-date=11 February 2018|archive-url=https://web.archive.org/web/20180211190125/https://trove.nla.gov.au/newspaper/article/42724472|url-status=live}}
• On 24 August 1960, a Lockheed L-1049 Super Constellation registered VH-EAC crashed on take-off at Mauritius en route to the Cocos Islands, Australia. The take-off was aborted following an engine failure, the aircraft ran off the runway, and was destroyed by fire. There were no fatalities.{{cite web|title=Misadventure at Mauritius|author=Job, Macarthur|publisher=Flight Safety Australia (January–February 2000)|url=http://www.casa.gov.au/fsa/2000/jan/page49.pdf|date=23 September 1999|access-date=17 December 2006|url-status=dead|archive-url=https://web.archive.org/web/20070203225636/http://www.casa.gov.au/fsa/2000/jan/page49.pdf|archive-date=3 February 2007}}
• On 1 June 1989, Qantas Flight 5, a Boeing 747-200 operating from Sydney to Singapore was cruising at 32,000 ft about 900 km south-east of Derby when it sharply climbed 1500 ft. The pilots disengaged the auto-pilot and the aircraft sharply descended 1500 ft. Unrestrained passengers hit the cabin's internal ceiling panels, leaving holes. The aircraft diverted to Darwin, where 47 passengers were taken to hospital with cuts, bruises, chest pains, concussion, fractured ribs and shock. Three passengers suffered spinal injuries.{{cite news|last=Cooke|first=Karen|date=3 June 1989|title='The top of the aeroplane looked like Swiss cheese'|work=The Sydney Morning Herald|via=Dow Jones Factiva}}{{cite news|author=|date=2 June 1989|title=46 Hurt as Jet Nose-Dives on Way to Singapore|url=https://www.latimes.com/archives/la-xpm-1989-06-02-mn-1190-story.html|work=Los Angeles Times|access-date=12 March 2024|archive-url=https://web.archive.org/web/20240311135637/https://www.latimes.com/archives/la-xpm-1989-06-02-mn-1190-story.html|archive-date=11 March 2024|url-status=live}}{{cite news|author=|date=2 June 1989|title=47 injured as Qantas jumbo takes a nose-dive|url=https://books.google.com/books?id=Nnc1AAAAIBAJ&dq=47+injured+as+qantas&pg=PA3|work=The Age|via=Google Books|access-date=12 March 2024}}{{cite news|author=|date=2 June 1989|title=People tossed as 747 soars, then plunges|url=https://books.google.com/books?id=dq1jAAAAIBAJ&dq=People+tossed+as+747+soars&pg=PA2|work=Eugene Register-Guard|via=Google Books|access-date=12 March 2024}}
• On 23 September 1999, Qantas Flight 1, a Boeing 747–400 registered VH-OJH, overran the runway while landing at Bangkok, Thailand, during a heavy thunderstorm. The aircraft came to a stop on a golf course, but without fatalities. The Australian Transport Safety Bureau criticised numerous inadequacies in Qantas' operational and training processes.{{ATSBLink | type =A | year =1999 | occno =199904538 | title =Boeing Co 747-438, VH-OJH | accessdate =23 July 2007}}

• On 25 July 2008, Qantas Flight 30, a Boeing 747–400 registered VH-OJK, suffered a ruptured fuselage and decompression as a result of an oxygen tank explosion over the South China Sea. En route from Hong Kong International Airport to Melbourne Airport, the aircraft made an emergency landing in the Philippines with no injuries.{{cite press release|title=Qantas Boeing 747–400 depressurisation and diversion to Manila on 25 July 2008|publisher=Australian Transport Safety Bureau|date=28 July 2008|url=http://www.atsb.gov.au/newsroom/2008/release/2008_24.aspx|access-date=28 July 2008|archive-url=https://web.archive.org/web/20080803154036/http://www.atsb.gov.au/newsroom/2008/release/2008_24.aspx|archive-date=3 August 2008|url-status=dead}}
• On 7 October 2008, an Airbus A330-300 registered VH-QPA, travelling from Singapore Changi Airport to Perth, Western Australia as Qantas Flight 72, suffered a rapid loss of altitude in two sudden uncommanded pitch down manoeuvres causing serious injuries while {{convert|80|nmi|km mi}} from Learmonth. The aircraft safely landed in Learmonth, with 14 people requiring transportation by air ambulance to Perth. Another 30 people also required hospital treatment, while an additional 30 people had injuries not requiring hospital treatment.{{cite press release|title=2008/40 – Qantas Airbus Incident Media Conference|publisher=Australian Transport Safety Bureau|date=8 October 2008|url=http://www.atsb.gov.au/newsroom/2008/release/2008_40.aspx|access-date=8 October 2008|archive-url=https://web.archive.org/web/20190617090041/http://www.atsb.gov.au/newsroom/2008/release/2008_40.aspx|archive-date=17 June 2019|url-status=dead}} Initial investigations identified an inertial reference system fault in the Number-1 Air Data Inertial Reference Unit as the likely origin of the event. On receiving false indication of a very high angle of attack, the flight control systems commanded a pitch down movement, reaching a maximum of 8.5 degrees pitch down.{{cite press release|title=2008/43 – Qantas Airbus A330 accident Media Conference|publisher=Australian Transport Safety Bureau|date=14 October 2008|url=http://www.atsb.gov.au/newsroom/2008/release/2008_43.aspx|access-date=14 October 2008|archive-url=https://web.archive.org/web/20190617090043/http://www.atsb.gov.au/newsroom/2008/release/2008_43.aspx|archive-date=17 June 2019|url-status=dead}} The incident featured in a 7 News documentary.[https://web.archive.org/web/20190605054946/https://www.youtube.com/watch?v=0cS1SMptlnQ 7 News documentary]
• On 4 November 2010, Qantas Flight 32, an Airbus A380 registered VH-OQA, fitted with four Rolls-Royce Trent 972 engines, suffered an uncontained turbine disc failure of its left inboard engine shortly after taking off from Singapore Changi Airport en route to Sydney. The aircraft returned to Singapore and landed safely. None of the 440 passengers or 29 crew on board were injured.{{cite news|last=Carson|first=Vanda|date=20 June 2013|title=Qantas attendants sue over explosion|newspaper=The Daily Telegraph|url=http://www.dailytelegraph.com.au/news/nsw/qantas-attendants-sue-over-explosion/story-fni0cx12-1226666535421?nk=dc9e1caae518f53e8c49270990cf91ce|location=Sydney|access-date=9 February 2015|archive-date=28 July 2020|archive-url=https://web.archive.org/web/20200728103516/https://www.dailytelegraph.com.au/news/nsw/qantas-attendants-sue-over-explosion/news-story/22eddeaad77156ff6746768f79a29b7a?nk=bf83fdd580c215e952652cbd2aef86f2-1595932516|url-status=live}}{{cite web|title=Qantas grounds A380s after engine failure|publisher=Australian Broadcasting Corporation|date=4 November 2010|url=http://www.abc.net.au/news/2010-11-04/qantas-grounds-a380s-after-engine-failure/2324262|url-status=live|archive-url=https://web.archive.org/web/20130703015325/http://www.abc.net.au/news/2010-11-04/qantas-grounds-a380s-after-engine-failure/2324262|archive-date=3 July 2013}}{{cite news|title=Qantas jet engine fails: witnesses tell of hearing explosion|work=The Age|location=Melbourne|date=4 November 2010|url=http://www.theage.com.au/travel/travel-news/qantas-jet-engine-fails-witnesses-tell-of-hearing-explosion-20101104-17f49.html?autostart=1|access-date=4 November 2010|last=O'Sullivan|first=Matt|archive-date=7 November 2010|archive-url=https://web.archive.org/web/20101107144356/http://www.theage.com.au/travel/travel-news/qantas-jet-engine-fails-witnesses-tell-of-hearing-explosion-20101104-17f49.html?autostart=1}}

{{Main|1971 Qantas bomb hoax}}

On 26 May 1971 Qantas received a call from a "Mr. Brown" claiming that there was a bomb planted on a Hong Kong-bound jet and demanding $500,000 in unmarked $20 notes. The caller and threat were taken seriously when he directed police to an airport locker where a functional bomb was found. Arrangements were made to pick up the money in front of the head office of the airline in the heart of the Sydney business district. Qantas paid the money and it was collected, after which Mr. Brown called again, advising the "bomb on the plane" story was a hoax. The initial pursuit of the perpetrator was bungled by the New South Wales Police Force which, despite having been advised of the matter from the time of the first call, failed to establish adequate surveillance of the pick-up of the money. Directed not to use their radios (for fear of being "overheard"), the police were unable to communicate adequately.{{cite book|last=Young|first=Barry|title=The Qantas Extortion Case|publisher=Qantas Public Affairs Department|location=Sydney}}

Tipped off by a still-unidentified informer, the police arrested an Englishman, Peter Macari,{{cite news|last=Macey|first=Richard|title='Mr Brown' and riddle of the man who just vanished|work=Sydney Morning Herald|date=25 May 2002|url=http://www.smh.com.au/articles/2002/05/24/1022038477530.html|access-date=17 December 2006|archive-date=16 October 2007|archive-url=https://web.archive.org/web/20071016212019/http://www.smh.com.au/articles/2002/05/24/1022038477530.html|url-status=live}} finding more than $138,000 hidden in an Annandale property. Convicted and sentenced to 15 years in prison, Macari served nine years before being deported to Britain. More than $224,000 remains unaccounted for. The 1986 telemovie Call Me Mr. Brown, directed by Scott Hicks and produced by Terry Jennings, relates to this incident.{{cite web|url=https://www.ozmovies.com.au/movie/call-me-mr.-brown|title=Call Me Mr. Brown (1986)|date=January 1986|access-date=9 June 2019|archive-date=9 June 2019|archive-url=https://web.archive.org/web/20190609152034/https://www.ozmovies.com.au/movie/call-me-mr.-brown|url-status=live}} Produced by The Kino Film Co. Ltd., and only released on VHS by The Home Cimema Group (find it on Youtube) On 4 July 1997 a copycat extortion attempt was thwarted by police and Qantas security staff.{{Cite conference|author=Jennifer Muldoon|author2=Melissa Jones|title=Extortion Attempt Qantas Airways|conference=Crime Against Business, convened by the Australian Institute of Criminology, Melbourne, 18–19 June 1998|name-list-style=amp|url=http://www.aic.gov.au/media_library/conferences/cab/muldoonjones.pdf|access-date=22 August 2015|archive-url=https://web.archive.org/web/20140212104756/http://www.aic.gov.au/media_library/conferences/cab/muldoonjones.pdf|url-status=dead|archive-date=12 February 2014}}

{{Main|Airline seating sex discrimination controversy}}

{{update|date=February 2025}}

In November 2005, it was revealed that Qantas had a policy of not seating adult male passengers next to unaccompanied children. This led to accusations of discrimination. The policy came to light following an incident in 2004 when Mark Wolsay, who was seated next to a young boy on a Qantas flight in New Zealand, was asked to change seats with a female passenger. A steward informed him that "it was the airline's policy that only women were allowed to sit next to unaccompanied children".{{cite news|url=http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10357510|title=Ban on men sitting next to children|date=29 November 2005|work=The New Zealand Herald|access-date=8 July 2011|first=Ainsley|last=Thomson|archive-date=7 July 2012|archive-url=https://web.archive.org/web/20120707154406/http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10357510|url-status=live}} Cameron Murphy of the NSW Council for Civil Liberties president criticised the policy and stated that "there was no basis for the ban". He said it was wrong to assume that all adult males posed a danger to children.{{cite news|url=http://www.news.com.au/business/story/0,10166,17403443-462,00.html?from=rss|work=News Limited|title=Qantas ban on men 'discriminatory'|url-status=dead|archive-url=https://web.archive.org/web/20080501070249/http://www.news.com.au/business/story/0%2C10166%2C17403443-462%2C00.html?from=rss|archive-date=1 May 2008}} The policy has also been criticised for failing to take female abusers into consideration.{{cite news|title=Sex discrimination controversy|work=7:30 Report|publisher=ABC TV|url=http://www.abc.net.au/7.30/stories/s120777.htm|access-date=27 May 2007|archive-url=https://web.archive.org/web/20071016222157/http://abc.net.au/7.30/stories/s120777.htm|archive-date=16 October 2007}}

In 2010, when British Airways was successfully sued to change its child seating policy, Qantas argued again that banning men from sitting next to unaccompanied children "reflected parents' concerns".BBC News: [https://www.bbc.co.uk/news/uk-11061577 BA changes child seating policy following court case] {{Webarchive|url=https://web.archive.org/web/20170207055728/http://www.bbc.co.uk/news/uk-11061577 |date=7 February 2017 }}, 23 August 2010. Retrieved 15 August 2012 In August 2012, the controversy resurfaced when a male passenger had to swap seats with a female passenger after the crew noticed he was sitting next to an unrelated girl travelling alone. The man felt discriminated against and humiliated before the other passengers as a possible paedophile.The Age: [http://www.theage.com.au/travel/travel-incidents/nurse-humiliated-by-qantas-policy-20120813-243t4.html Nurse 'humiliated' by Qantas policy] {{webarchive|url=https://web.archive.org/web/20120815221952/http://www.theage.com.au/travel/travel-incidents/nurse-humiliated-by-qantas-policy-20120813-243t4.html |date=15 August 2012 }}, 13 August 2012. Retrieved 15 August 2012 A Qantas spokesman defended the policy as consistent with that of other airlines in Australia and around the globe.

In 2006, a class action lawsuit, alleging price-fixing on air cargo freight, was commenced in Australia. The lawsuit was settled early in 2011 with Qantas agreeing to pay in excess of $21 million to settle the case.{{cite web|author=Freight Transport|url=http://www.eyefortransport.com/content/qantas-settles-us-class-action-lawsuit|title=Qantas settles US class action lawsuit|publisher=EyeforTransport|date=14 January 2011|access-date=15 August 2012|archive-url=https://web.archive.org/web/20110117040206/http://eyefortransport.com/content/qantas-settles-us-class-action-lawsuit|archive-date=17 January 2011}}

Qantas has pleaded guilty to participating in a cartel that fixed the price of air cargo. Qantas Airways Ltd. was fined CAD$155,000 after it admitted that its freight division fixed surcharges on cargo exported on certain routes from Canada between May 2002 and February 2006.{{cite news|url=https://www.cbc.ca/news/business/regulators-fine-qantas-in-cargo-price-fixing-cartel-1.822665|title=CBC News Regulators fine Qantas in Cargo Price-Fixing Cartel|publisher=Canadian Broadcasting Corporation|date=7 July 2009|access-date=8 July 2011|archive-date=19 July 2009|archive-url=https://web.archive.org/web/20090719101658/http://www.cbc.ca/money/story/2009/07/07/competition-bureau-quantas-cargo.html|url-status=live}}{{cite news|author=Matt O'Sullivan|url=http://www.smh.com.au/business/qantas-to-pay-48m-price-fixing-fine-20110318-1bzox.html|title=Qantas to pay $4.8m price fixing fine|work=The Sydney Morning Herald|date=18 March 2011|access-date=15 August 2012|archive-date=22 September 2011|archive-url=https://web.archive.org/web/20110922084553/http://www.smh.com.au/business/qantas-to-pay-48m-price-fixing-fine-20110318-1bzox.html|url-status=live}} In July 2007, Qantas pleaded guilty in the United States to price fixing and was fined a total of $61 million through the Department of Justice investigation. The executive in charge was jailed for six months.{{cite news|author=Kim Landers|url=http://www.abc.net.au/news/2008-07-29/former-qantas-executive-jailed-over-price-fixing/456540|title=Former Qantas executive jailed over price-fixing|publisher=Abc.net.au|date=29 July 2008|access-date=15 August 2012|archive-date=7 December 2013|archive-url=https://web.archive.org/web/20131207171848/http://www.abc.net.au/news/2008-07-29/former-qantas-executive-jailed-over-price-fixing/456540|url-status=live}} Other Qantas executives were granted immunity after the airline agreed to co-operate with authorities.{{cite web|url=http://amlawdaily.typepad.com/amlawdaily/2008/05/former-qantas-e.html|title=Former Qantas Executive to Plead Guilty to DOJ Price-Fixing Charges|publisher=Amlawdaily.typepad.com|date=12 May 2008|access-date=15 August 2012|archive-date=2 June 2012|archive-url=https://web.archive.org/web/20120602002444/http://amlawdaily.typepad.com/amlawdaily/2008/05/former-qantas-e.html|url-status=live}}

In 2008, the Australian Competition & Consumer Commission fined the airline $20 million for breaches of the acts associated with protecting consumers.{{Cite news|url=https://www.abc.net.au/news/2008-10-28/qantas-fined-20m-for-price-fixing/185142|title=Qantas fined $20m for price fixing|date=28 October 2008|work=ABC News|access-date=30 December 2018|archive-date=12 October 2019|archive-url=https://web.archive.org/web/20191012095222/https://www.abc.net.au/news/2008-10-28/qantas-fined-20m-for-price-fixing/185142|url-status=live}}{{Cite news|url=https://www.smh.com.au/business/qantas-cops-fine-for-price-fixing-20081211-6we9.html|title=Qantas cops fine for price fixing|date=11 December 2008|work=The Sydney Morning Herald|access-date=30 December 2018|publisher=Fairfax Media|archive-date=30 December 2018|archive-url=https://web.archive.org/web/20181230181114/https://www.smh.com.au/business/qantas-cops-fine-for-price-fixing-20081211-6we9.html|url-status=live}} In November 2010 Qantas was fined 8.8 million euros for its part in an air cargo cartel involving up to 11 other airlines.{{Cite news|url=https://www.abc.net.au/news/2010-11-10/qantas-hit-with-12m-cartel-fine/2330562|title=Qantas hit with $12m cartel fine|last=Brown|first=Rachael|date=10 November 2010|work=ABC News|access-date=30 December 2018|archive-date=21 October 2018|archive-url=https://web.archive.org/web/20181021142032/https://www.abc.net.au/news/2010-11-10/qantas-hit-with-12m-cartel-fine/2330562|url-status=live}}{{Cite news|url=https://www.theaustralian.com.au/news/nation/qantas-one-of-11-airlines-fined-11-billion-for-colluding-on-cargo-pricing/news-story/2e4aaa4a1cdfc9afade06a953e7d6d42|title=Qantas one of 11 airlines fined $1.1 billion for rigging cargo prices|date=10 November 2010|author=Australian Federal Police|work=The Australian|access-date=30 December 2018|publisher=News Corp Australia|archive-date=13 May 2017|archive-url=https://web.archive.org/web/20170513151357/http://www.theaustralian.com.au/news/nation/qantas-one-of-11-airlines-fined-11-billion-for-colluding-on-cargo-pricing/news-story/2e4aaa4a1cdfc9afade06a953e7d6d42|url-status=live}} Qantas was fined NZ$6.5 million in April 2011 when it pleaded guilty in the New Zealand High Court to the cartel operation.{{cite news|url=https://www.abc.net.au/news/2011-05-12/qantas-fined-5m-for-price-fixing/2709208|title=Qantas fined $5m for price-fixing|date=12 May 2011|work=ABC News|access-date=30 December 2018|author=Australian Federal Police|archive-date=2 November 2017|archive-url=https://web.archive.org/web/20171102001249/http://www.abc.net.au/news/2011-05-12/qantas-fined-5m-for-price-fixing/2709208|url-status=live}}

{{main|2011 Qantas industrial disputes}}

In response to ongoing industrial unrest over failed negotiations involving three unions (the Australian Licensed Aircraft Engineers Association (ALAEA), the Australian and International Pilots Association (AIPA) and the Transport Workers Union of Australia (TWU)), the company grounded its entire domestic and international fleet from 5 pm AEDT on 29 October 2011, and employees involved would be locked out from 8 p.m. AEDT on 31 October 2011.{{cite news|title=Qantas suspends operations after locking out striking employees|first=Siva|last=Govindasamy|location=Singapore|publisher=Flightglobal|date=29 October 2011|url=http://www.flightglobal.com/news/articles/qantas-suspends-operations-after-locking-out-striking-employees-364045/|archive-url=https://web.archive.org/web/20130128130737/http://www.flightglobal.com/news/articles/qantas-suspends-operations-after-locking-out-striking-employees-364045/|url-status=live|archive-date=28 January 2013}} However, in the early hours of 31 October, Fair Work Australia ordered that all industrial action taken by Qantas and the involved trade unions be terminated immediately.{{cite news|title=Qantas to fly again after Fair Work terminates dispute|first=Simon|last=Lauder|work=ABC News|date=31 October 2011|url=http://www.abc.net.au/news/2011-10-31/qantas-action-terminated-fair-work-rules/3609158|archive-url=https://web.archive.org/web/20121229045522/http://www.abc.net.au/news/2011-10-31/qantas-action-terminated-fair-work-rules/3609158|url-status=live|archive-date=29 December 2012}} The order was requested by the federal government amid fears that an extended period of grounding would do significant damage to the national economy, especially the tourism and mining sectors. It was reported that the grounding would have had a daily financial impact of A$20 million, and affected an estimated 68,000 customers worldwide.{{cite news|title=Qantas grounds fleet over labor dispute|publisher=CNN|date=29 October 2011|url=http://edition.cnn.com/2011/10/29/world/asia/australia-qantas/index.html|archive-url=https://web.archive.org/web/20131113105010/http://edition.cnn.com/2011/10/29/world/asia/australia-qantas/index.html|url-status=live|archive-date=13 November 2013}}

In 2021, the Transport Workers Union took Qantas to court, over the dismissal of 1,685 baggage handlers and cleaners during the COVID-19 pandemic, whose roles were later outsourced.{{cite web|url=https://australianaviation.com.au/2021/07/breaking-twu-wins-landmark-outsourcing-case-against-qantas/|title=TWU wins landmark outsourcing case against Qantas|date=30 July 2021|website=Australian Aviation|access-date=7 September 2023}} The TWU argued that the airline's actions contravened the Fair Work Act. Qantas claimed it had to make the cuts to ensure the company's survival during the pandemic. In July 2021, the Federal Court of Australia ruled in favour of the TWU. Qantas lost an appeal in May 2022. The case moved to the High Court of Australia in May 2023.{{cite web|url=https://www.abc.net.au/news/2023-05-09/high-court-hear-qantas-and-transport-workers-union-battle/102317516|title=High Court to hear battle between Qantas and Transport Workers' Union over ground crew outsourcing|date=9 May 2023|website=ABC.net.au|access-date=7 September 2023}}{{cite web|url=https://australianaviation.com.au/2023/05/qantas-last-ditch-high-court-outsourcing-appeal-begins-today|title=Qantas last ditch high court outsourcing appeal begins today|date=9 May 2023|website=Australian Aviation|access-date=7 September 2023}} In September 2023, the High Court ruled against Qantas, upholding the original Federal Court decision and leaving the airline liable for compensation. After the verdict, Qantas issued an apology to the sacked workers.{{cite web|url=https://www.abc.net.au/news/2023-09-13/high-court-rules-in-qantas-twu-battle-over-ground-crew-staff/102848684|title=Qantas loses High Court appeal over sacking of 1,700 baggage handlers and cleaners during COVID-19 pandemic|date=13 September 2023|website=ABC.net.au|access-date=13 September 2023}}

Qantas has been subject to protests in relation to the deportation of asylum seekers, which led to disruptions of flights. In 2015 activists prevented the transfer of a Tamil man from Melbourne to Darwin (from where he was to be deported to Colombo) by refusing to take their seats on a Qantas flight.{{cite web|url=http://www.abc.net.au/triplej/programs/hack/protesting-uni-student-who-held-up-flight-told-to-pay-qantas/7816930|title=Protesting uni student who held up flight told to pay Qantas $3,430|first=Journalist Sarah|last=McVeigh|website=Australian Broadcasting Corporation|date=5 September 2016|access-date=2 August 2018|archive-date=10 November 2016|archive-url=https://web.archive.org/web/20161110055942/http://www.abc.net.au/triplej/programs/hack/protesting-uni-student-who-held-up-flight-told-to-pay-qantas/7816930|url-status=live}}{{cite web|url=https://www.theguardian.com/australia-news/2016/sep/02/woman-who-protested-against-asylum-seekers-deportation-on-qantas-flight-to-plead-not-guilty|title=Woman who protested against asylum seeker's deportation on Qantas flight to plead not guilty|first=Melissa|last=Davey|date=1 September 2016|website=the Guardian|access-date=27 January 2019|archive-date=3 August 2018|archive-url=https://web.archive.org/web/20180803074220/https://www.theguardian.com/australia-news/2016/sep/02/woman-who-protested-against-asylum-seekers-deportation-on-qantas-flight-to-plead-not-guilty|url-status=live}}{{cite web|url=https://newmatilda.com/2015/03/03/qantas-bans-second-passenger-over-tarmac-tamil-protest|title=Qantas Bans Second Passenger Over Tarmac Tamil Protest – New Matilda|date=3 March 2015|access-date=2 August 2018|archive-date=3 August 2018|archive-url=https://web.archive.org/web/20180803074142/https://newmatilda.com/2015/03/03/qantas-bans-second-passenger-over-tarmac-tamil-protest/|url-status=dead}}{{cite web|url=https://www.vice.com/en_au/article/qbeypm/protesters-on-a-plane-stopped-an-asylum-seeker-deportation|title=An Australian Protester on a Plane Stopped an Asylum Seeker from Being Potentially Deported|date=3 February 2015|access-date=2 August 2018|archive-date=3 August 2018|archive-url=https://web.archive.org/web/20180803044342/https://www.vice.com/en_au/article/qbeypm/protesters-on-a-plane-stopped-an-asylum-seeker-deportation|url-status=live}}{{cite web|url=http://www.warcry.org.au/single-post/2016/09/09/Jasmine-Pilbrow-Qantas-and-the-cost-of-justice|title=Jasmine Pilbrow, Qantas and the cost of justice – Salvos Warcry Magazine|website=Salvos Warcry Magazine|access-date=2 August 2018|archive-date=3 August 2018|archive-url=https://web.archive.org/web/20180803074020/http://www.warcry.org.au/single-post/2016/09/09/Jasmine-Pilbrow-Qantas-and-the-cost-of-justice|url-status=live}} It was reported that Qantas banned the student from taking Qantas flights in the future. A nameless head of security from Qantas sent a letter to the Melbourne student's email account saying her "actions are unacceptable and will not be tolerated by the Qantas Group or the Jetstar Group".{{cite web|url=http://www.stuff.co.nz/travel/travel-troubles/67079496/qantas-bans-student-who-stood-up-for-what-she-believed-in|title=Qantas bans student who stood up for what she believed in|website=Stuff|date=6 March 2015|access-date=30 August 2018|archive-date=7 September 2018|archive-url=https://web.archive.org/web/20180907065239/https://www.stuff.co.nz/travel/travel-troubles/67079496/qantas-bans-student-who-stood-up-for-what-she-believed-in|url-status=live}}

Also in 2015, another Tamil man was to be sent from Melbourne to Darwin to later be deported. A protest by the man led to him not being put on the aircraft. A spokesman for Qantas said flight QF838 was delayed almost two hours. A spokesperson from Qantas stated that "[s]afety and security is the number-one priority for all airlines and an aircraft is not the right place for people to conduct protests."{{cite web|url=https://www.theguardian.com/australia-news/2015/mar/10/protest-at-melbourne-airport-stops-forced-transfer-of-tamil-asylum-seeker|title=Protest at Melbourne airport stops forced transfer of Tamil asylum seeker|first1=Oliver|last1=Milman|first2=Ben|last2=Doherty|date=10 March 2015|website=the Guardian|access-date=27 January 2019|archive-date=4 August 2018|archive-url=https://web.archive.org/web/20180804140244/https://www.theguardian.com/australia-news/2015/mar/10/protest-at-melbourne-airport-stops-forced-transfer-of-tamil-asylum-seeker|url-status=live}} Campaigners also asked Qantas to rule out deporting Iraqi man Saeed in 2017.{{cite web|url=https://socialist-alliance.org/news/no-deportation-free-saeed-villawood-detention-centre|title=No deportation. Free Saeed from Villawood Detention Centre!|website=Socialist Alliance|date=31 March 2017|access-date=2 August 2018|archive-date=3 August 2018|archive-url=https://web.archive.org/web/20180803074053/https://socialist-alliance.org/news/no-deportation-free-saeed-villawood-detention-centre|url-status=live}} Campaigners have asked Qantas not to participate in the high-profile deportation case of the Nadesalingam family.{{cite news|url=https://www.manningrivertimes.com.au/story/5486102/fed-court-stops-tamil-family-deportation|title=Fed court stops Tamil family deportation|newspaper=Manning River Times|first=Jacqueline|last=Le|date=25 June 2018|publisher=Australian Community Media|access-date=2 August 2018|archive-date=3 August 2018|archive-url=https://web.archive.org/web/20180803074056/https://www.manningrivertimes.com.au/story/5486102/fed-court-stops-tamil-family-deportation/|url-status=live}}{{cite news|newspaper=SBS News|date=24 June 2018|url=https://www.sbs.com.au/news/call-to-airlines-to-keep-qld-family-in-aus|title=Call to airlines to keep Qld family in Aus|publisher=SBS|access-date=2 August 2018|archive-date=3 August 2018|archive-url=https://web.archive.org/web/20180803074116/https://www.sbs.com.au/news/call-to-airlines-to-keep-qld-family-in-aus|url-status=live}} In response a Qantas spokesperson stated: "We appreciate that this is a sensitive issue. The government and courts are best placed to make decisions on complex immigration matters, not airlines".{{cite web|url=https://www.theguardian.com/business/2018/aug/09/qantas-and-virgin-pressured-to-refuse-to-take-part-in-removal-of-asylum-seekers|title=Qantas and Virgin pressured to refuse to take part in removal of asylum seekers|first=Ben|last=Doherty|date=8 August 2018|website=the Guardian|access-date=27 January 2019|archive-date=15 February 2019|archive-url=https://web.archive.org/web/20190215225338/https://www.theguardian.com/business/2018/aug/09/qantas-and-virgin-pressured-to-refuse-to-take-part-in-removal-of-asylum-seekers|url-status=live}}

The airline has been in a number of disputes with the operators of Perth Airport. In 2018, the airport sued Qantas in the Supreme Court of Western Australia for allegedly underpaying their aeronautical service fees by $11.3 million. The suit was resolved in 2022 with Qantas forced to pay the airport the owed amount plus an additional $9 million.{{cite web|url=https://www.afr.com/companies/infrastructure/perth-airport-has-substantial-market-power-court-says-20220218-p59xnw|title=Perth Airport fee battle with Qantas finally resolved in court|access-date=23 August 2023|publisher=AFR|date=18 February 2022}}{{cite web|url=https://australianaviation.com.au/2022/02/qantas-and-perth-airport-both-claim-victory-in-fees-row/|title=Qantas and Perth Airport both claim victory in fees row|access-date=23 August 2023|publisher=Australian Aviation|date=21 February 2022}} In 2020, Perth Airport had also threatened to cancel several of the airline's leases over unpaid rent between February and May 2020; part of the rental dispute concerned Qantas alleging that Perth Airport had undervalued a Qantas-owned terminal that was sold back to the airport.{{cite web|url=https://www.smh.com.au/business/companies/qantas-perth-airport-break-bread-and-resolve-fees-dispute-20200515-p54tcb.html|title=Qantas, Perth Airport break bread and resolve fees dispute|access-date=23 August 2023|publisher=Sydney Morning Herald|date=15 May 2020}} Qantas had also drawn criticism from both Perth Airport and the Government of Western Australia for delaying an agreed move from their existing isolated terminals to a proposed new terminal in the airport's central precinct;{{cite web|url=https://www.abc.net.au/news/2023-03-27/qantas-accused-of-dawdling-over-perth-airport-relocation/102149558|title=Qantas accused of 'dawdling' over plans to relocate operations to Terminal 1 at Perth Airport|access-date=16 June 2023|publisher=ABC News|date=27 March 2023}}{{cite web|url=https://www.afr.com/companies/infrastructure/qantas-stalls-on-shift-to-perth-s-airport-central-20230405-p5cy8z|title=Qantas stalls on shift to Perth's Airport Central|access-date=16 June 2023|publisher=AFR|date=5 April 2023}} in May 2024, it was confirmed that the airline had come to an agreement to complete the move by 2031, six years after the original agreed timeframe of 2025.{{cite web|url=https://www.abc.net.au/news/2024-05-31/wa-perth-airport-terminals-consolidation-in-qantas-deal/103917998|title=Perth Airport terminals to be consolidated into one complex, in new Qantas deal|access-date=31 May 2024|publisher=ABC News|date=31 May 2024}}

In April 2022, consumer advocacy group Choice lodged a complaint with the Australian Competition & Consumer Commission (ACCC) concerning the airline's flight credit policy for cancelled flights during the COVID-19 pandemic, which they alleged was "unfair" and saw customers issued with flight vouchers with short expiration dates that became unusable due to ongoing travel restrictions.{{cite web|url=https://www.abc.net.au/news/2022-04-12/accc-investigates-qantas-flight-credit-policy/100983274|first=Samuel|last=Yang|title=ACCC investigates allegation Qantas's flight credit policy 'unfair and unworkable'|date=11 April 2022|website=ABC.net.au|access-date=22 August 2023}} Although more than $1 billion in credit had been claimed by Qantas and Jetstar customers by August 2023, that month the airline was hit with a class action lawsuit by customers still seeking refunds and compensation for flights cancelled during the pandemic.{{cite web|url=https://www.abc.net.au/news/2023-08-21/qantas-hit-with-lawsuit-for-holding-over-1b-credits/102755916|title=Qantas faces class action lawsuit for not refunding tickets for COVID cancelled flights|date=21 August 2023|website=ABC.net.au|access-date=22 August 2023}}

In September 2022, Four Corners broadcast an episode titled "The Inside Story Of the Chaos at Qantas", detailing passenger service issues and cost cutting by the company.{{Cite episode|title=Flight Risk: The inside story of the chaos at Qantas|url=https://www.abc.net.au/news/2022-09-05/flight-risk:-the-inside-story-of-the-chaos-at/14044048|access-date=19 June 2023|series=Four Corners|first=Stephen|last=Long|network=ABC News|date=5 September 2022|minutes=44|language=English}}

During an August 2023 Australian Senate committee hearing concerning the rising cost of living, CEO Alan Joyce was accused of "misleading the Australian public" with the airline's flight credits scheme, among other issues with the carrier.{{cite web|url=https://www.abc.net.au/news/2023-08-28/qantas-boss-alan-joyce-senate-committee-flight-credits-jetstar/102784168|title=Qantas accused of 'misleading the Australian public' after confirming $100 million worth of flight credits owed to Jetstar customers|date=28 August 2023|website=ABC.net.au|access-date=28 August 2023}} On 31 August 2023, Qantas bowed to public pressure and announced the removal of expiry dates for flight credits issued up to 30 September 2021 as well as giving customers the option of a refund instead, with Joyce admitting in a statement that the airline's implementation of the scheme led to "people [losing] faith in the process".

In March 2023, a report by the ACCC found that the airline was the subject of almost 2,000 complaints over the previous year, with more than 1,300 complaints relating to flight cancellations. The report found that complaints about the airline had risen by 70% from the previous year, and that the ACCC receives more complaints about Qantas than any other business.{{cite web|url=https://www.theage.com.au/business/companies/qantas-complaints-rise-by-70-per-cent-as-accc-calls-on-carriers-to-reduce-fares-20230308-p5cqdg.html|first=Amelia|last=McGuire|title=Qantas complaints rise by 70 per cent, as ACCC calls on carriers to reduce fares|date=8 March 2023|website=The Age|access-date=8 March 2023}} In August 2023, the ACCC launched legal action against the airline in the Federal Court of Australia for allegedly continuing to advertise and sell tickets for more than 8,000 flights scheduled between May and July 2022 that were already cancelled, as well as delaying informing existing ticketholders of these cancellations.{{cite web|url=https://www.abc.net.au/news/2023-08-31/qantas-sued-by-accc-for-selling-tickets-to-cancelled-flights/102797592|title=Qantas to remove expiry date on travel credits after public backlash, while ACCC accuses airline of selling tickets to cancelled flights|date=31 August 2023|website=ABC.net.au|access-date=31 August 2023}}{{cite web|url=https://www.accc.gov.au/media-release/accc-takes-court-action-alleging-qantas-advertised-flights-it-had-already-cancelled|title=ACCC takes court action alleging Qantas advertised flights it had already cancelled|date=31 August 2023|website=ACCC.gov.au|access-date=31 August 2023}}

Court filings showed that Qantas carried on selling tickets on 71,000 flights due to take off between May 2022 and May 2024 after deciding to scrap them. About 87,000 people bought tickets on the fake departures or were rebooked onto them. As many as 884,000 customers were not informed swiftly that they were down to travel on flights that had already been cancelled. The allegations led to the premature departure of Chief Executive Officer Alan Joyce in 2023.{{Cite magazine |last=Bloomberg |first=Angus Whitley / |date=2024-09-26 |title=Qantas Airways' 'Ghost Flights' Scandal Deceived Nearly a Million Customers |url=https://time.com/7024604/qantas-ghost-flight-scandal-lawsuit/ |access-date=2024-11-08 |magazine=TIME |language=en}}

Qantas settled the lawsuit in May 2024, agreeing to pay A$120 million ($82 million) in fines and compensation for selling tickets on flights it had already decided to cancel.{{Cite web |date=2024-05-06 |title=Qantas 'ghost flights': Airline agrees payouts to settle lawsuit |url=https://www.bbc.co.uk/news/articles/cd1qjp0py0lo |access-date=2024-11-08 |website=BBC News |language=en-GB}} On 30 June 2024, Qantas began contacting customers to offer them compensation. Customers who booked Qantas flights scheduled to depart between 1 May 2022 and 10 May 2024 that had already been cancelled will receive $225 for domestic and trans-Tasman flights, and $450 for international flights, on top of any other refund or alternative flight already offered.{{Cite news |last1=Visontay |first1=Elias |last2=Transport |first2=Elias Visontay |last3=reporter |first3=urban affairs |date=2024-05-06 |title=Qantas to pay $120m for allegedly selling tickets to flights that had already been cancelled |url=https://www.theguardian.com/business/article/2024/may/06/qantas-accc-fine-slot-hoarding-settlement |access-date=2024-11-08 |work=The Guardian |language=en-GB |issn=0261-3077}}

{{portal|Australia|Companies}}

• The Double Sunrise
• Qantas Founders Outback Museum
• Qantas House
• Qantassaurus, a dinosaur named after the airline
• Southern Cross Route
• Wallaby Route

General:

• List of airlines of Australia
• List of oldest companies in Australia
• Transport in Australia

{{Notelist}}

• {{cite magazine|last=Prins|first=François|title=Pioneering Spirit: The QANTAS Story|magazine=Air Enthusiast|date=Spring 1994|issue=53|pages=24–32|issn=0143-5450|ref=none}}
• {{cite web|title=Qantas August 2011 Investor Briefing: Building a Stronger Qantas|publisher=Qantas|url=http://www.qantas.com.au/infodetail/about/investors/BuildingaStrongerQantasInvestorPresentation.pdf|access-date=25 August 2011}}
• {{cite book|last=Eames|first=Jim|title=Red Tail Skies: A big book of Qantas Stories|date=2021|publisher=Allen & Unwin|isbn=9781761066627|location=AUS|oclc=1284985394}}
• {{Cite book|last=Montagnana-Wallace|first=Neil|title=The flying kangaroo: 100 years of Qantas|date=2021|publisher=Bounce Books|isbn=978-1-922419-39-2|location=Preston, Victoria|oclc=1258150569}}

{{reflist}}

• {{Cite news|last=Frost|first=Natasha|date=23 September 2023|title=How a Storied National Airline Became Reviled in Its Own Country|language=en-US|work=The New York Times|url=https://www.nytimes.com/2023/09/23/business/australia-qantas-scandals-reputation.html|access-date=23 September 2023}}

{{Sister project links|wikt=no|b=no|q=no|s=no|v=no|species=no}}

• {{Official website}}
• [https://web.archive.org/web/20110927230839/http://www.qantas.com.au/infodetail/about/FactFiles.pdf Qantas Facts – Official] (archived 27 September 2011)
• [http://nla.gov.au/nla.aus-vn1072196 Qantas Ephemera] at the [http://www.nla.gov.au/ National Library of Australia]
• [http://hdl.handle.net/10462/eadarc/7200 Original Qantas Logbook] at the [http://www.slq.qld.gov.au/ State Library Of Queensland]
• [https://onesearch.slq.qld.gov.au/permalink/61SLQ_INST/dls06p/alma99183876421202061 QANTAS digital story and oral history: Queensland Business Leaders Hall of Fame 2009], State Library of Queensland

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